I have been buying gift cards (about 200) since 2021 for different stores (Lowe's, Home Depot, Best Buy, Walmart, Target, Apple). Had issues only with 2 cards and they were quickly replaced by the cus... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Many times , you’re spending time contact them that their gift cards are not working. Also they cancel your orders for some fake reason
Customer service is always super. They respond quickly and resolve any issues. Card pricing is very good.
Deceptive marketing. It says the online cards are valid online and in-store before buying. But the reality is it's only valid online. I went in-store, shopped and couldn't check out :(
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Get the best Discounts for your favorite brand Gift Cards!
Kontaktinformationen
Vereinigte Staaten
- cardcookie.com
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 5 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
Failed to provide cards
Company failed to provide cards saying my card was not verified even after identification documents sent to them. Will never use this company again. Hoping I will not be subject to identity theft because of the attempt to buy cards.
the worst billing system I've seen in…
the worst billing system I've seen in my life, you never know if they're going to send your card or if they're going to cancel it, other than that the shipping time line is insane
After several problems with canceling…
After several problems with canceling orders, they finally released the purchase of some cards, but it has already stopped working again, a waste of time to continue with this company
Card cookie's verification process is worthless!
Card cookie's verification process is waste of time. You put your order in with the payment, then they want a copy of government ID and a selfie so they can say "not sufficient to verify your account". You can buy a car online easier. Their customer service isn't!
Good customer service when given already used gift card
Bought 5 gift cards. 4 of them worked. Contacted customer service and they gave me a replacement for the fifth one that was already used. Replacement card was also used. Replied back about the situation and didn't get a response until I sent another email. Second replacement worked. Legit business with decent customer service.
Unjustified cancellation and Poor Customer Service
This site cancelled my order for a $500 card (3 different times) with a false explanation that my payment method could not be confirmed. My credit card actually received the charge as pending so this was nonsense. They failed to respond to my e-mail queries. Apparently there is no phone number. I also tried for a $60 card using the same credit card and then my wife's credit card. After the order was accepted, both orders were also cancelled claiming that payment information could not be verified. They are lying for some reason. It is the same card I have used before and is saved on the site and the charge did reach my card as pending. Of course, this has caused no improper charges, but is a huge waste of time trying to get an order to get through.
I got my card, eventually
I found a relatively great deal on a gift card through this website compared to their competitors and gave it a shot and was in a bit of a hurry to buy the stuff I had in my cart on the website. The problem is the card took about 7 hours to receive my purchase in an email which is very slow compared to their competitors who are almost always under an hour or instant. If you're in a rush to grab something before it goes off sale on whatever website I would avoid this website. If you aren't in a rush and see a good deal they will, eventually, fulfill your order.
Like it
Has been using this site for years. Good savings and rarely have a problem; had 2 problems with faulty gift cards but all got replaced in 24 hrs.
I have used Cardcookie for years
I have used Cardcookie for years. Purchasing reused gift cards always have the chance of issues but Cardcookie has always stepped up to the plate quickly and resolved my issues.
High discount and good customer service
High discount compared to other discounted gift card sites. Very fast responses from customer care regarding disputes.
Love CardCookie!
I have been using CardCookie for many months now. I have had nothing but good experience! Once your identity is verified (for security purposes), buying and using gift cards is a breeze. I am a trusted customer now, and I usually receive my gift cards instantly. Super easy! I had an issue with one of my gift cards not working and Sarah from support was quick to respond and resolve my issue. She sent me a replacement over email and I was able to use it right away.
Great Service
They are very kind and would like to help me with any issues. Thanks,
Card Cookie resolved the Card issues…
Card Cookie resolved the Card issues quickly and fairly. The have good prices and quick service.
Thank you, Sarah and Tom from customer service!
Buyer only.
I would give cardcookie 5 stars for their great pricing, large selection, and high security. In my experience, they tend to have the best pricing for Walmart and target.
But I'm really just posting this to thank "Sarah" and "Tom" from customer service. This might also help other people if they end up in the same situation as me.
I had an issue with my order at 8pm, I emailed customer service, and they got back to me by 7am the next morning. Their suggestions worked great and my issue was resolved. They also worked extra quickly to verify my transaction after the issue was fixed, which I appreciate.
Here's a description of the issue and the solution: I placed my order and it was declined (by CardCookie) several times. I tried it on a few different devices and it didn't work.
They suggested that I try again using my laptop without using a VPN. That worked! I'm not exactly sure why it worked. It might be because I stopped using VPN, but it might also be for other reasons. It could be because I switched to a different computer; because I placed my order between 8am and 6pm; because the web interface forced me to re-add my credit card; because of "random chance"; because some time had passed; or maybe because customer service was helping me out behind the scenes as well (I'm not sure).
Great service and good savings
It's easy to use, and I've saved a bunch without any hassle. Customer support is top-notch – friendly and always ready to help.
When I’ve had an issue with Cardcookie
When I’ve had an issue with Cardcookie, they are always responsive and my issues is resolved quite quickly. Great customer service!!!
Great deals and fast support!
Great customer service
Excellent, quick, friendly customer service.
Avoid this company
Avoid this company, need copy of your ID and other personal information for verification.
Cardcookie has best discounts on giftcards!!!
Cardcookie has best discounts on giftcards. Also, their customer service is top notch. They always reply promptly even if some issues with giftcards. I have purchased thousands worth of giftcards from cardcookie over last 5 years!
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