Received a polite friendly knowledgeable call in response to my network strength enquiry. About to move address & already discovered our current network provider strength is whofully inadequate. C... Mehr ansehen
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Das sagen Bewerter
Id like to thank the customer support team, mainly Ashleigh Parton for going all out to get my number ported from sky to ee It took 4 weeks to get it done but it now finally works Great effort by... Mehr ansehen
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Well, just moved from another supplier and thought Chadwell sounds ok so give it a go. Over the moon on only second day because reception is up there where it has never been before and I can use the 5... Mehr ansehen
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Excellent service from first contact. Amir was polite, friendly, explained everything clearly to a non-tech dinosaur and sorted out a suitable sim only plan at a great price. Also it’s good to know... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
Supplier of mobile devices, airtime contracts, VoiP and Unified Comms. At Chadwell, excellence is our standard. We're dedicated to delivering state-of-the-art solutions that redefine industry standards, all while ensuring uncompromising quality. Our commitment to innovation means our clients have access to cutting-edge technology at the most competitive prices in the UK market. Our ability to offer top-tier services without sacrificing exceptional customer care and ongoing support sets us apart. While other providers may compromise on service to keep costs down, we prioritise affordability and excellence. Our cost-effective approach is all about empowering our clients. We leverage software-based solutions, eliminating the need for expensive hardware. This not only streamlines efficiency but also puts the power in our clients' hands, allowing them to tailor their services to their exact needs. With Chadwell, you can expect the latest technology paired with unparalleled support without straining your budget.
Kontaktinformationen
The Stalls Shifnal Manor, TF119PB, Shifnal, Vereinigtes Königreich
- 0330 043 2006
- info@chadwelltelecom.co.uk
- chadwelltelecom.co.uk
4,8
Hervorragend
326 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 50 % seiner negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
Received a polite friendly…
Received a polite friendly knowledgeable call in response to my network strength enquiry. About to move address & already discovered our current network provider strength is whofully inadequate. Couldn't even connect with my own wife who was sat next to me in our own car.
Chadwell Telecom checked the network statistics for our new postcode. Asked many relevant questions regards budget & data etc & offered a choice of suitable best strength contracts, which were in line with my requirements.
Thanks a lot.
4. November 2026
Antwort von Chadwell Telecom
Hi Ken,
What a lovely review – thank you! We’re really pleased you got in touch with us before your move and that we could help take some of the guesswork out of finding a network that works for your new home.
It’s great to know our team took the time to understand what mattered most to you, from coverage and data needs to budget, rather than simply recommending a one-size-fits-all package.
Reliable signal makes such a difference to everyday life, so we hope your new connection gives you the peace of mind you've been missing. We really appreciate you giving Chadwell Telecom the opportunity to help, and we wish you a very happy move!
Warm Regards,
Marco @ Chadwell
Antwort von Chadwell Telecom
Good morning,
Thank you so much for your lovely feedback!
We’re delighted to hear that you received great customer service. Your kind words are greatly appreciated and will be shared with the team. We always strive to provide the best possible experience for our customers, and it’s wonderful to know we’ve achieved that.
Thank you for choosing us!
Regards,
Stuart @ Chadwell
Signed up with Chadwell Telecom but what a mistake!
Signed up with Chadwell Telecom but quickly found out they were not for me.
I cancelled the contract with them well inside the 14-day "cooling off" period.
They still sent me a bill for over £17 even though the SIM card was only "live" for 3 days.
I contacted them to ask what was going on. They refunded the money so I was able to cancel the direct debit.
I thought that would be the end of the matter - it certainly should have been - but, astoundingly, they sent another bill the following month.
I have contacted them again (which is irritating and inconvenient as the matter should have been properly sorted out).
It appears the billing department of this outfit is anything but professional.
How Chadwell Telecom averages 4.8 stars out of 5 for customer satisfaction beats me if my frustrating experience is anything to go by. Avoid 'em at all costs...
4. November 2026
Bewertung ohne vorherige Einladung
Williams …
I found this company to be very asertive ,nothing was to much trouble all you need when your switching over sims
2. November 2026
Antwort von Chadwell Telecom
Hi Kevin,
Thank you for your wonderful feedback! We're delighted to hear that you found our team so helpful and attentive throughout your switch. We understand that changing SIM providers can sometimes feel a little daunting, so we always aim to make the process as simple and stress-free as possible. It's lovely to know that you felt supported every step of the way and that nothing was too much trouble.
