Custom heat installed Worcester boiler approximately 12 years ago. Still going strong! Yearly service, past 2 years by excellent Ruby. Have taken boiler cover past 2 years. Peace of mind for a re... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Had my boiler serviced by Custom Heat this morning for the first time, and I was really impressed. They arrived on time, put protective covers over their shoes (which I really appreciated as I have... Mehr ansehen
Unternehmen hat geantwortet
Initial stock shortages pushed back my air conditioning installation without much notice, but everything else was great. Technicians were really friendly and consulted me every time there was a decisi... Mehr ansehen
Unternehmen hat geantwortet
The service was great from initial discussion to final hand over of our a/c system. The installation guys were excellent. Friendly, tidy, cleaned up as they went along. Installation took place dur... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Heizungsbau
- Klimaanlagenanbieter
- Elektriker
- Anlagenmechaniker Sanitär-, Heizungs- und Klimatechnik
- Heizungs- und Klimatechnikbetrieb
- Klempner
Vom Unternehmen geschrieben
Custom Heat & Cool is a family run business with modern values. Since opening our first office in 1980 in Rugby, we've grown into the trusted name people turn to for heating and cooling comfort — for today and for generations to come.
Custom Heat Ltd
Vom Unternehmen geschrieben
- Established in 1980
- At Custom Heat we have worked hard to establish ourselves as Warwickshire’s most trusted family-run heating and plumbing company. We’ve had a physical presence in Rugby town centre ever since our foundation in 1980, and in that time we’ve encountered every problem that can occur with central heating and domestic appliances. We specialise in all aspects of plumbing and boiler maintenance, including installation and repair. We can also install gas fires and full bathroom suites. When you contact Custom Heat you’ll be calling on one of the most experienced heating and plumbing companies in the county, but you’ll be getting more than just our decades of know-how. We pride ourselves on only using manufacturer approved parts, while we always keep our vans well stocked to give us the best chance of fixing your problem on the first call out. What’s more, all of the work we do represents fantastic value for money, and when you ask us for a quote you’ll get our best price first time.
The only company to guarantee same day call out!
We guarantee same day call out on all Care Plans and boiler guarantees
If you lets us know before 10 we will be out with you the same day guaranteed!
Kontaktinformationen
9 Somers Road , CV22 7DB, RUGBY, Vereinigtes Königreich
- 0330 383 0000
- office@customheat.co.uk
- customheat.co.uk
4,8
Hervorragend
4738 Bewertungen
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Antwort von Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear you received fast, friendly service — that's exactly what we aim to deliver every time. We look forward to helping you again in the future.
The Custom Heat Team
Antwort von Custom Heat & Cool
We really appreciate you posting this review. It's great to hear the service was completed so efficiently and that our engineer made a good impression. We'll be sure to pass on your kind words to the team.
The Custom Heat Team
Antwort von Custom Heat & Cool
What a lovely way to brighten our day! We're really pleased you had a brilliant experience with us, and we appreciate you taking the time to share it.
The Custom Heat Team
Custom heat installed Worcester boiler…
Custom heat installed Worcester boiler approximately 12 years ago. Still going strong! Yearly service, past 2 years by excellent Ruby. Have taken boiler cover past 2 years. Peace of mind for a reasonable price. We r lucky to have this 5 star company on our doorstep in Rugby
Would never consider going elsewhere. All engineers, fitters and office staff are the best you could find anywhere. Thankyou Custom Heat
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Custom Heat & Cool
What a wonderful review to receive — thank you so much for taking the time to share this. It's brilliant to hear that the Worcester boiler we installed all those years ago is still going strong, and that Ruby has been looking after you so well during the annual services. Knowing we have loyal customers right here in Rugby who trust us year after year genuinely means the world to us.
The Custom Heat Team
Swift competent clean friendly
4. August 2026
Antwort von Custom Heat & Cool
What a great set of words to describe a visit from our team — swift, competent, clean, and friendly is exactly what we aim for every time. Really glad it all came together so well, and we appreciate you taking the time to share this.
The Custom Heat Team
Pricing for a service has gone through…
Pricing for a service has gone through the roof and wasn’t advised in advance. The AI telephone agent is awful too.
4. August 2026
Antwort von Custom Heat & Cool
Thank you for your feedback. We’re sorry the price increase came as a surprise and that the AI telephone agent didn’t meet expectations. The cost of the service is displayed before you book as we never want you to feel surprised by the bill. We appreciate you raising this and will take your comments on board as we review the way the cost is displayed.
Friendly helpful and methodical
Friendly helpful and methodical - diagnosed my problem and arranged an appointment quickly to carry out the repair.
28. Juli 2026
Antwort von Custom Heat & Cool
What a lovely review to receive — thank you for taking the time to share it. It's great to hear that the fault was diagnosed clearly and that we got an appointment booked in quickly to get things sorted. We hope everything is running smoothly now.
