City Energy Network Limited Bewertungen 

Awful Company to use! While working in my home, I found cigarette butts and packaging hidden under my floorboards — they clearly hoped I wouldn't notice. I also found cigarette papers on my windowsills, confirming they were smoking inside my house throughout the job - when asked not to. They cut two unnecessary holes in my wet room floor instead of using the existing ones, rendering the entire flooring useless. The main pipe to the boiler was fitted to the hallway wall instead of under the stairs, making the room awful. Remove the copper pipes and copper water, which belonged to me, off my property, then lying to my father about it being stolen by the neighbours - who I have had no problem with since owning my house.
Finally, to top it all off, when testing the work they carried out, they were smoking while testing gas. If they were a decent company, they would know the first thing you do around gas is NOT to have any flammable items.

Have tried to reach out to them multiple times to sort the situation out; however, it has been over a year, and I'm still yet to hear anything back from them!!

Do you realise just how BRILLIANT Julieann Flower is? She should be named in Dispatches and made an Ambassador

This company were assigned to carry out work on our property under the nest scheme. From the outset the whole process has been problematic. I am severe sight impaired mobility impaired and suffer with mental health conditions hence qualifying for improvements to my property for energy efficiency under the nest scheme. As a result of this I require a full-time carer who is also my partner who suffers with mild physical and mental health conditions. Despite being advised that all work would be carried out with consideration for our circumstances this has not happened and to be our now in a situation where the work has stopped and city energy have referred our case back to nest as they have stated unfounded safety concerns without providing any kind of explanation. When the initial assessment was conducted we were assured that appropriate accommodation would be made for our circumstances. However from commencement of the work they have failed to do so with minor on the day adaptations of their work schedule to accommodate our needs being flatly refused by the contractor. It appears that this company does not take needs of clients into consideration despite the fact that the scheme is designed for elderly, disabled and vulnerable individuals in order for improvements to be carried out to their property. In our opinion disc company should not be contracted by the Welsh government to carry out this work under the nest scheme as they are not fit to do so. We are extremely disappointed with this whole situation and it has caused us great distress as well as now costing us more money as we Face another winter with astronomical energy bills as a result of inefficiency regarding our property. We have now been placed in a situation where we are effectively in limbo where there is no communication from either nest or city energy and we didn't find out about being passed back to nest until we contacted them and ask them what was going on going on. Going forward we are completely unsure as to our position and what is going to happen about the work as a small amount of remedial electrical work to accommodate the solar panels which was scheduled to be fitted has already been carried out. In short we are completely dissatisfied with this company and have been left in an extremely difficult situation both financially and physically not to mention the stress and anxiety that has been caused by this whole situation. In our opinion disc company should not be carrying out work under this contract given our dreadful experience.

David came to Mallard Court today to do the EET testing and EML Tests in the building and did a thorough and professional job . A pleasure to do business with. Stephen Cooksley Development Manager.

The workman ship was good but as a result of City Eng Network no longer in registered we cannot get a MCS Certificate which we need for export.

What can I do?

Anders Leijerstam
Pembrokeshire

I've been trying to get through for months via email and phone. Being ignored it's crazy! I have unfinished work that wasn't completed by consumer energy solutions and I have been just left. When you call it just goes through to a company called "Heat Force" they tell you to call back and press 2 but that line just goes to "leave a message after the beep" after many attempts I'm just at a loss I don't really know what to do from here, please be careful with this company and especially Heat Force as I'm guessing they are just acting under another name to avoid responsibility and neglect customers. This has caused me so much stress

If I could give zero stars, I would.

Our family has endured over five and a half years of what can only be described as an exhausting and distressing ordeal at the hands of City Energy, after years of failed remedial works, repeated delays and poor communication, we are still paying the price.

We have been forced out of our home and have spent 18 months living out of suitcases, being moved from hotel to hotel and Airbnb to Airbnb, often with little or no notice. Rather than providing stability, every accommodation request became a battle. Properties were ignored, rejected, or delayed until they were no longer available, leaving us constantly wondering where we would be sleeping next.

