Jack, our boiler engineer was prompt, friendly and efficient. He carried out his work quietly and snags were overcome calmly. He explained clearly what he wss doing at each stage and cleaned everythi... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
We have a contract with Customs Heat to look after our boiler and they never let us down. Their prices are acceptable and we would not choose any other companies.
Unternehmen hat geantwortet
All good! Installed a new oil fired combi boiler a year ago. All done in a timely way to budget. No issues encountered after 12 months of use. They have also done some electrical work for me. Ju... Mehr ansehen
Unternehmen hat geantwortet
My experience overall is very good, and I have found you responsive and reliable. I give you 4 stars to keep you on your toes! I believe I use the Rugby location/
Unternehmen hat geantwortet
Unternehmensdetails
- Heizungsbau
- Klimaanlagenanbieter
- Elektriker
- Anlagenmechaniker Sanitär-, Heizungs- und Klimatechnik
- Heizungs- und Klimatechnikbetrieb
- Klempner
Vom Unternehmen geschrieben
Established in Rugby & Coventry since 1980, Custom Heat are a family run central heating and plumbing business serving the Midlands & the South West
Custom Heat Ltd
Vom Unternehmen geschrieben
- Established in 1980
- At Custom Heat we have worked hard to establish ourselves as Warwickshire’s most trusted family-run heating and plumbing company. We’ve had a physical presence in Rugby town centre ever since our foundation in 1980, and in that time we’ve encountered every problem that can occur with central heating and domestic appliances. We specialise in all aspects of plumbing and boiler maintenance, including installation and repair. We can also install gas fires and full bathroom suites. When you contact Custom Heat you’ll be calling on one of the most experienced heating and plumbing companies in the county, but you’ll be getting more than just our decades of know-how. We pride ourselves on only using manufacturer approved parts, while we always keep our vans well stocked to give us the best chance of fixing your problem on the first call out. What’s more, all of the work we do represents fantastic value for money, and when you ask us for a quote you’ll get our best price first time.
The only company to guarantee same day call out!
We guarantee same day call out on all Care Plans and boiler guarantees
If you lets us know before 10 we will be out with you the same day guaranteed!
Kontaktinformationen
9 Somers Road, CV22 7DB, Rugby, England, Vereinigtes Königreich
- 0330 383 0000
4,8
Hervorragend
455 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Ruby who serviced my boiler was very…
Ruby who serviced my boiler was very professional, friendly and made sure I was happy with the service.
20. Mai 2026
Antwort von Custom Heat Ltd - Rugby
We really appreciate you taking the time to share this feedback. It's wonderful to hear that Ruby provided such professional and friendly service during your boiler service. We're pleased she made sure you were completely happy with everything.
The Custom Heat Team
BOILER SERVICE
Rob Halfacre arrived within the time frame given to me. He was very courteous and serviced my boiler.
I would be very happy to have him back next year. Thank you
19. Mai 2026
Antwort von Custom Heat Ltd - Rugby
We really appreciate you taking the time to share this feedback. It's wonderful to hear that Rob arrived punctually and provided such courteous service during your boiler service. We'll be more than happy to arrange for him to return for next year's service.
The Custom Heat Team
Prompt efficient and friendly attention.
19. Mai 2026
Antwort von Custom Heat Ltd - Rugby
We really appreciate you taking the time to share this feedback. It's wonderful to hear that you found our service prompt, efficient and friendly - that's exactly what we aim to deliver. Your kind words mean a lot to our team.
The Custom Heat Team
Good clean and tidy workmanship…
Good clean and tidy workmanship completed by a professional and friendly engineer.
Always happy to use Custom Heat and have been very satisfied with the service provided.
20. Mai 2026
Antwort von Custom Heat Ltd - Rugby
We really appreciate you taking the time to share this feedback. It's wonderful to hear that our engineer delivered the professional and tidy workmanship you've come to expect from us. Your continued trust in Custom Heat means a great deal to us.
The Custom Heat Team
All around excellent service
Booking was easy, engineers were friendly, prompt and quick.
20. Mai 2026
Antwort von Custom Heat Ltd - Rugby
We really appreciate you posting this review. It's wonderful to hear that our booking process was straightforward and that our engineers made such a positive impression with their prompt, friendly approach.
The Custom Heat Team
My experience overall is very good
My experience overall is very good, and I have found you responsive and reliable. I give you 4 stars to keep you on your toes!
I believe I use the Rugby location/
18. Mai 2026
Antwort von Custom Heat Ltd - Rugby
Thank you for this lovely feedback! We really appreciate that you've found us responsive and reliable - that's exactly what we aim for.
We love the approach of keeping us on our toes with 4 stars, and yes, you're absolutely right about using our Rugby location!
The Custom Heat Team
Boiler service
Service engineer carried out boiler service efficiently and professionally.
19. Mai 2026
Antwort von Custom Heat Ltd - Rugby
We really appreciate you taking the time to share this feedback. It's great to hear that our engineer carried out your boiler service both efficiently and professionally. Regular servicing is so important for keeping boilers running safely and reliably.
The Custom Heat Team
We were first call of the day
We were first call of the day, excellent boiler service, our engineer even had protective covers for his boots so he didn't dirt the carpet.
Excellent service very professional. Booking process was easy with a confirmation call the day before.
