ClearCare Online Bewertungen 72

We're required to use ClearCare within our home care franchise system. We used to use another very good software called HomeTrak. We embraced ClearCare about 2 years ago when our franchiser told us that they had tested it and that we were going to switch to it because it offered many advantages that were expected to improve our quality and reduce operational costs by automating and simplifying. After having used it for nearly 2 years, my opinion of it is that it isn't yet even good enough to have been released for first use, and that we should have been getting paid to help develop it (rather than paying to use it) for these past 2 years. Our issues with it are numerous and it seems to me that ClearCare prefers to focus on introducing more options for it rather than fixing its problems. Perhaps it's because of the horrible contract that we had to sign that makes us have to use and pay for it for 5 years - with no way out. Clearcare's shortcomings are extensive and I can't begin to list all of them, but I'll share some so readers get a feel
- Many of the features promoted as making it unique aren't of value because clients aren't interested in using them, or there is some functional reason why they don't work out to actually be used. For example, we have only a very small percentage of clients that want to use the Family Room and those that do create a lot of extra work for us because they look at it constantly and come-up with questions simply because a change wasn't made quick enough before they logged on, and similar. For those few that use it, it actually causes more problems than what it does good. Other features such as e-mail and text notifications to caregivers require that caregivers pay for cell plans with lots of data capability, but many don't want to, and stop the messaging making the function far less value than promoted.
- Cost is much higher than our prior software yet overall, the extra work we must put into making it function okay requires more time, adding more additional costs. (There are some things it does well such as some of the scheduling-related features, and a lot of the report capabilities are nice). But many areas such as invoicing, care plans, etc. are cumbersome with output that isn't in my opinion good enough to be considered acceptable.
- Terms of the contract with ClearCare are horrible and unacceptable. No one in their right mind would agree to them. I signed only because of being required by our franchiser and because I trusted our franchiser to do what was right and necessary.
- Clearcare has a clause in our contract with them that says that we as customer exclusively own all rights, title, and interest in and to all customer data, yet regardless, they turn-around and hand client protected data over to others without our permission. That is in violation of our State's home care regulations and probably all other states as well.
- Our conversion to ClearCare was rushed and support at the time was lacking. We ended-up with significant, costly problems such as over a month period where we had to do our payroll manually because the payroll report output from ClearCare was unintelligible. Subsequently there were ongoing issues with it paying people incorrect OT, and more that were due to the payroll report provided to us, not because of anything we did incorrectly ourselves.
- Care plans produced by ClearCare are confusing, overly long, don't have good ways to enter much of the important details...
- ClearCare keeps coming-up with new options for sale to us, but seems to do very little to address obvious issues with the base software.
- Even little things such as a place to include referrer's telephone extension numbers doesn't exist. There are work-arounds, but these little things add up to a lot of complication, confusion and become ridiculous.

With all of this being said, there are some things that ClearCare does very well, including the functionality of scheduling, and many reports it generates. But the overwhelming number of shortfalls far outweigh the good qualities. Between the added cost in time, the monthly cost, and the big problems with start-up,I feel we're in the hole 10's of thousands of dollars vs where we'd be if we would have just kept using our prior software.

We just moved over to this product. Sales staff were great at selling the product and we seen some improvements from our previous product but it has some serious issues. Because this company is new, many of the staff are new and we requested for our original trainer to be changed but they refused until I told them i would end our contract. That seems to be the overall thread. Its difficult to get folks on the line to speak with and when one of my team members called the help line she was told not to call the help line that we needed to check their training sites before we called. Try calling the offices and see if you can get anyone other than the sales department on the line. When we were done with implementation I was told they didn't want to do a survey with me because it would be"bad". Overall support is poor.

Reports are not just bad but horrible. What i was originally told was that we could create any report we needed. That is not the case. They have limited reports and limit what data you can pull additionally, the reports are not even formatted well. Trying to get something as simple as accounts receivable report is atrocious. No one at their offices could find an overtime report and then we just didn't get a response (radio silence) and told well that is all we have. We eventually found it on our own.

Now it is not all bad, here is where I think their product is an improvement from our previous. First, the overall cost. About half of what we were paying with other software. Their system includes telephony and task reporting. Not only does payroll upload into Quickbooks so does billing (there are some issue with this but minor). Without paying additional fees, you can access your login from an ipad, iphone, etc. Caregivers love this feature to mark their tasks online. Product overall is very simple from the user access to the drop downs. Anyone can learn it pretty quickly with minimal training.

Overall, we will will remain with them through our contract to see if things improve because they are a newer company and it has potential.

ClearCare has many ways of navigating around their website and it's extremely user friendly. After using ClearCare for 2 years I can attest that they are devoted to customer satisfaction and ease of use of their product. They really listen to user complaints and ideas for improvement. I also know many of the reps who answer the calls. They are friendly and extremely knowledgeable. If they can't resolve an issue immediately they will upgrade it to their manager. Any issues are usually resolved within the same day. Love this company!!

Clear Care has provided many features that allows me to manage my business on a real time basis. I've reviewed several outfits that offer similar tasks and feel that ClearCare is superior.

