Delivered on time and in perfect condition. Good quality and has all the safety and comfort features we require. Disappointed that there weren't clearer instructions available for fitting the ca... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I ordered a stroller and when I received it 4 parts were missing. The AI assistant was pretty unhelpful but when I got to talk to costumer service problem was salved instantly Thank you
Unternehmen hat geantwortet
Very happy. Ordered 2 travel car seat for our holiday. They were delivered very quickly & packaged really well. I was alittle worried at how comfortable they would be but my 6yr old twins said they... Mehr ansehen
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Fast and reliable response on issues brought forward. An A1 customer service team. In regards to the product, we have been using our Cosatto Supa stroller for four years now and cannot fault it. Ou... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Cosatto make thoughtful, friendly, prams & travel systems, bundles, car seats, highchairs and more with colourful designs and patterns babies love.
Kontaktinformationen
Bentinck Street, BL4 7EP, Vereinigtes Königreich
- cuddle@cosatto.com
- cosatto.ie
4,4
Hervorragend
450 Bewertungen
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Not suitable for all terrain!
This is not suitable for all terrain as advertised. It shakes, rattles and my baby is unstable in it. I’ve tried to return it for over a month but the customer service is very sloe. I still haven’t had a resolution. In the meantime I have no pushchair. Awful.
5. November 2024
Antwort von Cosatto Ireland
Thank you for sharing your feedback. We're genuinely sorry to hear that the pushchair hasn’t met your expectations, particularly regarding its performance on different terrains. We understand how important it is for your baby to be comfortable and secure, and we regret that the product did not provide the experience you had hoped for.
As the pushchair has been used, our policy does not allow for a return or refund, and we do stand by the quality of the product, which was designed with various terrain capabilities in mind. However, we recognize that every family’s needs can vary, and it’s unfortunate that this product didn’t meet yours.
I see you have been in communication with our team, who have offered alternative solutions, which you decided not to pursue. I also understand that you were provided with the escalation process. Please know that we are committed to working with you to find a suitable resolution.
Thank you again for your feedback. We appreciate your understanding and patience as we work together to reach an outcome that works for you.
Great service, and great product
Great service. Fast delivery. Delighted with my purchase for my daughter. She loves her new pram. Lovely design 😍 lightweight but sturdy.100% recommend
1. November 2024
Antwort von Cosatto Ireland
We're so happy to hear you and your daughter are enjoying the pram! It's wonderful to know that you found it lightweight and sturdy, and that the design is a hit. Thank you for your kind words and recommendation.
Very poor stroller tiny small frame…
Very poor stroller tiny small frame with a flimsy hood
31. Oktober 2024
Antwort von Cosatto Ireland
We understand your disappointment with the stroller's size and hood. We appreciate your feedback and will use it to improve our products.
Excellent Car Seat
Some huge improvements with this new 360 seat, in particular the button for the 360 spin, it's a dream. Fitting it is pretty straight forward and the little ones love the designs. Couldn't be happier.
2. November 2024
Antwort von Cosatto Ireland
We're so glad to hear you're enjoying the new 360 seat! It sounds like you and your little ones are having a wonderful time with it. We appreciate your feedback and are thrilled you're happy with the design and functionality.
I am thrilled with the ease of ordering…
I am thrilled with the ease of ordering and the speed and efficiency of the delivery process. The baby car seat looks and feels even better than it did in the images. We have yet to install it in the car but trust that this too will be an easy process.
28. Oktober 2024
Antwort von Cosatto Ireland
We are delighted to hear that you are thrilled with your recent purchase. We strive to provide our customers with a seamless and enjoyable experience, and we are glad that we were able to meet your expectations. We appreciate your kind words about the baby car seat and hope you enjoy it for many years to come.
I’ve spent almost 300 euro on a buggy…
I’ve spent almost 300 euro on a buggy that I can’t use, I have not received an email for collection. Please contact me asap, otherwise I’m arranging a chargeback.
Please can you reply to my email on 7 of October, I tried ringing today from Ireland to a UK number and after 10 minutes on hold I gave up.
Hello
Order #IE4712
The brake automatically goes on when I push the buggy forward a few feet, please advise how this can be fixed.
Please can you reply to my email.
The buggy is not working properly, besides the brake, the back support for the child keeps falling back.
Kind regards
Helen
7. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Cosatto Ireland
Hi Helen,
Thank you for leaving a review, we have sent you over an email to get this resolved.
Thank you
I’m very dissatisfied and discontent…
I’m very dissatisfied and discontent with Cosatto.