The most upsetting part was during my daughter's urgent operation. Despite medical advice that she needed to remain close to the hospital for two weeks following surgery due to her severe asthma and the risk of post-operative bleeding, we were still left without confirmed accommodation. The hospital repeatedly asked where we would be living because they were so concerned. We were forced to move accommodation just days after her surgery, contrary to medical advice.

This situation has had a devastating impact on my family. It has affected our physical health, mental wellbeing, finances and every aspect of our daily lives. We have lost possessions, our family home has been left uninhabitable, and our children have endured years of uncertainty that no family should ever have to experience.

No amount of apologies can give us back the years we have lost.

I sincerely hope no other family has to go through what we have experienced. Based on our experience with City Energy

Gareth was very responsive with communication and he arrived on time. He identified the problem quickly, ordered the part and returned to complete the fix.
A very satisfied customer!

City energy took over work from consumer Energy Solutions which has gone into liquidation. They installed a heatpump. The actual engineers were great but I have been waiting since March for the mcs certificate, cannot get them on the phone and mcs have informed me that their accreditation has been paused. Do not use this company as they are not certified

I was a customer of CES, CES sadly went into administration. CES went under at a time they had not finished the job at my property.

At the time of CES going “under” I had no idea what to do, who was going to finish the work and how was I going to “project manage”

To cut a long story short:- CITY ENERGY came to my property, carried out an assessment and then gave a date when they would start the “work”

Bliming ek:- City are professional at all levels “Jess, juliann, Dave & Daryl ….they know their business! They explained the work project that they were going to do and not only were they easy to communicate with, they were easily contactable ….

On the date the work started I met “bob the builder” aka Chris ! He was excellent in all the work her carried out (making doors, skirting boards, putting ceilings up and making boxes for the fuse box….chris work was and is excellent!!! Hence the name “bob the builder….can her fix it YES HE CAN

Then Hercules (gethin the electrician came to the property and he put all electrics in order and his work was excellent!!!! He is a polite and experienced electrician! Hercules as he even has muscles that Hercules would be proud of!

Then the plumber…..the dreaded plumber and I had “Mathew and his apprentice Turbo….i have never met a plumber / engineer like Mathew….he is awesome and to see him pass his knowledge onto turbo was a delight to see. Mathew doesn’t need an alias as he is the plumber/ engineer that makes all complications correct!

I can write a billion words but I must keep this short…..if city come to your house just chill out and watch craftsmanship in motion!

So happy, so pleasr and the work carried out would impress the ones responsible for building the pyramids ……

Thank you city!!!!!!!!

City Energy network came to us on an emergency call today 27th March 2026a lovely guy called Gareth Walters fixed our boiler in no time at all. The company we had before Consumer energy solutions have gone into administration and left us and so many more customers in the lurch.Trust Mark have been great in finding some one for us and along came Gareth ,the service was amazing.Thank you we are now warm again.

We’ve just had an emergency call out visit from Gareth Walters from City Energy Network to make a repair to our air source heat pump. Not only was the call-out dealt with the same day, Gareth was brilliantly quick and efficient to make the repair - made even better when he showed me what the problem was and how to fix it next time! Nice friendly chap too. Thank you!

George and his manager simon attended with a pre call. Very clean and tidy job. Very sociable and very pleased with their work. After multiple failed attempts from other companies, they worked together to get the job done.

The company who installed our heat source pump went out of business, leaving us with a system that didn't work as it should. Our main boiler is an oil-fired combo boiler - we live in a rural area. The system that we had installed was called a hybrid system. The heat source pump and oil boiler were designed to work together in the most cost effective way, depending on the outside temperature. Theory and reality were worlds apart. After innumerable visits and a lot of strain we were on the verge of having the heat source pump etc removed and to go back to just the oil boiler. CEN were given the job of sorting out the problems left behind by the other company. In our case they certainly rose to the challenge. In particular Gary Walters and Rhys worked tirelessly to get the two systems working together. This was a difficult task and it involved liaising with BOSH the makers of both the heat source pump and the oil boiler to make all the necessary adjustments to get the two systems working together. Everything has continued to work well and I'm really happy with the final result.