We just recently started using Clear Care for our agency. The on-boarding process was painless and the system is very intuitive and user friendly. Live technical support is great and they are very responsive.
The "Family Room" feature has closed 2 deals for us! The telephony feature has helped us streamline our payroll and billing process. One feature that would be helpful that is currently lacking is CRM - other than that, Clear Care is great!

Clear Care is a very efficient tool for scheduling, tracking, and communicating with caregivers. They are constantly working on improvements and expansions which is much appreciated. The user interface is very easy to learn for everyone with access.

ClearCare has really helped us manage not only our business functions, but it has opened up time for us to focus on growing the business. Payroll and billing are done effectively and efficiently. Additionally, the support that ClearCare offers (thank you Emma C. and Jenny A.) is unmatched. We are very happy with all the features, the only reason I didn't give 5-stars is I would like to see a full service solution that manages EVER aspect of our business. :D

Our experience with ClearCare has been quite positive. In our business it is important to have a flexible and reliable client and employee management system and ClearCare fits right into that role. ClearCare is continually updating and improving, so our experience has been if something isn't there today, there's a good chance it will be there soon in the future.

I want to be Clear Care when I grow up. They are putting out the best private duty software on the market, with intuitive design, excellent reporting options and proactive features. If that wasn't enough, they are quickly making themselves a force of nature in private duty research, regulatory talks, and industry advancement. I have the highest regard for the software and the company behind it.

ClearCare software makes running my small home health agency so much easier. The automated system is a breeze to navigate and simplifies all the management tasks that used to take all my time. Caregivers and Clients are pleased with the whole setup. I am truly satisfied with ClearCare.

I think this is the most problematic software I have ever worked with. There are always problems. We get notices regularly that there are issues and they are being addressed, but the same issues continue to be a problem. I would not recommend this to anyone, in fact I would advise them to stay as far away from this sub-par product as possible. It's overpriced garbage. I would not re-sign with this company if they charged $1 per client.

Pros:
Easy to use
Responsive company that makes updates and listens to feedback (I look forward to the newsletters sent out by the leadership announcing the new tips, tricks, and updates) They come regularly so it lets you know that they are working hard at keeping up with your suggestions and ideas
Great customer service that is there all the time and helps quickly resolve issues
Top of the line technology
Seamless transitions between scheduling, billing, and payroll
Web-based

Cons:
None at the moment

ClearCare is the most affordable and comprehensive software system available for home health agencies and their customer service is incredible.

Overall, I think Clear Care is a great system for tracking and managing clients as well as caregivers. Two things I have a problem with are:
1. The Carefinder function : If you need to match an applicant (caregiver) to a potential client, you can't do that until the caregiver is converted. You should be able to pick based on the criteria from the caregiver's application.
2. Some functions that don't transfer into Quick Books should, so that there is clearer accounting. One function is adjustments and the other is the client security deposit. Both systems should mirror each other exactly in order to prevent errors.

I have never had a mediocre customer service experience. The service representatives have always solved any issues I have had immediately.

The many tools offered by ClearCare including the telephony and tasks tracking as well as the caregiver communication options have saved us significant dollars and driven greater day to day management. These are just a few of the aspects that we realize gains from using ClearCare.

ClearCare Online is a great choice for software because its functionality is reliable and easy to use either on computer or mobile device.

The biggest kick I get as a senior care coordinator is when I tell my caregivers that the system sends you a text to remind of your upcoming shift. The girls love that. The ease of seeing the shift, schedules, telephony log, clients, payroll and billing all in 1 software package makes it so reliable and a virtual mobile office.

We have been using the system over two years. We've loved it from the very start because it made scheduling and payroll a breeze. We literally save hours and hours of time not only on the basics of scheduling and payroll but it also makes caregiver recruiting easier and prospective customer tracking better. It's easy, intuitive and flexible.

Plus ClearCare keeps improving the little things - faster and better ways to complete various tasks. Then they added the ability to easily bill the VA (or other payer using the CMS 1500 format). Then they added the ability to process credit cards automatically at the moment you invoice a client or on a on-off basis for payments. Then they added the tracking for WOTC tax credits. Know they have Workers Comp partner that can save significant amounts on your Works Comp. Insurance.

With all those little things taking less time we have been able to concentrate on improving our quality AND double the number of clients.
Need I go on?

One last thing. On-boarding and customer support have been seamless and smooth. They go out of there way to help you solve any problem and if they don't know the answer at that moment, they will get it to you when they have it.

I appreciate all the effort and work that is put into making Clear Care the best possible in home care platform to enable us to perform all necessary functions. There have been a minimal number of disruptions while performing maintenance and doing upgrades. I believe the Clear Care team are doing a phenomenal job with customer care. They are knowledgeable and when they don't have the answers they are honest and willing to pass it on to the person who can help

We selected home care primarily because of the Family Room and 2-way messaging. The family room helps us win referrals when we're speaking with families over the phone -- we just tell them we have a personal website where they can keep tabs on the care that is being provided and they always call back and chosoe us. 2-way messaging enables us to schedule caregivers without even picking up the phone! We send a batch of emails and texts through CLearCare to caregivers, they reply back and the shift is filled -- the email/texts to caregivers and their replies (even from their mobile phone) are stored in ClearCare so we are protected against unemployment claims. I love to recommend ClearCare I just hope the competitors in my market don't use it, too.