Fabulous commitment to customers. Going above and beyond. Response is almost instant. And the response is so accurate to the request. Have no hesitation or reservation in booking here… expect an... Mehr ansehen
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Das sagen Bewerter
Dear Dean, I would like to express my sincere thanks for your excellent travel agent services. You were professional, efficient and thoughtful, and helped arrange a smooth and pleasant trip.... Mehr ansehen
Unternehmen hat geantwortet
Business Class booking and no access to the Plaza Premium Lounge in Rome. I wonder how it will be in Abu Dabi. Do your homework properly, please! People pay for a service and I even paid more than $... Mehr ansehen
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My experience with fly cheap was mixed , Besides , needs some improvements in call handling service. Especially after hours because this industry run 24 hrs therefore different customers boards fligh... Mehr ansehen
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4,0
Gut
489 Bewertungen
Hat 71 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
Customer service fine
22. April 2026
Bewertung ohne vorherige Einladung
Business Class booking and no access to…
Business Class booking and no access to the Plaza Premium Lounge in Rome. I wonder how it will be in Abu Dabi. Do your homework properly, please! People pay for a service and I even paid more than $ 500 on my return ticket. I believe people should deserve the supervisor title.before acting as such.
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Valeria,
Thank you for your feedback. We are sorry to hear about your experience regarding lounge access in Rome and understand how disappointing this must have been, particularly when traveling on a Business Class ticket.
Lounge access policies can vary depending on the airline, airport agreements, and specific fare conditions. Your comments regarding both the service and overall experience are taken seriously, and we appreciate you bringing this to our attention.
Your feedback highlights areas where we can improve, and it will be shared internally to help ensure clearer guidance and better communication moving forward.
Please feel free to reach out if you would like us to review your itinerary or assist you further,
Best Regards,
Customer Service Department
I'm very happy the service with mr paul…
I'm very happy the service with mr paul thank you
19. April 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Richardo,
Thank you very much for your kind feedback. We are delighted to hear that you are happy with the service provided by Mr. Paul.
Your comments are truly appreciated and will be shared with him. Please do not hesitate to contact us if we can assist you further.
Best Regards,
Customer Service Department
Fabulous commitment to customers
Fabulous commitment to customers.
Going above and beyond.
Response is almost instant. And the response is so accurate to the request.
Have no hesitation or reservation in booking here… expect an old fashioned care and concern. It was like I was a family member to the staff. I’m not! I’m glad it offer the most positive feedback.
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Dr. Kenneth,
Thank you so much for your wonderful feedback.
We’re truly delighted to hear that you felt well looked after and that our team was able to provide prompt and accurate assistance. Your kind words about our commitment and level of care mean a great deal to us, and it’s especially rewarding to know that your experience felt personal and supportive.
Providing attentive, reliable service is something we genuinely strive for, so it’s very encouraging to hear that reflected in your experience.
We sincerely appreciate you taking the time to share your thoughts and look forward to assisting you again in the future.
Best Regards,
Customer Service Department
Extremely disappointing and highly concerning booking experience.
Only a personal reference number was provided, with no ticket numbers issued at the time of payment. After completing the booking, I was told there is a 48-hour confirmation window, yet there is still no clear confirmation, no ticket issuance, and no guaranteed timeframe for completion.
Subsequently, I was informed that only one sector is confirmed, while the remaining sector may take 7 days or more—or may not be confirmed at all—without any clear commitment, transparency, or accountability.
This critical information was not disclosed upfront before payment. Instead, conditions and uncertainties were introduced only after money was taken, which is extremely misleading.
The lack of transparency, unclear confirmation process, and shifting timelines raise serious concerns about the reliability of this booking platform. The entire process feels highly questionable and not what you would expect from a legitimate flight booking service.
I strongly advise others to exercise extreme caution before using this portal and to ensure full ticket confirmation before making any payment.
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Customer,
We strongly disagree with the allegations made in this review and take such claims very seriously.
At this time, we are unable to locate or verify any booking linked to the details provided in this public post. For security, privacy, and verification reasons, booking matters cannot be investigated or resolved through review platforms.
