customsdeclaration.ie Bewertungen 

669
•
TrustScore 5 von 5

4,9

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

The understanding, professionalism and helpfulness extended to us during what was a very complicated process was top class. It was all finalised in just one day. Each of the staff we dealt with... Mehr ansehen

Bewertet mit 5 von 5 Sternen

My experience with this company has been nothing but timeless and smooth. Great customer service and very informative. Thank you to my broker Natasha who was magnificent.

Bewertet mit 5 von 5 Sternen

From the moment I contacted them the process was effortless. So friendly to deal with and took all the stress out of a very complicated looking process for me. Would definitely recommend them to a... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I was looking for a quick turnaround for a car I purchased from the UK to Ireland. Firstly I spoke to Natasha and she was incredibly patient and knowledgeable. Then I spoke to Paula who was equally kn... Mehr ansehen

Unternehmensdetails

  1. Zollmakler

Vom Unternehmen geschrieben

We provide a customs declaration service where we will complete you customs declaration by acting as your customs agent. Since brexit we have helped hundreds of customer successfully import cars and other vehicles from the UK to Ireland. After you purchase this service, one of our team will follow up with you directly to prepare your declaration.


Kontaktinformationen

4,9

Hervorragend

TrustScore 5 von 5

669 Bewertungen

5 Sterne
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1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,9

Alle Bewertungen

(669)

108 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Great Service

Really good service, straight to the point, professional, and no mucking around. Will be using again in the future. Carol and Natasha are very good to deal with.

18. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great company to deal with

Great company to deal with, Carol & Patrick are extremely helpful & very prompt both at processing customs clearances and also answering any questions that I have had. Would definitely recommend for all customs needs

15. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I recently imported a car from the UK…

I recently imported a car from the UK and was feeling completely overwhelmed by the custom declaration process—until I came across this amazing company. From the very beginning, their team was helpful, efficient, and knowledgeable, but I have to give special thanks to Norma, who went above and beyond at every stage.

Norma was absolutely fantastic—professional, patient, and incredibly supportive throughout the entire process. She guided me step by step, answered all my questions no matter how small, and made what could have been a stressful experience feel seamless. Her attention to detail and calm approach really put me at ease, and I couldn’t be more grateful.

Thanks to Norma and the team, my custom declarations were handled smoothly and without delay. I highly recommend this company to anyone needing help with vehicle imports or customs paperwork. Truly 5-star

10. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Fantastic company

Fantastic company couldn’t have made it easier for me. Natasha is absolutely brilliant at her job and very friendly.
100% would recommend to anyone.
Will defiantly be using there services again.

4. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I have used the services of Customs…

I have used the services of Customs Declarations a few times now, and I can only describe the service and efficiency as perfect.
Carol is very helpful with queries and advice.

I would highly recommend using their services.

Tom Flanagan
Seaside sales

3. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent Service

I just want to thank Patrick and the team for as always being efficient and extremely helpful in assisting me with my custom clearance journey. I will most definitely be using their services again. Martin.

20. Juni 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Extremely Disappointing and Unprofessional Service

Extremely Disappointing and Unprofessional Service

I contacted customsdeclarations.ie in advance to arrange customs clearance for importing a BMW engine from the UK. They were quick to send me an invoice for €120, which I paid immediately, expecting a professional service.

I clearly explained I had two price options for the engine—£4,200 and £2,000—and confirmed I'd proceed with the £2,000 option. Once I received the invoice from the supplier, I sent it over as agreed. To my shock, they had already submitted a customs declaration at the higher £4,200 value without consulting or informing me.

I tried to reach them more than 30 times by phone—no answer. I even went to the address listed on their website, only to discover they have no physical office there. This makes it impossible to speak to someone in person if anything goes wrong.

Eventually, a friend of mine managed to get through on the phone, passed on a message for them to call me, but I never heard back. No replies to my emails either.

