Pearson VUE Bewertungen 

Was charged for a service that was not provided, non-existent customer support. Spoke to 3 different customer support persons?!?, or poorly designed AI agents in order to be able to receive a working phone number. Called the said phone number just to receive a poor explanation and a 'my system is down' excuse. If you have the option to take whatever exam you are looking to take, locally, or with a different company, avoid pearsonvue at all costs

always a terrible experience. Why they are still the go to for so many testing sites is beyond me. Stain on any company associated with this trash. Personvue is the bottom of the bottom.

My name is John Albert McArtor and on Friday, May 15th, 2026, and also on Thursday, May 28th, 2026, I had attended two exam appointments that I had scheduled online.

The exams that I attended on Friday, May 15th, 2026 were "InsDE_Health02 - DE Accident and Health Producer - English (ENU)" which was scheduled for 02:00 PM EDT for 135 minutes, and "InsDE_Life01 - DE Life Producer - English (ENU)" which was scheduled for 5:30 PM EDT for 135 minutes. I took the exams at the Person Professional center located at 1012 COLLEGE ROAD, SUITE 104, MAIN STREET DOVER PROPERTIES, DOVER, DELAWARE 19904, UNITED STATES, and did not pass either exam according to the Online Score Report Information. I was still charged $90.00 on my credit card.

The exams that I attended on Thursday, May 28th, 2026 were the same exams that I attended on Friday, May 15th, 2026. The exams that I attended were "InsDE_Life01 - DE Life Producer - English (ENU)" which was scheduled for 12:15 PM EDT for 60 minutes, and "InsDE_Health02 - DE Accident and Health Producer - English (ENU)" which was scheduled for 01:15 PM EDT for 135 minutes. I took the exams at the Pearson Professional center located at 1012 COLLEGE ROAD, SUITE 104, MAIN STREET DOVER PROPERTIES, DOVER, DELAWARE 19904, UNITED STATES, and passed the exam titled "InsDE_Life01 - DE Life Producer - English (ENU)", but still not pass the exam titled "InsDE_Health02 - DE Accident and Health Producer - English (ENU)" according to the Online Score Report Information. I was still charged $90.00 on my credit card.

Upon completion of my 2nd exam appointment at the Pearson Professional center located at 1012 COLLEGE ROAD, SUITE 104, MAIN STREET DOVER PROPERTIES, DOVER, DELAWARE 19904, UNITED STATES on Thursday, May 28th, 2026 which was "InsDE_Health02 - DE Accident and Health Producer - English (ENU)", I was printed a score report stating the results of my exam appointment which stated that the examination result was a FAIL. I got a pen and asked the test proctor for her full name so I could write it down on the back of the Examination score report, so I could know who she was and verify her identity for trust and validation reasons. She told me that her name was Beth. I then asked for her last name, which is a completely regular question and she looked offended that asked her that. She then said "I don't give that out", and then I said "Why is that? Is it not subject to disclosure?" and she responded "No, my name is just Beth and I am the manager here at this testing center." I did not ask her what her role was at this Pearson Professional center, however, she chose to volunteer that information. She was very rude and I didn't appreciate the lack of transparency regarding why she cannot provide HER last name as a test proctor working at a Pearson Professional Center, but I had to provide my full name, plus show two forms identification with at least one containing a photo of my face, and be scanned extensively before each test and every time I reenter the testing area during a bathroom break. I was very disgruntled about the hypocrisy that she showed and her overall demeanor. I wrote an email on Saturday, May 30th, 2026 requesting a full refund for both exams to Pearson Vue Customer Service and they refused to give me a refund. I then filed a complaint against Pearson Education to the Better Business Bureau on Wednesday June 3rd, 2026 and they still have not responded to my complaint. Based on principle, I should be given a full refund of $180 for both exam appointments that I scheduled and attended in May of 2026, but Pearson is a completely corrupt company, so they will not do the morally right thing and that's why their getting this negative review from me.

