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German account, English site, still KYC email said one file missing, casino page showed three before my coffee went cold

my phone was dying. Reload bonus said today, but claim button stayed grey all evening still waiting

After saving Starburst yesterday and it lost sound settings after switching games. I closed the site after that.

Mobile data worked elsewhere; this site still froze constantly since Friday.

After login, Money Train on train Wi-Fi showed it clearly: promo slots went missing on shared flat Wi-Fi after deposit. Profile page hid the failed payment note after 25 minutes.

Noticed this once Email thread #94058 because the promised update after 18 minutes never arrived. Message centre showed a newer balance after 29 minutes.

Withdrawal tab on patchy car park data was where it began: old Neteller method stayed visible from the casino profile, then stopped showing at withdrawal confirm. Transaction log gave a vague reason between two emails.

Asked Nadia on chat what the actual hold up on the cashout was. she said a compliance review. asked how long a compliance review takes. she said there is no set time. asked whether i would be told when it finished. she said i would get an email. that was on the 6th and there has been no email

Looked twice, Withdrawal tab on cheap Android: the payout button froze on small phone screen and added another pending row. Support reply sent me back to chat before I logged off.

uploaded the same utility bill three times, they still want it

Bonus balance on borrowed laptop felt normal until wagering jumped on the account page after claim inside the bonus balance screen. Message centre showed no proper cause before I closed the tab

For a German casino account, Autoplay toggle looked off, but the next slot round started anyway exactly helpful

After registration, the request was cancelled without warning.

I only used a small amount, yet nobody explained the delay. The account area gave no useful context.

The issue was not about losing money. It was that the cashout was refused after verification, which made the process feel unreliable.

Seriously, Play-time alert came late and covered the slot stake button what a mess

Live chat queue jumped backwards after twenty minutes.