clevauk Bewertungen 

I ordered a LawnMaster OcuMow® 16 MX which was delivered promptly. Easy to set up and worked well on the day I received it. The next day it failed to work despite numerous attempts following instructions in the manual hence the two star review. I have logged with Cleva-uk and will see if they help in which case I can adjust my rating.

Cleva-uk have provided an answer. Mower needs green grass to work. If the grass has turned brown, as is the case in the current dry weather, then the mower will not operate. So have to wait for lots of rain and lush green grass to use the mower again.

I purchased a LawnMaster OcuMow® 16 robotic mower for my small lawn in May 2026, to date it is working very well. I like watching it trundling around the garden and toing and froing when it comes across an obstacle, better than the telly sometimes!
I have named it, Murphy the Robocrop.

Ordered a Cleva Lawnmaster Ocumow 18MX last Summer (around £500 including the weather cover for the docking station).

It was superb, keeping the lawn in check beautifully every day.

This Spring though the mower refused to charge so Cleva despached a new battery but that too has refused to charge. I have emailed their tech support repeatedly because now just 9 months down the line I have a £500 paperweight and have been forced to go out and buy an £80 manual mower just to keep the grass in check.

This is a product costing £500 which worked for a few short months and then packed up. Cleva have a very clever design here but their technical support is woeful and like so many chinese made goods once it goes wrong (which it will) you are left with an expensive ornament which cannot be repaired and which the company fails to even support with its own warranty.

I write this as a warning to others who may be tempted by such a product. The design is fab when it works, the warranty isn't worth the paper its written on and the company's ethics are none-existent!

Had excellent service and response from the Cleaver support team. Audrey in particular was very helpful, helped me through the entire process, very painless. It gave us the replacement quickly, fast, and easy. Highly recommended.

Awful customer service throughout. Delivery initially lost then when found continually rescheduled with no one taking responsibility. Instructed by DPD to contact Cleva howevet communication from Cleva hopeless. It took them 6 days to respond to my request and response was that delivery issues had nothing to do with them ! Buy elsewhere

Assisted by Audrey in the customer service department. Amazing communication throughout our email exchanges. Audrey even followed up with a phone call to resolve the problem.

Thanks!

The team in Newcastle

Bought a lawn master via B and Q used once, it’s faulty. Trying to contact the company is near impossible. I need to cut the grass in this heat and after paying £150 I’m very disappointed!!

Not so CLEVA-UK.
This is the second Lawnmaster VBRM16-01 to fail in two years.
The first failed in March 2025 after 12 months use with a faulty camera. CLEVA-UK were very efficient in dealing with this faulty mower and sent us a replacement .
The replacement has given good service for the last 12 months until it started to lose it`s mind and didn`t know which way to go next so it decides to completely reverse off the lawn. CLEVA-UK has not replied for 2 weeks. This time poor after sales service.

Had this mower a few months now to replace a Hayter Envoy 36, The Hayter was, when available literally twice the price so I was surprised how good this mover is
Good points, best mower I have ever had at packing the grass box, literally couldn’t get another blade of grass in.
Mulching option simple and great to be included. Light and manoeuvrable, cuts better than the Hayter but obviously it is a new blade. Grass box easy to fit.
Bad points, power lead far to short, I wouldn’t call my lawn large, barely medium but I think all mowers are the same, struggles a bit over bumps if you have the handle in the highest position. Over centre catches for the handle adjustment would make it easier to set up/ put away.
Would I buy another ? Definitely especially at this price, damn good value for money

Product arrived next day as promised and does exactly what was promised. Some of the programs are a little fiddly but relatively easy once you figure them out.
I happily recommend both the mower and the company.

The vacuum arrived swiftly and luckily my husband was home when it arrived as the courier just left it on the step even though I opened the door as I wouldn’t have been able to lift it in. The other issue was that one of the prongs on the plug was bent and if my husband wasn’t able to help out again I wouldn’t have been able to use the vacuum!

Thrilled 😀

Bought the LawnMaster 16cm Cordless Robotic Lawnmower with 2 batteries.

