The customer service was excellent all the way through the process of purchasing my new Napoleon BBQ! It started with chats with Chad and then the additional conversations with Laura. The delive... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Weber SP-S-335 purchased recently. The folks at Chadwick's did a fantastic job with the purchasing process. The BBQ came into the store in a timely fashion, I drove down and picked it up. The folks at... Mehr ansehen
Unternehmen hat geantwortet
Correct part was available quickly at a reasonable price. Pickup up of part was hassle free. Would definitely use Chadwick and Hack for my BBQ parts needs.
Unternehmen hat geantwortet
Service was excellent, product not so much....Arrived early, kept me updated on the delivery. I wanted a stainless steel carafe because the glass ones kept breaking this was the best deal I could fin... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Chadwicks & Hacks - the one stop shop for all your indoor/outdoor needs! With over 60 years experience we are THE go-to BBQ & Fireplace Store. Whether it's a new grill, fireplace, accessory, or even parts, Chadwicks & Hacks has you covered. We even have a certified team of professionals that can service gas lines, fireplaces, BBQs, small/large appliances, and much more! At Chadwicks & Hacks, quality is important; that is why we have the lowest prices and best selection of your favorite brands, such as Majestic, Napoleon, Regency, Valor, Dimplex, and more.
Kontaktinformationen
682 Fennell Avenue East, L8V 1V4, Hamilton, Kanada
- 1-800-310-9831
- sales@chadwicksandhacks.com
- chadwicksandhacks.com
4,8
Hervorragend
1826 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 88 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Customer service was great
Customer service was great! Prompt response to emails and phone call, very friendly, courteous staff and timely delivery of the appropriate product. Thanks, again, and God bless you.
28. Jänner 2026
Antwort von Chadwick's & Hack's Fireplace & BBQ
Thank you, Maureen! We’re happy our team could help you find the right pressure cooker part and provide quick, friendly support along the way. We appreciate the 5 stars and are always here if you need assistance again.
Antwort von Chadwick's & Hack's Fireplace & BBQ
Thank you, Gillian! We know how important it is to get your fireplace parts quickly, especially in this weather. We're glad we could help get your fireplace working again with the fast delivery. Stay cozy 🔥
Antwort von Chadwick's & Hack's Fireplace & BBQ
Thank you for the 5-star review! We’re glad our team could assist quickly, get the replacement parts out, and make sure you were able to use your new humidifier properly. We appreciate your support and are always here if you need anything else.
Gasket for pressure cooker
I was looking for a part for a 35-year-old pressure cooker, and C&H had the part at a better price than anyone else online, plus they are an Ontario-based business! Part arrived quickly.
9. Jänner 2026
Antwort von Chadwick's & Hack's Fireplace & BBQ
Thank you, Doug! It’s great to hear we could help you track down a hard-to-find part for your Lagostina pressure cooker at a good price, and that it arrived without delay. We appreciate your kind words and your support of a local Ontario business 🍁
Everything was great...from ordering to…
Everything was great...from ordering to receiving. Good price!
6. Jänner 2026
Antwort von Chadwick's & Hack's Fireplace & BBQ
Thank you, Lise! We’re happy to hear that your Pit Boss griddle cover arrived without any hiccups and that you were pleased with the overall experience. We appreciate the 5 stars and your kind words. Happy grilling! 🔥
Improved color of lights ... more realistic.
5. Jänner 2026
Antwort von Chadwick's & Hack's Fireplace & BBQ
Thank you, Marc-Andre! We’re glad the new halogen bulbs made a noticeable difference and gave your Dimplex fireplace a more realistic look. We appreciate your order and hope you continue to enjoy the upgrade! 🔥
Antwort von Chadwick's & Hack's Fireplace & BBQ
Thank you, Evgeniy! We're happy to hear that Gary and the team provided a great service experience, and that your fireplace venting was shipped in good time. We're always here to help if you need anything else!
Antwort von Chadwick's & Hack's Fireplace & BBQ
Thank you, Barbara! We're glad to hear that it was quick and easy to place your online order, and that our team got your new rotisserie shipped out in good time. Happy grilling! 🔥🔥🔥
Clear communication and good customer…
Clear communication and good customer service.