I’ve got a continental bundle and I loved it, but the bundle is too big and too heavy for myself. I’ve send an email to customer care to return it, cause I was going to buy again Cosatto, but some smaller items, they return my email saying that as Im in Ireland I needed to send an email to repairscumiskeysnurseryservicecom. I did it! They answered me after a long time and the last update they said they’d collect the items last Monday, 21st of October, today is 25th, and I’ve send couple of emails and no answer yet! I need it returned and my money back ASAP!
On 20th I’ve bought the new cosatto items: Order #IE4774 confirmed, I’ve got 2 items only on 23rd, but I had bought 3 items. I’m missing the third item. Where is that? Lost? I didn’t get any explanation yet!
Please I need answers!
Patricia
21. Oktober 2024
Antwort von Cosatto Ireland
Hi Patricia,
I understand your frustration and I can't apologise enough for the inconvenience you've experienced.
I've located your email and have now responded with an update.
Team Cosatto
Pleased with it so far. Only used once.
Liking it so far. 9 mth old seems comfortable in it.
Hood is difficult to attach and doesn't cover much of the car seat. The button to turn is on the right so have to reach behind the seat to use it. The leg button is on the left (closer) possibly should be opposite for usability when seat is behind passenger seat.
23. September 2024
Antwort von Cosatto Ireland
Good Morning,
Thank you for leaving a review for your All in All rotate Ultra
I will pass your comments onto our design team to take into account for further car seats.
Team Cosatto
I love the footmuff
I love the footmuff! It's super cosy and looks great. It arrived very quickly and was well packaged.
29. August 2024
Antwort von Cosatto Ireland
Hey Sorcha, thank you for taking the time to leave us a review, we are really happy to hear the delivery service has been a great experience for you.
Team cosatto x
2nd one
We have two babies under two and had the same highchair for our first baby, loved it so much we ordered another when our second baby ready to start! Ordering easy, delivery quick and with DPD 👍
9. August 2024
Antwort von Cosatto Ireland
Thank you for taking the time to leave your review, Team Cosatto
Beautiful design and great quality
Beautiful design and great quality. Universal fit was perfect for our uppababy vista buggy. Would definitely recommend
22. August 2024
Antwort von Cosatto Ireland
Thanks for taking the time to leave your review, Team Cosatto
My stroller arrived and it had mould on…
My stroller arrived and it had mould on it. Impossible to get a reply to sort Issue out.
20. August 2024
Antwort von Cosatto Ireland
Hi Nicole, sorry to see this, I can't see any order for a pram or any contact from you can you please contact us at Cuddle@cosatto.com Thanks Team Cosatto
Poor customer support
Unfortunately, it seems very difficult to get a reply from customer support. First issue was regarding the tracking and delivery of a travel system and now the second time I haven't gotten a reply is registering my purchase - and you have 28 days to do so. I hope this gets fixed, otherwise any future communication would be a nightmare.
2. August 2024
Antwort von Cosatto Ireland
Hi, Thank you for leaving us a review. I am really sorry for the delay in us getting back you. This has been registered for you. Team cosatto x
Antwort von Cosatto Ireland
Thank you for taking the time to leave your feedback, Team Cosatto
Antwort von Cosatto Ireland
Hi, thank you for taking the time to leave us a review. We are glad to hear that you are happy with your new Highchair.
Team Cosatto.
Antwort von Cosatto Ireland
Hi Aideen,
Thank you for taking the time to leave us a review, we are glad that you are happy with your new stroller.
Team Cosatto.
Antwort von Cosatto Ireland
Thank you for taking the time to leave your review, Team Cosatto
Antwort von Cosatto Ireland
Thank you for taking the time to leave your review, Team Cosatto
Antwort von Cosatto Ireland
Hi Sakina,
Thank you for taking the time to leave us a review
Team Cosatto
Beautiful car seat but a questionable safety
The seat I got is beautifully made. It was delivered quickly, easy to install and looks and feels really good. My problem is that my baby's chin is resting on his chest and there's no way to adjust him into more reclined position. Baby is on the smaller side - 48cm but the seat is advertised from 40cm so I don't understand. I now have to hold my baby's head upright during the ride and hope he'll grow into the seat.
22. Juli 2024
Antwort von Cosatto Ireland
Hey Marta,
Thank you for taking the time to leave us a review :)
There are some things that can help with the reduction of the head flop. Avoiding bulky clothing, hoods which can push little one further forward in the seat.
Please also ensure little one is sitting correctly in the seat with their bottom as far back as possible and the harness tight and that the recline is in its full position whilst using the appropriate liner. If you are concerned in anyway please do get in touch and we can take a look at this for you. Team cosatto x
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