Cartwright & Butler Bewertungen 

Very disappointed with this company.
Customer care is shocking.
I ordered tea from them at the end of March. It didn’t arrive as promised (yodel) so I cancelled the order and asked for a refund. I am still awaiting refund 3 weeks later despite several
calls and messages to the company . I was told they would get back to me but they never did.
I shall be raising this with my credit card provider and requesting they take back the payment which ( funnily enough) Cartwright and Butler deducted immediately from my account on the day the order was placed.

Absolutely amazing customer service and lovely products. I have ordered hampers from here far too many times now and they have consistently surpassed expectations. I’ve ordered to celebrate weddings, new baby, mother’s day, Christmas and ‘just because’. Although I have never tasted their items myself, I have received very positive feedback from recipients. Their customer service has been one of the best I have experienced. I’m close to ordering one for myself!

After recently ordering from a different and well known company which markets their hampers as ‘luxury hampers’ and being delivered damaged goods and offered nothing but ‘an apology’, I appreciate C&B even more and will only be ordering from them,
Thank you for always delivering.

I placed an order on Thursday 24th March at 09:27 and selected delivery for Sunday 27th March as this was a mother's day gift for my mother-in-law.

I received an email on Friday 25th March at 14:44 saying my order had been despatched and would be delivered next day via Fed Ex??

I received an email on Friday 25th March at 14:56 saying my order would be delivered by DPD on Sunday 27th March

I emailed yourselves on Sunday 27th March at 22:15 please see email for information, I received a response on Monday 28th March at 9:34 saying the parcel was out for delivery today with no explanation as to why it was not delivered on Sunday 27th March??

I then received the attached text messages from DPD and I rang your office at 12:10 today as on speaking with the recipient she said she saw a dpd van this morning from her kitchen window (front of property) and he got out, took a parcel from the van and got back in and put it on the passenger seat, the driver did not actually come to the property and this evening Betty tells me that she also checked with her neighbours and nobody came to theirs either and no card was left. I requested that this box was collected and redelivered and if that was not possible that yourselves sent out a new box today to be with her on Tuesday 29th March. I was told that you would get in touch with DPD and let me know by the end of the day what had happened. After getting a text from DPD at 16:31 telling me it was available to collect from ********
Foodstore I telephoned yourselves at 16:35 and reiterated what I had already said and asked to speak to a manager, I was then told that you would try and get a new box out today for delivery tomorrow. I requested that I was advised by the end of the day what had happened and that if a new box had not been sent or the one at the shop redelivered, I would want to speak to a manager and I have heard nothing?????

So disappointed with the salted caramel biscuits, very hard and tasteless. I shan’t buy those again !

Very poor experience.
The very expensive hamper should have arrived for Christmas it arrived in January.
On arrival it was noted that it was supplied with six different substitutions without explanation or acknowledgment. The two bottles of wine had both been substituted with cheaper products, even though the more expensive wine advertised remained in stock. No products were substituted with dearer products to compensate.
The company promised to collect the substitutions and provide a voucher refund. They have failed to collect on two agreed days. Their box still sits in the hall. No manager is prepared to take a call. Apparently in meetings or off with Covid.

Super quick turn around - they delivered next day! Love being able to pick to what to add to a hamper yourself, would like to see more selection in the future. 100% recommend this company!

Ordered 7 gift baskets in December 2021. They mixed the notes for 2 of them (someone leaving and someone joining my company), which was incredible awkward and difficult for us. I wrote in to advise them of this when it happened, and they have yet to acknowledge my email, even though I had a reference and return email saying someone would be in touch. Will 100% not ever use again.

My daughter received a stylish wickerChristmas hamper from a client as a thank you. We have happily munched our way through the contents finding everything to be of the highest quality with wonderful Christmas flavours. I loved the Christmas loaf cake which was deliciously moist and packed with seasonal fruit, the shortbread biscuits-an absolute delight it truly was an amazing hamper and I felt compelled to write this review.

Ordered an Xmas pudding and some posh lager before Xmas as a treat for myself on Xmas day and it never showed up due to yodel being completely useless in my area, I spoke to their customer service team (C&B) and they couldn’t have sorted it faster, full refund sent back and very pleasant to speak to

Excellent service and great quality product. We needed help with the delivery and their team were so helpful and kind. Not only are the items really good but all the tins and packaging were reusable. Very happy.

