Shocking UK customer SUPPORT.. Theyvssy 24hr help what they mean is leave a message in wazap and it will take more than 24hrs to get back. The lack of knowledge is embarrassing. They can’t help and... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
My experience with Cita was too good. Their team members, Shayan, Davis and Vijay were super cooperative and professional. So happy to see brands like Cita providing the best of the best through a rea... Mehr ansehen
I moved into a new property and had no idea how to work the existing charger. The support team were exceptionally helpful and got me up and running within just a few minutes. I found them to be so res... Mehr ansehen
I am so glad i recently chose to buy from Ctia EV and the reputed British company. CITA EV, has left me incredibly impressed. The charger features a superb design that expertly combines form an... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
CITA EV is innovating towards powering a green future. We bring to you an electric vehicle charging experience that is simple, safe and smart. Our innovative design has made our product into a compact unit that is easily installable at homes and businesses alike. A team of experts have put their best tech minds together at CITA EV to make the communication between you and your charger as easy as possible. We have developed an application for the same that ensures maximum charging capability with minimal effort.
Kontaktinformationen
52 Deerdykes View, Westfield Park, Cumbernauld, G68 9HN, Glasgow, Vereinigtes Königreich
- info@citaevcharger.co.uk
- citaevcharger.co.uk
4,4
Hervorragend
86 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 80 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Absolutely HORRIBLE support and…
Absolutely HORRIBLE support and communication!
It is shocking how bad customer care and support is when problems occur and you are left without an operational charger still under warranty. The lack of communication, follow up and care is embarrassing and had I known the level of care and support you would get after having the charger installed, I would definitely NEVER have used CITA as my choice of home charger.
6. Juli 2026
Bewertung ohne vorherige Einladung
Good customer support
I received the product and was struggling to configure and monitoring, great support received from the customer service team through WhatsApp
4. Juli 2026
Bewertung ohne vorherige Einladung
Shocking UK customer SUPPORT.
Shocking UK customer SUPPORT.. Theyvssy 24hr help what they mean is leave a message in wazap and it will take more than 24hrs to get back. The lack of knowledge is embarrassing. They can’t help and it’s well will get back and never do. They are missing basic tech support knowledge. Really bad example of how to offer sell a product and don’t have the back up to support it.
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von CITA Smart EV Charger
Dear Annon,
Thank you for sharing your feedback. We are genuinely sorry to hear that you have had a frustrating experience, as we pride ourselves on delivering excellent and timely technical support for our CITA Smart EV Chargers.
We take comments like yours very seriously; however, we have searched our records and WhatsApp support history and cannot find any unresolved queries or messages matching your name or details.
We would love the opportunity to look into this and help you resolve any technical issues you are facing immediately. Please could you reach out to our dedicated team directly at supportuk@citaevcharger.co.uk or WhatsApp / call us at +44 800 368 6362 with your order details? We are here to help and want to ensure your charger is working perfectly.
Kind regards, CITA SUPPORT TEAM ,UK
I using charger for my tiggo 9 in…
I using charger for my tiggo 9 in Pakistan and i really appreciate it. They are offering a good customer support service.
They really guide every option and possibilities
19. Juni 2026
Bewertung ohne vorherige Einladung
Cita Smart 7 installed at Karachi Pakistan
My experience with Cita was too good. Their team members, Shayan, Davis and Vijay were super cooperative and professional. So happy to see brands like Cita providing the best of the best through a really great team scattered all across the globe 💯
17. Juni 2026
Bewertung ohne vorherige Einladung
Mr Vijay
Cita service team is very corporative specially Mr. Vijay, because he is available at any time a day or evening for us to fix charger issues.
