So far excellent customer service when I needed help with my BBQ accessories stop.me from making mistakes and rang and told me I order wrong thing and help to to get the correct things I need he went... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
highly recommend this bbq it was easy to set up. plus we used the bbq it was brilliant never released and charcoal smoke. me and my family like the look size of bbq didn't even burn paint work when us... Mehr ansehen
GOOD Price. Speed of delivery. Ease of unpacking. Ease of assembly. Construction materials quality Engineering and design BAD Expanded polystyrene packing, bad for environment and prod... Mehr ansehen
This is my 2nd XL smoker - the first one had done 7 years work, still serviceable but ideally needed a new charcoal tray so I decided to treat myself to a nice new shiny one instead of just replacing... Mehr ansehen
Unternehmensdetails
Über CosmoGrill
Vom Unternehmen geschrieben
Welcome to CosmoGrill — the UK's home of premium barbecues and outdoor cooking.
Founded in 2016, CosmoGrill has grown from a passion for great outdoor cooking into one of the UK's most trusted barbecue brands. Whether you're a casual weekend griller, a family entertainer, or a dedicated pitmaster chasing the perfect smoke ring, we have a barbecue built for you.
Our range covers everything from compact charcoal kettle grills and XL offset smokers to powerful gas barbecues and innovative hybrid dual-fuel models that give you the best of both worlds. Every CosmoGrill product is designed with you in mind, combining quality materials, thoughtful features, and accessible pricing so that great outdoor cooking is available to everyone.
Based in the UK, we support our customers with responsive service and a genuine focus on getting things right. We also stock a wide range of spare parts, helping you extend the life of your barbecue and get the most out of your purchase for years to come.
Why choose CosmoGrill?
- Free next-day delivery across mainland UK
- Free returns on all barbecues
- Same-day warehouse collection available
- Best price guarantee on every order
With 125+ products and thousands of happy customers across the UK, our Trustpilot reviews speak for themselves. We take every piece of feedback seriously, whether it is a glowing five stars or something that needs putting right, because delivering a great experience matters to us.
Join thousands of customers already cooking with CosmoGrill.
Explore the full range at cosmogrill.com and find your perfect barbecue today.
Why Choose CosmoGrill
Vom Unternehmen geschrieben
- Built for Real BBQ Experiences
- From charcoal and gas classics to dual fuel versatility, every CosmoGrill barbecue is designed to deliver performance, durability, and great value. Whether you're cooking for two or hosting a full garden party, our grills are built to handle it.
- Fast Delivery, Reliable Support
- Enjoy free next day delivery across mainland UK, easy returns, and responsive customer support when you need it. We are here before and after your purchase.
- Spare Parts, Not Replacement BBQs
- We stock a wide range of spare parts so you can keep your barbecue going for years. A smarter, more sustainable way to enjoy outdoor cooking.
Shop with Confidence | Built on Trust
Fast delivery, easy returns, and support you can rely on.
We stand behind every CosmoGrill purchase. Enjoy free next-day delivery across mainland UK, free returns on all barbecues, and responsive UK-based customer support. If something is not right, we will work quickly to put it right. Simple as that.
Kontaktinformationen
Unit A3, Middlesex Business Centre, UB2 4AB, London, Vereinigtes Königreich
- 02081912091
- support@cosmogrill.co.uk
- cosmogrill.com
BBQ Season Ready? - SPRING SALE IS LIVE!
4,5
Hervorragend
1088 Bewertungen
Bittet Kunden um Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent BBQs
Their products are excellent and with replacement parts available their BBQs last longer than many alternatives. Delivery is very prompt and communications clear.
6. Juli 2026
Able to pick it up the same day and was…
Able to pick it up the same day and was easy to follow instructions
3. Juli 2026
Great BBQ
The actual BBQ when constructed is great it's just the actual construction leaflet. It's very vague could do with being a bit better detailed. Great product even better now I have the official cover for it. Only tried the gas side at moment so can't really say anything about smoker and charcoal side.
22. Juni 2026
Great bbq, absolute nightmare to build
Great bbq once it is built, however it is a nightmare to build, the instructions are just all over not step by step.
