CET Bewertungen 

4 486
•
TrustScore 4.5 von 5

4,3

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

This was as a result of a claim through my insurance emergency assistance cover. Appointment listed between 19:00 and 22:00. jack arrived at about 20:00. Had a quick look, got his tools, cleared... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Shocking company, long delays only to receive sub standard repairs that cause more damage and problems than what you started with. Take my advice and get your own contractors and save yourself a world... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I spoke to your incredibly helpful Claims Incident Manager Thomas , whom was so efficient, professional and helpful Then Chris arrived to undertake the job, and he so promptly sorted the p... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Communication was excellent I made one phone and spoke to a very helpful member of staff who arranged a visit for someone to inspect the leak. I was given a 2 hr window for the same day. The man arri... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Versicherungsgesellschaft
  2. auch in
  3. Versicherungsagentur

Vom Unternehmen geschrieben

CET is a leading provider of Home Emergency solutions to UK insurance companies, supporting over 3 million customers across the UK. We deliver a full range of specialist property repair services including emergency repairs in the home, drainage survey, excavation and reinstatement and subsidence investigation. Since 1988, we have built a reputation for excellence due to the commitment of our 250 strong team of experts, focused on delivering an exceptional claims journey through technology and innovation. Speed and simplicity are assured through the stringent management of our Contractor Network of over 3,000 independent, accredited engineers across the UK and Northern Ireland. Continuous investment in new technology has also ensured CET has remained at the forefront of providing excellent customer experience and transparent claims handling.


Kontaktinformationen

4,3

Hervorragend

TrustScore 4.5 von 5

4486 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 97 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,3

Alle Bewertungen

(4 486)

528 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Josh Cook was amazing

Josh Cook attended for ball value replacement causing overflow leak. He was professional, patient and respectful. He answered all questions, explained every step of the issue and resolution. He also helped us understand the boiler set up, how to save energy and water and ensured we were happy with the service. He went above and beyond.

16. Juni 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

A very helpful caring company

A very helpful caring company, my gas boiler broke down in my static caravan I had no hot water or heating, and Cet were excellent in sorting it out, I had 2 arranged visits from warm serve, they had to order a gas valve and fit it, all fixed now, we are very grateful to Cet.

12. Juni 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Professional

Professional, explained all work required,
Friendly, tidy cleaned up when he finished.
Prompt, completing the work. 10/10.

15. Juni 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Water leak - not insured

Was referred to CET by my insurance company, but after it transpired that my issue wasn’t covered I agreed to pay £600 up front for CET to investigate an underground water leak. I was told the £600 would cover investigation, excavation, repair and reinstatement. I was happy with this and understood the cost may increase if more extensive repairs were found to be necessary. CET engineers visited and spent about an hour at the property - all they did was check the internal and external stop taps and confirmed there was a leak (which we already knew). They made no attempt to investigate where the leak was and said they would need to come back another day. A few days later I received a quote of over £2,500 to “investigate further”. Needless to say I declined and asked for my £600 back (given that they had done nothing of what they said it was for). After many emails and phone calls they eventually agreed to refund £300 as a ‘goodwill gesture’ leaving me £300 out of pocket. Very disappointing.
Eventually got a local plumber who carried out initial investigations free of charge and within half an hour identified where the leak was most likely to be. My advice - steer clear of CET.

1. Februar 2026
Bewertung ohne vorherige Einladung
CET-Logo

Antwort von CET

Hi There, thank you for your feedback, and we're sorry to read of your experience. Please can you update your review with your reference and we'll be happy to investigate this matter further for you.

Bewertet mit 5 von 5 Sternen

Amazing service

Amazing service from
Start to finish - very happy with service - from office staff to Engineer completing the work - totally recommend

18. Mai 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent service received such a…

Excellent service received such a lovely call handler who took my call she was so friendly an such a friendly polite engineer who came out an he did an excellent job.. sorry I forgot the names
Thank you

12. Juni 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

This is the worst company ever.

This is the worst company I have ever dealt with for emergency home repairs.
We had an issue with our toilet flush constantly running so called them. They cancelled the appointment 3 times without any message or word. The staff you call are mostly rude and unhelpful.
Eventually the plumber did come and do the job only to mess it up and leave us with a leaking toilet which is a health hazard and could end up causing damage to the property.
We've called again regarding the leak only for the same issue of the plumber just not showing up and the staff on the phone being the most unhelpful useless people I've ever dealt with.
I will be advising my landlord to terminate the use of this service as I'm beyond done with trying to get help from these people for the damage they caused.
If you're in the south London area just avoid them.

11. Juni 2026
Bewertung ohne vorherige Einladung
CET-Logo

Antwort von CET

Hi there, thank you for taking the time to provide your review and I am sorry you are unhappy with the level of service you received on this occasion. I have raised an official complaint with our Customer Relations Team. I have ensured they have been made aware of your comments, and they will be in contact to discuss your concerns in more detail.

Bewertet mit 5 von 5 Sternen

Excellent result.

I appreciated the thoroughness of the engineer. He made sure that the work was watertight and thankfully the dripping through the kitchen ceiling has stopped. He was very polite and he explained what was causing the leak before rectifying it.

10. Juni 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Prompt and efficient call out and repair

Excellent customer service from initial call out, timely engineer arrival, efficient repair and follow up call to confirm work that had taken place.

10. Juni 2026
Bewertung ohne vorherige Einladung
CET-Logo

Antwort von CET

Hi Dean, Its great to hear of the excellent service you received throughout your Home Emergency. Thank you for your 5* review.

Bewertet mit 5 von 5 Sternen

Blocked drain

Highly recommend Churchill first class service from first phone call about my blocked drain till it was resolved kept us informed as what was happening

7. Juni 2026
Bewertung ohne vorherige Einladung
CET-Logo

Antwort von CET

Hi Margaret, Its great to hear of the excellent service you received throughout your Home Emergency. Thank you for your 5* review.

Bewertet mit 5 von 5 Sternen

Hot water cylinder on the blink

Hot water cylinder on the blink, so I called CET. Phone answered quickly and call handler was very sympathetic to my situation of having no hot water. Engineer arranged within a couple of hours when he rang door bell! Cylinder checked and hot water restored. Great service. Have used before and they do a great job.

9. Juni 2026
Bewertung ohne vorherige Einladung
CET-Logo

Antwort von CET

Hi there, thank you so much for your kind words. It great to hear you received excellent service from our engineer during your Home Emergency.

Bewertet mit 5 von 5 Sternen

Visit from Lorraine

Lorraine the engineer was outstanding. She knew her job inside out and was extremely pleasant and helpful .
A lovely lovely lady.

9. Juni 2026
Bewertung ohne vorherige Einladung
CET-Logo

Antwort von CET

Hi Theresa, thank you so much for your kind words. It great to hear you received excellent service from our engineer during your Home Emergency.

Bewertet mit 5 von 5 Sternen

Excellent service from CET meant my…

Excellent service from CET meant my wife can come home from hospital with hot water and a functioning central heating system.

8. Juni 2026
Bewertung ohne vorherige Einladung
CET-Logo

Antwort von CET

Hi Roger, Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with the service provided.

Bewertet mit 5 von 5 Sternen

Fast response and efficient and…

Fast response and efficient and professional service

8. Juni 2026
Bewertung ohne vorherige Einladung
CET-Logo

Antwort von CET

Hi Lucia, Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with the service provided.

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr