Chrome World JP 

Product is good And service also nice

i am very disappointed about the shipping of my order. i don't received any tracking no. until it already took 25days ago. i would like to refund it and send out the email, is there any help can tell me what should i do to get my money back or the order can ship out?

Btw, i have seen some comments that claimed this shop is faked , isn't it?Should we check via chrome heart Japan official?

This store claim that their products come direct from official USA Chrome Hearts store. After I made an order I check through Facebook chrome heart groups many have proof that they sells fake products. I contact their customer service immediately ask for refund but the customer service told me that need to wait for their office to give feedback on the order status. I waited patiently until next day when i contacted them again they say that office still haven't response on that. They claimed that they have several stores in Japan but when you search their address on google maps it just show some random houses with no sign board and their office is just empty warehouse. Once I told them i will ask my friend in Japan to check out the Chrome World office for me, i instantly get reply and received email of my order being cancelled and issued me a refund. So, it's very suspicious and the authenticity of their products. Please search up on facebook chrome heart group for authentically check before buying with them.

RE: It's so ridiculous to read your reply! Why do I spend $700+ to buy items from your website and change them for no reason by shipping back on my own pocket?????? Now you even accuse me to change the items!!! I have the full email communications and photos as my evidences and sent them to Trustpilot already. Hope everyone can avoid the terrible experience!!!!

The only star gives to Nomura Yori, who always responded very promptly. However it's definitely a disastrous experience. After 4 weeks waiting, I finally received two items: 1. there are not the United States Chrome Hearts direct import commercial invoice or any other local store receipts with the order as they promised on their website in both items; 2. the earring is showing that “the engravings and letterings look poorly defined or smudged”, which is exactly what their website says to identify the fake one. There are also a lot of scratches on the ring; 3. They admitted the situation and asked me to return them and exchange for me, and told me "Across our website and our prior communications with you, we never informed you that we are authorized retailers of Chrome Hearts". However when I ask for refund they refused to pay for my return shipping fee, which means the whole 4 weeks waiting only cost me $60 shipping fee and tons of email communications but nothing!!! If you still want to purchase here, either tell yourself, don't care if it's authorized/brand new/real; or be prepared to pay return shipping fee with nothing.

I would like to say thank you for the friendly service.

However, apart from kindness, it is unknown whether the product is a used product or a fake product.

Because first of all, the delivery took 2 weeks. I understand. it's covid-19

Second, the engraving of the letter V part is peeled off. I have a problem with burnish silver.

Third, the size is wrong. I know the US10 size is appropriate because I have worn all the sizes in the official Korean store. However, the us10 size of the ring I wanted was not available in korea, so I ordered it here. I ordered the US10 size, but it came in an absurdly large size.

Fourth, the original invoice was stated on the website as mandatory, but I did not receive it. So the size was different and the authenticity was questionable. I also requested an invoice for repairs in Korea.
However, the commercial invoice received by mail was arbitrarily edited and the order details were hidden in black. I can't check the order history at all.

Usually invoices are written on real paper, but I didn't even get the real paper, I got the edited document.

I felt infinitely grateful for the kindness and was moved by the responsibility of the staff. However, the low quality of the product and after-sales service disappointed me.

If I could leave a zero star review I would. I’ve been waiting on my package for about a month now and have never received it. The delivery process was long and tiring, and I waited long amounts of time before hearing back from help. An absolute scam of a company- I recommend to not make the mistake that I make which was think they are legit.

My shipment arrived roughly two weeks after the initial purchase, which is understandable given the current pandemic situation in Japan.
Customer support was outstanding, giving regular updates regarding the delivery status.
Chrome World made every effort to make the experience as painless as possible.

CWjp customer service is more than satisfactory, communication is exceptional, however the courier service has its faults, For my next order, please proceed with caution. Love Love Love CWjp! A small hiccup, won't deter me from ordering again! they always have what I'm looking for. 💙

Great service. Regular updates were given on the delivery status.

Very kindly and helpful staff, sent me email to let me know what's going on of my products. I felt relieved. The products are good as my thinking.

took long due to covid but customer service was A1. 11/10 service the whole time.

First they have delayed my purchase to ship over. When they shipped me, they left out one chain which I ordered and only sent me the pendants. It’s already one month and I haven’t receive my chain. I emailed them about this issue they took me 3-4 days to reply after I complained the second times. Super disappointed. Very bad.

I understand COVID can affect the order, yet...if there’s constant update with faster shipping and what not but no follow up. It’s frustrating to keep waiting and not receive anything. Not satisfied at all. Still haven’t received my order by the way.

Great after sales service and item received on time.

Their customer service and care are the best I have ever had so far. They updated me about the shipment was delayed by covid. I recommend you this store if you want to purchase.

I purchased a stud on march.22. it has been 14 days, and I still have not received it. they haven't even sent out the shipping number. very disappointed.

Polite and responsible

Quick response, customer services are good at finding discounts for buyers. 100% would recommend