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DC Thomson Shop Bewertungen 

1 307
•
TrustScore 5 von 5

4,8

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

In 2024 I went ‘home’ from Australia to visit family in Scotland. My son and I visited Dundee, and called in at your office- a good excuse to renew my subscription! We were made so very welc... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I'm now 65. As a kid I was always into comics, especially Sci fi and WW2. My Dad was a WW2 veteran,and when Victor was released it resonated with me. As a result I started to buy and read the Commando... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I am housebound so enjoy all your publications being delivered. I can try out recipes or knitting too. The combination of serials and short stories are great. Love The Farmer and his Wife Riverside... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I set up subscriptions on behalf of my mother for People's Friend magazine and specials. She absolutely loves receiving her magazines. Mum is house bound and can't pop to the newsagents to buy her fav... Mehr ansehen

Unternehmen hat geantwortet


Unternehmensdetails

  1. Verlag
  2. auch in
  3. Buchverlag
  4. Medienunternehmen
  5. Zeitschriftenladen
  6. Zeitungskiosk

Vom Unternehmen geschrieben

The DC Thomson Shop offers subscriptions to some of the UK’s most cherished magazines, including The People’s Friend, My Weekly, Beano, The Scots Magazine, Commando and bunkered. We also stock the latest DC Thomson annuals and bookazines, including firm favourites Oor Wullie, The Broons and The People’s Friend.

About the DC Thomson Shop

Vom Unternehmen geschrieben

Delivering great reading
Our magazine subscriptions deliver for all the family. Trust us for short stories, comics, puzzles and more.
Home of The People's Friend
This cherished weekly magazine includes 11 new short stories in every issue.
A history you can trust
The Scots Magazine, first published in 1705, is thought to be the oldest magazine still in publication.

Dedicated customer service

Our team is ready to reply to you

Got a question about a DC Thomson subscription? Our team is here to help. Visit: help.dcthomson.co.uk

Kontaktinformationen

4,8

Hervorragend

TrustScore 5 von 5

1307 Bewertungen

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4,8

Alle Bewertungen

(1 307)

1 259 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 2 von 5 Sternen

Would be very careful of any trials…

Would be very careful of any trials offered over social media. Took out a no obligation trial of 5 comics for £1. they subsequently charge you £14.50. items were sometimes delivered twice in a week and then some weeks without. all in the T&C's. would avoid this scam although apparently its not a trial but a commit to a subscription. Lesson learnt

10. September 2026
Bewertung ohne vorherige Einladung
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Antwort von DC Thomson Shop

Thank you for taking the time to share your feedback. We’re sorry to hear that you were disappointed with your experience.

Our introductory offer provides the first five issues for £1, after which the subscription continues at the standard subscription rate unless cancelled. We appreciate that the terms of an introductory offer can sometimes be misunderstood, and we’re sorry if the offer was not as clear as you expected.

In relation to the delivery schedule, Beano is a weekly publication, although delivery times can vary and, on occasion, copies may arrive together due to postal delays.

We’re sorry that the experience did not meet your expectations and appreciate you sharing your concerns.

Bewertet mit 2 von 5 Sternen

As ever its a faff to cancel…

As ever its a faff to cancel anything...

No issues with delivery of the magazine.

19. August 2026
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Antwort von DC Thomson Shop

Thank you for taking the time to leave us feedback, we're sorry to hear you have had a bad experience trying to cancel your subscription. We'd love for you to provide us with direct feedback so we can improve this. We are available on 01382 236 066, please don't hesitate to give us a ring if you want to do so.

Bewertet mit 1 von 5 Sternen

Poor Customer Service

On the 26th June my Brother and I bought a subscription for my mother's 83rd Birthday to the 'Peoples Friend' a magazine she lives for, we are advised by email that the first edition would arrive on the 25th July (some 3 weeks after her Birthday on 2nd July, why such a delay is required to set this up is anyone's guess) Along comes the 25th July ... and nothing is received! Spoke by 'chat' to an agent who said there was a set up problem and that she would email me with solutions, nothing happened. Spoke by phone to an agent on the 7th August who sent a very long email explaining the problem, that she would post back copies and ensure the magazines would start rolling - As at 18th August Nothing - Silence, I have an 83 year old mother who cannot understand the explanations I have been giving her, and frankly I am no longer prepared to make excuses for bad customer service. Come on Thomson's, Lets get this sorted out please...!