Your kind words mean a great deal to us, and we'll be sure to share your feedback with the team. Thank you for choosing us!
Kind Regards,
Alison @ Chadwell
Id like to thank the customer support…
Id like to thank the customer support team, mainly Ashleigh Parton for going all out to get my number ported from sky to ee
It took 4 weeks to get it done but it now finally works
Great effort by the team and for sticking with me
2. November 2026
Bewertung ohne vorherige Einladung
Antwort von Chadwell Telecom
Hi Bruce,
Thank you so much for taking the time to share your experience with us. We really appreciate your patience and understanding throughout what we know has been a lengthy process.
We're delighted to hear that your number has finally been successfully ported from Sky to EE and that everything is now working as it should. We completely appreciate how frustrating it must have been to wait four weeks for this to be resolved, and we're sorry that it took longer than expected.
It's particularly lovely to hear your recognition of Ashleigh Parton. She clearly went above and beyond to help you, and we're incredibly proud to have team members who show such commitment and determination to their customers. We'll make sure your kind words are passed on to Ashleigh, as we're sure they will mean a great deal to her.
We'd also like to thank you for recognising the wider support team and for giving us the opportunity to keep working on this until we got the outcome you needed. We know that staying patient over such a long period isn't always easy, and your loyalty and understanding have certainly not gone unnoticed.
Thank you again for choosing us and for your recommendation. We're thrilled that we could finally get everything sorted for you, and we hope you enjoy your service with EE!
Warm Regards,
Joe @ Chadwell
Very good service great help with…
Very good service great help with change over to EE
29. Oktober 2026
Antwort von Chadwell Telecom
Hello Patrick
Thank you for your lovely feedback!
We're so pleased to hear that you received great support throughout your switch and that everything went smoothly. We really appreciate you choosing us and taking the time to share your experience!
Please don't ever hesitate to get in touch, if you need any help or advice.
Kind Regards,
Kirsty Almond @ Chadwell
I swapped my wife’s and myself to this…
I swapped my wife’s and myself to this company. As we were away on holiday we arrange to port our sims till when we got home. But unfortunately they did it when we were away so could not put our new sims in and had no phones. I spent the whole of Friday afternoon chasing around to try and sort my wife’s sim out. Mine was fine no issues. After lots of calls to Mathew he tried to sort for us but still had a problem finally got it sorted thanks to Ian doing an update or reboot and Ashley I think her name was finally got it sorted by 5pm.
Have to say it was a stressful afternoon.
5/11/2026 Update, just wanted to say the staff at Chadwell have been nothing but really helpful in sorting my issues out. They kept me updated and have had several follow up calls from them to make sure everything was going well, which it is. They have done a great job in dealing with and sort the issues and have been really happy with things.
So I would recommend them even with the slight issues we had.
30. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Chadwell Telecom
Hi Richard,
Thank you for taking the time to share your experience with us.
We’re really sorry for the stress and inconvenience caused by your SIM transfers being completed while you were away on holiday, leaving you and your wife without working phones. We completely understand how frustrating this must have been, especially after spending much of your Friday afternoon trying to get everything resolved.
We’re pleased to hear that Mathew, and Ashley were able to help get things sorted, and it’s particularly lovely to hear your updated feedback about our team at Chadwell.
It’s great to know that the team kept you informed, followed up with you and made sure everything was working as it should. We’ll be sure to pass on your kind comments to the team, as recognition like this means a great deal.
Thank you again for your patience, understanding and recommendation. We’re delighted that things are now running smoothly and look forward to providing you and your wife with a much better experience going forward!
If you have any questions or need advice in the future, don't hesitate to contact us at support@chadwelltelecom.co.uk or call 0330 043 2006 to be put straight through to your account manager, who will be happy to help.
Kind Regards,
Alison @Chadwell
Good service to date thank you
30. Oktober 2026
Antwort von Chadwell Telecom
Hi Vanda
Thank you for taking the time to leave us a review! We're pleased to hear things are going well and that you've been happy with the service so far. Your feedback is greatly appreciated!