The Custom Heat Team
booking great people turning up on both…
booking great people turning up on both day no good got 28,000 pound put in my 3 flats and shop hour bot is good people turning up not good at all z real let down android let me know i had meeting today no actual time 🤣no show
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Custom Heat & Cool
We’re sorry to read this and would like to look into what happened. Unfortunately, we’re unable to identify your booking from the details in your review. Please contact our team with your name, so we can investigate this urgently.
Had my boiler serviced by Custom Heat…
Had my boiler serviced by Custom Heat this morning for the first time, and I was really impressed. They arrived on time, put protective covers over their shoes (which I really appreciated as I have cream carpets), and carried out the service efficiently and professionally.
Everything was left clean and tidy with no mess, and they took the time to explain exactly what they had done before they left. Excellent customer service from start to finish. I'll definitely be using Custom Heat again and would happily recommend them.
30. Juli 2026
Antwort von Custom Heat & Cool
What a lovely review to read — thank you for taking the time to share your experience. It's great to hear that the small details made a difference, particularly taking care to protect your carpets, as that kind of consideration matters to us. We look forward to seeing you again at the next service.
The Custom Heat Team
Quick efficient service
Quick efficient service, very experienced fitter on time and very polite.
28. Juli 2026
Antwort von Custom Heat & Cool
We really appreciate you posting this review. It's great to hear that our fitter arrived on time and left a positive impression — punctuality and professionalism matter a great deal to us. We look forward to being of service again in the future.
The Custom Heat Team
Good professional fast service
21. Juli 2026
Antwort von Custom Heat & Cool
We really appreciate you taking the time to leave a review. It's great to hear the service was professional and prompt — that's exactly what we aim to deliver every time.
The Custom Heat Team
Antwort von Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's lovely to hear that you found our staff pleasant — that's something we genuinely pride ourselves on. We look forward to being of service again in the future.
The Custom Heat Team
Antwort von Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear you'd come back to us — that means a lot to a family business like ours. We look forward to helping you again whenever you need us.
The Custom Heat Team
Generally very good
Generally very good, but I have to say Custom Heat prices are getting to the point where we'll consider going elsewhere. Also, maybe relying too heavily on AI.
27. Juli 2026
Antwort von Custom Heat & Cool
We really appreciate you taking the time to share this feedback. It's good to hear you've generally been happy with the service, and the points you've raised about pricing and our use of technology are genuinely noted — honest feedback like this helps us make sure we're getting things right. If you'd ever like to discuss anything further, please don't hesitate to get in touch with us at office@customheat.co.uk or on 0330 383 0000.
The Custom Heat Team
Rob was fantastic
Rob was fantastic - thorough, polite and great communication. Highly recommend Custom Heat who we have used in different houses for years.
27. Juli 2026
Antwort von Custom Heat & Cool
What a lovely review to receive — thank you for taking the time to share it. It's great to hear Rob made such a positive impression, and even more rewarding to know you've trusted us across different homes over the years. Long-standing customers mean a great deal to us as a family business.
The Custom Heat Team
I asked for a quote for installing an…
I asked for a quote for installing an air conditioning unit in a bedroom. I explained that I need a fairly accurate quote as it was to be a family present to a sibling for a special birthday and we wouldn’t mention it if it was too expensive . They gave us a quote with the highest estimate reaching our max. After a view of the room by phone -a room that had no issues in terms of installation-they came back with a quote of about £750 over their top estimate. We had on the basis of their original quote told our sibling of the present. Fortunately we have found a reputable firm who can do it within our budget
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Custom Heat & Cool
We’re sorry to hear about your experience and understand how disappointing this must have been, particularly given the special circumstances surrounding the quote.
Our Operations Manager will be in touch with you directly to review what happened and discuss this further.
No advice that you would be requiring a…
No advice that you would be requiring a 50% deposit and then a demand for it, with threats, when I was away from home.
5 days to respond to my acceptance of your quote and then an insistence that the work be done on 2 possible but very inconvenient days.
24. Juli 2026
Antwort von Custom Heat & Cool
Thank you for raising your concerns. We understand your frustration regarding the deposit request, communication and limited appointment availability.
Our Operations Manager will be in touch with you directly to review what happened and discuss this further.
Antwort von Custom Heat & Cool
Thank you for taking the time to leave a review. We're pleased to hear the service was good, though we'd love to understand if there's anything we could have done better to make it a five-star experience. If you'd like to share any further thoughts, please don't hesitate to get in touch with us at office@customheat.co.uk or on 0330 383 0000. The Custom Heat Team
Excellent communications and a very…
Excellent communications and a very professional service. Faults with my oil fired boiler were fixed and many parts replaced with new without quibble. Fast reliable service - thank you
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Custom Heat & Cool
We really appreciate you posting this review. It's great to hear the oil boiler faults were resolved promptly and that the parts replacement process was handled without any hassle on your end. Reliable, straightforward service is exactly what we aim to deliver every time.
The Custom Heat Team
Great service and quickly repaired
23. Juli 2026
Antwort von Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear the repair was completed quickly and to your satisfaction — that's exactly what we aim for. We look forward to being on hand should you need us again in the future.
The Custom Heat Team
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