I used Concrete Lab few times now, their product is very good, easy to work with and you can create amassing finishes. The team is great, understanding. Next day delivery is a very good service.
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Das sagen Bewerter
Despite months of e mails and failed call returns regarding returning the items bought which they say you can, I am left £800 out of pocket. I have already explained shortly after purchasing that the... Mehr ansehen
Unternehmen hat geantwortet
The chaps at concrete lab made it very easy to produce a kitchen worktop I'm really pleased with. All the products worked well and the videos are an excellent resource. I had a couple of extra que... Mehr ansehen
Really great advice on how to repair and seal our existing worktop, we needed to ask for advice on a number of occasions and the team at concrete lab were really knowledgeable and always happy to hel... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Here at Concrete Lab, we sell the highest quality materials for your polished concrete products. Many of the products we sell, we manufacture ourselves and use in-house. Our aim is to help you to achieve professional results with the minimum of experience.
Kontaktinformationen
Unit C3, Station Approach Industrial Estate, CF64 3EE, Penarth, Vereinigtes Königreich
- 02920 706385
- info@concretelab.co.uk
- concretelab.co.uk
4,2
Gut
104 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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I used Concrete Lab few times now
I used Concrete Lab few times now, their product is very good, easy to work with and you can create amassing finishes.
The team is great, understanding. Next day delivery is a very good service.
3. März 2026
Bewertung ohne vorherige Einladung
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
Great kit with clear instructions and excellent quality materials. I was really impressed with the colour options — the light grey is perfect. The website is very helpful and the YouTube resources are invaluable. Easy to apply and the finish looks professional and modern. Would definitely recommend Concrete Lab.
6. Februar 2026
Bewertung ohne vorherige Einladung
Awful customer service
Despite months of e mails and failed call returns regarding returning the items bought which they say you can, I am left £800 out of pocket. I have already explained shortly after purchasing that the builder would not lay the floor. As soon as I requested a return they have gone silent. I do not recommend this company. Having seen previous reviews it seems to be a common issue.
5. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Concrete Lab
Good afternoon Zarina,
We have looked into your review and can indeed see that you placed an order with us on the 10th May 2025. We have also noted that you emailed us asking for a refund on the 9th November 2025 and then on the 12th November 2025.
Firstly I would like to offer my sincere apologies for missing your email and not responding sooner.
Our Refund Policy is very clear in that there is a 30 day returns/refund window.
Your request came many months after that window, and by the time we received the email, the product was also approaching the end of its 6-month shelf life, which means we are unable to take it back or resell it for quality reasons.
We understand this is not the outcome you were hoping for, but we do have to follow both our returns policy and the quality assurance limits of the product.
Kind regards,
Toby
Concrete Lab
Order issue resolved. Great product.
Only received one part of the sealant… but resolved. Excellent and easy to use product.
1. August 2025
Bewertung ohne vorherige Einladung
Good product to seal my concrete top
2. Mai 2024
Very late delivery
My order has been over a week and still not delivered. no correspondence from the company and no reply when I sent an email for an update on my order. The order was meant to be for next day delivery. It was bank holiday weekend so expected it to come a day or two late due to holidays, but has been over a week now and still no sign of delivery. Gave them a call and they were helpful to help speed up process- so good customer service.
29. März 2024
Antwort von Concrete Lab
Hi Miriam. Hands up, yes there was a delay on your order. A perfect storm of a bank holiday, a rush on orders and low stock. I understand you spoke to my colleague and the order was pushed through. I see that your order was fulfilled a few days ago so hopefully everything has been received safely. Please let me know if it hasn't or indeed if you require any further assistance with application etc. Thanks. Toby.
very quick to turn around order
very quick to turn around order . Tons of info available and a good positive vibe.
8. März 2024
Antwort von Concrete Lab
Hi Jeff. Thank you very much for th great review. It's really, really appreciated!
Easy to order just the right amount
The item was easy to order just the right amount. It came on time.
10. Jänner 2024
GRFC Kits for kitchen countertop - Great Product!!!
I recently purchased the GRFC kits for a kitchen countertop, and I am really happy with the product and finishes. As an architect and active DIY'er, I would highly recommend Concrete Lab. Their videos and online guidance are incredible. I also reached out to the team while casting, and they responded quickly and gave me advice. They went above and beyond my expectations. If you are considering your own concrete project, this is the place to go! I highly recommend it!
13. Dezember 2023
I'd happily buy from Concrete Lab…
I'd happily buy from Concrete Lab again. They sent my delivery super quick. Communications were great too. 10/10 all round. Thanks Guys.
30. November 2023
Not what is says on the tin, terrible customer service!
I bought the 10m2 microcement kit to cover a total of 8.2m2. Hired a professional to install the product for me.
Only covered half of the area after following concrete lab instructions to the letter, had to order a further 5m2 kit to finish it!
When I went to concrete lab and explained this they did absolutely nothing about it. No refund on the product, nothing!
Even after exchanging pictures of all prep carried out to show it was exactly as recommended.
Hopefully someone can see this and rider elsewhere before making the same mistake I did in using concrete lab.
9. November 2023
Antwort von Concrete Lab
Good morning Jamie. Thank you for your review and I'm sorry to hear about your experience. I note that your emails are still in review however I felt I should respond.
We regularly test our microcement as part of ongoing product development. Generally if the product does not cover the prescribed area it is because it has been applied too thickly.
This can occur when a professional plasterer is employed because they tend to apply the microcement in the same way as board finish which is applied far thicker.
Unfortunately we are unable to provide refunds where the product has been applied too thickly.
We will review your latest email and come back to you in due course.
Sales first policy
Initially responsive, but sales above all policy.
A store that’s claiming to be DIY friendly should do more than just oversell their products under that guise.
If there were any alternatives in the uk market, I would not recommend.
I have reconsidered my initial review. As any business, they should be making sales. They did deliver what was purchased and provided guideline information over email. The responsiveness may not have been as prompt, but was there.
3. November 2023
Bewertung ohne vorherige Einladung
Antwort von Concrete Lab
Good morning Deyan. Thank you for your review. I'm sorry you feel we didn't respond quickly enough.
We are a small team and every so often get close to the 48 hour response mark as we did in this case so I can only apologise for this.
Great products and easy to use
Great products and easy to use, next day delivery five stars
12. Oktober 2023
very helpful with information and…
very helpful with information and delivery; now to see the results of the purchase...
28. September 2023
Really great advice on how to repair…
Really great advice on how to repair and seal our existing worktop, we needed to ask for advice on a number of occasions and the team at concrete lab were really knowledgeable and always happy to help.
We used the etching solution, the smoothing paste, the sealer and the wax. All the products were easy to use and worked really well. We are very pleased with how the worktop has turned out, so much better than when it was first fitted, the worktop is smooth without pinholes and has a real depth of colour now, the sealer repels water really efficiently. Highly recommend.
26. September 2023
The product is very good
The product is very good. If you follow the instructions it is easy to do even for a diy’er like me.
Now that the sealant has been on for a week it is brilliant.
Very happy with this. Might even get some to do my bathroom wall when I can. Brilliant
22. September 2023
Reordered GFRC worktop pre-mix
Reordered GFRC worktop pre-mix. Brilliant product. Easy to use. Fast & efficient delivery. Good customer service. What's not to love!
13. September 2023
great products
great products. I'm rolling it out across 2 whole floors of my house after a trial in one room!
7. September 2023
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