7. August 2026
Bewertung ohne vorherige Einladung
DC Thomson Shop-Logo

Antwort von DC Thomson Shop

We’re sorry to hear about your experience so far as a subscriber. We have been in touch with the subscription’s bill payer to discuss the issues raised and have taken steps to help resolve the matter.
We appreciate you taking the time to bring this to our attention and we hope the steps we’ve taken will help to put things right.

Bewertet mit 5 von 5 Sternen

Good service and updates

Good service and updates, any problems they sort out straight away. Commando subscription and delivery service excellent

11. Juli 2025
DC Thomson Shop-Logo

Antwort von DC Thomson Shop

We’re so pleased you’re enjoying your subscription and thanks for the lovely feedback.

Bewertet mit 1 von 5 Sternen

GDPR non compliant

GDPR non compliant.

Customer ID 2400150942
Subscriber number 822202

I’ve ordered a Scots Mag for my Gran for years paying annual DD until 2024. In Aug 25, I paid by card for 14 months ending Oct 26. I received an email early 2026 saying it was cancelled. The email was addressed to my gran. DCT have only spoken with me over the years. I never thought much about it and presumed it had been cancelled until last week where I received an email, again addressed to Gran, to ask her to return. I emailed cust servs and in the reply from you, a customer ID 2400150942 was quoted then I was told in a further email I wasn’t the customer/bill payer and couldn’t make changes.

Today, I have called and chatted to the an advisor who asked me for an address which was not mine nor grans. But a third party, a relative who is deceased. Hinting at the name but not fully giving me it. It would be funny if it wasn’t so serious. You have no grasp of GDPR and should be sanctioned.

In the end, and exasperated, I cancelled the subscription with £15 expected back to my card. I will use it to go to a shop and buy them.

You’ve made an absolute mess of muddling two accounts and claiming you are following GDPR where in fact you have done the opposite. Hopefully all calls and emails are recorded and lessons learnt although I doubt it.

I wouldn’t use you again.

22. Juni 2026
Bewertung ohne vorherige Einladung
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Antwort von DC Thomson Shop

Hello Ross, thank you for taking the time to get in touch with us and share the experience you had with our customer experience team. We're so sorry to hear that you have had a negative experience, and can understand how this will have caused you significant frustration. We have reached out to you directly to discuss this further.

Bewertet mit 5 von 5 Sternen

Brilliant magazine lots of lovely…

Brilliant magazine lots of lovely stories and letters and articles always lovely pictures on the front. Thank you.

13. Juni 2026
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Antwort von DC Thomson Shop

Thank you for your lovely feedback, we’re so pleased to hear you’re enjoying The Peoples Friend magazine.

Bewertet mit 5 von 5 Sternen

How good this magazine is

I have bought & read every other magazine available to me this one totally out shines the rest for readability,honesty,and total value for money
Delivery service is always on time only hold up I have had if there is a problem with the post person

21. Mai 2026
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Antwort von DC Thomson Shop

Thank you for your feedback! We hope you continue to enjoy your subscription.

Bewertet mit 1 von 5 Sternen

So disappointed

I have been trying to restart my son's Beano subscription for 6 months to no avail. Have spoken to many many DC Thompson agents both on the phone and by email. Each time I have been assured that the subscription is active, I have done everything I can at my end, but sadly each time it fails.

The staff appear to be poorly trained in their systems. If you have any opportunity to get your subscriptions from another source, I urge you to do so.

