Absolutely blown away by the customer service. Louise and the repairs team have done an outstanding job with fixing my husband's leather boots. They were relatively new but he got soaked in a downp... Mehr ansehen
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Das sagen Bewerter
I had an outstanding experience with Joseph Cheaney & Sons that genuinely deserves recognition. After the soles came off my old Triumph motorcycle boots, I struggled to find anyone willing... Mehr ansehen
I love my Cheaney shoes. However it is super frustrating that they haven’t emailed me or are able to place an order for my shoe size that has been out of stock for weeks now. Are your customer sys... Mehr ansehen
Excellent service, assistance and advice given by the 2 staff in your Edinburgh store. They did everything that they said they would do and well within the timescales that they indicated. They also ha... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
At Cheaney, we believe that classic styles gain their reputation not by refusing to change, but through their ability to adapt to a world of constant variation - it is this innovation that has kept us at the forefront of English shoemaking for 135 years.
Kontaktinformationen
69 Rushton Road, NN14 2RR, Desborough, Vereinigtes Königreich
- 01536 760 383
- customerservices@cheaney.co.uk
- cheaney.co.uk
4,7
Hervorragend
1391 Bewertungen
Hat 85 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Absolutely a beautiful well handmade…
Absolutely a beautiful well handmade pair of of backless mens mules
The quality is to die for delivery was prompt will be ordering more many thank John Thor.
19. Mai 2025
Prompt and efficient service with…
Prompt and efficient service with timely delivery. Beautiful pair of loafers.
9. Mai 2025
Expat Brit living in the US
As an expat Brit living in the US, I value traditional craftsmanship, made in England, I really feel it is something to hold onto. I had a pair of Cheaney shoes which lasted me 20 years or so, and have now decided that I will only buy Cheaneys. The pleasure of supporting a family owned business, which still operates from the original factory is very much part of my decision. And the hand signed inscription inside my new shoes, tops it all off!
14. Mai 2025
Bewertung ohne vorherige Einladung
Easy to order and great products
2. Mai 2025
Wonderful footwear
Recently bought a pair of Avon R's (dark leaf) after getting advice from the Shoe Healer. What a shoe. Fits perfectly and exactly as advised. Because of this i noticed the Corinthian R in brown waxy commander was on the same last. Decision made, email to the Shoe healer - who don't normally stock this boot), order taken and boots at my door 3 days later. So, excellent service from Cheaney and a mighty fine boot too.
I can thoroughly recommand the Avon R if you are looking for a Brogue and the Corinthian R Chelsea boot
14. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Joseph Cheaney & Sons
Thank you for your leaving us a review—sounds like you had a top-notch experience all around! The Avon R in dark leaf is a stunning choice, and it's always reassuring when expert advice on fit hits the mark. The Corinthian R in brown waxy commander is a serious step up in rugged elegance too. Hats off to the Shoe Healer for going the extra mile with the special order. Sounds like you’ve found two real keepers. We hope you enjoy wearing them both. Cheaney HQ
Comfortable leather shoes
I have bought several pairs of Cheaney shoes in the past and they are still very comfortable.
Even though I am Japanese, I can wear them comfortably without shoe sores.
7. Mai 2025
Antwort von Joseph Cheaney & Sons
Thank you for taking the time to leave us a review. It's great to hear you are a fan and have a growing collection which are comfortable. We hope you enjoy wearing them. Cheaney HQ
Humpf
Well, my experience with Ryan, I think his name is, was excellent when I purchased my shoes from the Edinburgh store. But when I went to purchase the tree I was told by the female wearing purple it was not in stock and that it could be ordered if only I were to give my name. I said that’s ok, I shall come back another time. I returned the following week and was told it was not in stock. I was forced to return another time. I returned, once again, the next week, and was told by the same sales person the tree would only be sold to me if I provided my name by order of head office. I queried this fact, items were only to be solid under a security check. I thank her and left to order the tree online. Otherwise, ordering the tree online was fine but very disappointing that I was forced to do so.
Edit: 28 May 2025. Hello, many thanks for your response, much appreciated. I only thought that these would be in stock. I was clear in my choice and with communication. I will be glad to be back for any reason. Thanks again. Two more stars added.
7. Mai 2025
Antwort von Joseph Cheaney & Sons
Thank you for your feedback, and we're very glad to hear you had a positive experience with Ryan during your shoe purchase.
We're sorry to hear about the frustration you experienced when trying to buy the shoe tree in-store. After speaking to the Edinburgh team, it seems there may have been some miss understanding with the version of shoe tree you were interested in. We can always order something in specifically for a customer, but I think the confusion on the shoe tree type hindered this so please accept our apologies.
Just to clarify, when an item is not currently in stock, we only require a name so we can contact you as soon as the item arrives—it helps us ensure a smoother and more reliable service.
We understand that this process may have caused some inconvenience, and we appreciate you taking the time to share your experience. Your comments have been noted, and we’ll ensure they are shared with the appropriate team.
Thank you again for your support, and we hope to welcome you back to the Edinburgh store soon. Cheaney HQ
Excellent experience as always
This is the 3rd pair of shoes I've purchased from Cheaney. As always, the shoes arrived very quickly. The fit is perfect, they are very comfortable and they look great.
29. April 2025
Antwort von Joseph Cheaney & Sons
Thank you so much for your kind words and continued support!