I was scheduled to take an AWS certification exam at a testing center. Long story short the testing center was closed and Pearson VUE refused to give me a refund or let me reschedule it. Citing that the testing center was "open" but I couldn't even get into the testing center which was closed down. The indian customer service reps were really rude as well and need an attitude adjustment.

DO NOT USE PEARSON ONVUE / VUE FOR EXAMS!

Test exam setup process failed using Pearson's systems, multiple times. Spent 30 minutes (after doing pre-checks and ensuring all was in compliance beforehand) trying to finalize setup & approval for exam testing space. The OnVUE system kept rejecting my pictures, giving me nonsense justification as to why. Clearly a robot checking the pictures and failing to identify them properly.

Customer "service" is only available via chat as their FAQs are pointless and there's no usable phone number to contact for quick resolution. Spent 30 minutes trying to explain the situation to the "service" rep, they were hardly helpful and ultimately opened a TICKET for me. Unable to help resolve the issue, unable to help me reschedule or provide any assurances whatsoever that the matter would be resolved. Now potentially out ~$500 trying to take my PMP exam for PMI at home in a prepared testing environment. Unbelievable.

DO NOT USE PEARSON ONVUE / VUE FOR EXAMS!

Very disappointing experience with Pearson VUE.

My exam was rescheduled by them, and the notification I received clearly stated that I would be able to reschedule free of charge. However, when I tried to do this through their web app, I was still required to enter my card details and pay a €40 rescheduling fee.

I also attempted to contact support twice, but the call quality was extremely poor, with significant background noise, making it nearly impossible to understand the representatives. On top of that, the support line is a paid number, meaning I would have to spend more money just to resolve an issue that was not my fault.

It’s frustrating that in 2026, something as simple as honoring a “free reschedule” cannot be implemented properly in their system.

For a service that costs around $1000, I expected a much more reliable and customer-friendly experience.

Overall, very disappointed with both the system and the support.

I am writing to express my deep dissatisfaction with Pearson VUE’s support regarding my PTE Academic exam scheduling. Due to medical issues, which were duly proven by a medical certificate submitted on March 24th, 2026, the institution accepted my request and provided a voucher code for rescheduling. However, the code provided is returning an error and appears as invalid in the online booking system.
I have been in daily contact with support via phone, email, and forms since last Friday, yet I only receive generic two-business-day deadlines that expire without any resolution. I must emphasize that my situation is extremely urgent, as I have strict deadlines for visa documentation and international course enrollment. I need an immediate solution, as I must schedule the exam this week to avoid missing my international deadlines.

This technical failure with the voucher, combined with the support delay, is jeopardizing my entire international plan and the financial investments I have made. Therefore, I demand that Pearson provides a new valid voucher immediately or issues a full refund of the amount paid. My priority is a functional solution to ensure I do not miss my immigration and academic deadlines.

Registration ID: 530616745
Name: Rafael Bichir Gomes de Lima Lourenço

I experienced technical problems during the exam and the technical support team was useless. First they told me to reach out to my teacher. What does the person who taught the course I took have to do with the Certiport app not working? The person I spoke to told me the problem was "my computer." OK, what aspect about my computer? They didn't ask a single question about my computer or attempt to diagnose the problem. I sat with chatgpt for 30 minutes and fixed the issue myself. I have never had such a terrible experience with a tech support team.

They have no customer service reps that can assist you during or even after you are attempting to check in for online exams and having technical issues.
Ridiculous.

I wish I could give them negative starts. Pearson Vue's website is plagued by frequent maintenance downtime, making it impossible to schedule exams or access services when needed. Their customer service is unresponsive and unhelpful. The software and technology used are outdated and low-quality, with no support for Chrome OS users. To make matters worse, their management prioritizes new payments over existing customers, resulting in lost money and frustration. Until they address these issues, I'd advise against using their services.