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CREATE Fertility - St Paul's Bewertungen 

275
•
TrustScore 4.5 von 5

4,3

150 Cheapside, EC2V 6ET London, England, GB

•

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Create/ABC were just amazing. Every single member of staff, from the receptionists, to the patient coordinators, the consultants and surgeons were all sympathetic, knowledgable and ultimately led us t... Mehr ansehen

Bewertet mit 1 von 5 Sternen

They just after the money, they dont care about you or your issues or your fertility its all money masked under “ care”. They lost my payment the whole department couldnt find it, then they wouldnt le... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

The whole nursing team at Create St Pauls were fantastic. I felt assured and comfortable at each stage. I appreciated that the nurses in theatre all intoduced themselves and created a friendly environ... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

First class on transfer day - see some new faces - Daisy, Claire and Sabrina couldn’t have been better - funny, calming warm and professional - the team had excellent chemistry too -Our doctor was 1... Mehr ansehen

Unternehmen hat geantwortet


Unternehmensdetails

  1. Kinderwunschklinik
  2. Arzt für Kinderwunschbehandlung
  3. Samenbank

Vom Unternehmen geschrieben

As part of the world's leading fertility group, we combine global expertise with personalised fertility treatment from your caring local team, to achieve exceptional success rates.


Kontaktinformationen

  • 150 Cheapside, EC2V 6ET, London, England, Vereinigtes Königreich

  • 0203 319 9490

4,3

Hervorragend

TrustScore 4.5 von 5

275 Bewertungen

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Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 69 % seiner negativen Bewertungen beantwortet

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4,3

Alle Bewertungen

(275)

137 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Trust the process

I am grateful to all the Consultants and Nurses at Create Fertility- without you all, I wouldn’t be sitting here with my baby girl in my arms writing this review.
We were supported and listened to and hope was given- despite being told we required donor eggs.
I learnt that I needed to trust the doctors, trust in the process and trust in my body. Have faith!

18. Dezember 2024
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Antwort von CREATE Fertility - St Paul's

Hi Priya,

Thank you for sharing your experience and the lovely review. We're so glad we were able to support you in your journey. Congratulations on behalf of our St Pauls clinic team

We wish you all the best in your next steps,

CREATE Fertility

Bewertet mit 5 von 5 Sternen

First and second round both worked

I had my first time round had a girl with abc/create 2nd time round fell pregnant. Absolutely over the moon the staff are amazing.
I love the fact it was the same doctor that done my transfer both times thank you Dr Kulkarm

8. Oktober 2024
Bewertung ohne vorherige Einladung
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Antwort von CREATE Fertility - St Paul's

Hi Mina,

Thank you for sharing your experience and the lovely review. We're so glad we were able to support you in your journey. Congratulations on behalf of our St Paul's team.

We wish you all the best in your next steps,

CREATE Fertility

Bewertet mit 5 von 5 Sternen

Great experience!

The Dr. made me feel super comfortable during my scan, took the time to explain everything and made the whole experience seamless. All the staff were great. Would highly recommend.

12. November 2024
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Antwort von CREATE Fertility - St Paul's

Hi Miss Lawlor,

Thank you for sharing your experience and the lovely review. We're so glad we were able to support you in your journey.

We wish you all the best in your next steps,

CREATE Fertility

Bewertet mit 5 von 5 Sternen

The successful of my procedure

The successful of my procedure, the staff’s commitment and welcoming.

8. November 2024
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Antwort von CREATE Fertility - St Paul's

Hi,

Thank you for sharing your experience and the lovely review. We're so glad we were able to support you in your journey.

We wish you all the best in your next steps,

CREATE Fertility

Bewertet mit 5 von 5 Sternen

Successful IVF…

The doctors understand my body system based on test results and gave the best protocol for the treatment.

8. Jänner 2024
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Antwort von CREATE Fertility - St Paul's

Hi Tosin,

Thank you for sharing your experience and the lovely review. We're so glad we were able to support you in your journey.

We wish you all the best in your next steps,

CREATE Fertility

Bewertet mit 5 von 5 Sternen

I highly recommend Create

Had a great experience at St Paul's clinic, i have been looked after very well. We have now a boy, and im so glad i met that amazing staff

4. November 2023
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Antwort von CREATE Fertility - St Paul's

Hi Cansu,

Thank you for sharing your experience and the lovely review. We're so glad we were able to support you in your journey. Congratulations on behalf of our St Pauls clinic team!

