This was as a result of a claim through my insurance emergency assistance cover. Appointment listed between 19:00 and 22:00. jack arrived at about 20:00. Had a quick look, got his tools, cleared... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
This was as a result of a claim through my insurance emergency assistance cover. Appointment listed between 19:00 and 22:00. jack arrived at about 20:00. Had a quick look, got his tools, cleared... Mehr ansehen
Unternehmen hat geantwortet
Shocking company, long delays only to receive sub standard repairs that cause more damage and problems than what you started with. Take my advice and get your own contractors and save yourself a world... Mehr ansehen
Unternehmen hat geantwortet
I spoke to your incredibly helpful Claims Incident Manager Thomas , whom was so efficient, professional and helpful Then Chris arrived to undertake the job, and he so promptly sorted the p... Mehr ansehen
Unternehmen hat geantwortet
Communication was excellent I made one phone and spoke to a very helpful member of staff who arranged a visit for someone to inspect the leak. I was given a 2 hr window for the same day. The man arri... Mehr ansehen
Unternehmen hat geantwortet
CET is a leading provider of Home Emergency solutions to UK insurance companies, supporting over 3 million customers across the UK. We deliver a full range of specialist property repair services including emergency repairs in the home, drainage survey, excavation and reinstatement and subsidence investigation. Since 1988, we have built a reputation for excellence due to the commitment of our 250 strong team of experts, focused on delivering an exceptional claims journey through technology and innovation. Speed and simplicity are assured through the stringent management of our Contractor Network of over 3,000 independent, accredited engineers across the UK and Northern Ireland. Continuous investment in new technology has also ensured CET has remained at the forefront of providing excellent customer experience and transparent claims handling.
East Building, Cable Drive, WS2 7BN, Walsall, Vereinigtes Königreich
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Hat 97 % seiner negativen Bewertungen beantwortet
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Josh Cook attended for ball value replacement causing overflow leak. He was professional, patient and respectful. He answered all questions, explained every step of the issue and resolution. He also helped us understand the boiler set up, how to save energy and water and ensured we were happy with the service. He went above and beyond.
A very helpful caring company, my gas boiler broke down in my static caravan I had no hot water or heating, and Cet were excellent in sorting it out, I had 2 arranged visits from warm serve, they had to order a gas valve and fit it, all fixed now, we are very grateful to Cet.
Professional, explained all work required,
Friendly, tidy cleaned up when he finished.
Prompt, completing the work. 10/10.
Great service, very quick and prompt. Would recommend
Really great job. The gentleman that came was kind and courteous and very knowledgable. He also sorted out the leak issue.
Was referred to CET by my insurance company, but after it transpired that my issue wasn’t covered I agreed to pay £600 up front for CET to investigate an underground water leak. I was told the £600 would cover investigation, excavation, repair and reinstatement. I was happy with this and understood the cost may increase if more extensive repairs were found to be necessary. CET engineers visited and spent about an hour at the property - all they did was check the internal and external stop taps and confirmed there was a leak (which we already knew). They made no attempt to investigate where the leak was and said they would need to come back another day. A few days later I received a quote of over £2,500 to “investigate further”. Needless to say I declined and asked for my £600 back (given that they had done nothing of what they said it was for). After many emails and phone calls they eventually agreed to refund £300 as a ‘goodwill gesture’ leaving me £300 out of pocket. Very disappointing.
Eventually got a local plumber who carried out initial investigations free of charge and within half an hour identified where the leak was most likely to be. My advice - steer clear of CET.

Antwort von CET
Amazing service from
Start to finish - very happy with service - from office staff to Engineer completing the work - totally recommend
Excellent service received such a lovely call handler who took my call she was so friendly an such a friendly polite engineer who came out an he did an excellent job.. sorry I forgot the names
Thank you
From start to finish the experience was first class. Thank you
Sorted issue quickly & communicated well
This is the worst company I have ever dealt with for emergency home repairs.
We had an issue with our toilet flush constantly running so called them. They cancelled the appointment 3 times without any message or word. The staff you call are mostly rude and unhelpful.
Eventually the plumber did come and do the job only to mess it up and leave us with a leaking toilet which is a health hazard and could end up causing damage to the property.
We've called again regarding the leak only for the same issue of the plumber just not showing up and the staff on the phone being the most unhelpful useless people I've ever dealt with.
I will be advising my landlord to terminate the use of this service as I'm beyond done with trying to get help from these people for the damage they caused.
If you're in the south London area just avoid them.

Antwort von CET
I appreciated the thoroughness of the engineer. He made sure that the work was watertight and thankfully the dripping through the kitchen ceiling has stopped. He was very polite and he explained what was causing the leak before rectifying it.

Antwort von CET
Excellent customer service from initial call out, timely engineer arrival, efficient repair and follow up call to confirm work that had taken place.

Antwort von CET
Highly recommend Churchill first class service from first phone call about my blocked drain till it was resolved kept us informed as what was happening

Antwort von CET
Hot water cylinder on the blink, so I called CET. Phone answered quickly and call handler was very sympathetic to my situation of having no hot water. Engineer arranged within a couple of hours when he rang door bell! Cylinder checked and hot water restored. Great service. Have used before and they do a great job.

Antwort von CET
Lorraine the engineer was outstanding. She knew her job inside out and was extremely pleasant and helpful .
A lovely lovely lady.

Antwort von CET
Excellent service from CET meant my wife can come home from hospital with hot water and a functioning central heating system.

Antwort von CET
Fast response and efficient and professional service

Antwort von CET
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