ColourTreeBewertungen 

I love your screen, very strong material, looks great, easy to work with. I became a customer through neighbors recommendations. The only problem with my order is I mistakenly ordered the incorrect size. What is your return policy? Also, what do I need to do next? I look forward to hearing from you.

Products took 2 1/2 weeks to get to North Carolina-longer than expected. They arrived damage with cuts and holes in the shade sails. Three weeks contacting with customer service… having to pay for return shipping; cost me $46.50. 2 1/2 weeks later after no response from the company and multiple emails sent I was told they wouldn’t be resending new shade sails although I opted into receiving new ones sent out.

After calling and speaking to a representative requesting to file a complaint, I was told I couldn’t due to the company being in their peak season and although I opted into receiving the new ones sent, their policy doesn’t allow it and that they wouldn’t.

More than anything, the customer service has been dreadful. Returning a product has never been so difficult, especially knowing it came damaged. I truly can’t get over how poor the customer service has been. The individuals I’ve spoke with have been extremely disrespectful and refusing to provide me guidance on how I can submit a complaint.

I hope if someone within this company reaches post, they truly evaluate who they have in their company. They are setting a bad example for couple tree and I will never do business with you again nor will I recommend you to anyone I know and advise people specifically never to buy from you.

Amazing customer service.

A great high density fence screen for a great price.

The tarp arrived promptly and is just what we were looking for. We attached it to a wooden shadowbox fence to keep neighboring dogs' noses from going through. It seems sturdy and looks appealing!

Great communication and last minute order and shipping.

They did the right thing

Shipping, product ,price ,all top notch

Sail looks good and the hardware seems sturdy. After installation it provides just the right amount of shade we were looking for. I've pleased with the purchase.

Good product, good price, fast processing.

I am a repeat customer of this company. They are very responsive and detailed. My orders have been "special orders" rather than stock items and they have always been accurate. The quality of the material is also very good and I love the color selection.

I ordered the samples for two types of sails, and was able to match the colors I want to my decor. I'll be ordering several. Thank you for providing free samples!

Product as advertised. Fast Delievery.

It appeared at first that the ColourTree Super Ring Shade Sail was a great product. We bought 4 of them to cover our public dog training space and they were better than we could ask for - for two summer seasons. This third time we put them up we noticed small splits in the fabric in several places which rapidly turned into tears all the way across the shade. We never had these shades up in high winds or under snow loads and never any debris landing on them or rodent access. These shades are warrantied for 5 years, but they would not honor the warranty - wouldn't even respond!

I ordered 2 rectangular shades and the hardware for one. Received hardware for a triangular shade. Contacted customer service and was asked if one more carabiner would solve the problem. He didn’t bother to check what items were missing so I sent him exactly what should have been included.
The shades are great!

Excellent quality material & pricing - compared side by side with competitors material you can easily see this is the superior product - Sealtech privacy screen. Fast shipping, would definitely recommend this vendor.

Very well constructed awnings. Shipping a bit higher because this was sent to the Caribbean. However, it was worth it. The awnings are perfect as a privacy fence shield as well as an overhead awning. I purchased white and they have a variety of colors and sizes to choose from.

Easy ordering, prompt and early delivery, good product quality

Great selection of shades. I love the turquoise color I choose. Online ordering was easy and the shipping was fast.