Celtic Timber Bewertungen 

208
TrustScore 3.5 von 5

3,5

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

I deeply regret placing an order with this company. So far my delivery slot has changed three times, and having spoken to the delivery team and specified which half of the day I would be available for... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Water butt barrel is a great alternative to plastic models! The Celtic Timber team couldn’t have been more helpful when I made a mistake on the order. Many thanks for a great service.

Bewertet mit 5 von 5 Sternen

We've purchased over 20 pieces from Celtic timber including window sills, oak mantelpiece and bench top and every piece has been absolutely beautiful. Got further items to order yet and wouldn't purc... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Oak Barrel Water Butt - We purchased one of these products and installed it. The first time it filled with water it leaked between the staves. I had hoped that the wood would expand and solve the pr... Mehr ansehen

Unternehmensdetails

  1. Innenarchitekt

Vom Unternehmen geschrieben

Celtic Timber has been supplying oak beams, barrels, barrel planters, and handmade furniture throughout the UK since 2007. We pride ourselves on provided the largest selection of the best quality and cheapest products, along with excellent customer service and after sales.


Kontaktinformationen

3,5

Akzeptabel

TrustScore 3.5 von 5

208 Bewertungen

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3,5

Alle Bewertungen

(208)

19 Bewertungen in den letzten 12 Monaten

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Bewertet mit 5 von 5 Sternen

I have brought hundreds of oak beams…

I have brought hundreds of oak beams from these guys, I can honestly say I have never had a problem, the product has always been A* delivery has always been on time, all my customers have been overly pleased with the products.

The oak beams comes with fixings, oils and a chance to get a free beam!

Absolutely faultless.

5* from Keane Stove Installations.

11. Februar 2021
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Very poor service and quality with…

Very poor service and quality with beam. On delivery I was really disappointed as the beam had raised fibres and did not look like a finished product. After several hours by myself of sanding with various grades of sandpaper managed to get a good finish. Called them immediately after opening and then at their request emailed them with pics - not heard anything from them in 10 days. Avoid - plenty of other people selling mantles and a lot cheaper.

1. Februar 2021
Bewertung ohne vorherige Einladung
Celtic Timber-Logo

Antwort von Celtic Timber

Hi Nigel
Apologies, we found your email after a lot of searching by looking for "raised fibres". I am afraid that it was in our junk/spam folder.
I did reply to you on the 2nd February, but I am awaiting a response
We would never leave an email without replying to it.
We use a sanding machine on our beams and then finish by hand. I can only assume that this was somehow miss-sorted and not finished by hand, based on the photos and your description.
Would you be able to share more details of your order so that we can issue a 25% refund as an apology for the extra sanding that you have had to carry out?
Once again, our sincerest apologies.
Kind regards
Jon Howcroft
Celtic Timber

Bewertet mit 5 von 5 Sternen

Cut to size oak shelf

Very pleased with our cut to size solid oak shelf. The quality is great. Good value for money too. Delivery was a bit quicker than stated on the web page so that was a bonus and it was very well packaged too. I ordered it untreated so that I can stain to suit our furniture. Would have no problem in recommending Celtic Timber to anyone.

15. Jänner 2021
Bewertung ohne vorherige Einladung
Celtic Timber-Logo

Antwort von Celtic Timber

Thank you for your lovely review, Steve and Jane. We're so glad that you are pleased with the purchase

Bewertet mit 1 von 5 Sternen

Liars

Ordered a solid oak floating shelf from Celtic timber on the 16th November 2020 as a Christmas present for my mother.
phoned to check delivery would be before Christmas on the 30th November and was advised that it would be delivered between the 18th and 23rd of December. Called on the 16th of December to check all on track and was told despatching 18th December and would be delivered within 48hours of despatch. Took this to mean working days, so assumed 22nd - 23rd. Phoned on the 22nd to check and was told despatched and in the DX Express Derby Depot (not far from me). Phoned again 23rd told only despatched 22nd and in transit. Asked for tracking number, which didn't initially work, but now has showing only picked up 15 minutes after my phone call. Person I spoke to apologized for the confusion on the delivery information. It wasn't confusion - it was plain old fashioned LIES.

