My order arrived today in incredibly poor condition. The finish is scuffed in places, the monogram is off centre, there are dents and scrapes on the tankard, and the wooden part isn’t level with the m... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Ordering was easy, (except from choosing which one!) 😆 Delivery was well communicated throughout. I messaged the day after ordering to ask if they could accommodate the personalised coin being... Mehr ansehen
I have now got 4 Chugg’s and they are the Best things ever to Drink out of, just try one you will not regret it 👌 The Craftsmanship is Incredible and there Customer Service is a step above anyone el... Mehr ansehen
Well, initially my experience wasn't great. Ordered the V3, arrived in an opened package (EVRI). V3 was damaged, the interior wouldn't come out at all for the dishwasher, badly misaligned. However I c... Mehr ansehen
Unternehmen hat geantwortet
Kontaktinformationen
Unit 20-23 Withey Court, Western Industrial Estate, CF83 1BF, Caerphilly, Vereinigtes Königreich
- 03452221501
- info@chuug.com
- chuug.com
4,5
Hervorragend
1073 Bewertungen
Hat 50 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Amazing product, delivery, and service
Amazing delivery, product and service! I bought three personalised Chuugs V3 tanks and they did not disappoint. This is an awesome item to gift someone.
3. November 2025
Bewertung ohne vorherige Einladung
Beautiful
From first ordering to delivery I was updated along the way about the product development.
When it arrived it was securely packaged to prevent damage.
And once again a big WOW, I've had 3 now all with different specifications.
The Chuggs are so beautiful, well crafted and a superb gift for anyone.
28. Jänner 2026
Bewertung ohne vorherige Einladung
Absolutely amazing product and service
Absolutely amazing product and service. The tank mugs are as described and are so amazing I ordered another for my buddy at work and will soon be ordering one for my brother. My initial order was for me and a gift for my cousin who plays for a band. But they turned out so amazing I can't stop buying them as gifts for everyone one now😂
1. Februar 2026
Bewertung ohne vorherige Einladung
Awesome mugs
Awesome mugs! Will be purchasing more.
1. Februar 2026
Bewertung ohne vorherige Einladung
Ordering was simple
Ordering was simple. I ordered 2 mugs, midnight/charcoal and dawn/natural, both personalized. Received in only 3 weeks. Looking forward to using them.
30. Jänner 2026
Bewertung ohne vorherige Einladung
What a Beauty
Good communication, timely delivery. Excellent item of great quality. Love the YouTube feature on looking after the beauty.
10. Jänner 2026
Bewertung ohne vorherige Einladung
Garbage
Garbage
One fell apart after 4 days
The other is not made properly and doesn’t line up with the mug
%100 disappointing for such a expensive product
3. Jänner 2026
Bewertung ohne vorherige Einladung
It's been almost a month, received nothing.
Asking me how I like "my new tankard" even though I ordered it on January 7th and it's now the 30th and I still haven't received anything... I am almost at the point where I think I am being scammed. Either way buying from chuug has been my biggest regret of 2026 so far. You guys got my money so I'm sure you don't really care, but I do think it's cute you're pretending to with the "please review us". I'm also sure my negative review will be buried if not scrapped completely by whatever marketing team or robot you have...
30. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von CHUUG
Hi Gavin,
Thanks for sharing your feedback with us.
Oh no! We’re truly sorry to hear that our marketing email was sent before your order arrived and that this caused you to lose trust in us, especially since it has been almost a month since you placed your order and you still haven’t received it. We’re very sorry for this experience.
Thank you also for bringing this to our attention; it really helps us improve. Please know it was never our intention for you to feel this way. We're very agaon. Once an order leaves our workshop, any unexpected delays, especially those caused by weather conditions - are unfortunately beyond our control. That said, we sincerely apologise if this made you feel like you were scammed. Please rest assured, this has never crossed our minds, as trust and transparency with our valued customers are incredibly important to us.
No worries at all, we’d be more than happy to check on your order and follow up. At the moment, we’re unable to locate order details under the name “Gavin Rgl.” If you have a moment, could you please get in touch with us at info@chuug.com so we can investigate this further for you?
We look forward hearing from you soon.
Kind regards,
Grace
i forgot to add the 10% as a new…
i forgot to add the 10% as a new customer. customer services kindly took it off my last klarna payment. well done CHUGG most site wont do it - i will be telling my friends what a good idea these are as very different
28. Jänner 2026
Bewertung ohne vorherige Einladung
The quality and craftsmanship of this…
The quality and craftsmanship of this fine drinking vessel is outstanding. Highly recommend
30. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von CHUUG
Hi Keith,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Its a cool mug i like it
Its a cool mug i like it. Everything seems sturdy so far and has good quality. I like that you can remove the metal cup for cleaning.
30. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von CHUUG
Hi Chris,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
This is a Great Tankard!
This is a Great Tankard!
Get one for you and one for those who come after.
27. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von CHUUG
Hi Philip,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Love My Mugs!!
Love the size, durability & sturdiness!!
29. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von CHUUG
Hi Eric,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Dusk/charcoal Chuug V3
Dusk/charcoal Chuug V3 - excellent 👍
29. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von CHUUG
Hi Iain,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Love my new mug
Love my new mug. I also gave one to my drinking buddy and he loves his as well!
23. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von CHUUG
Hi Rod,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you and your buddy love the quality of your Chuugs. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Love to Chuug
Bought a new version 3 Chuug mug. It is beautifully made, handcrafted vessel, the fact that there are some minor defects reflects this isn’t mass produced and is high-quality with a lot of thought and effort into producing it. There was a minor issue that they sorted out quickly, perfect customer care. In fact went above and beyond which was surprising and refreshing.
Love the Chuug , use is all the time already. if you want something a little different than the mainstream then the Ghuug is a perfect addition for any household or man cave. Plus you’re supporting British business and innovation. Great company,
26. Jänner 2026
Bewertung ohne vorherige Einladung
This "Chuug" is attractive
This "Chuug" is attractive, substantial, attention-getting and lives up to the Viking in every way! No regrets whatsoever!
28. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von CHUUG
Hi Bob,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
It’s the perfect way to drink beer
It’s the perfect way to drink beer. It stays cold without my hands feeling it and it has a great aesthetic.
28. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von CHUUG
Hi JoJo,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
It’s a quaffing mug
After a disappointing start with the mug I received good communication from the company(e mail them as they’re too busy to answer phones)
They offered to replace the mug or refund, I considered and took the replacement with a free upgrade, they were prompt and courteous which is refreshing for customer services, I wish them the very best for the future
9. Jänner 2026
Bewertung ohne vorherige Einladung
Received my two tankards today
Received my two tankards today, very pleased, excellent quality and great service 😁👍
27. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von CHUUG
Hi Rob,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so glad to hear that you’re happy with both the quality of your Chuug and the service you received. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
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