CETA Insurance Bewertungen 2 563

Option of auto renewal should be available in the process at point of order

Renewed at twice the price with no approval on a different policy. Are being very very slow refunding even after accepting this was totally their mistake.

After one year of insuring with CETA I found another insurer who gave wider cover for the same price. I informed CETA (via their agent). Just a courtesy, the insurance should not have renewed with them. Previous policy was a one off payment that they requested a Direct Debit DD to be set up.

A week after the CETA insurance expired I was charged via DD twice the previous years rate. After three phone calls, and providing copies of the relevant email they accepted it was their mistake and cancelled the renewed policy saying I would be repayed in 3-5 working days. It's now 7 days and I've not been paid.

Assuming this will go to small claims court as they are showing no urgency to resolve this.

Easy and straightforward

Carried out the insurance cover over the phone with polite representative, good communication and price

Great service

Innocent was exceptionally helpful and made the whole process of securing boat insurance very easy. He answered all my questions and took me through the whole process in easy to follow steps. Based on the way I was treated, I have no hesitation is saying if you want boat insurance then give them a call. As an ambassador for his company he gets top marks.

Clear and helpful guidance through the process.

Static caravan insurance..when the policy was checked i found that the caravan address was totally wrong luckily i done a screen shot of the original application and on the application it was correct..also the policy id wasn't recognised by the automated phone system so it was a pain to get to a real person when we did eventually get to a real person the young lady was terrible 40 mins on phone just to try and correct the mistakes but we got nowhere she didnt have a clue what she was doing then she said she had a problem with her computer and would call us straight back..NO SHE DIDN'T..we waited for 30 mins then called them again but on a number listed a complaints and got a different lady this time it was done in a few minutes..i hate to think if we had to make a claim...will not be renewing at the end of the year one of the worst companies ive ever dealt with....paul

Thank you Mateo,
Great service, very impressed
Regards
Chris

Matteo was knowledgeable and responsive. Very polite and made the whole experience straight forward

Innocent was extremely helpful and efficient

easy to use site

Good knowledge, good service, good value. Innocent was very friendly

Brilliant clear communication

Helpful call handler who answered any questions that I had

Absolutely fantastic service. So professional.

Website was easy to use and cover provided as required