23. Dezember 2020
Bewertung ohne vorherige Einladung
Celtic Timber-Logo

Antwort von Celtic Timber

Hi John,

Thanks for the review. I can't quite work out what has happened with your order but do apologise for the confusion. The build up to Christmas is by far our busiest time of the year, and I can only assume that there were some wires crossed between staff.

Once again, sorry for the stress and inconvenience caused - we have issued a 20% refund as an apology.

Kind regards
Celtic Timber

Bewertet mit 5 von 5 Sternen

Ordered an oak beam to finished off a…

Ordered an oak beam to finished off a new stove install. Stain colour supplied accurate and finish on the heavily worked beam is fantastic. Fitting things like this will always be dictated by the wall type but the brackets were good and had a little spacing on each to allow margin for error. Nothing better than a straight forward service where you get what was advertised, no nonsense.

19. Dezember 2020
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Zero customer service

Had a complete nightmare fitting the oak mantel we bought from Celtic Timber, due to the incorrect instructions that were supplied with it.
Tried calling and emailing them for advice but was completely ignored.
Ended up sawing the fixings off and starting from scratch. Looks ok now, but still never had any reply to my emails!

9. November 2020
Bewertung ohne vorherige Einladung
Celtic Timber-Logo

Antwort von Celtic Timber

Hi John
I am so sorry about this. I can assure you that we would never ignore emails, especially of this nature. Can I ask what email address you were using, or can you forward your email to jon@celtictimber.co.uk? I will see if we can arrange a partial refund for the inconvenience caused whilst installing the beam
Thanks
Jon

Bewertet mit 1 von 5 Sternen

Unhappy.........be aware they might let you down.

Like others I am not happy about writing negative reviews but I am fed up with being let down by people. I ordered a chopping board on 29th September. I was aware of the need to give up to 10 days for it to be manufactured and delivered. I recieved an email the following day saying "Order Complete". I took this to mean it was complete and had been shipped. However I waited until the 14th October to enquire by email. I received a response from the elsewhere mentioned 'William' to say it was with the couriers and should be with me in a few days. Nothing by the 19th so I emailed again. I did not receive a response but did receive and invitation to review my purchase with Celtic Timber. I emailed a second contact address and 'Jon' replied saying my board has been dispatched to the courier on Monday and would be with me in a few days. This is a different version of events than was supplied by William who only replied when I threatened to leave my unsatisfied review. He said that the couriers were having staffing issues and it would be with me in a few days. I have missed my deadline for the board. They have not chased this up effectively and if they are blaming their couriers then they need to look at who they do business with. I will not be a returning customer.

22. Oktober 2020
Bewertung ohne vorherige Einladung
Celtic Timber-Logo

Antwort von Celtic Timber

Hi Marc

I am very sorry that we were unable to get this gift to you by the date requested.

Our website does warn that these items take between 3 and 4 weeks for delivery. We sent the first board on the 19th October on a next day delivery. This item was lost by the courier DX. Unfortunately, they do not notify us when there are delays to deliveries etc, so the first that we knew that your board had not been delivered was when we were contacted by yourself a second time.

We immediately prioritised your order and made up a second board and despatched it on the 21st October, again on a next day service, intending for it to arrive by your deadline on the 22nd. Unfortunately, this missed a connection with the courier and was delivered a day late, on the 23rd.

Once again, I understand that this was later than you needed and I can only apologise on behalf of all our staff and the couriers. We did however, do everything we could to try and get this board to you on time. I am happy to send screenshots of the tracking information to you, and you woud have seen on the stickers on the packaging the date the board was despatched and that it was a 24 hour service that we have paid for and booked it on.

Thanks
Celtic Timber

Bewertet mit 5 von 5 Sternen

Great products and prices

Bought a huge 55 gallon half barrel planter.

Despite the size the delivery was included as very bulky. Good communication of delivery.

Very pleased and looks great full of flowers

7. August 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I love the oak shelves from Celtic…

I love the oak shelves from Celtic Timber. I was so pleased with the first ones that I ordered a second batch for a different room. Highly recommended.

6. Juli 2020
Bewertung ohne vorherige Einladung
Celtic Timber-Logo

Antwort von Celtic Timber

Thank you so much for the lovely review Sue. It really means a lot to us

Bewertet mit 1 von 5 Sternen

Really dont like writing bad reviews…

Really dont like writing bad reviews but hopefully someone might ring me after this.
Placed and paid for a wooden beam weeks ago but still have not received it and have emailed 3 times 1st email was responded to saying they cant find my order and the other 2 emails were not responded to. I absolutely love what I ordered and just want it delivered. Again I hate having to do this but just want someone to pick up the phone to me and get this sorted.