After wasting an entire day trying to fix their mistake, I contacted Irish Customs directly, only to be told that the declaration had already been lodged at £4,200, and I’d be forced to pay VAT on that amount. Even though I actually paid only £2,000 for the engine, I had no option to amend the declaration because of their error.

In the end, Customs had to call them to finalize the paperwork, but the damage was done. I now face overpaying VAT by a significant margin because of their incompetence.

Overall, a very poor, unresponsive, and unprofessional service. I would strongly advise others to stay away from this company. I’m now looking into ways to recover the VAT I overpaid due to their mishandling of the declaration.

26. Juni 2025
Bewertung ohne vorherige Einladung
customsdeclaration.ie-Logo

Antwort von customsdeclaration.ie

CUSTOMER SERVICE COMES FIRST BUT WE CANNOT BREAK THE LAW WHEN REQUESTED TO DO SO BY A CUSTOMER

This review is not reflective of the customer service we provide. We have over 500 Five star reviews on trustpilot and make a huge effort to assist our customers to the best of our abilities and this is reflected in ALL the other trustpilot reviews over the last 4 years.

Please read other reviews to get a realistic perspective of our customer service

The reason for this 1 star review is clearly explained below. The customer had an engine seized by Irish Revenue & Customs in Dublin Port. They then contacted us looking for help. The customer had an official seizure letter from Irish Revenue & Customs stating the value of the engine was £4223 and the customer wanted us to value an engine at £2000. The customer got extremely frustrated when he was legally required to value the engine at £4223 because that was the value on the seizure notice. Once we completed the customs declaration for the customer and the customer paid these taxes, the engine was released by customs and returned to the customer. This customer created a lot of anguish for the team, nevertheless we delivered a professional service to the best of our abilities.

Some additional points:

In 24 hours we exchanged 40 emails with the customer and 8 phone calls.

The engine was released by Irish Revenue & Customs in Dublin Port within 24 hours of the customer contacting us, we can usually do this a lot faster however there were huge delays due the the customer challenging the official legal value of the engine on the seizure document for the engine

The customer contacted us at 9am AFTER an engine he had transported from the UK was seized by Irish Revenue & Customs in Dublin Port.

The customer told us on the phone the value of the engine was £4223 and the Irish Revenue & Customs in Dublin Port seizure document stated the value of the engine was £4223.

It was the customer who accepted the value of the engine was £4223 directly with Irish Revenue & Customs in Dublin Port before they even contacted us, this was reflected in the seizure notice issued by Irish Revenue & Customs.

The customer then changed their story and said they paid £2000 for the engine.

The customer had no invoice or documentation for the engine and they never sent us any invoice for the engine showing they paid £2000.

We told the customer the only way to change the value was to get Irish Revenue & Customs in Dublin Port to change the value of the engine on the official seizure notice for the engine.

The reason Irish Revenue & Customs in Dublin Port phoned us directly was to make sure we cleared the engine at £4223 and not £2000.

We charged the customer a fee of €120 and the customer was invoiced at 3pm, 6 hours after they contacted us and we were assisting the customer during that entire 6 hour period. At a number of stages in 24, 3 people on our team were all assisting this customer including the managing director of the company.

This customer created a lot of anguish for the team, nevertheless we delivered a professional service and once the taxes were paid the engine was released by customs.

Bewertet mit 5 von 5 Sternen

Would 100% recommend

Would 100% recommend. Norma was excellent in explaining the process. Clear instructions on what was needed and fast reply to any queries that were sent.

23. Juni 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I gave them a particularly messy set of…

I gave them a particularly messy set of problems to sort for me.
And general Natasha gathered the troops, and battled through and got me there.
It’s seems nothing is too complicated for Nat, ( I can call her that now)
Go on try her, she’ll surprise you.
Thanks custom declaration and Nat.
( sorry Nat, looks like you might get a few more difficult cases)
Will

17. Juni 2025
Bewertung ohne vorherige Einladung

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