From our perspective a true measure of a business is how they engage with their customers but more importantly how they respond with issues arising after their purchase. I had purchased a DJI product... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
My experience with DJI Care was with my Inspire 1, which had a little accident that was covered, sent away and not for long and it was back to me like brand new. So well worth getting DJI CARE!! My L... Mehr ansehen
I purchased a drone and then activated it immediately but still have not used it. I only realised a week later that there was a DJI Care Refresh Plan that I could purchase but it had to be purchased w... Mehr ansehen
Ordered mini 4 pro refurbished paid .was not in stock and you were unaware when would become available. So order cancelled. 6 business days after cancellation rang re return of monies and informed... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
DJI Authorised Retail Store has been co-established by DJI and D1 Store to be the forefront of all DJI products and services in Australia. Along with our extensive range of Consumer, Enterprise and Agricultural products, we proudly provide Official DJI Repairs & Maintenance, Trade-Ins, Product Training (Online and In Person), Consultancy, Extensive Technical Support and many other services.
Kontaktinformationen
421 VICTORIA STREET, 3056, BRUNSWICK, Australien
- (03) 9288 7800
- info@d1store.com.au
- d1store.com.au
4,5
Hervorragend
3044 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 38 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Extremely rude delivery service
Extremely rude delivery service
Very annoyed to have to do one flight
Of stairs .
I politley asked how big is the box
he responded "come down and have a look"!!!
He also added " don't you have a husband!!!!!!
Extremely rude
The people in the store
Especially the manager
failed to address a promised they
made ....I was promised if What I had purchased was not delivered by the
7th April I would be given a full refund.
I returned the following day and was denied this outcome...
The manager would not give me back my original copy of my purchase which I had given to her I demanded it back as it is my only
Proof of purchase ...I told her take a pic ture of it and she replied if I walk
out with the receipt she would
she would not stop the item to be
delivered!!!!
I told her there was evidence that
I was promised a refund they have
Security vedios....she replied no audio!!!!
2000 dollars purchase ...time lost
time taken off work family trying to
help with a late delivery.
I endeavoured to call the store no answer....I left messanges for a call
back as well as trying to ring several
numbers in melboure to see the status off the delivery..
As a senior person I felt I had no voice ... it's very disappointing that
they just don't care I can only speak
of my experience.
2. April 2026
Antwort von D1 Store
Hi Dalia,
Thank you for taking the time to share your experience — we're truly sorry to hear about the difficulties you've encountered, and we want to address each part of your feedback directly.
Regarding the delivery driver's conduct: the comments you described are completely unacceptable, and we sincerely apologise that you were made to feel that way. However, we do need to be transparent — our deliveries are carried out by Direct Freight Express, an independent courier company. We have no authority over their staff's behaviour, and we'd strongly encourage you to raise a formal complaint directly with Direct Freight so it can be addressed at their end. We're happy to provide their contact details if needed.
On the delivery timeframe: we completely understand your frustration, especially over the Easter period. We want to be upfront — we did attempt to recall the shipment during the Easter period, however by that point it had already been processed and was staged for delivery, making a recall no longer possible. Our records show the courier was instructed to collect on the 2nd of April, but the actual pickup didn't occur until the 7th — that delay was outside our control. It was then delivered on the 9th, which was prompt. We recognise that doesn't make the outcome any less inconvenient for you, and we're sorry.
Regarding your refund: Our standard policy requires goods to be returned before a refund is processed — this protects both parties and ensures the process is completed correctly. If the item is still unopened, you're welcome to return it either in-store or by sending it back to us, and we will process your full refund promptly upon receipt.
Please don't hesitate to contact us directly at support@d1store.com.au and we'll make sure this is handled with the attention it deserves. Over the easter period, our offices were also closed, which did not help your situation when contacting us.
We're sorry this experience fell so far short of what you deserved as a customer.
