Defender Industries Bewertungen 

Major disruption to business.

End of January 2023, UNANNOUNCED, after paying $50 for Defender 1st premium for our professional account, Defender changed their web presence, requiring new logon, lost all of our previous order records, and is now giving the Defender 1st discount to everyone everyone.

OK change your system but give members a heads up and don't ask for uis to pay for membership just 2 weeks earlier and then mess this up this bad.

You have lost 2 large orders from us over the weekend and I don't plan to order through you until you get your act together.

Great selection and products unless something goes wrong. Then you are out of luck. Now asked to return a reverse cycle AC unit, that has never worked at my expense. Bought it while being a defender first customer. Unlikely going to sign up for this again since they do not stand behind their products. Have done tens of thousands of purchases with them, including another purchase delivered yesterday, and now will consider shopping somewhere they stand behind the products. They should have sent me a new unit and delt with the company who made the unit since they have more power than I do.

I needed a part for my boat which was impossible to get in the UK, Defender got it out to me in less than 5 days. Brilliant service.

I find that excellent prices
Had a product I did use that bought about 4 months ago. They did not hassle me at all.They just returned it a gave me my money back . I think we will be using them for years Easy to deal with

In over 40 years, I never had a bad experience with Defender going back to the store in New Rochelle which my wife and I would joke it was a $100 toll on RT. 95. That was in the 1970's, today we joke it is a $500 toll on RT.95. It's eyewatering to think how much has been spent in all those years.
Unfortunately today was an exception.
When my windlass quit while cruising in Maine, Lewmar tech support thought the motor would have be replaced and had only one in stock. I ordered the motor to ensure the repair when I returned. It had to be ordered from Defender as Lewmar could not sell directly.
When I returned the motor was repairable and I contacted Defender to return a $700 motor. Defender refused to take the return even though I offered to pay the restocking fee as described in their return policy. I also offered to cover any restocking fee Lewmar might charge (Lewmar confirmed they would take it back). Jason at Defender explained taking a return on a special order is a labor intensive process. I then offered to pay whatever they wanted up to $400. In a very polite and professional way Jason told me I was screwed.
Unfortunately this has left a bad taste in my mouth and a big dent in my wallet. I do carry spares but have no need for an already reliable windlass motor.

I've enjoyed Defender's excellent service, huge inventory, and good prices for many years, and that usually includes same-day shipping and overnight ground UPS to me in midcoast Maine. Plus it's neat that I can save and use other addresses like marinas I've stayed in down south. I've also had the experience of making a mistake on an order and immediately getting a live human on the Defender phone who could fix it.

Excellent products and great prices, have used for years!

Absolutely the best marine supply company. I've been a boat owner and licensed captain for 45 years. Defender consistently has lower prices than West Marine and others with a much wider variety of quality equipment and supplies. Very little cheap Chinese hardware junk; many harder to find sailboat and engine parts....at times they will have a rigging part that the specialty houses won't carry. They do not have as large an assortment of the super high end electronic gizmos that West Marine and others may carry, but most of that stuff is for rich guys with unlimited budgets and vessels with waterlines longer than their I.Q.'s. The pros and knowledgeable amateurs use Defender. Delivery is fast, though at times I wish it were free. Recommend as first choice.

Have been dealing with them for years. Prompt friendly services for marine products. I like them.
This is an old company that is owned by the heirs of the original founder. Appears there is nobody minding the store. Their prices are now less competitive, and their product line misses the mark on innovation. Their website is not the best and their paper catalog is definitely old school, which probably irritates the younger crowd. Looks like the whole outfit needs a bit of freshening up, if they want to stay in business.

Tried to order by Internet on their website No succes.Reply that there was a small mistake and they try to change it. No response. Tried again several times . Same message. Sent Email to client services. Email that they would contact me and every contact was by a real person. Waited. 19 hours later. Contacted Defender. Emailed several times and sent screenprint of website orderform. Received analog orderform but unable to print and scan, as we are on a yacht. Emailed again that all the info was on the screenprint of the webform. Received Email offer, Received orderconfirmation. But after 4 days we received an email or we still wanted to order???? Phone call It appears that there was no order . Did not receive Email they say they sent. But what about order confirmation ???? Again several emails and phonecalls to order. Emailed several times and sent screenprint of website order form.
Answered additional questions about freightforwarder and final adress in Panama. ( i was lucky, 3 dollars cheaper shipping on almost $500 order ) After receiving the trackingcode it appeared they changed (added info) to the shipping adress.
Defender.com has to learn a lot about E-business. Advice:Buy elsewhere as this is too much effort and not good for your heart.