DBS-Check-Online  

Scam!! Avoid at all costs

Total scam !! Tuck my money for an enhanced DBS . They can't do it as there not my employer also experience DBS service doesn't exist. Nobody can express a DBS I was told BY THE POLICE!! Refusing to refund so I'm taking it up with my bank

Spoke to man on the phone to ask about help on getting on the update system, and was met with an incredibly rude response, very unhelpful and abrupt. No customer service, and not at all helpful.

So I’m still waiting for my refund! They made me wait 15day only to be told we forgot to refund you. You will now have to wait another 15 days and not even an apology. I Paid £77 and get £40 back and have to wait a month for my money. What a Complete rip-off never use this company stay on gov website NEVER EVER USE THIS COMPANY

worst service I have ever received. ignorant and careless, Now is 7 days All stages completed just printing left, they have not printed!!! spoke to them and said printing needs 5 days. it is one click and nothing else. I can not work for 2 months now just because of them. better to apply benefit than this horrible service and start working after 3 months.

Doesn’t tell you that it’s a third party check system and wants to charge £83 instead of the standard £18. Don’t be caught out! Bordering on the scam

Would give 0 star if possible. Absolutely ridiculous service . I'm waiting for my dbs check 52 days already and I can't see the end. 9 days ago I phoned them to ask what's going on, someone pick up the phone only to say they have experiencing high volume of calls and someone call me back as soon as they can... still waiting.... I found online that averagely it takes around 2 months (may be less may be more) which for me is completely ridiculous nowadays, in digital age. Ignorants and one more time ignorants.

I applied for a DBS on April 6th through an agency. DBS claim to have only received it on April 20th (I don't know whether the agency or DBS are lying to be honest). I would not put it past either of them.

It used to take two weeks, but it's now May 19th and I still haven't received my application, and I still can't work.

They claim it was sent off in the post on May 16th, having called them, having called them I have established they have sent it second class and it will take a further 5-7 working days. Not content or taking over a month to do the DBS check, they are so tight and stingy they won't even pay the extra 42p for a first class stamp, even though we pay £38 for the whole service. You'd think there would be some kind of incentive to get the certificates out faster when you know there are delays in your service, that you literally charge for, but no.

I am out of pocket £100 a day, every day I cannot work, and they've decided to prolong this, all for the sake of 42p.

DBS also refuses to chase up the police force carrying out the check for 60 days, meaning people waiting for their certificates have no accurate time-frames for when they will be able to start work. I should have started my new job on 4th May, but I still haven't been able to. I imagine some employers eventually lose patience as well, and people lose their jobs over this.

The DBS Check Service exceeded my expectations. The process was smooth, the website was user-friendly, and the customer support team was responsive. I received my certificate quickly, which was essential for my employment requirements. Highly recommended!

I am still waiting for my DBS check which was paid for on the 22 March. I start a new temp position in a School on the 15th May and without it I cannot start and will miss out on work.

It appalling and unprofessional not to mention Anxiety inducing.

Terrible, ridiculously over complicated.....it's hardly CGHQ ....get a grip gov, pay your contractor for producing USER friendly pages not this silly stuff

They advertise the E-certificate and all the info within 24 hours. Called today - they don't do e-certificates anymore but still believe its worth £80 for the not-so 'rapid service' instead of £18 direct on Gov website. Please do not waste your money.

Do not use this company, they are con artist's.
Useless

Fraud! Paid for 3 check and no one id getting back to me.

Useless slow system. How on earth it takes over 2 months to print and provide a report is beyond ridiculous. Started the adoption process and this has held us up and now unable to progress. Do they realise how much these delays impact peoples lives. It’s still waiting to be printed after it was completed 2 weeks ago. Disgusting service.

Excellent service received from Craig at DBS Check Online UK

Customer service is full of arrogant people. They don’t want to deal with you. I had to call over and over again just for a basic password reset that was going wrong from their system, system which by the way works very hard and it’s full of errors. I finally got to speak to a wonderful lady who I felt was actually engaged in helping me out, so the 2 stars are just for her. There are good people out there, just very rare.

HOW can these be reported and jailed??? How much money they stole from people?
Totally fed up that nobody does anything against these scammers and they are registered on companies house as a legitimate company - how????

Scammer!!! This company is a scam. Please don't use. I paid them £88 for DBS check and they never got back to me. For DBS check visit the official UK government website to get a genuine link. DBS CHECK ONLINE is a scam. I contacted my bank to get my money bank.