15. Dezember 2025
Antwort von Chadwick's & Hack's Fireplace & BBQ
Thank you, Aaron! We’re glad our team kept you well informed and made your pizza oven purchase a smooth experience. We appreciate the 5 stars. We hope you enjoy your new oven! 🍕🔥
Gave immediate and accurate advice on…
Gave immediate and accurate advice on the suitable replacement part for my vintage pressure cooker. Contact was both by online chat and email. Correct part was confirmed within minutes. Part shipped quickly and arrived within two days.
5. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Chadwick's & Hack's Fireplace & BBQ
Thank you, Ted! We’re glad our team could quickly help identify the right replacement part for your vintage pressure cooker and confirm everything so efficiently. It’s great to hear the chat and email support made the process easy and that the part arrived quickly. We truly appreciate the 5-star review!
Antwort von Chadwick's & Hack's Fireplace & BBQ
Thank you, Todd. We're glad that Dylan could help you find a new smoker and we're pleased to know that you found our online checkout process easy to navigate. Happy grilling! 🔥🔥🔥
Antwort von Chadwick's & Hack's Fireplace & BBQ
Thank you, Harry! We're glad that you're enjoying your new Thermopop. Happy grilling 🔥
Very good online purchase experience
Very good online purchase experience. Efficient processing and helpful staff. Will buy from them again.
8. Dezember 2025
Antwort von Chadwick's & Hack's Fireplace & BBQ
Thank you! We’re happy to hear everything went smoothly with your Napoleon electric fireplace order and pickup. We appreciate your kind words and look forward to helping you again soon! 🔥
Great Customer Service
The product was as expected. When I reached out because only half of my order was delivered, Chadwick's checked into it right away and the remaining portion arrived the next day.
3. Dezember 2025
Antwort von Chadwick's & Hack's Fireplace & BBQ
Thank you for the 5-star review! We’re glad everything was exactly what you expected. When it looked like only part of the delivery arrived, we were happy to get in touch with the courier to make sure the rest was on its way and delivered the next day. Thanks again for choosing Chadwicks & Hacks!
Great customer service
Great customer service. I asked questions about the item and received quick responses. My item was set aside and therefore in stock when I went to pick it up. No problems with pickup.
2. Dezember 2025
Antwort von Chadwick's & Hack's Fireplace & BBQ
Thank you, Susan! Our team is always happy to answer questions and help make sure you get the right product. We're so glad that the order process was quick and easy. Happy grilling! 🔥
My order came in quickly and they…
My order came in quickly and they double checked to make sure it was exactly what I ordered and that it would fit. Very friendly staff. Always feel welcomed
8. Dezember 2025
Antwort von Chadwick's & Hack's Fireplace & BBQ
Thank you, Carmen! We’re so glad our team could help make sure the insulation blanket was the right fit for your Traeger and get it to you quickly. We really appreciate your kind words and look forward to welcoming you back anytime. Happy grilling! 🔥
Antwort von Chadwick's & Hack's Fireplace & BBQ
Thank you, Robert! We're so glad to hear that the order process was quick and that you received your new fireplace logs before the holidays! Stay cozy 🔥
Friendly staff and loaded my order into…
Friendly staff and loaded my order into my car for me.
1. Dezember 2025
Antwort von Chadwick's & Hack's Fireplace & BBQ
Thank you, Kristen! We're so glad that our team provided friendly and helpful service when you picked up your Weber smoker. Happy grilling! 🔥🔥🔥
Ordered a bbq as a Christmas present…
Ordered a bbq as a Christmas present for my son. Bbq arrived on time completely assembled. Sales and customer service were very good!
6. Dezember 2025
Antwort von Chadwick's & Hack's Fireplace & BBQ
Thank you, Linda! We’re so please that Dylan and the team could help you find the perfect Christmas gift and make everything easy from start to finish. Great to hear the Weber pellet grill arrived on time and ready to go. Happy grilling! 🔥
Great experience
Great experience with the team here. Everything was smooth and they made the buying experience easy.
30. November 2025
Antwort von Chadwick's & Hack's Fireplace & BBQ
Thank you, Angela! We’re so pleased that James and the team made your Dimplex fireplace purchase smooth and easy from start to finish. We really appreciate the 5 stars and hope you enjoy your new fireplace! 🔥🔥🔥
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