Our robot mower stopped working. I contacted Cleva Customer Services and Leona could not have been more helpful. She quickly arranged for a spare part to be sent out free-off-charge under warranty.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Great communication. I asked for advise and received promptly. Very fast delivery and excellent product. I purchased the thermo cleaner. Have just done my stairs and landing and the results are excell... Mehr ansehen
What a fantastic company had a problem with I thought my mower it was out of warranty but they sent me a new one, then found out it was charging station causing problem and they have replaced that too... Mehr ansehen
Had a horrible experience. Bought a vacuum cleaner at a 30% discount, never received it and after a long time and only after I reached out, they said the package has been lost. They offered a 10% disc... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
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Kontaktinformationen
Vereinigtes Königreich
- cleva-uk.com
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat keine negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
Great customer service
After about 18 months my mower developed a fault. A couple of emails was sufficient to diagnose the problem and they offered to replace the machine with a new one (minus battery) without me asking. No quibbling. New mower arrived 2 days later. Excellent and prompt service. I've been very pleased with the mower and would recommend both the machine and the company support.
Great battery powered mower
Never owned a battery mower before but took the plunge with the Lawn Master and it’s as good as the on line reviews suggested. Ordering direct was very easy and kept well informed on when the delivery was due, but the icing on the cake is the mower itself.
Reasonably lightweight 2 batteries with lots of power on tap and 6 easily adjusted height settings all add to a very pleasant grass cutting experience
First time
This was the first time I have dealt with the company. Everything was spot on, fast delivery and product very good.
Really great company and very helpful…
Really great company and very helpful service
Package arrived no damage
Package arrived no damage
Put together and cut the new lawn perfectly
Love the rear roller- deffo a game changer
Strummer also very light and easy to use
Highly recommended
👍👍
Quick and clear
Quick and clear. Once I made the purchase I received a prompt email to confirm purchase followed by another email confirming dispatch. Delivery was within 2 working days which is great for something as big as a lawnmower.
Delivery was awful
Delivery was awful, i dont think you know what 24hrs are🙈
Strimmer
Item exactly as described, well packed and arrived quickly
Very good service
Ordering process was easy to navigate, item delivered quickly, good customer service
Great products that work very well
Great products that work very well. Fast delivery on consumables.
Good mower, good price
Good mower, good price. I needed a smal, lightweight mower to lift up on to a raised lawn and this product really fitted the bill. I can lift it without fear of doing myself a mischief!
I’ve been waiting for the support…
I’ve been waiting for the support ticket resolution since April. My son bought me an L10 Lawnmaster for my birthday.
It has not ever worked correctly because it overheats within minutes of starting up.
I’ve been slowly losing my mind trying to troubleshoot the issue but it’s the hardware and the 2 year guarantee is not worth the paper it is written on because they never respond.
Based on my experience with the hardware and ‘support’ by ‘Deb’ buy a mower from another company.
Good service
I placed my order & was given a day & time of delivery. I was going to be out at that time, so gave details to deliver to a neighbor. On returning found a note to say delivered to next door, even gave the name of my neighbor. Was pleased with the thoroughness & helpfulness. Full marks. Also my Lawnmaster mower is really good, easy to assemble & cuts the grass perfectly.
Lawnmaster
Speedy next day delivery
Easy setup
Able to start mowing as soon as the battery was fully charged
Nice finish to the lawn
Very pleased 😀 with everything…
Very pleased 😀 with everything delevered really quick and a great hoover thank you
Great service
I contacted company earlier today regarding a faulty battery.
Spoke to a lovely lady Amelia who agreed to send me a replacement.
Great service and thank you Amelia for your 1st class service
Does what it says(though quality issue)
Great price and super quick delivery. Having purchased from them before, I know it's a quality bit of kit. It's powerful (bit noisy though) but it does clean well. One slight surprise was that I found the base damaged(cosmetic) where the hose is stored. As the unit comes with the hose ready fitted and wrapped round I never noticed, and the box was sealed and unmarked. Concluded must have been done in the factory 🤔 lapse in QC!
Would have rated 5☆ otherwise.
Certainly one of my best aftersales experiences with any product
Amelia has been super nice and incredible with addressing my query about an issue I had with my new lawnmower promptly - it has been one of the best examples of customer service I received from any business. The product (LawnMaster 1800W) is also quite decent to operate and move around. I can definitely recommend LM based on my experience.
Excellent customer service
Received a replacement for a faulty grass trimmer which was purchased a year ago. Motor seemed to have stopped working. Online customer service was great, replacement trimmer sent out very quickly.
What great services!!!!!
Very helpful and professional people.
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