If you have experienced any issue with a booking, we request that you contact our concerned support team directly using the official communication channels provided at the time of booking, along with your booking reference and registered contact details. Our team will review the case with the airline and provide appropriate assistance.
Best Regards,
Customer Support Department
Paul was always very prompt in his replies
Paul was always very prompt in his replies and was very accommodating in helping me find better flight options to reduce transit times
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Tracy,
Thank you for taking the time to share your feedback with us.
We are delighted to hear about your positive experience and truly appreciate your kind words regarding Paul. It is encouraging to know that his prompt responses and proactive approach in assisting you with improved flight options helped enhance your travel experience and reduce transit times.
Your feedback will be shared with Paul and the wider team, as it serves as a great motivation to continue delivering a high standard of service to our customers.
Thank you once again for your support. We look forward to assisting you with your future travel needs.
Best Regards,
Customer Service Department
Dean's professional services
Dear Dean,
I would like to express my sincere thanks for your excellent travel agent services. You were professional, efficient and thoughtful, and helped arrange a smooth and pleasant trip.
I am very satisfied and will highly recommend you to others.
Best regards,
Yun
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Yun,
Thank you very much for your thoughtful message and kind words.
We are truly pleased to hear that you had a smooth and pleasant travel experience, and that Dean’s professionalism, efficiency, and attentive service met your expectations. Your satisfaction is extremely important to us, and it is always rewarding to know that our efforts have made a positive impact on your journey.
We greatly appreciate your recommendation and your trust in our services. Your feedback will be shared with Dean and the team as encouragement to continue delivering exceptional service.
We look forward to assisting you again with your future travel plans.
Best Regards,
Customer Service Department
Great customer service
Extremely efficient customer service and purchase experience. Everything is clearly communicated and done in a timely manner. Very rare to experience these days. I appreciated it very much.
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Irena,
Thank you for your kind feedback.
We are delighted to hear that you found our customer service and purchase process efficient, clear, and timely. Providing a seamless and transparent experience is very important to us, so it is especially rewarding to know that your expectations were met.
Your appreciation means a great deal to our team, and your comments will serve as encouragement for us to continue maintaining these standards.
Thank you once again for your support. We look forward to assisting you with your future travel needs.
Best Regards,
Customer Support Department
Delayed ticketing
It sounds like you’ve run into a "phantom booking" or delayed ticketing issue, which is a common (and frustrating) tactic used by some budget Third-Party Online Travel Agencies (OTAs).
The "Reference Number" is Internal: The first code you received is likely just their own internal database ID, not the airline’s PNR (Passenger Name Record). Until they actually pay the airline for your seat, the airline has no record of you.
Manual Fulfillment: As you suspected, many low-cost sites wait for a "ticketing window" where they try to snag the seat at a lower consolidator rate manually. If the price jumps before they hit "buy," they often cancel your order and refund you.
No luggage included mostly and not very clear while booking (beware of this bait. Its not very clearly mentioned unless you dig for it)
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Customer,
We strongly disagree with the allegations made in this review and take such claims very seriously.
At this time, we are unable to locate or verify any booking linked to the details provided in this public post. For security, privacy, and verification reasons, booking matters cannot be investigated or resolved through review platforms.
If you have experienced any issue with a booking, we request that you contact our concerned support team directly using the official communication channels provided at the time of booking, along with your booking reference and registered contact details. Our team will review the case with the airline and provide appropriate assistance.
Best Regards,
Customer Support Department
I made a mistake
I made a mistake on line and Samar was there to help me out with the problem great customer service
11. April 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Martin,
Thank you for sharing your feedback.
We are pleased to hear that Samar was able to assist you promptly and resolve the issue efficiently. Providing reliable support and ensuring a smooth customer experience is always our priority.
Your kind words will be shared with Samar and the team as recognition of their efforts.
We appreciate your support and look forward to assisting you again in the future.
Best Regards,
Customer Service Department
A Truly Supportive and Knowledgeable Travel Advisor
Christopher was easy to talk to through the whole process, he gave great alternative suggestions to destinations so I could work within my budget. I highly recommend Christopher as your travel advisor.