- D1 Team
Ease of information
Ease of information, made me change my decision on the initial drone I was going to purchase, went for a more suitable package that was significantly better for my desired tasks.
The payment portal was quick and easy to use with a number of various options.
The tracking details supplied were amazing.
10. März 2026
The products arrived before the due…
The products arrived before the due date. Very happy with the performance of the product and the quality.
2. April 2026
quick, easy ordering and delivery
everything was received as stated and in the delivery time-frame .
31. März 2026
Outstanding service from the D1 store!
Outstanding service from the D1 store team! Same day responses to queries, friendly team who genuinely want to support customers and give them competitive prices. Product was shipped and received very quickly, will be back to shop with them again!
31. März 2026
Great price (drone was on special)
Great price (drone was on special). Drone works really well. Nive video quality. Easy to use.
29. März 2026
Best customer service ever
The company was really responsive and fast to my queries, which impressed me and they had an amazing customer service, with solving any problem that I had with buying, one of their products.
31. März 2026
DJI Avata 2 offers an incredibly…
DJI Avata 2 offers an incredibly immersive FPV experience with intuitive controls and stunning 4K video quality. The flight is thrilling, battery remains somewhat limited for long sessions
10. April 2026
Bewertung ohne vorherige Einladung
Amazingly fast delivery.
Amazingly fast delivery and the item I ordered was exactly what I received.
31. März 2026
Not happy,what we ordered and paid for…
Not happy,what we ordered and paid for not what we received,,shop running a scam to sell you more .Go somewhere else.
30. März 2026
Antwort von D1 Store
Hi Philip,
Thank you for your feedback — we're sorry to hear about the confusion with your order.
This listing was specifically for the foam insert only (as noted in the product name and description), and does not include the full carry case.
We completely understand how this can be easy to miss, and we take that seriously — we'll be reviewing the listing to make it even clearer for future customers.
This is not something we'd ever want anyone to experience and if there is any confusion beforehand, please don't hesitate to contact us before purchasing if you're unsure which option suits your needs.
- D1 Team
Just organised care refresh after more…
Just organised care refresh after more than 48 hours
A Couple of photos and some details and it’s done.
Easy process.
Thanks DJI
8. April 2026
Bewertung ohne vorherige Einladung
I’ve purchased 3 drones from D1…
I’ve purchased 3 drones from D1 Chermside store & in each case they have been first class to deal with, I now recommend them to anyone I hear who’s looking to purchase a drone. The staff are a true credit to your organisation.
Regards
Glen Pearson
18. Februar 2026
Really good fast response
Really good fast response, unfortunately did have a delay in return but that's not lack of trying that was an aus post problem!
Thanks for fixing the drone
27. März 2026
Slow and expensive for drone repairs
I dropped my drone off to be repaired, they had a problem with sending it to the repair shop, so there was a delay.
I then received a quote for the repair that was basically the same cost of a new drone, so why bother repairing it...
Then went they sent the replacement drone to me it was broken so I had to send it back to them again yet more delays.
I sent my drone to them on 10th march, it is now the 6th of April and I still don't have a drone to show for it...
25. März 2026
Antwort von D1 Store
Hi Samuel,
we're truly sorry for the experience you've had — the timeline you've described is not acceptable, and we take full responsibility for ensuring this gets resolved.
A courier misrouting and a damaged replacement arriving are both outcomes that fell well short of our standards. We escalated your shipments to express, but the carriers did not perform as promised, and we understand that doesn't change the impact on you.
Our team are getting your situation sorted for you at the moment, and it should be back in your hands shortly.
We are truly sorry for the delay and will ensure this won't occur again.
- D1 Team
Quality work. Great value. Great experience!
Complete fix/replacement of affected components.
Prompt communication and return.
Value for money.
27. März 2026
Being in my '70's and purchasing my…
Being in my '70's and purchasing my first drone I found staff helpful in assisting me. Watching informative video's is also helping me in my new pastime.
26. März 2026
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