We wish you all the best in your next steps,

CREATE Fertility

Bewertet mit 5 von 5 Sternen

Much appreciated for the support

We would like to thank create fertility for second time by looking after me through the process and it resulted to a healthy baby boy and now we we have a boy and girl and we are looking forward to use the rest of our embryos.
Anyone looking to have a baby ,can contact the clinic they are very popular with mild hormone treatments.
Thank you Create Fertility for all the support.
Best of luck for anyone starting the treatment process.

27. Dezember 2023
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Antwort von CREATE Fertility - St Paul's

Hi Nour,

Thank you for sharing your experience and the lovely review. We're so glad we were able to support you in your journey. Congratulations on behalf of our St Pauls clinic team!

We wish you all the best in your next steps,

CREATE Fertility

Bewertet mit 5 von 5 Sternen

St Paul’s experience Egg collection

Had my egg collection at St Pauls and had the best care. Everyone was so kind, explained everything. Would like to say a special thanks to my main nurse Krystal (and the other nurses who I can’t remember the name of sorry!) who introduced herself with a smile, accompanied me to theatre and made sure I was pain free post the procedure. Genuinely 10/10 care. Thank you.

18. September 2024
Bewertung ohne vorherige Einladung
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Antwort von CREATE Fertility - St Paul's

Hi Chloe

Thank you for sharing your experience and the lovely review. We're so glad to be able to support you in your journey.

We wish you all the best in your next steps,

CREATE Fertility

Bewertet mit 2 von 5 Sternen

Great Medical team, very poor admin!

Create’s medical, nursing and surgical team were brilliant and during my appointments and procedures made me feel totally at ease. We never saw the same doctor twice would be my only feedback, but the people we did see were always great. Sadly the admin team really let Create down. The communication was poor, I chased basic information and the only way to get to speak to someone was to withhold payment so they called you! We also had some bad experiences, for example, after my first round I was told I was pregnant and then told I wasn’t a matter of minutes later on another call. If it wasn’t for the head of nursing (Chriss) we would have left Create. Her support, understanding and dedication to getting our questions answered in areas outside of her remit were hugely appreciated. We are so so lucky that a few rounds in we managed to fall pregnant and now have a beautiful 7 week old baby boy, which in the end is all that matters, it would have just been wonderful if our experience with Create wasn’t so frustrating, adding to an already stressful time.

31. August 2023
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Antwort von CREATE Fertility - St Paul's

Hello Kelly,

Thank you for sharing your feedback about your experience at Create. We are thrilled to hear about the arrival of your beautiful baby boy and appreciate your kind words for our medical, nursing, and surgical team. It’s wonderful to know that they were able to provide you with the support and care you needed during your appointments and procedures.

However, we regret to learn about the challenges you faced with our administrative team. We understand that clear and timely communication is crucial, especially during such an important and emotional time in your life. We are sorry for the frustrations you experienced and acknowledge that we need to improve our communication protocols to better serve our patients.

Ensuring that our patients feel informed and supported throughout their journey is a priority for us. We’d like to reassure you that the circumstances of your experience are being reviewed by members of our team

We’re also grateful for your recognition of Chriss and her efforts to provide assistance beyond her typical responsibilities. We will make sure to pass along your appreciation to her.

Thank you once again for your feedback. We wish you all the best in the next steps of your journey,

CREATE Fertility

Bewertet mit 1 von 5 Sternen

I do not recommend this clinic

I do not recommend this clinic.

They were very poor with communication and difficult to get hold of. IVF has very critical timelines so you need a team who you can speak to easily. There were times when we would wait days for a response. There was also conflicting advice and a misdiagnosis. We went to another clinic and had a much better service there. Our treatment at the other clinic was successful and I put this down to a better protocol for us, better listening and less stress vs. Create.

They also took too long to send over our medical notes.

2. Oktober 2023
Bewertung ohne vorherige Einladung
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Antwort von CREATE Fertility - St Paul's

Hi Holly,

We're sorry to hear you have not been happy with your experience with us. Our team aims to provide quality care to all patients and we regret that you felt this was not the case for you. We would like to assure you that members of our team are team are taking steps to investigate the circumstances of your review and will be in contact regarding this.

Wishing you all the best in your next steps,

CREATE Fertility

Bewertet mit 5 von 5 Sternen

fantastic

Create were fantastic, good communication throughout; with a sensitivity to the journey of IVF.
We had one unsuccessful transfer and sit writing this with our 6-week old daughter and are so grateful to create for making it all possible.