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Matt @ Chadwell
Excellent
Excellent, Efficient& Friendly Very easy to change mobile service supplier. Good price .
29. Oktober 2026
Antwort von Chadwell Telecom
Good morning Kanwal,
Thank you for your great feedback! It's wonderful to hear that you found switching to our service so simple and straightforward. We're also pleased you're happy with the pricing and the service you've received. We really appreciate your support and are delighted to have you as a customer!
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Stuart @ Chadwell
resolve my issue very quickly and very…
resolve my issue very quickly and very knowledgeable, highly recommended. Customer service outstanding
30. Oktober 2026
Antwort von Chadwell Telecom
Hi James,
Thank you for your lovely review!
We're delighted our team was able to get everything sorted for you quickly and efficiently. Providing knowledgeable and helpful customer service is something we take great pride in, so it's fantastic to hear this was reflected in your experience. Your recommendation means a lot to us!
Please get in touch anytime,
Regards,
Kirsty Almond @ Chadwell
Simple and straight forward
30. Oktober 2026
Antwort von Chadwell Telecom
Hi Roy.
Thank you for your feedback! We're pleased to hear that you found our whole process straightforward and hassle-free. We really appreciate you taking the time to share your experience with us!
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Kirsty Almond @ Chadwell
I contacted Amir from chadwell and he…
I contacted Amir from chadwell and he was absolutly great to deal with and very helpful in setting up my new contract for a Sim card, the company followed this up with a call ensuring all was ok which it was,
A Great company and first class to deal with.
28. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Chadwell Telecom
Hi Peter,
Thank you so much for your fantastic review!
We're grateful to hear that Amir was so helpful and made setting up your new SIM-only contract such a smooth and positive experience.
It's also great to know that our follow-up call gave you the reassurance that everything was in order. We really appreciate your kind words and your recommendation.
We'll be sure to pass your feedback on to Amir, who will be thrilled to hear it!
Thank you again for choosing us. We really appreciate your business!
Regards
Ashleigh @ Chadwell
Well from the first contact to me…
Well from the first contact to me getting a new phone and contact the service center was very helpful and polite and price was reasonable and within my budget and a week or two later I had a issue with my phone and the team was very helpful with solving the problem would highly recommend this company as I feel that they would truly help you out and after I had the issue with my phone they rang me up to see if the problem had been resolved and the lady was very helpful and friendly ash and Matt and Ben thank you so very much for your help and support thank you
28. Oktober 2026
Antwort von Chadwell Telecom
Hi Ray,
What a lovely review to receive! Thank you so much for your kind words. It’s especially nice to hear that you felt supported not just when buying your new phone, but also when you needed a little extra help afterwards. That’s exactly the kind of service we want every customer to experience.
Ash, Matt and Ben will be so pleased to know that their efforts made such a difference. We really do believe that looking after our customers doesn't stop once they've walked out of the door, and your feedback is a lovely reminder of why that matters.
Thank you again for trusting us, recommending us and taking the time to share your experience. It genuinely means a lot to the whole team!
Warm Regards,
Ben @ Chadwell
Very friendly listen and fully…
Very friendly listen and fully inderstand youre needs .
29. Oktober 2026
Antwort von Chadwell Telecom
Hi Clare,
Thank you for your lovely feedback! We’re really pleased you felt listened to and understood. We know everyone has different needs, so taking the time to get to know what’s important to each customer is something we really value. It’s great to know that came across during your experience with us. Thanks again for choosing us and for taking the time to leave a review!
If you have any questions or need advice in the future, don't hesitate to contact us at support@chadwelltelecom.co.uk or call 0330 043 2006 to be put straight through to your account manager, who will be happy to help.
Kind Regards,
Matt @ Chadwell
Good service
Well, just moved from another supplier and thought Chadwell sounds ok so give it a go. Over the moon on only second day because reception is up there where it has never been before and I can use the 5G stuff for my music. Good communications as well. Just talking to Kirsty and was told a couple of things that I never knew about. Brilliant.
29. Oktober 2026
Antwort von Chadwell Telecom
Hi Brian,
What a brilliant review to receive! We’re thrilled that you’re already seeing such a difference after just two days with Chadwell Telecom. It’s great to hear your reception has improved so much and that you’re now able to enjoy the benefits of 5G, especially when listening to your music on Spotify.
