I was disappointed that despite paying express for the piece of equipment and it took 2 days and it was partially my fault that I got the wrong part. I'll give them 4 stars because they are working to... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The N20 Mask Cushions are good quality (don't go for cheaper substitutes - I tried some and was disappointed) and are fairly priced for the quality. They were securely packed and delivered to me in go... Mehr ansehen
Unternehmen hat geantwortet
Good price, fast delivery, well packaged. Replacing the old tube with worn out connection and water tank made the unit so much quieter. I should have replaced them 2 years ago.
Unternehmen hat geantwortet
After many years using a Phillips AutoSet CPAP it was time to try a new option. The team at CPAP Victoria made my shopping experience very pleasant and easy and The specials package also provided a fr... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
CPAP Victoria is a proudly family-owned and operated business dedicated to helping people across Victoria achieve better sleep and improved quality of life. With over 16 conveniently located clinics, plus a strong online presence, we provide expert care, trusted advice, and access to the latest CPAP technology for the treatment of sleep apnea. Our philosophy is simple: combine world-class products with personalised, face-to-face service. Each of our clinics is staffed by trained consultants who take the time to understand every patient’s individual needs. From diagnosis and trial through to long-term therapy support, our team ensures that patients feel confident, comfortable, and cared for at every step of their sleep health journey. We stock a wide range of CPAP machines, masks, and accessories from leading brands such as ResMed, Philips, and Fisher & Paykel. Our clinics also provide in-person fittings, machine troubleshooting, and loan equipment when required—services that most online-only competitors cannot offer. At CPAP Victoria, we believe in making therapy affordable and accessible. We regularly run promotions, offer trade-in deals, and provide ongoing support to help patients get the best value from their equipment. Above all, our focus is on empowering patients with the knowledge, tools, and confidence they need for long-term success in CPAP therapy.
Kontaktinformationen
Victoria, Australien
- 1300 750 006
- info@cpapvictoria.com.au
- cpapvictoria.com.au
Sleep Apnoea Diagnosis: What's Next?
4,7
Hervorragend
3487 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Easy to order and prompt delivery
23. April 2026
Antwort von CPAP Victoria
Hi,
Thank you so much for your 5-star review!
We’re so glad to hear you found the ordering process easy and the delivery prompt, that’s exactly what we aim for 😊
We really appreciate your support and look forward to helping you again in the future!
Kind regards,
The CPAP Victoria Team
One item was out of stock
One item was out of stock, but the staff member reached out to update me and check if I wanted all together or send what was available. The complete lot came quickly anyway, so I was happy with teh good response.
20. April 2026
Antwort von CPAP Victoria
Hello,
Thank you so much for your 5-star review!
We really appreciate your understanding and are so glad our team was able to keep you updated and give you options when one item was out of stock. Communication is really important to us, so it’s great to hear that made a difference 😊
We’re also happy everything arrived quickly in the end! Thanks again for your support, we look forward to helping you again in the future!
Best regards ,
The CPAP Victoria Team
Organised a click and collect of parts…
Organised a click and collect of parts was ready promptly and ease at pick up
19. April 2026
Antwort von CPAP Victoria
Hi there,
Thank you so much for your 5-star review!
We’re so glad to hear your click and collect order was ready promptly and easy to pick up, that’s exactly the experience we aim to provide 😊
We truly appreciate your support and look forward to helping you again in the future!
Kind regards,
The CPAP Victoria Team
Antwort von CPAP Victoria
Hello,
Thank you so much for your review, we really appreciate your feedback!
We’re glad to hear Ruby was able to assist you well 😊 We do apologise for the inconvenience with stock availability, and we completely understand how frustrating that can be. We’re always working to improve our stock levels to better meet demand.
Thank you again for your support, and we hope to provide you with an even smoother experience next time!
Best regards,
The CPAP Victoria Team
Informative and helpful with set up of purchase. Ease of shared information within the locations.
Helpful with set up
20. April 2026
Antwort von CPAP Victoria
Hi,
Thank you so much for your wonderful 5-star review!
We’re so glad to hear you found our team informative and helpful, especially with the setup and sharing information across our locations, that’s something we really strive to get right 😊
We truly appreciate your support and look forward to assisting you again whenever you need!
Kind regards,
The CPAP Victoria Team
Easy ordering process and efficient…
Easy ordering process and efficient delivery service
17. April 2026
Antwort von CPAP Victoria
Hello,
Thank you so much for your 5-star review!
We’re so glad to hear you found the ordering process easy and the delivery efficient, that's exactly what we aim for 😊
We truly appreciate your support and look forward to helping you again in the future!
Kind regards:
The CPAP Victoria Team
Could have a much more comfortable bed.
Could have a much more comfortable bed.
The whole point of a sleep study is to get a good nights rest.
This doesn’t happen in the pokey little bed supplied
14. April 2026
Antwort von CPAP Victoria
Hi there,
Thank you for your review and for sharing your feedback, we truly appreciate it.
We’re sorry to hear that your sleep study experience was uncomfortable, as we understand how important a good night’s rest is during that process. We’d just like to clarify that our company provides support after a sleep study has been completed, helping patients begin and manage their CPAP therapy. Unfortunately, we don’t have any involvement in how sleep studies are conducted, including the beds or facilities used.
We recommend reaching out directly to the clinic or provider where your sleep study was completed, as they would be best placed to address your concerns and take your feedback on board.
We appreciate your understanding, and we’re always here to support you with your CPAP journey moving forward.
Kind regards,
The CPAP Victoria Team
It was great and easy
17. April 2026
Antwort von CPAP Victoria
Hi there,
Thank you so much for your 5-star review!