19. Mai 2026
Antwort von Custom Heat Ltd - Rugby
We really appreciate you taking the time to share this feedback. It's wonderful to hear our engineer took such care with the protective boot covers and that being first call of the day worked well for you. The confirmation call system seems to be working as intended to keep everything running smoothly.
The Custom Heat Team
Friendly engineer and prompt service…
Friendly engineer and prompt service and desired outcome.
15. Mai 2026
Antwort von Custom Heat Ltd - Rugby
We really appreciate you taking the time to share this feedback. It's wonderful to hear that our engineer provided the friendly service and prompt response you needed to achieve the outcome you were looking for. Thank you for choosing Custom Heat.
The Custom Heat Team
We have a contract with Customs Heat to…
We have a contract with Customs Heat to look after our boiler and they never let us down.
Their prices are acceptable and we would not choose any other companies.
15. Mai 2026
Antwort von Custom Heat Ltd - Rugby
We really appreciate you taking the time to share this feedback. It's wonderful to know our contract service has consistently delivered for you and that you feel confident sticking with us. Your loyalty means a great deal to our family business.
The Custom Heat Team
Brilliant
Brilliant, came out same day, knew what the problem was straight away, fixed within 30 mins
14. Mai 2026
Antwort von Custom Heat Ltd - Rugby
We really appreciate you taking the time to share this feedback! It's wonderful to hear we could get out to you the same day and sort everything within half an hour. Quick diagnosis and efficient repairs are what we aim for every time.
The Custom Heat Team
Antwort von Custom Heat Ltd - Rugby
We really appreciate you posting this review. It's wonderful to hear that Rob and Simon not only got the job done efficiently but also made the experience enjoyable for you! We're pleased they could deliver both quality work and good company.
The Custom Heat Team
Very efficient and professional
Very efficient and professional. Have been with Custom Heat for several years and they always do a good job on my heating system. Would recommend them to any one.
29. April 2026
Antwort von Custom Heat Ltd - Rugby
Thank you for taking the time to share this review. It's wonderful to hear that our professional service has consistently met your expectations over the years, and we're pleased your heating system continues to run well. Your recommendation means a great deal to us.
The Custom Heat Team
Trustworthy company
Very professional, helpful, friendly, reliable. Definitely use this company from now on.
15. Mai 2026
Antwort von Custom Heat Ltd - Rugby
We really appreciate you taking the time to share this review. It's wonderful to hear that you found our team professional, helpful and reliable - those are exactly the values we strive for. We look forward to being your go-to heating and plumbing company.
The Custom Heat Team
If you look after the people that work…
If you look after the people that work for you they will have a genuine heart to tale care of uour customers who will return to you again and again the gentleman that come to service our boiler was very kind and friendly and naturaly so not just because he was dealing with a customer so make sure your staff come first they then will look after your customers
14. Mai 2026
Antwort von Custom Heat Ltd - Rugby
We really appreciate you taking the time to share this thoughtful review. It's wonderful to hear that our engineer's genuine kindness and friendly nature came through during your boiler service. You're absolutely right that when we look after our team, they naturally take great care of our customers.
The Custom Heat Team
Did a great job and left everywhere…
Did a great job and left everywhere clean. Friendly and polite.
13. Mai 2026
Antwort von Custom Heat Ltd - Rugby
We really appreciate you posting this review. It's wonderful to hear that our team left everything clean and tidy - we know how important that is when work's being done in your home. Your kind words about their friendly approach mean a lot to us.
The Custom Heat Team
Excellent service
Excellent communication, customer service and understanding in what has been a challenging situation (not of custom heat’s making). Can’t praise them enough and would particularly like to mention the help and support from Alec and Ruby.
13. Mai 2026
Antwort von Custom Heat Ltd - Rugby
Thank you for such wonderful feedback during what sounds like a difficult time. We're really pleased that Alec and Ruby were able to provide the support and understanding you needed. Your kind words about our communication and customer service mean a great deal to us.
The Custom Heat Team
Replacement Boiler Installation
Jack, our boiler engineer was prompt, friendly and efficient. He carried out his work quietly and snags were overcome calmly. He explained clearly what he wss doing at each stage and cleaned everything up afterwards. The same was true of Lewis? who did some electrical work. Thank you.
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Custom Heat Ltd - Rugby
Thank you for taking the time to share this wonderful feedback. It's brilliant to hear that Jack provided such professional service and took the time to explain everything clearly at each stage — that's exactly what we aim for. We'll make sure both Jack and Lewis know how much their work was appreciated.
The Custom Heat Team
Engineer came within 24 hrs and had in…
Engineer came within 24 hrs and had in the can the part we needed.
29. April 2026
Antwort von Custom Heat Ltd - Rugby
Thanks for taking the time to leave this review, David. It's great to hear our engineer could get to you so quickly and had the right part ready to go.
The Custom Heat team
Boiler fitment
Arrived on time , fitted the boiler , checked everything worked , instructed us on how to use it , the lads were really friendly and helpful !
28. April 2026
Antwort von Custom Heat Ltd - Rugby
Thanks so much for the brilliant review, Tony! It's great to hear the lads were friendly and helpful, and that they took the time to properly show you how to use your new boiler. Really appreciate you taking the time to share your experience.
Lincoln, Custom Heat
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