THIS IS A SCAM!!!! If I could give zero stars I would. I ordered two hoodies for their buy one get one free special TWO YEARS AGO and never received my items. I was patient at first because they state... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
*UPDATE* After having my order cancelled they emailed me asking me to remove my “false” review here. Also sent some more passive aggressive emails trying to gaslight me into seeming like the bad guy... Mehr ansehen
Unternehmen hat geantwortet
weird asl 😭, out here scamming ppl out of they money for horrid anime clothes , LIES about shipment and stays replying to people’s posts saying they already shipped it or refunded it when they know d... Mehr ansehen
i used to see this brand all over my insta till i gave in, i ordered 3 things in february thinking this was legit. it’s now april 6th & i haven’t received anything, the owner “Deekay” sent me a “ co... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The One & Only Demons Basement.
Kontaktinformationen
11202 Memorial Pkwy SW, 35803, Huntsville, Vereinigte Staaten
- 2059087766
- dbasementco@gmail.com
- demonsbasement.com
1,6
Ungenügend
190 Bewertungen
Hat 33 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
IF YALL SCAMMING FTC ON THE WAY
Man when I’m going to get my hoodie that I Order IN FEBRUARY like I don’t wanna believe y'all scamming but that’s what it looks like
My order #20425
11. Juli 2025
Bewertung ohne vorherige Einladung
They don’t respond like they claim to, and delete comments on posts
Ordered a couple of months ago for a blind box. I waited just like everyone else and kept tabs with their update emails. But as the order was supposedly sent out I placed my order number to track for a while, when I look at the usps tracking it says “lable created not in system” they came out a bit ago saying they had issues with usps and would fix it by a certain date, stayed in their emails. It’s past that date now and they still include it in their emails. I’ve attempted to reach out 3-4 times now. The only response was from Instagram stating how they are asking their team to check spam again. Didn’t get a response back. Only got this initial response because I checked their most recent post and saw someone else discuss this and I responded saying I was having a similar issue. They delete their comments on their pages only leaving the ones that makes them look good. I’ve even taken a screenshot of someone’s comment complaining about the same issue and returned two days later to it gone
Once I received an email asking to be an affiliate with them I responded that I will return back to the offer once I got their product in and received and automatic response as if I said yes. Im convinced they never check their emails as they say they do and it’s all automated. Incredibly frustrated and disappointed with this brand
2. April 2025
Bewertung ohne vorherige Einladung
bought 5 mistery boxes in december
bought 5 mistery boxes in december. they gave me a fake tracking number that never update. all the messages i sent they just tell me to look at the weekly updates, probably an automatic message. DON'T BUY WITH THEM REPEAT DON'T BUY
order #16471
19. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Demonsbasement
Hey Joan,
Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. All emails are responded to within 24-48 hours which is something we take pride in so the email open and being responded to daily. Updates are sent out weekly on our behalf reassuring everyone of everything. I do apologize for the inconvenience with this. Please reach out to our support email about this issue so we can look into it.
As stated in our system you ordered and your order has shipped which is 9200190347375254482863. Also, you are subscribed to our email updates as well as we have proof of that and you are receiving all weekly updates and reassurance on your order like all other supporters but if you are having trouble finding these weekly updates please email us and we will be happy to help.
If you have any current questions or need any help please email us at dbasementco@gmail.com as all emails are responded to within 24-48 hours.
We appreciate your support and understanding. God bless.
My daughter got scammed
My daughter got scammed. Bought stuff with her Christmas money. What a shame stealing from children at Christmas. Doesn't get any worse than this. She keeps inquiring and now her email was blocked.
9. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Demonsbasement
Hey Leslie,
Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. All emails are responded to within 24-48 hours which is something we take pride in so the email open and being responded to daily. Updates are sent out weekly on our behalf reassuring everyone of everything. I do apologize for the inconvenience with this. Please reach out to our support email about this issue so we can look into it.
As stated in our system your order was cancelled and refunded through our payment provider Shopify Payments. Also, you are subscribed to our email updates as well as we have proof of that and you are receiving all weekly updates and reassurance on your order like all other supporters but if you are having trouble finding these weekly updates please email us and we will be happy to help. Her email also was never blocked at all no one's email is. She just happened to make a mistake and email our weekly updates no reply email which is important@demonsbasement.com. We stated in the update the correct email for any support inquiries is dbasementco@gmail.com.
If you have any current questions or need any help please email us at dbasementco@gmail.com as all emails are responded to within 24-48 hours.
We appreciate your support and understanding. God bless.
No customer support or items recieved
Bought something 6 months ago then received a fake tracking number that never updates. I emailed them they responded with a copy and pasted reply not answering my questions. Then I sent another and they sent another email not answering my questions but reminding of the annoying clickbait emails I get like 2 times a week from them with that give constantly changing shipping dates. They also told me in the 2nd email they now dont do refunds which is a shipping policy change after I had bought the item. It is a scam.
11. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Demonsbasement
Hey NMO,
Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. All emails are responded to within 24-48 hours which is something we take pride in so the email open and being responded to daily. Updates are sent out weekly on our behalf reassuring everyone of everything. I do apologize for the inconvenience with this. Please reach out to our support email about this issue so we can look into it.
