Deco TV Frames Bewertungen 

Julie and Jason went above and beyond in responding to my needs and promptly taking great care of me. I e-mailed at night and got an immediate response from Julie and Jason fulfilled the situation the very next day. Well done!

My Deco TV frame is beautiful! It was very quick and easy to assemble and put on my tv. It has elevated my entire living room. Great product! Great American company!

Absolute nightmare.

Product arrived and does not fit the 85" frame well. Corners are not tight, clips do not keep the frame tight against the TV and the bottom sags.

Going back and forth with Kyle was even more frustrating. Provided photos and videos of each issue. They admitted another frame would be more rigid. I was sent an invoice to pay another $240 for the non-defective frame. A frame I didn't necessarily want, just was willing to accept to resolve the aforementioned issues. No way I am paying MORE for a second frame.

When asking for management to get involved I was refused and was refunded instead - for the frame only, not the samples I purchased prior. So I am out money for samples and have a defective frame.

Hopefully someone with the company will take this review seriously and right their wrong.

Excelente servicio

Product and Customer Service
Best customer service that I have had in years, immediate response to questions during the install process, instructions very easy to follow!
The product is a must for Samsung Frame owners

This is the coolest tv accessory for any space. I placed my order on Friday and received it on Sunday early afternoon. I also should mention that I DO NOT have a Frame TV, but I have a Samsung Qled and it fit like a glove. It is pricy BUT well designed like a nice art frame. It’s worth the anxiety/excitement build up, only wish I didn’t hesitate the first time around.

Quality product, absolutely amazing!

The Deco TV frame arrived today, just as promised. Shipping and packaging brought the frame to us in perfect condition. The frame went together like a snap and fit the our TV with no worries. The frame we choose was the Tucson Copper Frame and it was all we could ask for making a center piece for a new fireplace, mantle, and room. Well made, beautiful, and exactly as described.

I rarely give a company 5 stars usually I reserve that for restaurants but this company certainly deserves it !!
I ordered my initial frame on Black Friday to take advantage of the sale price. I literally got it the very next day!! I installed it myself , i am not handy at all. Which means a 5th grader can do it too ! My choice was the Alloy Bezel . It looked "nice" but fell short for me. My friends LOVED IT . But as Marie Kondo would say it didn't spark Joy . I reached out to the company they were so amazingly helpful, flexible I spoke with Kyle Kidd. Exceptional customer service !! I got a return label so i wouldn't have to pay the S/H. I did order sample frames. I HIGHLY recommend this if your remotely as particular has I am. I got three great sized samples for $20 plus S/H. I called Kyle back he could see that the initial frame was in route back to the company by UPS tracking number and simply charged me the difference in price of my new choice . I was not charged S/H again and he still gave me the black friday sale price 2 weeks later !
The quality of their work , service and efficiency was all FIVE STAR service !!

I wanted to take the time to echo what others have said - amazing customer service. One of their products didn’t work the way I was hoping, and the return/refund process was so simple.

First of all, wow. The frame looks gorgeous. It really does change the way your TV looks - to better.

Second, I wanted to highlight the level of customer service I recieved. We had an issue with a frame, and the team went absolutely above and beyond to resolve it in the best possible - for us - way. It did cost them to get things right, but I'm walking away from talking to them feeling that they really value their customers above and beyond anything else.

I’m so in love with my Distressed Barnwood tv frame! We are super happy with our purchase and our decision to buy from DecoFrqme. The beautiful handmade classic barnwood frame really dressed up our living room to the next level. Now my tv doesn’t look like it’s hanging in inside a Best Buy store but inside a home! The DecoFrame is solidly constructed and a lovely piece of art too! The frame is a solidly built, artistic frame and so unique so I can’t wait to show it off to all my new house guests! Best kept secret :) but not for long!! I don’t usually spend time to day reviews bout DecoFrame is really worth the praise. Thank you DecoFrame for your excellent personal service. My frame arrived quickly and super easy to install. I am so addicted I just might need to purchase a new tv so I can have add another gorgeous DecoFrame to beauty my new home!!

Amazing! I ordered my new frame on a Thursday night and received it on Saturday afternoon. It only took a few minutes to fit the frame together and place it over the TV. Much easier than I could have ever imagined. It really makes my investment in the Samsung 50" Frame TV worth it. It takes my TV to a whole different level of fabulous. Perfect for the bedroom. I am beyond thrilled!

Long story short...Deco TV Frames is one the best companies I've ever done business with. High quality product with even better customer service. Rest assured, you can buy with confidence. This company embodies integrity and they stand by their products.

Long story, long...
I'm fortunate to own three of their frames, 55" Antique Gold, 65" Ornate Gold, and 75" Tuscan Antique Gold. They're all incredible, and worth every penny. I was fortunate to buy these frames when they ran a promotion during Thanksgiving weekend 2020, which included a generous discount along with free side extensions!

One of the items was back ordered and there was a bit a confusion with the order I placed for the extensions and my issue was promptly resolved by Danielle Labrecque. She was responsive and on top of everything. Also, Jason Barcelona, pitched in and kept me well informed of all updates related to their supply chain and the Ornate Gold frame, which I greatly appreciated. He astutely anticipated any questions I had. Their customer chat service is also extremely useful. Kevin was online and ready to trouble shoot any questions I had related to the payment workflow on their site.

I also have to mention the fact that the company released an upgrade to their frames that enable the sensor feature to operate at full capacity. This feature rolled out after I purchased my frames and without hesitation, Deco TV sent me the upgrade at no additional cost! Again, this demonstrates the company's integrity and innovative mindset woven throughout the company.

Also, their Instagram profile, decotvframes, is worth subscribing to. I've picked up a number of Samsung TV tips, learned about life on a boat, and I've even learned a bit about global supply chain logistics. I'm not being facetious when I say it's entertaining.

I've since referred the company to my brother-in-law and I'm happy to see a small American business thrive in 2020.

Thank you guys for everything you do. The frames have definitely helped upgrade my home.

Gino

I ordered a frame sample for a tv I don’t own yet! I loved it and can not wait to finally own both the frame tv and a beautiful deco frames tv frame to go with it!

We have a 65" Frame tv and before purchasing from Deco TV Frames, it looked like a tv mounted flush to the wall with a picture displayed on it. With the Deco TV Frame, it does pass for art and not a tv. The Deco TV Frame is well constructed, easy to assemble, and easy to install. It looks good and I would recommend it to anyone who invested in a Frame tv. Yes, it is pricey, but if you already spent the money on the Frame tv, pay the extra incremental to make it look like you thought it would. You won't regret it.

Assembly was very easy. Parts go together easily and well engineered. Easy to place and remove from TV. Motion detection and ambient room light sector require the purchase of Smart Room sensor which is now on order.

I can’t say enough good things about my experience here. If all businesses followed their model they would all be successful. Fantastic customer service. Danielle made me feel like I was truly important and that my needs were a concern of hers. I wish I could give this place 10 stars. The quality is amazing too, nothing better out there. Looks like a very fine hand crafted frame that you would get in a custom framing shop because that is exactly what it is. Thanks again to their team and Danielle.

Omg these frames are FABULOUS!!! Can’t believe how easy they were to put together and put on the TV!!

The best thing EVER!!!
Great quality and easy assembly!