“I’m really impressed with this Charles & Keith bag tote bag .The material feels premium, the stitching is neat, and the overall design is classy and modern. It’s lightweight yet spacious enough to... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I purchased a pair of glasses from Charles & Keith which broke at the folding point after just three wears. Three. I was devastated as I genuinely loved them. What followed was even more disappoint... Mehr ansehen
Fantastic bag, have had this now for over 6 months and having used it every day for work it has no signs of wear.
To say I’m disappointed is an understatement. I purchased this bag after seeing it advertised on social media by Charles & Keith themselves and also ‘influencers’ The posts showed it being adver... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Discover the latest trends in women's shoes, handbags & accessories at Charles & Keith online.
Kontaktinformationen
Vereinigtes Königreich
- charleskeith.co.uk
3,3
Akzeptabel
3560 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Das haben sich andere Leute angesehen
Don’t waste your time
I placed an order for a bag worth £64 on 04/12/2025 and still haven’t received the item and the tracking doesn’t tell you much and the website doesn’t tell you anywhere that the shipment is from Hong Kong. I reached out to the customer service to try to cancel the order and get my money back to which was refused. I’m now having to dispute the transaction with the bank as it’s been longer than the time that they stated on their website and it is just becoming ridiculous. Clearlythe other negative reviews on this page speaks volumes on this company.
16. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the frustration this delay has caused. We will be following up with you via email. Your order is still on the way, and we sincerely apologize for the inconvenience.
Thank you for your patience and understanding as we work to ensure it reaches you as soon as possible.
Best Regards,
CHARLES & KEITH Customer Service Team
So far so bad yet to receive my order…
So far so bad yet to receive my order when it says 3 to 9 days it’s nearly 4 weeks and no update
29. November 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and completely understand your frustration. Your order is still on the way, and we sincerely apologize for the inconvenience caused.
If you’d like, you can reach us at customers@charleskeith.com
with your order details, and our team will be happy to check the status and assist you further.
Thank you for your patience and understanding.
Best Regards,
CHARLES & KEITH Customer Service Team
My parcel is been take long 15 days…
My parcel is been take long 15 days already but still not received ..
2. Dezember 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and completely understand your frustration. Your order is still on the way, and we sincerely apologize for the inconvenience caused.
If you’d like, you can reach us at customers@charleskeith.com
with your order details, and our team will be happy to check the status and assist you further.
Thank you for your patience and understanding.
Best Regards,
CHARLES & KEITH Customer Service Team
Delivery has taken forever with no…
Delivery has taken forever with no updates on where the package is. Still not received 2 weeks later.
1. Dezember 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and completely understand how frustrating this must have been, especially since you had to purchase an alternative pair. According to our records, your order was delivered on the 16th. We sincerely apologize for any inconvenience caused.
If you need any further assistance or guidance regarding your order, please reach out to us at customers@charleskeith.com.
Best Regards,
CHARLES & KEITH Customer Service Team
I ordered a bag on 23rd November and…
I ordered a bag on 23rd November and whilst tracking found out it had arrived in London on 8th December but the Post Office has shipped it back to Hong Kong as there was no door number on it. When asking for the address it makes you choose the door number and street, so you cannot get it wrong. I have contacted the company again via their support line and am waiting to hear from them as the contact telephone number does not work. My daughter will not get her Christmas present in time now.
15. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re very sorry for the inconvenience and completely understand how disappointing this must be. We’ve reached out via email to explain the situation and will continue to follow up there.
We truly appreciate your patience and understanding.
Best Regards,
CHARLES & KEITH Customer Service Team
Ive had a terrible experience with…
Ive had a terrible experience with Charles and Keith. I ordered a bag which i really really wanted, i couldnt wait for it to arrive to me. I looked regularly on my order's status and ive realised that it had been staying in the same place for nearly a month. Something must be wrong, i assumed. And after a month, i looked and i saw that the shipment has been "returned to sender". I had to double email the company for them to bother to respond me and they kindly announced me that, indeed, my order has been returned. I was furious. Im waiting for my money to be returned. I seriously thought this was a kigh quality brand, that nobody had a bad experience with this brand. Im deeply disappointed.
14. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry to hear about your experience and understand how disappointing and upsetting this must have been, especially after waiting so long for an item you were excited about. This is certainly not the experience we want our customers to have, and we sincerely apologize for the frustration caused.
We can confirm that your order was returned to us, and your refund has already being processed. We’re also following up with you via email to provide further updates.
Thank you for bringing this to our attention, and we appreciate your patience and understanding during this time.
Best Regards,
CHARLES & KEITH Customer Service Team
They cancelled my order after three…
They cancelled my order after three weeks of ordering. It was a gift for someone and they ruined it.
2. Dezember 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry to hear about this and completely understand how upsetting it must have been, especially as the order was meant to be a gift. We sincerely regret the disappointment and inconvenience caused by the cancellation after such a long wait.
If you haven’t already, please reach out to us at customers@charleskeith.com
with your order details, and our team will review your case and see how we can best assist you. Thank you for bringing this to our attention.
Best Regards,
CHARLES & KEITH Customer Service Team
Not received the item that was…
Not received the item that was purchased 13 days ago.
2. Dezember 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and completely understand your frustration. Your order is still on the way, and we sincerely apologize for the inconvenience caused.
If you’d like, you can reach us at customers@charleskeith.com
with your order details, and our team will be happy to check the status and assist you further.
Thank you for your patience and understanding.
Best Regards,
CHARLES & KEITH Customer Service Team
Nearly 10 Working Days – Order Still Not Received
I placed my order on 2 December, and as of 15 December, I still have not received it.
Update- received item on 20th December
2. Dezember 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and completely understand your frustration. Your order is still on the way, and we sincerely apologize for the inconvenience caused.
