Amazing outcome done by carpet bright . My living room carpet and porch carpet look absolutely brand new again. David and Alvin were very punctual arriving on time and we are so pleased to both of the... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Victor arrived exactly on time and immediately got to work.I am so impressed by the results. Two little dogs, after a wet muddy winter, had really messed up light beige carpets. Transformation. Wonder... Mehr ansehen
My carpets look amazingly clean and smell great. Mike was very professional friendly and respectful of our house. He was a pleasure to have in and I wouldn’t hesitate to call again or recommend to any... Mehr ansehen
A chap called Mike attended our address this morning, he was punctual, polite and professional. He cleansed our carpet to a high standard, he also gave us some Sage advice regarding any soiling to woo... Mehr ansehen
Unternehmensdetails
Über Carpet Bright UK
Vom Unternehmen geschrieben
Carpet Bright UK offers exceptional carpet, rug, curtain, mattress and upholstery cleaning services to domestic and commercial customers across London and the Home Counties.
We're a professional carpet and upholstery cleaning company established in 1995. We offer fast, effective, and affordable cleaning solutions with long-lasting results, working closely with our customers to ensure their individual needs are met. Our industrial steam cleaning machines and team of certified technicians guarantee high-quality workmanship with every clean.
Why use Carpet Bright UK?
We only use eco-friendly natural cleaning solutions. Our super-quick carpet-drying system works within two hours. We will never pressure you to buy or offer you a service you don’t need. Our certified team takes pride: you’re guaranteed a great job on the day.
Carpet Bright UK’s technicians offer exceptionally high standards of customer service. We’ll always tell you clearly what we’re going to do before we start. We’ll make sure to arrive on time: punctuality is our watchword. We offer a no shrinkage guarantee. We are fully insured.
Areas We Serve
London, Kent, Surrey, East Sussex, West Sussex, Berkshire, Buckinghamshire, Hertfordshire & Essex.Kontaktinformationen
Vereinigtes Königreich
- 02030115590
- info@carpetbright.uk.com
- carpetbrightuk.com
4,8
Hervorragend
2360 Bewertungen
Hat 66 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very disappointing experience
So, I had left a negative feedback for this company — and rightfully so, because their prices were unreasonable (£45 excluding VAT for just one stair). This was my personal opinion, and I have every right to share a review — no one can take that away from me.
At the end of the cleaning, I had a sincere conversation with one of the staff members, and because of his polite attitude, I decided to delete my negative review out of respect for him.
However, after he left, a woman named Natasha called me and threatened me, saying that if I didn’t remove the review within 24 hours, the manager would take legal action against me.
She pushed me to the point where I decided to post the negative review again. I’ve never seen anything like this anywhere in the world — a company calling a customer and threatening them with legal action just for leaving a review.
Honestly, I had deleted my first review because of the politeness of the worker, but I did not expect to be harassed and threatened afterward by Natasha. Apparently, such things do happen.
I regularly hire carpet cleaning companies and have my carpets cleaned, but I will never use this company’s services again.
20. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Carpet Bright UK
Dear Mata,
We take all customer feedback seriously, but we strongly dispute the accuracy of your review. Based on our internal records and the details of your service, the claims made are factually incorrect and do not reflect the events as they occurred.
We consider this review to be misleading and defamatory. As such, we respectfully request that it be removed or amended to accurately reflect the facts. If this is not resolved promptly, we will have no choice but to refer the matter to our legal team to review the appropriate next steps.
We remain open to resolving this amicably and are happy to discuss the matter further with you directly.
Regards,
Carpet Bright UK
Absolutely chuffed with the results
Absolutely chuffed with the results. Carpet smells so fresh and looks cleaner than when I had it laid.
The technician john was extremely polite and friendly and I could tell he takes so much pride in his work.
Will be definitely using again. Also the price was very good for such a professional job.
Thank you carpet bright.
16. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Carpet Bright UK
Hi Mark, thank you so much for the fantastic review! We're thrilled to hear you're so pleased with the results - it’s great to know your carpet looks and smells better than ever. John will be delighted to hear your kind words; he truly does take pride in his work. We really appreciate your support and look forward to seeing you again next time. Thanks again from all of us at Carpet Bright UK!
Refused to take responsibility for marks left
I’ve been a repeat customer of Carpet Bright but won’t use them again as I now know that they will not take responsibility if they make a mistake. I had my sofa cleaned (all fine with this) but unfortunately the technician stained the carpet in the communal stairwell while doing it. I raised this with Carpet Bright and expected it would be dealt with promptly and professionally. I was told the stain was there already and then the manager ‘offered to help’ by quoting for the cleaning of the stain. Not only is the company saying I am a lying about the stain (I am up and down the stairs several times a day so would know better and given it was such a large and obvious stain right next to the electrical outlet where the machine was plugged in, you would think that the technician would think to mention it if they’d seen before starting work so as to avoid a dispute) but they are also choosing to put a short term gain (i.e. the cost of carpet cleaning) over my potential continued repeat business. So in short, they might do a good job but if something goes wrong you will be left in lurch.
10. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Carpet Bright UK
Dear Jennifer,
Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear you were disappointed with your recent experience, especially as a repeat customer — we value your loyalty and take concerns like this seriously.
We want to clarify that our technician followed all standard procedures during the visit and noted that the mark in question was already present prior to starting the job. At no point during or after the clean was any damage caused by our equipment or technician. Nevertheless, in the spirit of goodwill, we offered to help by quoting for a clean of the communal area - not to dismiss your concern, but to provide a practical solution.
We absolutely do take responsibility when genuine mistakes occur, but in this case, we could not find any evidence that the mark was a result of our visit given our machine was on the ground floor. We're sorry that this situation has left you feeling unsatisfied and hope you can understand that we must base our decisions on the facts available.
We sincerely appreciate your past business and are always here if you’d like to discuss this further or reconsider in the future.
All the best,
Carpet Bright UK
Brilliant service as ever from Alvin
Brilliant service as ever from Alvin. Perfect
15. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Carpet Bright UK
Hi Rachel, thank you so much for your kind words! We're delighted to hear you had another great experience with Alvin - he’ll be thrilled to know his service continues to impress. We truly appreciate your continued support and look forward to seeing you again!
Brilliant cleaning
Mike came this morning.
Bang on time and totally revived a 25yr old sofa and 15yr old rug.
It all looks great. I was amazed at how all the liquid was sucked up.
Thanks
13. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Carpet Bright UK
Hi Helen, thank you for the lovely review! We're so pleased to hear that Mike was right on time and worked his magic on your sofa and rug - it's always satisfying to see those older pieces brought back to life. We’ll be sure to pass on your kind words to Mike. Thanks again for choosing us!
Brilliant service
Brilliant service - thank you Alvin! Saved the carpets. We will definitely be booking to have the rest of the house done soon!
11. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Carpet Bright UK
Hi Liz, thank you so much for your kind feedback! We're thrilled to hear Alvin was able to save the carpets - he’ll be so pleased to know his work made a difference. We really appreciate your support and look forward to helping with the rest of the house soon!
CarpetBright
Arrived on time, polite, professional and tidy. Clearly explained drying times and carpets looked great and have a nice fragrance to them. Would definitely recommend.
7. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Carpet Bright UK
Hi Steve, thank you for the great review! We're so pleased to hear you were happy with the service - from our punctuality and professionalism to the fresh, clean results. It's always our goal to leave carpets looking and smelling their best. We really appreciate your recommendation and hope to see you again in the future!
Polite and professional
Technician contacted us prior to arriving and was on time for the appointment. He was polite and professional. He explained the services that were to be provided and showed the finished results to confirm we are happy and we are.
2. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Carpet Bright UK
Hi Rosie, thank you for your lovely review! We're so glad to hear the technician was polite, professional, and kept you informed throughout the service. It's great to know you were happy with the results - your satisfaction means everything to us. We truly appreciate your support and hope to see you again!
Awesome Alvin
Alvin came and cleaned my elderly mums carpet which had some rather nasty stains. He did an amazing job and came back to deal with a stubborn stain. Alvin is a very nice friendly guy and very professional. He even laughs at my jokes which is always a win for me 🤣 I would absolutely recommend Alvin and Carpet Bright. Great company and excellent after care.
25. September 2025
Bewertung ohne vorherige Einladung
Antwort von Carpet Bright UK
Hi January, thank you so much for your fantastic review! We're thrilled Alvin was able to tackle those stubborn stains and that you enjoyed his friendly and professional approach (and his sense of humour!). Your recommendation means a lot to us, and we're grateful for your kind words about our company and aftercare. Looking forward to helping you and your family again in the future!
Fantastic Service! Highly recommend!
I’m absolutely delighted with the results of my carpet cleaning! The company was professional and helpful from start to finish. Dimitar was fantastic - extremely knowledgeable, efficient, and gave me great advice on how to protect my carpets in the future. My carpets look brand new and I couldn’t be happier. Highly recommend!
29. September 2025
Bewertung ohne vorherige Einladung
Antwort von Carpet Bright UK
Hi Miss Jackson, thank you so much for your wonderful feedback! We're delighted to hear that Dimitar provided such knowledgeable and efficient service, and that your carpets look brand new. We really appreciate your recommendation and are here anytime you need us. Thanks again for choosing Carpet Bright UK.
