Caterkwik Ltd Bewertungen 

Be careful of poor quality equipment and warranty’s that aren’t worth the paper they are written on.
I purchased a buffalo twin tank table top fryer from this company which has failed after 4 weeks of operation, I reported this as it is under warranty to be advised some days later that the unit has to be returned to manufacturer for repair, back to base, I was then advised I’m responsible for finding suitable packaging to prepare it for collection and that im responsible if it arrives back damaged! Then advised that the repair can take 10- 14 days to repair and return so at best we will be without this fryer for 3 weeks, not ideal for any kitchen operation, when I raised a complaint about this I was advised that what else would I expect when I purchased a low quality item that was cheap! I asked why would they be selling items that are of low quality , and just because something is less expensive should we then expect it to be low quality and fail within 4 weeks, and why would a reputable company be selling such items and not warning customers of the dangers of buying equipment that is not produced with reliable component’s.
All in this is just really poor and paying nearly £400.00 for a table top fryer is not nothing !
But I guess it is treated as nothing by this company so beware and ensure you fully understand and ready what exactly your warranty is going to get you, as I have also been advised I can not return the item now and ask for refund. As that’s not something they can do either!

An excellent product delivered in a fast time and received in a satisfactory condition.

Excellent Supplier always good communication and orders always dispatched quickly.

Great product. Great price and wonderful customer service. Can't fault purchasing this wine fridge.

From ordering to receiving my equipment
Was 5 star service.

Ordered a Cater-Cool CK6028 28 Bottle Single Door Commercial Wine Cooler for my kitchen. It’s built for commercial use but as it’s black and glass it looks very good for my use. As it also has 2 years warranty for the price it’s a steal compared to others asking almost double the price. Ordered and delivery date set was easy to do. Now the problem I had was with delivery carrier used as he was contracted by Cater Kwik to deliver my cooler as it did not need a Cater Kwik
lorry He got lost. Finally arrived and as Box was at front door and i said i was going to check condition so went indoors to get scissors to cut binding tape to open box. Driver had gone back to van and drove off. Unit had a couple of dings to side. Phoned up to explain my problem and Cater Kwik sorted it out for me. Excellent service overall with Cater Kwik. Thank you

Good phone communication. Dave was most helpful.
Very competitive pricing and all goods delivered carefully.

Existing customer with a Cater-Wash washing machine that's still going as good as the day we got it. We had a more well-known make of tumble dryer but it completely stopped working over the weekend. Looking around, the Cater-Kwik 10kg condensing tumble dryer was about the same price as several other consumer appliances from elsewhere, and given the reliability of our washing machine I decided to get the order submitted on the Sunday, and was promptly fulfilled. Even had a personalised follow-up email from the company asking how I'm getting on with it.

Delivered goods as promised. Excellent customer service, even put me in touch with product engineer to discuss some issues I needed to resolve. Well done, will definitely return.

Your customer service was excellent, responsive and helpful. The delivery did not go off without a hitch so that support mattered.
Being able to talk to someone and not just chat online is becoming a rarity so I value that. Please thank the driver who was extremely helpful as well.

Very helpful with the advice I needed about buying an ice machine. They dealt with my order very quickly, I am very pleased with the product, price & fast delivery. Thank you

I received zero communication in regard to delivery of this product which did not arrive on time. Emails were ignored and it was only after phoning their office several times, that I was able to find out anything at all.

Lack of communication and updates means that a customers experience goes from bad to worse. When a supplier is given a chance to put things right but doesn't take it eg: by not communicating or showing they want to do what they can to put things right - they throw away any chance of rescuing a bad review.

Geat customer service, fast delivery, goods in correct order on arrival. Thanks.

very informative about delivery was delivered when said and made sure everything ok when delivered

Great price, great service, would definitely recommend.

Cater Kwik are a great business to deal with they have a good website with all the info you need and prices displayed.
Very good prices on all their products and there customer service is very good always happy to help. The delivery is quick and you can also arrange for your old unit to be taken away.
I have purchased a number of items off them over the years and always find the service is great.

Great service, great price. Easy to speak with and very efficient. Will use again and happy to recommend.

I contacted your company by phone and spoke with Kane Clarke about the possibilities.
He gave me all the information I requested and helped me with the purchase of your product and then making the payment by invoice.
High professionalism, pleasant demeanor of him (Kane Clarke).
Delivery was on time and the guys were very helpful.
Many thanks and we will definitely recommend you to other schools and will stay in touch with you in the future.
All the best,
Ingrid Ondicova