If you’d like, you can reach us at customers@charleskeith.com
with your order details, and our team will be happy to check the status and assist you further.
Thank you for your patience and understanding.
Best Regards,
CHARLES & KEITH Customer Service Team
Hard to rate something you don’t have!
Not received the item yet so can’t comment. It was not made clear that this item would not be sent from the UK. Ordered on the 2nd December and as far as I know it is still in China.
2. Dezember 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and completely understand your frustration. Your order is still on the way, and we sincerely apologize for the inconvenience caused.
If you’d like, you can reach us at customers@charleskeith.com
with your order details, and our team will be happy to check the status and assist you further.
Thank you for your patience and understanding.
Best Regards,
CHARLES & KEITH Customer Service Team
It’s been 2 weeks since I ordered an…
It’s been 2 weeks since I ordered an item from Charles & Keith and up until now, I haven’t received it. The app doesn’t give you much details about the order process as well which is a hassle because I cannot keep track on where it is now and how many days do I still have to wait for it to arrive.
15. Dezember 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We sincerely apologize for the delay and understand your frustration. Due to the high volume of orders during this period, deliveries have been taking longer than usual, which may have affected your order. Please rest assured that we are working to get all orders to our customers as quickly as possible.
If you need further assistance, please feel free to contact us at customers@charleskeith.com.
We truly appreciate your patience and understanding and apologize again for the inconvenience caused.
Best Regards,
CHARLES & KEITH Customer Service Team
Made my order on 1/12/25 still have not…
Made my order on 1/12/25 still have not received it, don't know where my order is. Not happy, wouldn't be ordering again.
2. Dezember 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and completely understand your frustration. Your order is still on the way, and we sincerely apologize for the inconvenience caused.
If you’d like, you can reach us at customers@charleskeith.com
with your order details, and our team will be happy to check the status and assist you further.
Thank you for your patience and understanding.
Best Regards,
CHARLES & KEITH Customer Service Team
Order placed on 2 December and still…
Order placed on 2 December and still not received, contacted customer service and was sent a standard reply, not great service, have ordered from here before with no issues
2. Dezember 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and completely understand your frustration, especially as you’ve had positive experiences with us before. Your order is still on the way, and we sincerely apologize for the inconvenience this has caused.
Please rest assured that we’re monitoring it closely. If you need further assistance, feel free to reach us at customers@charleskeith.com, and our team will be happy to help.
Thank you for your patience and understanding.
Best Regards,
CHARLES & KEITH Customer Service Team
The parcel you sent is missing and till…
The parcel you sent is missing and till I never got the parcel. I mailed to the customer service and no reply till now. I am never buying anything from this brand again.
30. November 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re sorry to hear about the inconvenience and completely understand your frustration. Please be assured that our customer service team is actively assisting customers and will follow up directly via email to help resolve any issues.
Best Regards,
CHARLES & KEITH Customer Service Team
Item returned 16 days ago no acknowledgement
I returned a pair of shoes and an evening bag on the 4th December 2025, I have not received an acknowledgement of receipt from Charles Keith, I have not received a refund, I cannot find a telephone number. In the uk to speak to anyone. I have paid out £140.00 and desperately need my refund
4. Dezember 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
Thank you for reaching out. We can confirm that your return was received, and your refund was processed on 16 December 2025. Please allow about a week for the amount to be reflected in your account, as this may depend on your bank’s processing times.
We sincerely apologize for any inconvenience caused. Our hotline is currently unavailable, but you can reach us anytime via email at customers@charleskeith.com, and our team will be happy to assist you further.
Thank you for your patience and understanding.
Best Regards,
CHARLES & KEITH Customer Service Team
Haven't arrived after 2 weeks
Ordered on 29 November but shoes still haven't arrived on 15 December. I had to go and buy something else which means I will have the hassle of trying to return these shoes if they ever arrive.
29. November 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry for the delay and completely understand how frustrating this must have been, especially since you had to purchase an alternative pair. According to our records, your order was delivered on the 15th. We sincerely apologize for any inconvenience caused.
If you need any further assistance or guidance regarding your order or return, please reach out to us at customers@charleskeith.com.
Best Regards,
CHARLES & KEITH Customer Service Team
Antwort von CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Very comfortable shoes
Got a pair of heeled pumps. No “breaking in” required, the shoes had this amazing padding that made it so comfortable. Danced until 4am in them and felt totally fine! And it was only £50, absolute steal. Super happy, A+ would buy again
2. Dezember 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Very disappointing
Very disappointing. Placed order for 2 things (shoes and bag) shoes delivered but no sign of the bag. Parcel was to be delivered within 5-9 working days. Ordered on 28th Nov 2025 till date not delivered.
28. November 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We sincerely apologize for the delay and understand your frustration. Due to the high volume of orders during this period, deliveries have been taking longer than usual, which may have affected your order. Please rest assured that we are working to get all orders to our customers as quickly as possible.
If you need further assistance, please feel free to contact us at customers@charleskeith.com.
We truly appreciate your patience and understanding and apologize again for the inconvenience caused.
Best Regards,
CHARLES & KEITH Customer Service Team
Not received my order yet, GB000455099
Order number: GB000455099
I still haven’t received my order placed on 1st december, I got an email 3/12 saying it’s been dispatched. I cannot track my parcel anymore. Can someone please look into this urgently.
1. Dezember 2025
Antwort von CHARLES & KEITH
Dear Valued Customer,
We sincerely apologize for the delay and understand how frustrating this must be. Our team has been managing a high volume of enquiries during this period. According to our records, your order was delivered on the 17th. If you require any further assistance, please contact us at customers@charleskeith.com.
Best Regards,
CHARLES & KEITH Customer Service Team
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