15. Juni 2026
Bewertung ohne vorherige Einladung
Greatest experience thank you so much
Greatest experience thank you so much
11. Juni 2026
Bewertung ohne vorherige Einladung
Thank you so much for their…
Thank you so much for their co-operation..their behavior & very weldon
22. Mai 2026
Bewertung ohne vorherige Einladung
Vijay
Vijay, he is the best he explained very will in 5min he solved my problem a good employee like him will help developing this company
7. Mai 2026
Bewertung ohne vorherige Einladung
Great product and after sale service
Great product and after sale service
29. April 2026
Bewertung ohne vorherige Einladung
I moved into a new property and had no…
I moved into a new property and had no idea how to work the existing charger. The support team were exceptionally helpful and got me up and running within just a few minutes. I found them to be so responsive and friendly and even checked back with me to make sure everything was working well. Excellent customer service
23. April 2026
Bewertung ohne vorherige Einladung
Vijay was so helpful all throughout the…
Vijay was so helpful all throughout the process. Very patient and professional. Great experience and customer service. Ask that you speak to him!
25. April 2026
Bewertung ohne vorherige Einladung
Super professional and supportive team.
Super professional
21. April 2026
Bewertung ohne vorherige Einladung
Fantastic support and service…
Fantastic support and service throughout the process
14. April 2026
Bewertung ohne vorherige Einladung
The initial PoC made all the difference
The interactions with my initial PoC (Shayan) were flawless, prompt, and knowledgeable. Some initial hiccups wit the installation team though they did a good job in the end. Charger has been well installed and cable is hidden under the interlock tiles. As with every service there is something to improve, the internal communication l, if streamlined, would greatly improve the customer experience. The manual of the charger should be updated to reflect the correct app (CITA EV vs CITA connect). Overall a recommendable and certified installer for EV chargers in the UAE
26. September 2025
Bewertung ohne vorherige Einladung
Antwort von CITA Smart EV Charger
Hi Michael, thank you for sharing your detailed feedback and for recommending us.
We’re glad to hear your installation was completed to your satisfaction and that the charger setup met your expectations.
Just to clarify, the user manual you received was part of the previous year’s hardware batch, which still mentioned the older application.
That app is no longer in use, and the updated version is the CITA EV App (available on both iOS and Android). All new chargers produced this year already come with the revised manual pointing to the correct app.
We appreciate your note on internal communication, as well as feedback like yours helps us improve.
Thanks again for trusting us with your EV charging needs.
If you need any further information or help, please send an email to supportuk@citaevcharger.co.uk. Our expert will connect with you.
Good stuff
Good stuff, Mr Shayan was very helpful. Timely response, and overall nice experience.
27. September 2025
Bewertung ohne vorherige Einladung
Antwort von CITA Smart EV Charger
Hi Shahzain Ali, thank you for your kind words! We’re delighted to hear that Shayan was able to assist you promptly and make the process smooth. Your positive experience means a lot to us, and we’ll be sure to pass on your feedback to him.
We look forward to supporting you again in the future.
Satisfied
Very happy about your services.
Your humble person Engr. Dan cooperated very well and he guided me very well to installation process.
My experience was outclass.
My best wishes are with your company always.
Special Thanks to Engr Dan for smooth execution.
Thanks alot
22. September 2025
Bewertung ohne vorherige Einladung
Antwort von CITA Smart EV Charger
Thank you so much for your kind words and best wishes.
We’re truly delighted to hear about your smooth experience with our services. Engr. Dan will be very happy to know that his guidance and support made the installation process clear and comfortable for you.
Your appreciation motivates our team to keep delivering the same standard of service to every customer. We’re grateful for your trust and look forward to assisting you again whenever needed.
Good charger
It charges well, havent had any problems with it.
20. September 2025
Bewertung ohne vorherige Einladung
Antwort von CITA Smart EV Charger
Thank you for your feedback!
We’re glad to hear your CITA EV Charger has been working smoothly and without any issues. Reliability and ease of use are exactly what we aim to deliver, so it’s great to know it’s meeting your expectations.
Your trust means a lot to us, and we’ll keep working hard to ensure every charging experience stays this simple and worry-free.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.