Chilternrailways Bewertungen 

Standing on the platform at Banbury waiting for the 10:40 and I heard that there was JUST 4 carriages. The train was jammed and I along several other passengers had to stand all the way to Marylebone. Talking to a lady standing beside me she said that the last 10 journeys had all been the same. It was a dreadful journey, hot, uncomfortable and the more people that used the toilet the more it stank each time the toilet door was opened. We could not escape the smell as there was no where else to stand. Chiltern Railways management should be ashamed of themselves.

Once again a "technical issue" this time the information displays have gone belly up. Chiltern are consistently overcrowded and regularly late or cancelled. But don't expect an explanation or even notification. Short trains at rush hour and long trains during the day. Ask a question of the many staff standing around and expect a facetious response. I've just paid over 5 grand for a season ticket (no other option unfortunately) for a sub-par, unreliable service provided by, frankly, uninterested people. And yet they are striking for pay. Hmmm. Summary... Lucky for Chiltern, there is no competition.

I lost my key yesterday on the train, and luckily I spoke to Billia. In gerrards cross. Station. He’s on security and his fantastic called up Chilton railways in Marylebone and found my key within five minutes. He was so efficient, polite and always has a smile on his face. I’ll give him 10 out of 10 for helping me. Richard

Train absolutely stank
Filthy dirty
Chewing gum on seats
Food
Boxes and packets all over tables, seats and floor

As a result of previous complaint about not being able to correct my EMAIL ADDRESS on my CR Account, within a very short time I had a rather patronizing response with a 'Press Here' link.
Pity, it was to change my PASSWORD!
Presumably, from the same team who are now running what used to be the best passenger railway operation on the Network. But, least THEY are reading our comments.

The service from Banbury is terrible. The last four trains I’ve taken have been standing room only, all squished like sardines, for the entire hour-long trip to London. The trains are not clean, the Wifi never works. The timetable is completely unreliable due to either technical failures or industrial action. Now the station toilets are out of order too. I just submitted a claim because my train yesterday was 21 minutes late (as well as having no seats) and it’s been automatically rejected because “no record of a delay was found”. Well I can tell you, there was a 21 minute delay and I know very well, because I was late to a meeting and watching the clock the whole way!!

Every weekend i have to pay a cab (18 pounds) because at 7 am there is no one train able ? Unbelievable, is literally a shitttt service

Enough of the excessive strikes! Embrace technology, replace staff with robots/computers. Trains originate from the UK but electric trains have been running in the rest of Europe for half a century while the UK still runs more expensive and polluting diesel? Who's running this country?

One of the worst companies around
Trains are always late the staff are rude and aggressive and have no understanding especially in Banbury
Always striking and so many rail replacements buses
Tickets are so expensive for and awful experience if I can just drive don’t bother with the train very bad company

This should be no stars as I went to Bournemouth yesterday but due to a family emergency I had to leave early at Bournemouth train station I told them the situation and they said I could get on the train back they didn't give me any papers as they said I didn't need it but got to reading and the ticket man kicked me and my sister and 2 kids of the train saying my tickets ain't valid I was so stressed out I needed to get back to the emergency this is wrong big time they was going to charge me even more for another ticket

All the trains are late ALL THE TIME and the tickets are too expensive the staff are very agressive and they try to get u to get off the train. 🌚

Train extremely hot and stuffy & no one to ask or report to

The app is rubbish. Trying to buy a ticket. Wouldn’t register my payment card. Worked fine on Trainline. And they are closing booking offices!

The new Chiltern timetable is better,but why have the carriages been reduced,which means. Passengers being packed in like sardines and having to stand up most of the way.Hope Adrian Shooter isn't looking down.

As regular commuter from Haddenham & Thame Parkway over the last 20 years, I can honestly say that the service on this line has deteriorated to such an extent that I’m genuinely considering moving house to be able to commute from somewhere better.