8. Dezember 2023
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Antwort von CREATE Fertility - St Paul's

Hi Rob and Sarah,

Thank you for sharing your experience and the lovely review. We're so glad we were able to support you in your journey. Congratulations on behalf of our team!

We wish you all the best in your next steps,

CREATE Fertility

Bewertet mit 5 von 5 Sternen

We had such a brilliant experience with…

We had such a brilliant experience with Create from start to finish. Lauren, our patient coordinator, helped us throughout. Every appointment was comfortable, calm and reassuring. Every single person we came into contact with, reception staff, doctors, nurses, anaesthetists etc treated us with such kindness. Could not recommend enough. No question felt stupid to ask, the support we received was amazing. As a same sex couple, a thoughtful and aware environment was super important to us, and Create really delivered on this front also.

7. August 2024
Bewertung ohne vorherige Einladung
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Antwort von CREATE Fertility - St Paul's

Hi Emily,

Thank you for sharing your experience and the lovely review. We're so glad to be able to support you in your journey.

We wish you all the best in your next steps,

CREATE Fertility

Bewertet mit 1 von 5 Sternen

I don’t recommend this clinic.

I don’t recommend this clinic.
I have 4 embryo transfer , all failed. They didn’t do all the blood test, investigation, after 2 failed embryo transfers they give me injections, but without any progesteron blood test🤦
First I was at Abc clinic, after 2 failed embrions they said to me” we don’t know why, you have to go at create fertility “ . Basically the let me in stand by, without any answers.
First they ask for money, after you have to call them for next step.
Very disappointed, definitely I don’t recommend. Inexperienced.

23. Juli 2024
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Antwort von CREATE Fertility - St Paul's

Hello Nicoleta,

We're sorry to hear you have not been happy with your experience with us. We aim to provide quality care to all patients and regret that you felt this was not the case for you. We apologise if you felt reasonings for any changes to your treatment protocol were not explained affectively. We understand that members of our team have been in contact to arrange an appointment time that suits you. If you would like to receive any further support regarding your experience please contact our team at support@createfertility.co.uk.

We wish you all the best in your next steps.

CREATE Fertility

Bewertet mit 5 von 5 Sternen

Excellent

Excellent. Clear, friendly guidance and nurses and doctor considerate and caring. Felt looked after throughout whole process.

1. August 2024
Bewertung ohne vorherige Einladung
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Antwort von CREATE Fertility - St Paul's

Hi Francesca,

Thank you for taking the time to share your experience and such a lovely review.
We're so glad we were able to support you through your journey.


Wishing you all the best in your next steps.

CREATE Fertility

Bewertet mit 5 von 5 Sternen

Great clinic, warm staff

23. Juli 2024
Bewertung ohne vorherige Einladung
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Antwort von CREATE Fertility - St Paul's

Hi JS,

Thank you for the lovely review. We're so glad to be able to support you in your journey.

We wish you all the best in your next steps,

CREATE Fertility

Bewertet mit 5 von 5 Sternen

Very friendly staff

Very friendly staff and the team that carried out my procedure were amazing, friendly and caring

2. Juli 2024
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Antwort von CREATE Fertility - St Paul's

Hi Garry,

Thank you for sharing your experience and the lovely review. We're so glad to be able to support you in your journey.

We wish you all the best in your next steps,

CREATE Fertility

Bewertet mit 5 von 5 Sternen

From the start Create Fertility at St…

From the start Create Fertility at St Paul’s, London we’re understanding, approachable and took me through each step without being overwhelming. Everyone from the reception staff to Nurses and embryologists were amazing, so friendly and gave clear instructions on next steps and what to expect.
My treatment resulted in our identical twin girls! Over half way now and couldn’t be happier.
Thank you to Create and the team

29. Februar 2024
Bewertung ohne vorherige Einladung
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Antwort von CREATE Fertility - St Paul's

Hello Sarah,

Thank you for sharing your experience and the lovely review. We're so glad to be able to support you in your journey.

We wish you all the best in your next steps,

CREATE Fertility

Bewertet mit 5 von 5 Sternen

From start to finish Abc Ivf have been…

From start to finish Abc Ivf have been a wonderful service. The staff are polite, kind and very caring. Great option for those wanting a professional service for more affordable price compared to other clinics.

