CARGEM 

Purchased the car 31st March. Salesman was desperate to hit month end targets so suggested it was delivered same day. Arrived on a truck but had a chipped windscreen. Notified Danny via whatsapp but received no answer to any of my messages.
Contacted customer services whos solution was for me to do a 100 mile round trip to their windscreen repair shop!
The rep was unable to comprehend why I thought this was unsatisfactory and didnt seem to understand there were mobile repairers who could do this at my home or at least more locally, even asking me why I thought it was ok for him to spend time coming to me to fix it!!!
Beware attitude seems to be we will offer you a resolution that is so unreasonable we know you wont take it up but at least we can tick the box saying we have offered it.
Just hoping nothing else goes wrong as aftersales support couldnt be any worse.

Update - Via trust pilot they contacted me asking to call them to resolve this. After numerous attempts they answered the phone only to tell me 'well that is our answer, maybe someone from management might have looked at this and will make an exception I'll get them to call you'
Waited three days and still nothing.
Just confirms my initial findings that they talk a good game but their responses and resolutions are worthless.
I'd say avoid at all costs.

Found a car on auto trader that CarGem were selling. Wanted to move forward woth purchase but was a long way to go so reserved the car through CarGem's website for £99. Received an email saying my reservation was confirmed and to ring up to arrange collection. When I rang up I was told that the car in question had been reserved by someone else 4 days earlier. The salesman then immediately tried to start selling me other cars. When I made it clear to him that I wasn't interested in other cars (on the 4th time of trying) I stated that I expected the deposit to be refunded as they allowed me to put it down on a car that was already reserved. I was told he would take care of it. Nothing happened. I have since sent two emails to customer services to have no response. I am now at the stage of raising a complaint through my credit card company to try recoup my money that way. A company with terrible customer service, a website which is obviously not for for purpose, and a call handler than outright lies to your face. I would recommend avoiding if at all possible.
EDIT FOLLOWING RESPONSE:
Once again that is an outright lie. Your sales assistant made absolutely no mention of a £500 full holding deposit and simply said the car was already reserved. I appreciate you processing my refund but it should not have taken a review on TrustPilot for you to actually act to correct what was a system error on your part. I await the arrival of the refund, if it does arrive I shall amend my review to reflect this.
Update: Refund has been received, amended to 3 stars to reflect this.

Diren has been great through the whole car buying process. Very happy YW19

Diren was excellent to work with. Clear, keen and professional. We agreed a timeline on when I would confirm if I was going to purchase the car after paying a holding fee but on Diren’s day off, I received a phone call from Ryan who seemed rather pushy and demanding. Something that made me very close to walking away. This would have been a 5* review if this interaction with Ryan wasn’t presented.

I have no issues with the car at all mechanically. Runs and drives well.

Great service from Annyl salesman very pleased with my car RE23

Diren was great. Thank you!
LY71

Just brought beautiful A class saloon dire really looked after me with a fully protected package. If you want the best dea of your life call Cargem ask for Diren this guy works everyday AY71

From initial phone call to handover, Sadaan was very efficient and helpful with the sale of my car to Cargem. He's a real asset to the company and I will recommend the firm to others.

Diren was excellent. YK67

Diren is really good at his job. I was not even thinking about buying cR today I was going to go lexus. I genuinely don't know how I ended up in a Nissan qashqai va21. Thank you so much Diren you done an excellent job.im very happy with your service

Shortly after leaving a message on the website on Monday evening regarding an interest in a car on their website I was called back by Jahid at Cargem, Rainham,

Jahid took me through the options and suggested a payment to secure the car we were interested in until we could view it, this would be at fully refundable whatever our choice.

It turned out to be a good option as just after we had viewed the car and agreed to buy the next morning Jahid received a call at his desk from someone asking for a viewing.

Throughout Jahid was very personable, he provided and explained information concerning the great options that Cargem have for extended warranty, interior and exterior car protection and was continually helpful making the whole process as smooth as possible for my wife and I despite the car on sale only being with them a very short time Jahid allowed us to go home the same day with a lovely replacement car, being MOT’ed & Serviced only 3 days after my wife’s car, her pride and joy, was written off by someone’s careless driving.

As they say Happy Wife Happy Life. Thank you Cargem. Thank you Jahid.

Ryan was absolutely amazing at every stage of our purchase. Kept us up to date with everything. Car was delivered exactly on time and delivery driver was amazingly polite and courteous. Car is just as described. Use cargem with confidence a*******

Sales team were very keen and wanted me to write a review for them straight after buying the car on Google, then it went downhill. The salesman started ignoring my messages after I found many issues in the car the very next day.