Only had this a few days, but I'm really impressed. Only used it a few times but it does what it says. Apart from charging the batteries the mower is good to go out the box. 

I used the mower for a short while on damp grass and it coped fine in those conditions though my intention is to only use it in the dry.

My lawn isn't the most level of lawns, but the mower copes without problem.

I decided to buy the 2 battery model, but not sure I needed to as the battery lasts 4 hours and it does charge within an hour. Obviously the batteries are new and will degrade over time.

Love the fact that you don't have to put boundary wire around your garden. It is quiet so doesn't disturb the neighbours. Who would imagine being able to mow the lawn at 5:30 am in the morning? 🤫😂

On cold days that you don't want to go outside to mow the lawn you can just set the mower on the lawn and off it goes.

No trailing extension cords to worry about. No grass box to empty. Easier to clean than my rotary mower.

I have 4 sections of lawn and my back garden alone is 120ft in length (not all lawn, but the majority is lawn). Usually I spend a good couple of hours or more mowing my lawn each session. This mower will save me a lot of time.

Prompt and helpful replies from Customer Service (Sarah). Quick (48 hour) availability of spares).

The mower does come with a replacement set of 6 cutting blades.

Good value for money for the price and compared to the competition in my opinion. Comes with a 2 year warranty.

I needed support for a robotic LawnMaster mower - it wouldnt start and was flashing a light not listed in the troubleshooting guide. Once I was able to supply the original order number from the third party reseller, Cleva moved swiftly and sent a replacement mower which was beyond my expectations. Excellent customer service.

Bought a lawnmower last year from Cleva and initially very pleased with mower and the delivery service.
After just a year the switch was difficult to operate as it felt like the safety levers were hard to pull in or couldn't be pull in enough to engage power due to the safety mechanism.
After contacting Cleva they wanted pictures etc which I fully understand and sent.
They did offer to send out new levers. They emailed instructions which were quite comprehensive on how to fit them.
With the mower been reasonably cheap I said forget it.
My reason for one star is why should I have to go to the trouble of repairing their faulty product?
Although capable what if I fitted the parts incorrectly or broke something else while doing so? The mower is supposed to have a two year guarantee.
If the mower had come from a shop at least I could have returned it.
In this case buying it on the basis of a two year guarantee is not worth it.
Very disappointed.

Prompt delivery and good customer service service

Bought a robot lawn mower 2 weeks ago, it stopped working after 2 days and unable to speak to someone about it since then. There is no phone number and they do not reply to your emails.

You should avoid using this company, the customer service is non existent. I’m still waiting for contact to resolve the issue.

After much research I went ahead and purchased the Lawnmaster Acumow 18 robot lawnmower from Cleva.
Great price with 10% discount offered as a new customer.
The item was delivered in 24hours using DPD with excellent communication throughout.
I have to say i was really impressed in the packaging used. Item was super safe and all recylable materials.
A short read of the excellent quick start quide and a short read of the more detailed instruction booklet and the lawmmower was off and running.
This mower has had no problems in finding my lawn boundaries and easily navigates back to its base to recharge.
1 week of use and I am really impressed. It just works.
I did notice what looks like a bubble on the LCD screen and wondered if this was normal. So I contacted Cleva support team and my question was answered within 48 hrs. No issue with the screen.
Very happy with Cleva and the mower 5 star from me

I purchased the 37cm Cordless 24V lawnmower with strimmer combo and have really enjoyed them both. I can strim both front and rear gardens, swap the battery into the mower and cut both lawns on a single change, with the other battery into standby just incase (75sqm lawns). I’m very impressed with the build quality and ease of use of both machines and have nonissue recommending these products.

Occumow lawnmower worked fine for about 25 cuts before failing to initialise with flashing sensor warning light. I bought this via the B&Q website, and have spent the last two months trying to get the mower replaced under the alleged two year warranty. After an initial promise to replace, I’ve nothing, despite several more progress enquiries.

If you’re thinking of buying one of their products, my advice is don’t. For me, next stop is small claims court. If B&Q have any sense, they shouldn’t be associated with Cleve UK and remove their products from their website.