CarpetBright UK
We were very impressed with the service. Daniel arrived on time, explained the process and was polite and efficient. We’re very happy with the outcome and will happily recommend them to friends and family.
25. September 2025
Bewertung ohne vorherige Einladung
Antwort von Carpet Bright UK
Hi Elizabeth, thank you for your kind words! We're so pleased to hear that Daniel provided a polite, efficient service and that you’re happy with the results. Your recommendation means a lot to us, and we look forward to helping your friends and family too!
Great job by Carpet Bright UK
John from Carpet Bright UK just finished cleaning our carpets and sofa chair. John was punctual, arrived on time, was friendly and professional and got the job finished in the time he predicted. Excellent results and thank you for carrying your machine up 2 floors for us! I would certainly book them again and highly recommend them. Thanks John!
23. September 2025
Bewertung ohne vorherige Einladung
Antwort von Carpet Bright UK
Hi, thank you so much for your fantastic review! We’re delighted to hear John was punctual, friendly, and professional - and that you’re happy with the excellent results. Carrying the machine up two floors is no problem when it means great service! We really appreciate your recommendation and look forward to helping you again in the future. Thanks again!
The time was very sufficient and all…
The time was very sufficient and all stains removed
16. September 2025
Bewertung ohne vorherige Einladung
Antwort von Carpet Bright UK
Thank you for your feedback! We're glad to hear the timing worked well and that all the stains were successfully removed. We appreciate you choosing Carpet Bright UK and hope to assist you again soon!
Really happy with our carpet
Really happy with our carpet, they managed to remove some tough stains left by our tenant that the professional cleaners couldn’t get rid of. Dimitar was great.
12. September 2025
Bewertung ohne vorherige Einladung
Antwort von Carpet Bright UK
Hi Sarah, thank you for your wonderful review! We're so happy to hear that Dimitar was able to tackle those tough stains and leave your carpet looking great. We appreciate your trust and hope to assist you again whenever you need us!
Zak was totally efficient
Zak was totally efficient, practical and courteous.
He explained the aftercare well.
We were very satisfied with result.
8. September 2025
Bewertung ohne vorherige Einladung
Antwort von Carpet Bright UK
Thank you, Susan & Roger! We’re so pleased to hear that Zak impressed you with his efficiency, professionalism, and clear aftercare advice. It’s wonderful to know you’re satisfied with the results - we’ll be sure to share your kind words with him. We really appreciate your feedback!
Superb
Superb service from placing the booking to completing the service. Viktor was superb, efficient, and courteous. Even managed to get the deepest of stains removed from my 3 piece suite. Will definitely be back once I've made up my mind which next service I'll be requiring.
4. September 2025
Bewertung ohne vorherige Einladung
Antwort von Carpet Bright UK
Thank you so much, Denise! We’re delighted to hear you had such a superb experience from start to finish. It’s great to know Viktor impressed you with his efficiency and care, and that he was able to restore your 3-piece suite so well. We truly appreciate your kind words and look forward to helping you again with your next service!
Dan did a great job cleaning a very…
Dan did a great job cleaning a very dirty carpet. Looks like new now
3. September 2025
Bewertung ohne vorherige Einladung
Antwort von Carpet Bright UK
Thank you, Ed! We’re so pleased to hear that Dan was able to bring your carpet back to looking like new. We’ll be sure to share your feedback with him - it means a lot!
5 Stars
I had my carpet cleaned by Daniel from Carpet Bright, and he was absolutely brilliant. He did an excellent job — my carpet looks as good as new! I highly recommend their service and would definitely use them again.
29. August 2025
Bewertung ohne vorherige Einladung
Antwort von Carpet Bright UK
Thank you so much, Anita! We’re thrilled to hear Daniel did such a brilliant job and left your carpet looking as good as new. Your recommendation means a lot to us, and we’d be delighted to help you again anytime!
Rugs were returned smelling awful.
I spent a fortune cleaning 3 large wool rugs - they were returned to me smelling awful. I naively thought that this might be temporary as the rugs dried out a bit more maybe so I left it a while - but no - the awful smell persisted. I contacted them for help but they have in their T&Cs somewhere that you have to report problems within 7 days so they washed their hands of the problem saying the smell is nothing to do with them rather than offering to help. Classic case of not reading the small print. Now I have to get them cleaned all over again. There are so many rug cleaning companies out there - so just use one of the others and not this one.
29. August 2025
Bewertung ohne vorherige Einladung
Dan was so helpful and did an amazing job. We would highly recommend this company…
Dan was so helpful and did an amazing job
27. August 2025
Bewertung ohne vorherige Einladung
Antwort von Carpet Bright UK
Thank you, Gunter! We’re thrilled to hear that Dan was so helpful and delivered an amazing result. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.