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Cubitt & West Bewertungen 

6 137
TrustScore 4.5 von 5

4,6

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Cubitt & West, Banstead, Estate Agents. I am very happy to recommend this proactive, polite, helpful team. They found a buyer for my property in a neighbouring town - not easy task in the present... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

Although we had some initial issues with the management of our flat, Emily Segens (Crawley branch) quickly took control, sorted out the problems and everything has been plain sailing ever since. She... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

⭐⭐⭐⭐⭐ We couldn’t recommend Cubitt & West enough! As first-time buyers, the whole process was new to us, but from start to finish the team were incredibly supportive, professional, and always on top o... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I couldn't be happier with the service from everyone at Cubitt & West Horsham. Buying my dream home was such a positive experience thanks to the amazing team. Rebecca and Lisa were fantastic, always... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Immobilienmakler

Über Cubitt & West

Vom Unternehmen geschrieben

Founded in 1930, Cubitt & West is one of the premier estate agencies in the Southeast of England, helping generations of families move across Surrey, Sussex, and Hampshire. As a key part of Arun Estates—one of the region's largest independent property networks—the agency combines local expertise with substantial marketing reach.

With a network of high-street branches, Cubitt & West offers a comprehensive suite of services, including residential sales, lettings, and property management. They also provide in-house mortgage services via Mortgage Matters and conveyancing support, ensuring a smooth and streamlined journey from initial valuation to completion.

What truly sets Cubitt & West apart is their proactive approach to marketing. They utilise high-quality professional photography, virtual tours, and a vast, connected buyer database to showcase properties across the UK's major portals. Driven by a philosophy that prioritises unmatched customer service, their highly trained staff work to make buying, selling, or renting as stress-free as possible. Whether you're a first-time buyer or a seasoned landlord, Cubitt & West remains a trusted partner in the regional property market.

Book a free valuation>

There are so many reasons to choose:

Vom Unternehmen geschrieben

Industry leading marketing
Professional photography
The best prices around
Largest network of offices
Easy to use website
But we think you should choose us for a completely different reason! Our commitment to providing the very best customer experience (the kind we would want to receive ourselves) is the only reason you need.

Get in touch today!

The lengths we go to deliver the very best customer service are unmatched...

The lengths we go to deliver the very best customer service are unmatched...
and we continually build on this through weekly coaching sessions to keep our staff focused. In recognition of our efforts, we’ve recently been awarded the ‘Investors In People’ accreditation and the industry-leading Gold award for ‘Training and Development’ in conjunction with the Sunday Times.

Kontaktinformationen


4,6

Hervorragend

TrustScore 4.5 von 5

6137 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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4,6

Alle Bewertungen

(6 137)

214 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Sale within 2 weeks

I didn't originally go with Cubitt and West as Jayde, Manager at the Redhill office, valued my property at a lower, and as it turns out more realistic, price than a competitor. Six months later I switched to C&W and within 14 days my property was sold. Job done.
The team were great but Jayde in particular I found to be highly professional and totally clear as to the plan of action and how my sale would be achieved - which as stated before, was achieved within 2 weeks. Switching was one of my better decisions.

31. März 2026
Bewertung ohne vorherige Einladung
Cubitt & West-Logo

Antwort von Cubitt & West

We are so pleased to hear about your positive experience and that we were able to sell your property so quickly. It is wonderful to know that our team's professionalism and clear plan of action made such a difference. Thank you for sharing your feedback.

Bewertet mit 5 von 5 Sternen

I asked Cubitt & West to let my…

I asked Cubitt & West to let my property in Brighton. Cieran and Ava were fantastic. I would recommend this agent 100%.

6. Mai 2026
Bewertung ohne vorherige Einladung
Cubitt & West-Logo

Antwort von Cubitt & West

We're so glad to hear you had such a fantastic experience with us. Thank you for your wonderful recommendation!

Bewertet mit 5 von 5 Sternen

Seemlish from start to soon to be…

Seemlish from start to soon to be finish. The team are very responsive and have provided amazing recommendations in terms of mortgage advisors and solicitors. Thank you Kevin and the team at the Pulborough branch for all your help.

6. Mai 2026
Bewertung ohne vorherige Einladung
Cubitt & West-Logo

Antwort von Cubitt & West

We are so happy to hear about your positive experience! Thank you for sharing your kind words about our responsive team and recommendations.

Bewertet mit 5 von 5 Sternen

Exceptional estate agent - Julia Francis

What can we say, wow. Julia Francis is an exceptional estate agent. She has been kind, personable, and incredibly helpful throughout our sale, and has even gone above and beyond to support us with our purchase as well.

Julia is a truly dedicated and hardworking professional, often working into the evenings to ensure we were in the best possible position when selling our property. Her commitment and communication have made a real difference during what can be a stressful process.

If you are selling in the Sutton, Surrey area, we would highly recommend giving her a call. She offers clear guidance, keeps momentum with buyers, and works tirelessly to achieve the best outcome.