We’re so glad to hear the process was great and easy for you, that’s exactly what we aim for 😊
We really appreciate your support and look forward to helping you again in the future!
Kind regards,
The CPAP Victoria Team
Antwort von CPAP Victoria
Hi,
Thank you so much for your 5-star review!
We’re so glad to hear you’ve had another excellent experience with us, that truly means a lot 😊
We really appreciate your continued support and look forward to helping you again whenever you need!
Kind regards,
The CPAP Victoria Team
Antwort von CPAP Victoria
Hello,
Thank you so much for your 5-star review!
We’re really glad to hear you were happy with our prompt service and communication, that’s exactly what we strive for 😊
We truly appreciate your support and look forward to helping you again in the future!
Kind regards,
The CPAP Victoria Team
I am genuinely impressed and deeply…
I am genuinely impressed and deeply appreciative of the exceptional customer experience provided by CPAP Victoria. Their consistent professionalism, attention to detail, and genuine care made every step of the process seamless and reassuring. It is rare to encounter service that not only meets expectations but so clearly exceeds them.
17. April 2026
Antwort von CPAP Victoria
Hi there,
Thank you so much for your incredibly kind and thoughtful 5-star review!
We’re truly grateful for your words, it means a lot to know that our team’s care, attention to detail, and commitment to supporting our patients has made such a positive impact on your experience. Providing a seamless and reassuring journey is exactly what we strive for, so it’s wonderful to hear we’ve been able to exceed your expectations.
Your support genuinely means the world to us, and we look forward to continuing to assist you whenever you need 😊
Best regards,
The CPAP Victoria team
Antwort von CPAP Victoria
Hello,
Thank you for your feedback, we are sorry for the number of emails you’ve received.
We completely understand that it can feel like a bit much. We do send tracking updates at each stage so our patients can stay informed, easily track their parcel, and have peace of mind that it’s on its way and arrives safely.
That said, we truly appreciate you letting us know, and we’ll certainly take this on board. Thank you again for your understanding and for bringing this to our attention.
Warm regards,
The CPAP Victoria Team
Quick Transaction/Delivery
16. April 2026
Antwort von CPAP Victoria
Hi,
Thank you so much for your 5-star review!
We’re so glad to hear your transaction and delivery were quick and smooth, that’s exactly what we aim for 😊
We really appreciate your support and look forward to helping you again in the future!
Kind regards,
The CPAP Victoria Team
Good service & good product
16. April 2026
Antwort von CPAP Victoria
Hi there,
Thank you so much for your 5-star review!
We’re really glad to hear you’re happy with both the service and the product, that’s exactly what we aim for 😊
We truly appreciate your support and look forward to helping you again in the future!
Kind regards,
The CPAP Victoria Team
Service always excells
I have always ordered my replacement items through CPAP Victoria because from the very start they have been courteous, prompt and knowledgeable in their dealings with me.
13. April 2026
Antwort von CPAP Victoria
Hi,
Thank you so much for your wonderful 5-star review!
We’re truly grateful for your continued support and so glad to hear that you’ve consistently had a positive experience with our team. Being courteous, prompt, and knowledgeable is exactly what we strive for, so your feedback really means a lot to us 😊
We look forward to continuing to support you with your therapy, please don’t hesitate to reach out if you ever need anything!
Best regards,
The CPAP Victoria Team
Antwort von CPAP Victoria
Hello,
Thank you so much for your 5-star review!
We’re so glad to hear your delivery was speedy, that’s exactly what we aim for 😊
We truly appreciate your support and look forward to helping you again in the future!
Kind regards,
The CPAP Victoria Team
Order arrived in excellent condition
Order arrived in excellent condition, due to the quality of the packaging. However postal time from order to receipt could be faster.
14. April 2026
Antwort von CPAP Victoria
Hi there,
Thank you so much for your thoughtful review, we really appreciate you taking the time to share your feedback.
We’re so glad to hear your order arrived in excellent condition and that the packaging met your expectations. We completely understand your comments regarding delivery time, and we truly appreciate your patience. We always aim to have orders dispatched as quickly as possible so they reach our patients promptly, however there are times where unforeseen delays with Australia Post are unfortunately outside of our control.
Thank you again for your support, we genuinely value it and look forward to assisting you again in the future.
Kind regards,
The CPAP Victoria Team
we received a phone call to inform our…
we received a phone call to inform our order is fullfilled and available to click and collect at the Footscray branch only to arrive there and be told that one of the items (resmed powerbank charger) is out of stock
13. April 2026
Antwort von CPAP Victoria
Hello,
We’re really sorry for the inconvenience and for the frustration caused.
After reviewing your order, we’re unable to see a ResMed power bank charger listed among the items purchased. That said, we definitely want to get this sorted for you as quickly as possible.
Could you please email us with a photo of the item you did not receive? Once we have that, we’ll investigate further and work to rectify the issue for you as soon as possible.
We appreciate your patience and understanding, and again, we sincerely apologise for the experience you had at our Footscray branch.
Warm regards,
The CPAP Victoria Team
Antwort von CPAP Victoria
Hi there,
Thank you so much for your 5-star review!
We’re so glad to hear you were happy with our fast service, that means a lot to us 😊
We truly appreciate your support and look forward to assisting you again in the future!
Kind regards,
The CPAP Victoria Team
Fast delivery
13. April 2026
Antwort von CPAP Victoria
Hi,
Thank you so much for your 5-star review!
We’re really glad to hear your order arrived quickly, that’s exactly what we aim for 😊
We truly appreciate your support and look forward to helping you again in the future!
Kind regards,
The CPAP Victoria Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.