cridfords.co.uk Bewertungen 

My experience with Cridfords has been extremely disappointing and has seriously undermined my confidence in them.

I took my Porsche Boxster in for replacement front and rear brake discs and pads. There was no flashing parking-brake warning when I handed the car over. When it was returned, the warning was flashing.

I raised this immediately. Cridfords later told me there was an internal fault with one of the parking-brake actuators and quoted me £624 to replace it.

I challenged the diagnosis and asked for a more detailed investigation. After stripping the rear braking system, Cridfords found glazed parking-brake shoes, cleaned and re-ground them, adjusted and calibrated the system, and the warning cleared without the actuator being replaced.

Cridfords has since confirmed in writing that the original £624 actuator recommendation was based on the initial fault code alone.

That is the part I find most concerning. Had I simply accepted the original diagnosis, I could have paid £624 for a part that was not actually required to resolve the fault at that time.

It inevitably leaves me wondering how many times over the years I may have paid for work that, with a more thorough investigation, might not have been necessary, and how many other customers may have found themselves in a similar position.

Unfortunately, there were other issues too. My dash camera was disconnected and not reconnected, an internal trim/OBD cover was left loose, and my Porsche keys were left in an open porch area without my permission. The explanation given was that the driver had “assumed” this was acceptable, despite me never giving any such instruction.

To their credit, after considerable challenge they eventually carried out the more detailed investigation without charge and the warning is currently resolved.

However, it should not take this level of persistence from a customer to get to the bottom of an expensive diagnosis.

After this experience, I would strongly advise anyone using Cridfords to ask for the actual diagnostic evidence before authorising costly replacement parts, seek a second opinion if anything does not feel right or, better still, find another garage.

I appreciate that vehicles can sell quickly, and I understand that cosmetic repairs or wheel refurbishment may be necessary before a car is presented for sale. However, my experience with Cridfords was disappointing from start to finish.

On my first visit, I specifically travelled to view a BMW F87 M2 that was advertised for sale, only to be told the vehicle was not on site as it was undergoing cosmetic repairs and wheel refurbishment. When I asked what cosmetic repairs had been carried out, staff were vague and unwilling to provide a clear explanation.

After being assured the vehicle would be available, I arranged a second visit. Unfortunately, heavy traffic meant I arrived shortly after the dealership had closed. I was still able to see the car on the premises, where it was on a vehicle jacks with the advertised sale price still displayed.

The following day I contacted the dealership to make an offer, only to be informed that the vehicle had already been sold. While I fully accept that another buyer may have purchased the car first, I was surprised to later see the same vehicle still being advertised on AutoTrader at a higher asking price than the original advert. When I queried this, I was told the car had indeed been sold but remained advertised until the purchaser collected it.

This sequence of events left me questioning the accuracy of the advertising and the transparency of the information I was given throughout the process. Under the Consumer Protection from Unfair Trading Regulations 2008 (now largely reflected in the Digital Markets, Competition and Consumers Act 2024), motor dealers should not engage in misleading actions or omissions that could influence a consumer’s purchasing decisions. While I cannot say whether any legislation was breached, the experience did not inspire confidence and fell well below the standard of customer service I expected.

Unfortunately, based on my experience, I would be reluctant to deal with Cridfords again.

As someone who has purchased many new Porsches and other prestige cars over the years, I can honestly say that these guys offer something the main dealers have lost.
I live a long way from Cridfords, and you may think I’m mad, but I bought and paid for the car before seeing it in person (in hindsight, I should probably cut down on the red wine!). That said, I had nothing to worry about. I was assured that if there were any issues when I viewed the car, I would receive a full refund.
From the moment I was collected from the station by the new sales chap—whose name I’m annoyed I’ve forgotten, as he was genuinely a lovely guy and great company for the 20-minute journey—I felt completely at ease. On arrival at Cridfords, that feeling only grew. I was made to feel special, but in a very genuine and unforced way.
To sum it up, I am absolutely over the moon with my 991.2. They completely undersold it. Any of the common niggles you read about on the internet had already been addressed, and anything else is covered by the warranty. In my experience, many of the online horror stories are overstated—there are far more cars out there with no issues at all.
Whether this is your first Porsche or you’ve owned many before, these guys are a step above from start to finish.

Recently bought my first Porsche from Cridfords and have to say I am extremely happy with my car. The car is probably better than described and was very well presented at pick up. The service given bay Michael, Sandra and young Harvey was first class. I would highly recommend anyone looking for a used Porsche to look at Cridfords, well worth the 8 hrs plus drive

The whole experience of buying my first Porsche (a 911 Carrera S) was both enjoyable and professional. Sandra sorted all the paperwork efficiently, Michael (who sold me the car) was very knowledgeable and Jonathan went through the car in great detail before I drove it away yesterday - with a big smile on my face! They are all so enthusiastic about the marque and really friendly and welcoming. The car looked fantastic and had been beautifully prepared. I would thoroughly recommend Cridfords to anyone contemplating buying a Porsche.

Having purchased a Porsche elsewhere, warning lights came on, original garage too far to travel to so called Cridfords. Joe was helpful and informative and did everything possible to get the problems resolved within a timely fashion, car going to Cridfords for all future work, feel in knowledgeable and safe hands.

Great experience with the team at Cridfords and thoroughly recommend them as Porsche Specialists.

Helpful and honest advice from Michael and regular feedback from Sandra as the car was being prepared for collection. Whole process very relaxed & friendly.

Clearly lots of thought and understanding goes into providing an excellent stock of cars. I bought myself a beauty! Thanks again to all at Cridfords.

It is with an air of profound disappointment that I attempt to capture the essence of my lamentable experience with Cridfords, a purported bastion of automotive expertise. Alas, while their reputation for vehicular splendor precedes them, the ethereal veil of competence swiftly unravels upon interaction with their esteemed customer support.

With a regrettably languid pace reminiscent of a leisurely stroll through the annals of time, their response to inquiries regarding my vehicle was as tardy as an aged sundial under a shroud of clouds. The avowed guardians of automotive prowess displayed a distressing lack of alacrity, leaving one to ponder if the concept of urgency languishes within their esteemed purview.

Furthermore, their supposed comprehensive assessments of vehicular prowess were nothing short of dismaying. It became increasingly apparent that additional checks necessitated the expertise of far more specialized artisans, revealing a disconcerting lacuna in the fabled expertise professed by Cridfords.

In essence, while draped in the opulent fabric of acclaim, their customer support’s languor and the realization of the need for specialists to scrutinize vehicular intricacies sorely tarnished the gleaming facade of this esteemed institution. A rueful sigh escapes as I seek solace elsewhere for the sanctity of automotive proficiency.