The reliability and punctuality has historically been brilliant but in the 2 years since the end of lockdown, it has been a total disaster. All trains are shorter than they used to be. It is almost impossible to get a seat on any of the principal commuter services. On many occasions, the overcrowding is simply dangerous and it’s difficult to believe they are actually allowed to do this. The service has been particularly hit by industrial action in the last 6 months. The upper deck of the car park has been closed off for several years awaiting demolition because it’s unsafe - yet everyone is still expected to park underneath this apparently unsafe structure. Trains are dirty and seating etc hasn’t been upgraded in at least 10 years.

If you are looking to move to the area and the commuter line is a big part of your thinking, think again.

I wish I could give Chiltern Railways a zero.

I use this train line (unfortunately) for everything; commuting, social, health appointments etc. I’m heavily pregnant and simply have not been able to get on any trains because they’re always reduced to 2 carriages and always hideously full. I am not in a position where I can squeeze into a heaving train and stand with my face pressed against the door! I would honestly faint. I’ve missed birthday parties, evenings at the theatre, Hospital appointments - all because when the train arrives there’s no way I can get on it. I often wait for 2 or 3 trains and in the end just admit defeat and go home. I used to go into the office 3-4 days per week, and now at best it’s 1 and I have to try and go at an unusual time of day to miss the chaos.

I’ve emailed an insane amount of times about this issue and it falls on deaf ears every time. Chiltern Railways should without a doubt be nationalised. It simply cannot be managed any worse!

The worst railway company in the UK bar none it's not 2023 it's 1973 all over again! The trains are ancient, stinking, dirty mess, grubby seats and carpets, toilets a disgrace, regularly the HVAC has packed up so you get boiled alive or frozen solid but never comfortable. Even had one with no lighting on an evening train home, sitting for an hour in total darkness. There is never enough rolling stock, shortened down 2 or 3 car trains that used to be 4 or 6 car ones, dangerous levels of overcrowding is frequently an issue. The line is bumpy (granted that is network rail), particularly bad south bound past Bicester, the price is absolutely extortionate (£100 for a travcard from Banbury!), the staff unbelievably surly and rude. Sooner the government step in and take on the franchise from the abysmal pathetic excuse for a company arriva trains the better. If I could give 0 stars I would! Truly truly terrible.

This review will no doubt fall on deaf ears over at Chiltern Railways HQ but the service from Oxford Parkway to Marylebone is bloody awful. Yes, the line is busier while the bridge at Didcot Parkway is being repaired and everyone from the Oxford via Reading to Paddington service uses the Marylebone line. But why oh why does Chiltern Railways like to 'play' with us passengers by constantly putting on two or four carriages for busy journeys? Am on the 2307 train from London Marylebone and people are sitting on the floor because some geniuses put on two carriages for the last train of the evening. We've missed events because of this maddening two carriages policy and ensuing safety issues on the journey. One journey was delayed by 50mins, less than the 60mins+ delay required for a full refund. We were offered a £5 refund, after paying £40+ for tickets. Nothing of course for £90 in tickets to a play we were travelling to see that we were not allowed in for because our train was delayed by 50mins so we arrived at the door too late. Every journey now involves people sitting on the floor, standing or feeling faint due to overcrowding. There's got to be a better way. Please for the love of God can you stop putting on just two carriages during busy times. And stop saying 'thank you for travelling with Chiltern Railways...'. We don't have a bloody choice do we? I would suggest nationalising the service but am unsure if the government can be trusted to do any better...

We purchased tickets for a train at a specific time so that we can catch an onward journey from St Pancras. Or so we thought! The booking confirmation specifies the time of travel that we chose, but when the tickets were delivered, it turned out they have no time stamp which means we may not be able to travel at the time we need. This is basically an off-peak ticket which means you can travel at any time off-peak. Basically, we were sold one thing (as per the booking confirmation) and then delivered an entirely different thing which is not suitable. We were mis-sold.

This is RUBBISH. DO I need to allow for a day to get to my destination for 1 h journey? Are we back in the dark ages of (rail) travel? It seems we are!

The conclusion? If you need to be somewhere at a given time, then do yourself a favour and do NOT choose Chiltern Railways.

New timetable is a shambles. Late trains and no seats.
We, the travelling public, deserve better given the extortionate fares we pay