27. Juni 2020
Bewertung ohne vorherige Einladung
Celtic Timber-Logo

Antwort von Celtic Timber

Hi Karen,

I have tried calling you multiple times and have also emailed you but ave not been able to get through / receive a response.

We have yet to receive payment for the beam which is why you have not received it. Please check your PayPal records to confirm.

I hope that once you realise the error, you will remove this feedback as it can have a huge and negative effect on small businesses like ours

If you have any questions or need anything, please contact us without hesitation

Kind regards
Jon
Celtic Timber

Bewertet mit 5 von 5 Sternen

Oak Shelves

I recently bought some oak shelves from Celtic Timber and have been very impressed.

Incredibly speedy service, and perfect quality shelves.

15. Juni 2020
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Ordered a pack of cedar cladding…

Ordered a pack of cedar cladding seconds. Advertised as 'freshly cut'. Not the case. Obvoiusly stored with out air gaps for some time. Many boards stuck together with mold and discolored. In fairness they did give me a discount but I am left with a some boards that look terrible and will end up as firewood.

11. Juni 2020
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Think Before You Buy From Celtic Timber

We have bought several barrels from this company. We just ordered a larger size barrel at a cost of £75 which was delivered and no where near the size in height that was specified in their blurb. My husband contacted them and he had an email back from someone called ‘William’ saying that they would replace or refund but we had to wear the cost of the postage back. That was the last we heard so although we were not happy we decided to keep it as we weren’t going to get anywhere with ‘William’.

My husband today took the outer plastic wrapping off the barrel and the whole thing started to fall to pieces. It was obvious that it had been made up of pieces of different barrels and it hadn’t been pinned. My husband called the company and spoke to a guy to told him to take photos and send in. When my husband asked about five times who he was speaking to the guy refused to give his name. My husband then asked for the name of the CEO he again refused to give any info. We both find this whole situation totally unacceptable. My husband is now going to deal with this through his credit card company. Was the guy on the phone ‘William’, l wonder?

10. Juni 2020
Bewertung ohne vorherige Einladung
Celtic Timber-Logo

Antwort von Celtic Timber

Hi Jean,

I am so sorry about your experience. None of the above should have happened.

I can assure you that barrel wouldn't have been put together from other barrels - even if we wanted to do that, coopering is such a skill that we wouldn't have the capabilities too.

Are you please able to email those pictures to jon@celtictimber.co.uk? I'll get this looked into ASAP and work out the best way to take things forward.

Once again, my sincerest apologies.

Jon

Bewertet mit 5 von 5 Sternen

Great product and service

We are very pleased with our oak beam door stop, which prevents the handle of our front door from hitting the wall. This was an awkward area but the door stop fit perfectly and also matches our decor. It was easy to order online. Great service and prompt delivery.

4. Februar 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Fire surround

I have to say what a company, excellent service from start to finish.
Ordered by phone the salesman was polite and very helpful indeed, I have to say.
The product arrived 2 days later by courier very well packaged.
Unfortunately there was a misunderstanding with the order with 2 bits of timber not sent.
This was immediately rectified with a phone call with the remaining pieces arriving a couple of days later.
Thank you Celtic timber

21. Juni 2019
Bewertung ohne vorherige Einladung
Celtic Timber-Logo

Antwort von Celtic Timber

Thank you so much for the review and the feedback Nick. We are so pleased that you're happy with the product and service

Bewertet mit 5 von 5 Sternen

Highly Recommended.

Beautiful mantel. So simple and yet it has really transformed my living room. Everything as ordered and arrived very quickly. Wouldn’t hesitate to recommend Celtic Timber.

25. November 2018
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Belting piece of oak smart delivery and…

Belting piece of oak smart delivery and oil and fixings package a nice touch couldnt be more pleased

12. November 2018
Bewertung ohne vorherige Einladung
Celtic Timber-Logo

Antwort von Celtic Timber

Hi Ant,
Thank you so much for the lovely review and glad that you love your beam!
Thanks again
Jon

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