22. Juni 2026
Arrived very quickly and informed of…
Arrived very quickly and informed of delivery. A very good price and good quality.
6. Juli 2026
brilliant grill.Went together well and…
brilliant grill.Went together well and fully adjustable when cooking
22. Juni 2026
Really quick delivery time and great…
Really quick delivery time and great products. Recently bought a cover for my xl bbq/smoker. Really good quality and saves me putting the bbq away after every use
22. Juni 2026
Excellent service from start to finish
Excellent service from start to finish. I placed my order on Friday evening, and it was delivered the very next day, which exceeded my expectations.
The unit was straightforward to assemble, thanks to the clear and easy-to-follow instructions provided. Overall, a great product backed by fast delivery and a smooth purchasing experience. Highly recommended.
19. Juni 2026
Really excellent service on replacement parts
I wanted to get a new bbq charcoal tray and they were sold out on the website. I asked the chat assistant Ella and she checked and found a few in stock and put me in to a brilliant ordering system. I couldn’t have had better service - and we also like our XL Smoker BBQ very much. Thanks so much Ella and Cosmo Grill
11. Juli 2026
Bewertung ohne vorherige Einladung
You won’t regret buying one!
The whole experience with CosmoGrills was smooth and painless. Not only is the product of genuine good quality and amazing for the price! Whenever ordering something of a decent size you always worry that you won’t be in when it’s being delivered, but having the option of choosing your preferred delivery day takes that worry away.
It didn’t take long to build either, only took about an hour. The only time I thought there might have been an issue was during the build the instructions stated I needed 44 of these specific screws, but there was only 40 of that specific screw in the set they sent. The crisis was adverted as they sent some spares in the set and it all worked out.
This did not warrant a loss of stars in the review for me though!
As the over all the experience I had with CosmoGrill means I will 100% be coming back and ordering anything else I need or want. I will also be sharing their name with my family and friends.
4. Juli 2026
What a service ordered a bbq on…
What a service ordered a bbq on Saturday at 111:00 delivered Sunday by 12:30
Easy to put together cooking on it by 2:00
Fantastic company 100% recommend
4. Juli 2026
Good instructions quite quick to put…
Good instructions quite quick to put together and works a treat.
20. Juni 2026
Platinum Yamara 6+2 Gas Barbecue
Packaged very well, arrived very quickly. Took just over 2 hours to build. instructions were easy to follow, the barbecue looks great and is of high quality. It's great that the gas regulator is supplied, also the removable fat traps and drip tray worked well.
Can recommend this barbecue
25. Juni 2026
Proactive & helpful!
We unfortunately experienced some damage with our BBQ, however Zandra was very understanding and proactive in sorting this out for us. They provided a gesture of goodwill and helped further when it didn’t initially arrive. The BBQ itself has been great too!
17. Juni 2026
Great product - buy direct for excellent customer service
Grill was shipped same day for next day delivery. Item was well packed and complete. Good customer service.
3. Juli 2026
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Absolutely absurd customer service
The £400 bbq arrived damaged. I asked for a replacement one was told no. I asked for compensation I was told no
But I was told hit it with a rubber hammer and then spray paint it. And we send you a free pizza tray.
I have spent 10 days, trying to get a better solution via what's app. As you cant call them. And all they have done is blame the delivery drive. The item arrived in 2 undamaged boxs and was packed perfectly. But Cosmo refuse to accept anything. I have photos and email to prove all of this and happy to show anyone. If you use them. I hope to the moon and back, your item is not damaged.
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von CosmoGrill
Hello Mrs Dunn,
Thank you for taking the time to share your feedback with us. We appreciate you bringing this matter to our attention.
I am genuinely sorry to hear about your initial experience and the frustration caused when your barbecue arrived affected. We completely understand why the early solutions provided did not meet your expectations, especially since this item was purchased as a special birthday gift.
I am glad that our management team was able to step in and work with you to find a suitable resolution. As agreed in our previous communications, we have successfully processed the partial refund back to your original payment method, and we are pleased we could reach a positive conclusion together.
We truly appreciate your patience and understanding throughout this process. Please feel free to reach out if you ever need any further assistance.
Best,
CosmoGrill
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