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2,7
12 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 88 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I forgot to apply my discount when I placed my order, so I contacted customer service afterward. They were very helpful and were able to apply the discount for me after the purchase. Really appreciated how easy they made everything.
Such a cute little outfit! It looked adorable on my baby and I really liked the style of the set. Definitely one of those outfits you want to take pictures in.
Here's Cuddle Baby's reply to me below. I've been trying to contact them for 2 months with no reply. I returned their shoddy product and wanted a refund. They ghosted me. This is not a legitimate USA business and if by some miracle it is, they should be shut down. Also, check out the BBB reviews on this company. Buyer beware.
Hi,
We’re sorry to hear about your experience and take concerns about product safety very seriously. We want to clarify that Cuddle Baby is a legitimate business, and we do not take accusations of unsafe products lightly.
We would appreciate the opportunity to review your specific order and the product you received. Please contact our customer support team with your order number and details or photos showing your concerns so our team can investigate and provide an appropriate resolution.
Customer safety and satisfaction are extremely important to us, and we’re committed to addressing legitimate concerns promptly and responsibly.
— Emily
Head of Customer Experience
Cuddle Baby
The pillow has been really helpful for us. My baby seems to sleep more comfortably and doesn’t startle awake from the reflex as often. We’ve definitely noticed a difference and I’m really happy we tried it.
Antwort von Cuddle Baby
Thank you so much for sharing your experience! We’re so happy to hear that your little one seems more comfortable and that the pillow has been helpful for your family. We truly appreciate your support! ❤️
— Cuddle Baby Team
This is a scam site and you receive unsafe bedding. Do not order from this company they are scammers.
Antwort von Cuddle Baby
Hi,
We’re sorry to hear about your experience and take concerns about product safety very seriously. We want to clarify that Cuddle Baby is a legitimate business, and we do not take accusations of unsafe products lightly.
We would appreciate the opportunity to review your specific order and the product you received. Please contact our customer support team with your order number and details or photos showing your concerns so our team can investigate and provide an appropriate resolution.
Customer safety and satisfaction are extremely important to us, and we’re committed to addressing legitimate concerns promptly and responsibly.
— Emily
Head of Customer Experience
Cuddle Baby
This site is made in China trash. The pictures are not anything like the product that you receive. The items are unsafe for use for babies. I bought a twin boppy and they sent some under stuffed, off colored china dupe then refused to send a new product or issue a refund. The item is a hazard and cannot be used. Waste of $78.00. Do not order!!!
Antwort von Cuddle Baby
Hi,
We’re very sorry to hear about your experience. We take concerns about product quality and baby safety extremely seriously, and this is not the experience we want any customer to have.
We would like to review what you received, including the concerns about the filling, color, and overall condition of the product. We also want to review how your original request was handled by our customer service team.
Please contact us with your order number and photos of the item you received. We will have your case reviewed directly by our customer experience team and work with you toward an appropriate resolution.
We appreciate you bringing this to our attention and giving us the opportunity to address it.
— Emily Carter
Head of Customer Experience
Cuddle Baby
I wish I would’ve read these before ordering from this website. My twin pillow hasn’t arrived. The expected date has passed and I am not getting anything other than an automated response. I really regret it because I paid almost a month ago and really need help feeding 2 babies.
Antwort von Cuddle Baby
Hi,
We’re very sorry about the delay, especially knowing that you purchased this to help with feeding your two babies. We completely understand how frustrating it is to have the expected delivery date pass without a clear update.
We also apologize that the responses you received did not provide the specific help you needed. We would like to personally review your order and shipping status and make sure this is properly addressed.
Please contact us with your order number and mention this review so our customer experience team can locate your case and assist you with the next steps as quickly as possible.
— Emily Carter
Head of Customer Experience
Cuddle Baby
Do Not order from this company! They send you cheap Chinese crap and won't refund you your money because it was a "sale" item. Everything is always a "sale' item on their website. The supportive twin nursing pillow I bought wouldn't support a baby doll let alone and real baby. It came vacuumed sealed in this tiny package and all the stuffing is bunched and twisted and doesn't even fill in the entire pillow. This place is a scam! Buyer be aware! I just lost $65 to scammers. The website makes you believe they are based in CA, but everything comes from China with Chinese writing on all the tags.
