This was as a result of a claim through my insurance emergency assistance cover. Appointment listed between 19:00 and 22:00. jack arrived at about 20:00. Had a quick look, got his tools, cleared... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
This was as a result of a claim through my insurance emergency assistance cover. Appointment listed between 19:00 and 22:00. jack arrived at about 20:00. Had a quick look, got his tools, cleared... Mehr ansehen
Unternehmen hat geantwortet
Shocking company, long delays only to receive sub standard repairs that cause more damage and problems than what you started with. Take my advice and get your own contractors and save yourself a world... Mehr ansehen
Unternehmen hat geantwortet
I spoke to your incredibly helpful Claims Incident Manager Thomas , whom was so efficient, professional and helpful Then Chris arrived to undertake the job, and he so promptly sorted the p... Mehr ansehen
Unternehmen hat geantwortet
Communication was excellent I made one phone and spoke to a very helpful member of staff who arranged a visit for someone to inspect the leak. I was given a 2 hr window for the same day. The man arri... Mehr ansehen
Unternehmen hat geantwortet
CET is a leading provider of Home Emergency solutions to UK insurance companies, supporting over 3 million customers across the UK. We deliver a full range of specialist property repair services including emergency repairs in the home, drainage survey, excavation and reinstatement and subsidence investigation. Since 1988, we have built a reputation for excellence due to the commitment of our 250 strong team of experts, focused on delivering an exceptional claims journey through technology and innovation. Speed and simplicity are assured through the stringent management of our Contractor Network of over 3,000 independent, accredited engineers across the UK and Northern Ireland. Continuous investment in new technology has also ensured CET has remained at the forefront of providing excellent customer experience and transparent claims handling.
East Building, Cable Drive, WS2 7BN, Walsall, Vereinigtes Königreich
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
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Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Excellent service, kept fully up to date, very pleased. From start to finish I can’t fault the service we received! Thanks

Antwort von CET
The engine who came out was very nice and quick at getting the pipe sorted

Antwort von CET
Really took care with my elderly mum. Made sure her home was back in a workable state.

Antwort von CET
All engagement was first class. Always kept informed.

Antwort von CET
Excellent service right from the initial call to report the problem to the follow-up call afterwards to check the job was done satisfactory. 10/10

Antwort von CET
I contacted the CET team about a problem with our house electrical system. The call handler quickly confirmed we were covered by our insurance and explained the next steps.
We were notified by text and ‘phone of the arrival time which was the same day and within a three hour window.
The electrician arrived on time and diligently worked to identify the problem and make a temporary repair.
He kept me informed of progress and left all areas clean and tidy.

Antwort von CET
Engineer turned up quickly. He was polite and got straight to work explaining as he went. Problem resolved quickly. Thanks!

Antwort von CET
Excellent service. Prompt response and the plumbing problem dealt with efficiently by a pleasant polite young man. Thank you.

Antwort von CET
Mix up with adress. However engineer was professional, quick and articulate.

Antwort von CET
Really simple I called Direct Line they did everything else and even provided a quality tracking facility to record the expected time of the quality engineer they sent.

Antwort von CET
Excellent service, pulled out all the stops to get our lights back on before night fall, electrician was knowledgeable and helpful,

Antwort von CET
Really excellent experience I had. I called up to have my pipes looked at (appeared blocked). I had the engineer with me within 2 hours of that phone call and the job had been completed successfully and efficiently by a very competent person within 30 mins. The insurance then followed up to seek feedback on the job almost immediately and offered remedy if the fix wasn’t lasting. I mean….where do you experience such a high level of customer service these days?! Super well done and 💯 recommended based on today.

Antwort von CET
Super efficient service - very stressful time but made easier dealing with these guys who took a lot of the stress away

Antwort von CET
Swift response, engineer arrived early the following morning and did everything to find the fault, 3 hours layered and all fixed!

Antwort von CET
Eddy the engineer worked efficiently and kept me informed of what he was doing.
The visit took place within the promised window of time.
The problem was resolved.

Antwort von CET
Really positive expedience- cold water tank leak fixed within 30 minutes! Great customer service will use again in the future

Antwort von CET
Call answered promptly and engineer arrived within the hour

Antwort von CET
Had a blocked drain. Called and got a quick response, engineer booked with minimal difficulty and came out early the next day and sorted the issue.

Antwort von CET
One phone call to CET led me to complete their online booking form to get a tradesman asap. It alleviated some stress trying to find a reputable electrician at short notice during a heatwave. They then kept me informed regularly and promised someone should respond within the time parameters that we had indicated was convenient. Even though it took a bit longer than normal Jack, local electrician from Crowborough working nearby responded by lunchtime and resolved our broken cable issue within 30 minutes! Such relief to have the fridge and freezer back without losing too much food. Thank you.

Antwort von CET
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