The salesman also told me that the car had full service history but upon receiving the documents, it indeed did not.

The after sales team is even worse, as others have mentioned they have no respect for customers, as seen by my interaction.

Now I’m stuck with a broken car having to spend my time dealing with the finance company. Genuinely horrific experience like many others here.

I expect Cargem will reply with the same generic rubbish to contact the after sales team that they keep responding with, had the after sales team been helpful in the first place everything should’ve been dealt with before writing this.

Diren was excellent and extremely helpful. MK22

I bought a Mercedes from CarGem 11 days ago and raised serious issues within few days after purchase - and got nowhere.

The car has a constant rattling noise and clear paint issues. Before buying, I pointed out a darker area on the front that I had seen in the online advert. I was told it was “just a shadow” and that the car had been fully checked, prepared for sale, and had no paint or accident issues.

That simply wasn’t true.

Once I raised my right to reject within the short period, it was refused. CarGem said they would fix the rattling, but made no acknowledgment of the paint issues and kept questioning them, saying they needed to “investigate” and asking if I had a recording with the salesperson — implying that without it, there was no evidence.

Yesterday we spoke with the aftersales team, I was made to feel like I was simply “Unlucky” compared to other customers and assured that they’ve dealt with many legal cases before and that I wouldn’t succeed. That’s not how you treat someone raising legitimate faults.

After a few emails, they told me to seek legal representation, so I’m not planning to stop — I have every legal right to pursue this and try to be ''Lucky'' this time.

Overall — it feels like once they have your money, that’s it. Issues are ignored there is no proper support, just pushback. If you’re thinking of buying from them — be careful. Don’t rely on what you’re told and get everything in writing or better recorded as advices by Aftersales.

I came to CARGEM had a beautiful experience with Diren I purchased Hyundai tucson hg71. Diren went out his way gave me exceptional service I’m very happy with my new car

I am writing to formally complain about the way both Mr Dale Walcott and I were treated during a phone conversation on 24/02/2026 at approximately 9:10am regarding the sale of my car (Registration No: GM17 WND). The call was with a member of staff from HillTop Motors Limited T/A Cargem.

During the conversation, the staff member was extremely rude and spoke to both of us in a disrespectful and dismissive manner. I felt he was attempting to take advantage of me and implied that, because I am a woman, I would not understand matters relating to cars. I found this behaviour both offensive and highly unprofessional.

I was informed that £1,100 would be deducted from the agreed selling price due to three small stone chips. This proposed deduction is completely disproportionate to the issue described, and no reasonable or professional justification was provided to support such a significant reduction.

Furthermore, I witnessed the staff member speaking rudely and inappropriately to Mr Walcott while he was calmly explaining that the stone chips were minor and could be easily rectified. The tone used throughout the conversation was unnecessary and unacceptable, particularly as he was simply supporting my concerns and attempting to clarify the matter.

I request that this complaint be thoroughly investigated and that HillTop Motors Limited T/A Cargem management be made fully aware of this situation. I also expect to receive a written response outlining how this matter will be addressed.

Following this unpleasant experience, my husband and I have decided not to proceed with the sale of our vehicle.

Purchased a vehicle four weeks ago the sales team were very friendly, professional and accommodating but a little too keen on selling a three year warranty. I wish I could say the same about the preparation team four times I was promised it would be prepped to no avail including the day of picking it up, they would have done better to take it to the local car wash. I was allowed a short drive around the compound where we noticed a problem with both head lights which were replaced with second-hand ones. Having said all this it was a car that I wanted so we went through with the purchase and also took out the synthetic coating having been promised that the car would be prepped and we would not see any polishing circles. Forty minutes later the car was handed to us in very bright sun light looking great. However, that’s when thing started to go wrong. A rear wheel showed signs of a buckling which turned out to be loose wheel nuts, in not so bright light the synthetic coat had been applied over polishing circles, dirt and missed in places. When I phoned to our friendly sales team I was passed on to their after sales, ‘what after sale’ the only reply I have received was yes you’ve guessed it one not helpful email then no further replies to three more. Further to this I have had to replace the front brake pads and discs as they was down to the back plate, could I have taken it back for that, yes, but would I trust them, NO.
OK would I buy another from them, the answer is NO
Why, the sales team are very good at their job up until purchase. Prep Team should be (not printable).
Would I Say you shouldn’t buy from them, that’s for you to determine every one’s experience is different.
I would however, suggest a real road test drive and examine the car very thoroughly do not accept the sales banter as gospel; I’m not sure they know how bad their prep guys are, and read all the reviews I didn't.