Antwort von Cuddle Baby
Hi,
We’re very sorry to hear about your experience. The condition you described—uneven or bunched filling after opening—is something we would want our team to review, especially for a product intended to provide support.
Vacuum-packed products may require time to fully expand after opening, but if a product does not properly recover or arrives with a quality issue, we want to know about it. Please contact us with your order number and photos of the product so we can personally review your case, including the previous refund request, and determine an appropriate resolution.
We also appreciate your feedback regarding product origin and packaging. We work with manufacturers and fulfillment partners in different locations, and we understand the importance of making our sourcing and fulfillment information clear to customers.
Please reach out and mention this review so your case can be escalated directly to our customer experience team.
— Emily Carter
Head of Customer Experience
Cuddle Baby
I had a similar experience as what is described in other reviews after purchasing their twin pillow. This product is the cheap cousin of the Twin Z pillow. It was half the price which is what attracted me in the first place, but was a great disappointment. The pillow is too small to be usable for twins - both in width and thickness. I contacted the company and explained this asking for a refund. They refused to accept a return because it was a sale item despite explaining the it was unusable and smaller in reality than it appeared in the marketing photos.
Antwort von Cuddle Baby
Hi,
We’re sorry the twin pillow did not meet your expectations, particularly regarding its size and level of support. We understand how disappointing this can be when a product looks or feels different from what you expected based on the product listing.
We also appreciate you bringing the size concern to our attention. We want our product photos, measurements, and descriptions to give customers an accurate understanding of what they will receive, and feedback like yours helps us identify areas that may need to be reviewed.
We would also like to take another look at how your return request was handled. Please contact us with your order number and mention this review so our customer experience team can review your case and determine an appropriate resolution.
Thank you for sharing your feedback and giving us the opportunity to address your concerns.
— Emily Carter
Head of Customer Experience
Cuddle Baby
Pillow not as advertised. Flat no support. Looked like a 5th grader sewed it. Cheap clasps not worth the 60 dollars I paid. Definitely poor quality items. Very restrictive return policy item as to be unopened
Antwort von Cuddle Baby
Hi,
We’re very sorry to hear that the pillow did not meet your expectations. Concerns about the filling, support, stitching, and clasps are important to us, and we would like the opportunity to review the product you received.
We also understand your concern regarding our return policy. While certain return restrictions may apply to opened products for hygiene reasons, quality or defective-product concerns are reviewed separately and should be evaluated based on the specific circumstances.
Please contact us with your order number and photos showing the issues you described. We would be happy to have our customer experience team review your case again and determine an appropriate resolution.
Thank you for bringing this to our attention.
— Emily Carter
Head of Customer Experience
Cuddle Baby
There products are cheaply made from China and it arrived broken , customer service is terrible no returns at all despite what there website says. And the delivery take almost 1 month coming from China.
Antwort von Cuddle Baby
Hi,
We’re very sorry to hear about your experience. Receiving an item damaged or broken is not the experience we want for our customers, and we would like the opportunity to review what happened with your order.
We also understand your concerns regarding the return process and delivery time. Damaged or defective items are reviewed separately from standard returns, and we want to make sure your case was handled appropriately.
Please contact us with your order number and photos of the damaged item and mention this review. Our customer experience team will personally review your case, including your previous communication with us, and work toward an appropriate resolution.
Thank you for bringing this to our attention.
— Emily Carter
Head of Customer Experience
Cuddle Baby
The baby-wearing products they sell are Temu-level quality and not strong enough to hold a baby.
Despite what the return policy on their website claims, they do not accept returns.
Antwort von Cuddle Baby
Hi,
We’re very sorry to hear about your experience. Because your concern relates specifically to the strength and support of a babywearing product, we take your feedback seriously and would like to review the specific item you received.
We also understand your concern regarding our return policy. Our team should handle return requests in accordance with the policy applicable to the order, and product quality or defect concerns may require additional review.
Please contact us with your order number and photos or a short video showing the issue you experienced. Please mention this review so our customer experience team can personally review both the product concern and how your return request was handled, and work toward an appropriate resolution.
Thank you for bringing this to our attention.
— Emily Carter
Head of Customer Experience
Cuddle Baby
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