11. April 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Donna,
Thank you for sharing your valuable feedback.
We are delighted to hear that Christopher provided you with a smooth and supportive experience throughout the process, and that his alternative suggestions helped you find options within your budget.
Your recommendation is greatly appreciated and will be shared with Christopher and the team as recognition of their excellent service.
We look forward to assisting you again with your future travel plans.
Best Regards,
Customer Service Department
Good service
Mr. Anuj is really good guy , he helped me lot with my ticket. He gave me sufficient time and was really cooperative.
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Manish,
Thank you for your kind feedback.
We are pleased to hear about your positive experience with Mr. Anuj. It is encouraging to know that he was cooperative, patient, and provided you with the necessary time and assistance throughout your booking process.
Your appreciation will be shared with him as recognition of his efforts and dedication to delivering quality service.
We look forward to assisting you again in the future.
Best Regards,
Customer Service Department
Service was excellent with all areas of…
Service was excellent with all areas of the service , including all questions and queries I had , Spencer has excellent service and speaks very well and is easy to understand . Thankyou Spencer
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Bruce,
Thank you for your valuable feedback.
We are delighted to hear that you had an excellent experience with our service and that all your questions and queries were handled to your satisfaction. It is especially pleasing to know that Spencer provided clear communication and was easy to understand throughout the process.
Your kind words will be shared with Spencer as recognition of his dedication and professionalism.
We truly appreciate your feedback and look forward to assisting you again in the future.
Best Regards,
Customer Service Department
Dear Chris
Dear Chris
Thank you so much for your service and wonderful words. I have big respect for your work. And thank you for today, May or god bless you.
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Eric,
Thank you for your kind and thoughtful message.
We truly appreciate your words of appreciation and are pleased to know that you had a positive experience with Chris. Your recognition of his service and dedication means a great deal to us.
Your message will be shared with Chris as encouragement to continue delivering a high standard of service.
We sincerely value your support and look forward to assisting you again in the future.
Best Regards,
Customer Service Department
I had a wonderful experience working with Dean
I had a wonderful experience working with Dean. He handled everything professionally and efficiently, making the entire process smooth and stress-free. From the very beginning, he was attentive and focused on helping me with my request. He assisted me in purchasing tickets and clearly explained each step, which made me feel confident and comfortable.
There was a complication regarding the price, which initially caused some concern. However, Dean quickly took control of the situation and worked through the issue until it was fully resolved. His problem-solving skills and determination were truly impressive.
What stood out the most was his excellent communication. He made calls when needed and always answered mine without delay, never keeping me waiting. His responsiveness and willingness to help made a big difference.
I truly appreciate his dedication and professionalism. It is rare to find someone so responsible and committed to providing great service. I would highly recommend Dean to anyone looking for reliable assistance.
I would be happy to work with him again in the future. The company is fortunate to have such a hardworking and dependable employee
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Customer,
Thank you for taking the time to share your detailed feedback.
We are delighted to hear about your positive experience with Dean. It is encouraging to know that he was able to assist you in a professional and efficient manner, ensuring a smooth and stress-free process throughout your booking. Your acknowledgement of his clear communication, attentiveness, and ability to guide you confidently through each step is truly appreciated.
We also value your recognition of how he managed the pricing concern. Your comments regarding his problem-solving skills, responsiveness, and commitment to resolving the matter reflect the high standards of service we strive to maintain.
Your kind words will certainly be shared with Dean and the wider team as encouragement to continue delivering a high level of customer service.
We sincerely appreciate your recommendation and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Bunch of scammers
Bunch of scammers who advertise cheap tickets and raise the prices after saying the flight's booked out. Do not get scammed by this mob.
4. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Customer,
We strongly disagree with the allegations made in this review and take such claims very seriously.
At this time, we are unable to locate or verify any booking linked to the details provided in this public post. For security, privacy, and verification reasons, booking matters cannot be investigated or resolved through review platforms.
If you have experienced any issue with a booking, we request that you contact our concerned support team directly using the official communication channels provided at the time of booking, along with your booking reference and registered contact details. Our team will review the case with the airline and provide appropriate assistance.