From the parent of a very disappointed little boy :-(

19. Mai 2026
Bewertung ohne vorherige Einladung
DC Thomson Shop-Logo

Antwort von DC Thomson Shop

Hi there, we're so sorry to hear that you have had a bad experience with us, and that we haven't been able to process your orders! If you would like, we can ask for a manager to contact you so that they can take a further look into this one? I'll send a request for further information so that we can contact you directly. Kind regards, Michael, Customer Experience Team.

Bewertet mit 4 von 5 Sternen

Love readinghave reading DC Thompson since l…

I have reading DC Thompson since l could read. First it was comics and the magazines. I love to read and reading 📚 the magazine is my relaxing time. Enjoy all the stories and the content of the magazine.

11. Mai 2025
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Antwort von DC Thomson Shop

That's absolutely wonderful to hear, thank you for taking the time to share your feedback. We're thrilled to hear that our magazines over the years have had such a positive impact.

Bewertet mit 5 von 5 Sternen

Reliable

Magazines always arrive on time. No problems.

8. Mai 2026
DC Thomson Shop-Logo

Antwort von DC Thomson Shop

We’re thrilled to hear you’re having a great experience as a subscriber. Thanks for letting us know.

Bewertet mit 5 von 5 Sternen

There are times when I have been too…

There are times when I have been too busy to read all the articles, stories and many other items. However, I don't just throw magazines in the rubbish bin but try to keep up when I have the opportunity.
My husband does read some of the articles about areas of this country and other items which he enjoys.
Keep up your good standards.

29. April 2026
DC Thomson Shop-Logo

Antwort von DC Thomson Shop

Thank you for your feedback, We are glad you are enjoying our stories and articles!

Bewertet mit 5 von 5 Sternen

I really love the magazine.

I really love the magazine.
I read all the items and tick of as I go.
The short stories and serials are first class. In fact I haven't read a novel since taking out the subscription.

24. April 2026
DC Thomson Shop-Logo

Antwort von DC Thomson Shop

Thank you so much for your lovely feedback, Anthony! We're thrilled to hear that you're enjoying The People's Friend. We're glad to have you in our Friend circle.

Bewertet mit 4 von 5 Sternen

Royal Mail. A joke in a small sentence.

No complaints about the magazine itself, though the “Royal Mail" delivery service used is a complete joke. Go without a weekly delivery & then 2 delivered together. Postal mail seems to be delivered on one day every 14 days.

21. April 2026
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Antwort von DC Thomson Shop

Thank you for your feedback. We’re really pleased to hear you’re enjoying the magazine, but we’re very sorry to learn about the inconsistent delivery you’ve experienced.

We understand how frustrating it is to miss an issue and then receive multiple copies at once. While delivery is handled by Royal Mail, this is certainly not the experience we want for our customers. We’ll share your feedback with them and continue to monitor any reported delays closely.

If the issue persists, please don’t hesitate to get in touch with us directly so we can look into this further and see how we can help.

Thank you again for taking the time to share your experience.

Bewertet mit 2 von 5 Sternen

Nonresponse to email

Three editions, December 2025, March 2026 and now April 2026, are yet to be received and there has been no response to my email of 30 March 2026 regarding the December 2025 and March 2026 editions

30. März 2026
DC Thomson Shop-Logo

Antwort von DC Thomson Shop

Hi Richard, thank you for your review. We’re very sorry to hear about the delivery issues you’ve experienced with shipments to Australia.

We can see that a member of our team reached out to you via email on the 1st of April regarding this matter. Please check your spam/junk inbox in case the reply has redirected there. If you continue to experience any further problems, please don’t hesitate to get in touch so we can investigate this further.

We hope you have a lovely day.

Bewertet mit 5 von 5 Sternen

Great magazine

Great magazine, good stories,interesting articles, letters page, cookery pages, Great value for money
Fair subscription price for regular weekly delivery. Have been reading it for more years than I can remember!

23. April 2026
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Antwort von DC Thomson Shop

That's absolutely wonderful to hear, thank you for taking the time to share your feedback. We're thrilled to hear that our magazine have had such a positive impact.

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