We’re also pleased that our communication has been good and that I was able to share some helpful information with you. We want our customers to get the most out of their service, so it’s fantastic to know you came away having learned something new!
Thank you for giving us a chance when choosing a new provider. Hearing that you’re over the moon with your decision so early on is wonderful, and we hope you continue to enjoy the improved coverage and service for a long time to come.
Best wishes,
Kirsty @ Chadwell
I was amazed how easy Chadwell Telecom…
I was amazed how easy Chadwell Telecom made it to switch. Had I known I would have done it months ago. I think it was Damon/Damion? Who I dealt with initially and Ashleigh who made the follow up phone call to check I was happy with the switch. Happy? I was delighted. Thank you so much i cannot praise you highly enough.
27. Oktober 2026
Antwort von Chadwell Telecom
Hi Val,
Wow, thank you so much for such a wonderful review! We’re absolutely delighted to hear how easy you found the switching process with Chadwell Telecom and that you’re so happy with your experience.
It’s lovely to know that Damon/Damion made such a positive first impression and that Ashleigh’s follow-up call gave us the opportunity to check everything was going smoothly and that you were happy with your switch. We’ll be sure to share your kind words with the team, as feedback like this really makes a difference.
We’re especially pleased to hear that you wish you’d made the move sooner! Our aim is to make switching as straightforward and stress-free as possible, while ensuring our customers feel supported every step of the way. Knowing that you’ve been delighted with the service is exactly what we love to hear.
Thank you again for your fantastic feedback and for choosing Chadwell Telecom. We truly appreciate your recommendation and look forward to supporting you throughout your time with us.
Kind Regards,
Kirsty @ Chadwell
Antwort von Chadwell Telecom
Hi Paul,
Thank you for your lovely feedback! We’re really happy to hear you’re pleased with our service. Your support means a lot to us, and we appreciate you taking the time to leave us a review.
Thanks again for choosing us for your mobile services!
If you have any questions or need advice in the future, don't hesitate to contact us at support@chadwelltelecom.co.uk or call 0330 043 2006 to be put straight through to your account manager, who will be happy to help.
Best wishes,
Joe @ Chadwell
Good Service
The process was seamless. Everything happened as described by the operative.
I now have great service and constant 5G
Customer service has so far been very supportive. The product seems to be good value for money.
28. Oktober 2026
Antwort von Chadwell Telecom
Hi Elizabeth,
Thank you for your lovely review! We’re so pleased to hear that everything went smoothly and that the process was exactly as explained by our team.
It’s fantastic to know you’re enjoying great coverage and consistent 5G connectivity, and that you’re finding our service good value for money. We’re also glad our customer service team has been supportive throughout your experience.
Thank you for choosing us for your mobile services. We really appreciate your feedback and look forward to keeping you connected!
Best wishes,
Ashleigh @ Chadwell
After experiencing a changeover delay
After experiencing a changeover delay, Kirsty was most helpful is sorting the problem out promptly and following up to ensure everything was ok after.
28. Oktober 2026
Antwort von Chadwell Telecom
Hi Alison,
Thank you for taking the time to share your feedback! We’re sorry to hear you experienced a delay with your changeover, but we’re delighted that Kirsty was able to resolve the issue promptly and follow up to ensure everything was running smoothly.
It’s great to hear that we were able to put things right as soon as the issue was brought to our attention. We’ll be sure to pass your kind words on to Kirsty.
Thank you for your patience and for choosing us for your mobile services!
Best wishes,
Alison @ Chadwell
Very helpful. So far so great.
Great service, they did all the hard work and walked me through anything I had to do.
They later called a few days later to check in and make sure all was good.
Can’t fault them.
26. Oktober 2026
Antwort von Chadwell Telecom
Hi Rob,
Thank you so much for your lovely review!
We’re happy to hear you’ve had such a positive experience with us. We always aim to make the process as smooth and straightforward as possible, taking care of the hard work and guiding you through each step along the way.
We're glad you appreciated our welcome call, as we want to ensure everything is running smoothly and that you feel fully supported throughout.
Thank you again for your kind words and for choosing us. We really appreciate your feedback! 😊
Kind regards,
Kirsty @ Chadwell
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