the lack of technical transparency and the readiness to threaten service termination during a production phase is a major risk.
As a technical consultant (and ICANN member) setting up infrastructure for a client, my experience with ConnexCS has been highly disappointing.
I identified several critical areas where the current documentation is misaligned with the active system version. When I provided precise feedback on these defects, the response was defensive, even accusing me of using tools to find errors rather than acknowledging the technical gaps.
When troubleshooting channel limits, I was told switching to a per-minute billing model would remove channel concerns. However, after switching, the support team immediately reverted to asking for specific channel counts and could not explain the technical or financial impact of the billing change.
Rather than resolving time-sensitive infrastructure issues, the support staff (specifically Cate) became hostile, threatening to terminate the service without notice because I requested clarity on their conflicting statements.
For a company providing VoIP and carrier services, the lack of technical transparency and the readiness to threaten service termination during a production phase is a major risk. I would advise other engineers to proceed with caution. Your account can be terminated at anytime, if you do not please them how they want.