Thank you very much, Julia we highly recommend you. Choose Cubitt & West, but most importantly, choose Julia Francis as your estate agent.

We haven’t fully exchanged yet, but we are confident she will continue supporting us through to completion. With a chain involved, we’re hopeful everything will come together very soon and complete.

Thank you
J&L

4. Mai 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great service so far (Leatherhead Branch)

Leatherhead branch:
We've had a great experience working with Alia Hawes so far on our property search. She has been incredibly responsive, professional and clear in her communication. Negotiating on a property can be a complex process, but Alia made the initial offer stages very straightforward and kept us well-informed throughout. We are grateful for her all her help so far. We are looking forward to moving toward completion with her help.

30. April 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Sale of a one bed flat

It was a bit of a tricky sale with a couple of fall throughs, but the Cubitt and West team, in particular Julie Bramble were brilliant - clear communication, kind and supportive. Thankyou Julie!

28. April 2026
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Branch good, staff great!

The Cubitt & West branch we used were absolutely fantastic. Always there when we needed them and always the most helpful, especially when we had any questions or issues. My only personal issue with the company would be their use of a certain solicitors. I was deeply unhappy with their recommendation of solicitors who they recommended. You may say that I could have got my own but at that moment, being a first time buyer, I felt very much pushed into that choice. Things were great with the company themselves though. We were assigned Julie to help us and she's been absolutely spectacular. The amount of calls I've made to her to moan is frankly ridiculous but shes always been there to help, to explain what's going on and why, and to be that voice of reason when we needed it most. Very happy to have worked with her and if the review was just for her, it would have been an easy 5*!

27. April 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Very disappointing experience



Very disappointing experience !
We reported issues with the condition of the property, particularly the carpet, from the very beginning of our tenancy. Despite multiple follow-ups, these problems have still not been resolved even after 6 months.
An inspection was carried out and notes were taken, but no action followed and the same issues remain.
The carpet is dirty and has a persistent unpleasant smell, which significantly affects our comfort and living conditions. We were also told it would be new, which was not the case.
Overall, there has been a clear lack of responsibility and urgency in addressing tenant concerns. I would not recommend !

20. April 2026
Bewertung ohne vorherige Einladung
Cubitt & West-Logo

Antwort von Cubitt & West

Thank you for your comments and we are sorry that you feel there has been a lack of urgency whilst dealing with your maintenance concerns.

If the above concerns have still not been addressed, please do not hesitate to contact our Customer Support department on 01702 540802 or at customer.support@arunestates.co.uk so that we may look into the matter further for you. Thank you.

Kind regards
Cubitt & West

Bewertet mit 5 von 5 Sternen

Great Service

Emily Rae has been so helpful and knowledgeable. We had concerns and questions around our new tenants contract, but Emily spent time taking us through our issues, she installed a lot of confidence in C&W handling our property. She was very professional.

13. April 2026
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Cubbit and west is a great company and…

Cubbit and west is a great company and weve really had good experiences.However, when it comes to fixing issues in the house, response has been poor. Some issues have lingered over a year without anything being done, even whe they come for routine chexks and the issues are raised again, notes are taken but not action.
One of such issue was raise February 2025 and another raised february 2026

10. April 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Questionable Business Practices and Service

I had a negative experience with Cubitt & West at the Waterlooville branch with a member of staff Nicola Johnson. I was recommended to use their in house mortgage lender, Wayne Hamilton-Bailey at mortgage matters as well as the linked solicitors, which turned out to be very slow, don't reply to emails and never pick up calls. When deciding against using the mortgage lender she ended the call in anger and I even heard the phone slam.

22. September 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Extremely impressed with Cubbit and…

Extremely impressed with Cubbit and West! The agent that came to show us the house we were interested in was punctual, well informed and extremely professional, a pleasure to deal with.

Alia in the office was spot on providing prompt and accurate updates and information, well done to everyone and you honestly deserve more then 5 starts, was utterly impressed with the service.

21. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Dionne from the Horsham Cubbit & west branch

I Had Dionne from the Horsham Cubbit &West branch round today to value my Flat & discuss a few different options , she turned up on time was polite & well turned out, she was honest & informative & I would feel confident moving forward with her guidance, extremely pleasant lady , thank you Dionne

7. April 2026
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

We had a good experience with Cubitt and West

We had a good experience with Cubitt and West. Julie Bramble was lovely during this lengthy process. She always answered questions, got back to me at a timely manner and was very patient. No complaints when it comes to her. Thank you Julie!

2. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Flat sale

They have a proactive sales team who do call round and message contacts but it's not always clear which you're going to deal with. You do pay additional for the photos as they outsource which seems a little cheeky.

Their team progressor is minimal so support during a tricky sale was limited. I didn't feel protected by them given I was paying their fee.

25. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Abi Valentine-Rugg is a star!!

Abi Valentine-Rugg is my point of contact and she is an absolute star!

Always helpful, always reliable, always smiling. keep up the good work, thanks very much.

25. März 2026
Bewertung ohne vorherige Einladung

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