Best Regards,
Customer Support Department
Good customer service and customer…
Good customer service and customer support.
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Ramesh,
Thank you for your kind feedback.
We are pleased to know that you had a positive experience with our customer service and support team. Your acknowledgement is greatly appreciated and serves as motivation for us to continue delivering a high standard of service.
We look forward to assisting you again in the future.
Best Regards,
Customer Support Department
DO NOT BOOK WITH THIS COMPANY
DO NOT BOOK WITH THIS COMPANY. They are running a textbook "bait and switch" scam. Their entire playbook relies on luring you in with a cheap fare, taking your payment, and then holding your ticket hostage to extort more money from you.
When I booked my flight, nowhere did it state that the ticket was a "promotional fare" that didn't include luggage. After they took my money, my e-ticket was delayed for over 24 hours. When they finally called me, they completely dismissed me, telling me to "read the policy on the website," and tried to pressure me into buying a much more expensive ticket just to get luggage.
When I refused the upsell and said I didn't need luggage, the extortion escalated as they claimed my ticket "could not be confirmed" or was "waitlisted" because it was a promotional fare. They deliberately kept my ticket "in the queue" to keep me guessing, preying on the stress of travel to try and milk me for more money.
This behavior is a massive red flag for incredibly poor service and borderline scam-like practices. Do yourself a favor and book elsewhere. I have already raised a transaction dispute with my bank for fraud.
Ultimately, because I refused to give in to their upselling tactics, they refunded my money. If you find yourself in this situation and want a full refund, simply refuse all of their upsells. They will eventually give up, call you back, and process the refund.
When processing my refund, they claimed my transaction "failed the 3D Secure Gateway" and wasn't accepted, which is a lie because the money was clearly debited from my account. Interestingly, the representative who called me never mentioned anything about a payment issue; they only told me they couldn't secure the ticket because of the "promotional fare." They are clearly just making up excuses to cover their tracks
3. April 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Perumal,
Thank you for sharing your feedback.
We take allegations of this nature very seriously and would like to address your concerns with complete transparency.
At the outset, we categorically deny engaging in any “bait and switch” practices or misleading conduct. All fares displayed on our platform are sourced from third-party suppliers and airline systems, and certain promotional or discounted fares are subject to limited availability, specific fare rules, and confirmation from the airline at the time of ticket issuance.
As per our booking process, reservations are not considered confirmed until tickets are issued. In some cases, particularly with highly discounted or promotional fares, there may be a delay or inability to confirm the seat due to inventory changes beyond our control. This may also result in alternative options or revised fares being offered, which are always subject to customer approval.
With regard to baggage inclusion, fare conditions—including baggage allowance—are governed by the airline and are typically outlined during the booking process and in the fare rules. We regret if this was not clearly understood and acknowledge that clearer communication could have improved your experience.
Concerning the payment, while the transaction may appear debited initially, it can still fail or remain unconfirmed at the payment gateway level due to authentication or authorization checks such as 3D Secure. In such cases, funds are either not captured or are automatically reversed. We apologies for any confusion caused by this explanation.
We also note that, as you confirmed, a full refund was processed. This reflects our intent to resolve the matter appropriately when a booking cannot be fulfilled.
We sincerely regret the dissatisfaction caused and appreciate your feedback, which will be used to improve our service and communication standards.
Best Regards,
Customer Support Department
Antwort von Cheapflyshop
Dear David,
Thank you for your kind words!
We’re delighted to hear that Anna made such a great impression. Your feedback will surely be shared with her—it will mean a lot.
Best Regards,
Customer Support Department
Good service and nice staff
Good service and nice staff
6. April 2026
Bewertung ohne vorherige Einladung
Antwort von Cheapflyshop
Dear Bhawani,
Thank you for your kind feedback.
We are pleased to learn that you had a positive experience with our service and found our staff to be courteous and helpful. Your comments are greatly appreciated and will be shared with the team.
We look forward to assisting you again in the future.
Best Regards,
Customer Support Department
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