I bought a tin of milk chocolate salted caramel biscuits from Cartmel. The tin was a third taller than the 7 biscuits it contained. Cost per biscuit....£1+ each...not exceptional taste, not good value for money. Very disappointed.

Shocking service. I ordered through joules.com. Originally my parcel was ‘lost’ and no one notified me, all of my emails had been ignored until I called their customer service. They said they’d send out a new package, that never arrived. Still no call back and now I can’t speak to anyone on live chat or phone. Absolute SCAM.

Update: my problem seemed to be directly with Joules.com, as soon as I managed to get through to Cartwright customer care, they sent out a replacement. (I haven’t received it yet but at least they were helpful)

Do not ever use them for professional corporate orders. Poor handling of specific personalisation requests and do not even mention the sender details while sending the orders. Completely forgot to include my Christmas and New Year message and my customers are puzzled and don’t even know whom they received the gift from. They have a lot of way to go in terms of customer service and operational effectiveness.

Cannot comment on the products they sent as I don’t have the feedback on them at the moment.

Such a nicely built brand but they don’t understand the essence of gifting 😞☹️

Consider this a provisional review, but so far i have to say everything is top notch. I used their make a hamper feature on their website, which is very clever. Ordered on Sunday night and its just arrived (now Wednesday). It's a premium brand, but I think for the price I paid it's reasonable. Delivery was free and I got 10% off with a discount code. Going to give it to my parents on xmas and if there is anything wrong or the food isn't good then I will be back to amend my review. But as of this moment I think they are going to love the gift. One small bit of criticism though. I opened the crate to have a look and some of the items in boxes were a litte bit out of shape. That's my only critique so far though.

Rip off Merchants!
Watch out with this company - they charge huge delivery fees for basic standard stuff.
Avoid!

I ordered two lots of honey, some gouda cheese melts, teabags and onion marmalade recently from this company. Delivery was promised for the Wednesday by DHL (on hold in Bristol according to the tracking) and didn't turn up! I rang C & B and they said delivery would be on Thursday or Friday, it still didn't turn up! It eventually arrived on the Monday after I had rang C & B again. The cheese biscuits were soft not crisp as expected. The honey is fine and the other items we have not used yet. Apparently DHL were not in this area despite neighbours having parcels from the same DHL depot when my deliveries were not received! Perhaps C & B ought to change their couriers! I would like some more of their products but put off by the delayed delivery!

I received my order this morning and all items ( apart from the sea salted caramel biscuits and sea salted fudge ) either taste awful or are really close to their best before date , so taste stale! I would like the items collected and a refund. These Items where for a special family lunch and it has been ruined by their poor quality and clearly over priced products. I spent almost 50 pounds and My order number is 2021-033185-8137.

If you value your taste buds do NOT buy the:

Sea Salted Toffees Carton
Belgian Chocolate Fudge carton
Cheddar Cheese Crumbles
Gouda Cheese Melts
Roquefort Cheese Melts
Milk Chocolate Chunks Biscuits in tin

C&B have always been pretty good when I have ordered from them and the delivery is usually quite prompt but last time i had major issues with my order. However the staff at HQ are lovely, helpful and really on the ball when it comes to sorting out problems and went out of their way to help me and when they couldn't issued a refund quickly and in a really efficient way. The products themselves are sublime and they do perfect shortbread. I do think their other products such as the regular biscuits and wafers are lacklustre but the shortbread is a define winner. I would order again simply because the customer service was excellent.

I ordered some products of this brand Cartwright & Butler, from Selfridges. Whilst most of them are quite nice, I was shocked to try (something I was looking forward to most!) their so called Black Cherry preserve which is totally NOT WHAT IT SAYS! Bearing in mind that by all rules, Preserves have whole fruit or large pieces of fruit, this is not even close to anything. The closest to Black cherry in this product is just the colour! It is a jar simply filled with gelatine, with some taste very remotely reminding of black cherry - SO, SO disappointing, I feel that for the price near to £5 it is a rip off! On the other hand, breakfast marmalade is nice and full of flavour and even has orange zest, all properly made. DONT BUY BLACK CHERRY Preserve - it is just a coloured gelatine! WHAT IS WRONG, Cartwright & Butler, what happened???

I purchased the Family Favourites Hamper for a birthday present. Mother-in-law delighted (which is always a good thing). The service I received from the company was impeccable. Will definitely buy again. Highly recommended