City Energy have taken on the task of repairing the mess made by the now defunct CES. What difference! Efficiency, professionalism, knowledgable experts who actually care about getting things right & respect my property. Special thanks to Gareth Walker, Rhys Davies - and Jess O'Donovan in the office. I wish I could give them six stars.

After drilling a 9 inch core hole through a cavity wall , in the living room of my home, in the wrong place ie not where the surveyor said it would be.
After weeks of emails and telephone calls they agreed to repair the hole !
I explained that I expected it to be to the same standard as it was prior to the hole being drilled.
I explained that it would need painting inside and outside and that lining paper and plaster finish inside would be necessary!
They agreed to do the repair but I would have to sign a disclaimer that I didn't want an electric vent fan there !
Which obviously I didn't want in my living room.
A tradesman turned up at .08-30 am and was finished by 09.30 am ?
A solid bung of sand and cement through the cavity and a rough finish with poly filler on the inside.
He then asked my to sign on his phone the disclaimer for the vent.
When I asked him to zoom out of the signature box so I could see what I was signing , it was actually also to say I was happy with the work carried out !!
I refused to sign it as I wasn't happy !
He agreed and said a painter would come and finish the job to a good standard.
Then once again after numerous emails and telephone calls the management told me that they don't do remedial work after installation!
My argument is that the hole shouldn't have even been there !!
I offered to get a local professional trades person to finish the job correctly and forward them the invoice to pay.
They have not replied to emails or telephone calls.
A large company like this not looking after their customers. My old fashioned values when working in someone's house was to treat it like it was your own !!
They made a mistake and now I have to pay to have it rectified!
Poor quality workmanship and even poorer after care by management!!
Avoid at all cost.

Gareth Walters heating engineer, has just been to our house to fix the air source. He's been brilliant. Not only has he got it working but he's showed my husband how to make sure the air pressure is maintained while the system settles and any air trapped escapes. Absolutely brilliant! Such a friendly polite young man!

Honestly cannot praise City Energy Network Limited enough & especially Jess.

My eldery parents had been without hot water & sometimes heating since beg of December which has been extremely stressful.

After contacting Jess & the team - Gareth from All Pipes has been amazing & got it all back working even driving over 2 hours on a Sunday to sort things out.

We cannot thank Gareth - All Pipes enough as he was so considerate and helpful.

Thank you so so much Jess & Gareth & all the team we are all so so appreciative.

Alison Evans
Llanilar

City energy network took over CES in December, We had an ECO 4 installation originally planned for the first week in Dec, this was pushed forward due to weather to the first week in January. This is posted on the 10th of Jan and as yet have only received an advisory on the take over and a computer generated reply. It would be very helpful if information was disseminated to ALL customers with out standing work.

I am saddened to read the negative reviews about this company as this wasn't the experience I received. I honestly can't say enough good things about everyone at City Energy Network. From the tradespeople on site to the team in the office, everyone was brilliant.

The communication was fantastic, I was always kept in the loop about any schedule changes, got a clear rundown each day of what to expect, and received a full schedule of works before anything even started. Mike and Garry, who handled the installation, were incredibly considerate. Every single evening, they tidied each room they had worked in, thoroughly, making sure everything was safe and clean. That meant the world to me, especially with my pets around.

What really stood out was the team's dedication. Everyone was polite, worked incredibly hard, and were completely focused, no standing around, just 100% effort to do a great job. The standard of work was really high.

I do have a couple of thoughts, more as ideas for the future than complaints. First, if 3D plans were available before work begins, it would give homeowners a perfect preview of how much space the new insulation will take up. I had to shuffle a few things around, which was fine for me, but others might appreciate that heads up, visually.

My second suggestion is something I’d have happily paid for. The team was great about bagging up all the waste and the team later taking it away. However, I didn't realise the ground underneath needed a quick clean, just some dust and small debris. I spent about half an hour with a bucket and brush, which was no problem for me, but for elderly customers or anyone less mobile, it could be a real challenge. Perhaps the company could offer a final surface clean as a small, optional extra for maybe £20-£30? I think it would be a really valuable service for many.

But truly, it was a top notch experience from start to finish. Thank you to the whole team.