We're delighted to hear that your third pair of Cheaney shoes arrived quickly and fit perfectly. It's always our aim to deliver both comfort and craftsmanship, so we're thrilled to know you're pleased with your experience once again.
We truly appreciate your loyalty and look forward to helping you find pair number four when the time comes! Cheaney HQ
Antwort von Joseph Cheaney & Sons
Thank you for your lovely feedback—we’re so pleased to hear you find the shoes beautiful, elegant, and comfortable!
We appreciate your note on delivery times and completely understand the wish for a quicker turnaround. We're always looking for ways to improve our service, and your comments will certainly be taken into account as we continue to refine our delivery process.
Thanks again for your support, and we hope you enjoy every step in your new shoes! Cheaney HQ
Excellent service from their Jermyn…
Excellent service from their Jermyn street branch.
30. April 2025
Antwort von Joseph Cheaney & Sons
Thank you for your kind words! We're delighted to hear you received excellent service from our Jermyn Street store. We'll be sure to pass along your feedback to the team—they’ll be thrilled to hear it.
We look forward to welcoming you back soon! Cheaney HQ
Antwort von Joseph Cheaney & Sons
Thanks for taking the time to leave us a review we appreciate it. Cheaney HQ
Brilliant service
23. April 2025
Antwort von Joseph Cheaney & Sons
Brilliant Review too, thank you for taking the time. Cheaney HQ
Great chukka boots for the summer
This afternoon I stopped by the Covent Garden store, initially just to browse. When I saw the quality of all their models, I started considering buying a pair of shoes for my collection. Finally, I decided on a pair of Jackie III R Chukka boots in Fox Suede, which complement my wardrobe. The suede is smooth and an unusual color, but very versatile. I made the purchase with the help of their extraordinary staff, who, knowledgeable about their product, offered me the product that met my needs and provided me with the necessary information to make my decision.
28. April 2025
Antwort von Joseph Cheaney & Sons
Thank you for sharing your experience! We're thrilled to hear that your visit to the Covent Garden store turned into such a positive and rewarding purchase. The Jackie III R Chukka boots in Fox Suede are an excellent choice—distinctive yet versatile, and a standout addition to any collection. It's also wonderful to know our staff provided the attentive and informed service we pride ourselves on. We hope you enjoy wearing your new boots. Cheaney HQ
Antwort von Joseph Cheaney & Sons
Thank you for your kind feedback! We're so glad to hear you're enjoying the slippers—they're designed to be both comfortable and lightweight, so it's great to know they're hitting the mark. We hope you enjoy wearing them. Cheaney HQ
Classy shoes, great service
Recently bought a pair of the Hadley loafers, not my first pair of Cheaney's and doubt it will be my last. Very comfortable fit for my feet, beautifully made and with wonderful service, Cheaney's really are at the top-level of handmade English shoemaking.
10. April 2025
Antwort von Joseph Cheaney & Sons
Thank you for taking the time to leave us a review. It's great to hear you are a Cheaney fan and have a growing collection. The Hadley are a great choice and we're thrilled to hear they are comfortable for you. We hope you enjoy wearing them. Cheaney HQ
Customer service at the Jermyn St store…
Customer service at the Jermyn St store was excellent. Very helpful and friendly but not pushy as can be the case elsewhere.
15. April 2025
Bewertung ohne vorherige Einladung
Antwort von Joseph Cheaney & Sons
Thank you for your feedback. It's great to hear the Jermyn street store team provided excellent service. We will pass this on to the store. Cheaney HQ
Well made using quality material.
8. April 2025
Antwort von Joseph Cheaney & Sons
Thank you for your feedback. Cheaney HQ
The shoes were very well made but sadly…
The shoes were very well made but sadly a bit too long for me although the width was good.
31. März 2025
Antwort von Joseph Cheaney & Sons
Thank you for taking the time to leave us a review. Sorry to hear the shoes were too long for you. We would love you to visit one of our stores so you can try on some differnt styles and sizes. Cheaney HQ
Perfect
My wife, daughter and I visited the Covent Garden store on Wednesday 9th April - I had gone in the day before to try on shoes (Hurricane Boots). I cannot praise the service and the store highly enough. It’s easy to think in this day and age that quality and customer service have vanished, but this was outstanding. I am the proud owner of beautiful boots that I know will last, also I have the confidence that if I need anything for them in the future, the store will look after me. Fabulous. Particular praise for the chap in the apron and his colleague who were both kind, patient and knowledgeable. A positive experience- would completely recommend.
9. April 2025
Bewertung ohne vorherige Einladung
Antwort von Joseph Cheaney & Sons
Thank you so much for your wonderful feedback. We're delighted to hear that your experience at our Covent Garden store was such a positive one—not only for you but for your wife and daughter as well. It’s incredibly rewarding to know that the service, attention, and quality you received exceeded expectations. We're especially pleased that the Hurricane Boots found the right home, and we’re confident they’ll serve you well for years to come. We’ll be sure to pass on your kind words to the team—they’ll be thrilled to hear it. We hope you enjoy wearing your new boots. Cheaney HQ
just good service great shoes
4. Februar 2025
Antwort von Joseph Cheaney & Sons
Thank you for taking the time to leave us a review. cheaney HQ
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