3. Juli 2024
Bewertung ohne vorherige Einladung
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Antwort von CREATE Fertility - St Paul's

Hi Lucky

Thank you for taking the time to share your experience and leave such a lovely review, we're so glad we were be able to support you on your journey. Congratulations on behalf our team.

Wishing you all the best,
CREATE Fertility!

Bewertet mit 1 von 5 Sternen

Really Disappointed with Create

Really Disappointed with Create. Started our journey with them in 2021 for three rounds of IVF. First round was amazing, was regularly seen by the same consultants and things went well until sadly we lost the baby at 6 weeks. The next two rounds through 2022 - 2023 were disorganised, the clinic was over flowing and we were seen by multiple advisors throughout the process, some with conflicting advise, some wanting to proceed with egg collection and costly injections and one in particular, whom had previously cancelled a cycle part way through, advising that perhaps it should be cancelled again. All resulted in no pregnancy for us and sadly we are unable to afford more treatment as the sperm donor along with injections and fresh egg transfer each time came in excess of 23k. On final meeting the clinic asked if we would like some counselling of which I agreed to they are sill yet to call. That was in November 2023.

6. November 2023
Bewertung ohne vorherige Einladung
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Antwort von CREATE Fertility - St Paul's

Hello Emma,

We are deeply sorry to hear you have been unhappy with your experience with us. We understand how emotionally challenging the journey of fertility treatment can be; our team aims to treat all patients with the highest level of care and consideration.

We would like to assure you that our consultants are highly qualified and apologize if communication was not satisfactory in explaining reasonings for our treatment protocol. We regret that variance here caused discomfort for you.

We can see from your patient notes that you were offered a follow up on 9.11.23. However, our team did not receive confirmation that you would like to accept this. If this is something you would still like to move forward with, please contact our team at support@createfertility.co.uk

Your feedback is invaluable to us, and we assure you that we take it seriously. We are committed to continuously improving our services and ensuring that all our patients receive the highest level of care and support throughout their fertility journey.

Wishing you all the best in the next steps of your journey.

Warm regards,
CREATE Fertility


Bewertet mit 1 von 5 Sternen

My experience on 30th November 2019

On the 30/11/19 we had our Transfer booked for 2pm, we then received 2 calls (1 missed from Create) asking if we would change the appointment for 1pm. We were told that I should Drink a large amount of water enough for the bladder to be full upon arrival.

We got to Create Fertility Saint Pauls at 12:45 and were asked to change in what seemed to be a storage room with 2 beds and curtains, we were told that we would be seen shortly after arriving. During the wait an additional couple was brought in to the bed next to ours, asked to change and told that they would be seen soon.

After waiting for over 30 minutes there was no visit from either a nurse or doctor, we were not informed as to what was happening and I began to feel immense discomfort due to the bladder being required to be full. 15 minutes later the couple next to us also raised concern as his partner was feeling the same discomfort. Upon talking to one of the nurses I was allowed to pass a small amount of Urine and we were "Promised" that we would be seen soon.

At around 2:15pm after again receiving no updates I was taken into the transfer room. At this stage what happened next was completely unacceptable.
I was out on the Embryo Transfer chair whilst my husband was asked to stay in the other room, my legs were strapped to the chair and the nurse then left the room. The Door was left completely open leaving me in an extremally compromising and embarrassing position, whilst I was there 2 patients (the original couple) walked by the door.

I had to call my husband in to the room, by this point completely in tears due to the entire ordeal. The transfer was made with me in a devastated state which I'm sure would not contribute to the success of the IVF procedure. From arriving at Create Fertility at 12:45 the Transfer was not completed until 2:35pm.

This was my formal complain to the clinic, who replied back saying "after investigating" they can assure there was no mistake on the way my treatment happened.

I only wrote this review so people know what they can expect from them. Unfortunately I can't change the date reason why it states 2023.

10. Juli 2023
Bewertung ohne vorherige Einladung
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Antwort von CREATE Fertility - St Paul's

Hello D.S,

We're deeply sorry to hear you were unhappy with our previous services. Our team aim to treat all patients with the highest level of care and consideration, we apologize that you felt this was not the case in your experience.

We'd like to assure you that since 2019 our team have undergone significant training and our protocols have very much improved.
Our investigation process has also developed to enable our teams thorough investigation into these instances.

We sincerely apologize that your experience in 2019 did not meet our current standards of care.

Wishing you all the best in the next steps of your journey,

CREATE Fertility

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