As stated in our system your order was cancelled and refunded through our payment provider Shopify Payments. Also, you are subscribed to our email updates as well as we have proof of that and you are receiving all weekly updates and reassurance on your order like all other supporters but if you are having trouble finding these weekly updates please email us and we will be happy to help.
If you have any current questions or need any help please email us at dbasementco@gmail.com as all emails are responded to within 24-48 hours.
We appreciate your support and understanding. God bless.
Report them to the FTC!
These ppl are SCAMMERS the email doesn’t work, the phone number goes straight to voicemail, and the address is linked to a goddamn storage unit. I’m so sick of these scamming drop shipping ig clothing brands. Darius if you’re reading this we can do this the easy way or the hard way. Refund my order #24365 or I will contact the BBB, FTC, IC3, the alabama attorney general, the FBI, and the goddamn strike force so they can go to huntsville alabama and serve ur ass! your playing w a lot of folks money and it’s in your best interest to cooperate. report demons basement to the ftc!!
8. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Demonsbasement
Hey Mark,
Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. All emails are responded to within 24-48 hours which is something we take pride in so the email open and being responded to daily. Updates are sent out weekly on our behalf reassuring everyone of everything. I do apologize for the inconvenience with this. Please reach out to our support email about this issue so we can look into it.
As stated in our system you ordered and your order has shipped which is expected be delivered on July 12th. Also, you are subscribed to our email updates as well as we have proof of that and you are receiving all weekly updates and reassurance on your order like all other supporters but if you are having trouble finding these weekly updates please email us and we will be happy to help.
If you have any current questions or need any help please email us at dbasementco@gmail.com as all emails are responded to within 24-48 hours.
We appreciate your support and understanding. God bless.
It’s a full on scam
It’s a full on scam. At this point, Facebook and Shopify need to be held accountable as well. Because why are legitimate platforms giving space to scam sites???
Ordered in February. Received a fake tracking number in May. It’s July. No delivery, no response, no refund. Reached out to all their channels of communication and even got blocked by the main one.
The positive feedback on here is a farce. They have no intention of sending out anything. It is all a scam. The fake photos, the fake updates, the fake “investigation” with USPS to “find the missing packages” It’s all made up to cover their tracks when you go to your bank to do a chargeback. They want to buy time
Nothing is coming.
Add on to Respond to the Lies in their Response:
That’s a lie that you all respond to emails in 24-48 hours. Just because you type that, doesn’t mean it is true. You all did not respond to me, or my case or have specific updates for my order
It’s the same mass email with “updates” about merchandise that is not on the way. The mass responses are a part of the lies and scams. If I email you asking about my specific order and a refund…then what does your “tracking number” update do for me? I want a refund or merchandise. And after 6 months without either, whatever is in those emails is moot. Didn’t ask for an update or about your logistics fiasco. I asked for the purchase to be honored or a refund, and neither of those have happened. And neither of them will. I’m not sure how you all are able to do this.
Anyway, make sure to report them to the FTC and your local cybercrimes unit. You can file a report online. They may have a long run of this, but not forever.
6. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Demonsbasement
Hey LaBelle,
Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. All emails are responded to within 24-48 hours which is something we take pride in so the email open and being responded to daily. Updates are sent out weekly on our behalf reassuring everyone of everything. I do apologize for the inconvenience with this. Please reach out to our support email about this issue so we can look into it.
As stated in our system you ordered and your order has shipped which is expected be delivered this month. Also, you are subscribed to our email updates as well as we have proof of that and you are receiving all weekly updates and reassurance on your order like all other supporters but if you are having trouble finding these weekly updates please email us and we will be happy to help.
If you have any current questions or need any help please email us at dbasementco@gmail.com as all emails are responded to within 24-48 hours.
We appreciate your support and understanding. God bless.
wish i could rate 0 stars
wish i could rate 0 stars. i placed an order back in september 2024 after waiting 7-8 months with no shipping update or anything i decided to reach out for updates. my first email went through to there support email which i got no reply from. a week later i decided to email again & my email was blocked. so not only did they ignore my email asking about a refund they blocked me, i then found another email through research and reached out with then not even a day later i received that my order was cancelled and i’d be receiving a refund (this was around end of may) it is now july 6th and i still have not received my refund back. this place is an absolute scam. DO NOT BUY FROM THEM!!!
6. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Demonsbasement
Hey Fae,
Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. All emails are responded to within 24-48 hours which is something we take pride in so the email open and being responded to daily. Updates are sent out weekly on our behalf reassuring everyone of everything. I do apologize for the inconvenience with this. Please reach out to our support email about this issue so we can look into it.
As stated in our system your order was cancelled and refunded through our payment provider Shopify Payments. Also, you are subscribed to our email updates as well as we have proof of that and you are receiving all weekly updates and reassurance on your order like all other supporters but if you are having trouble finding these weekly updates please email us and we will be happy to help.
If you have any current questions or need any help please email us at dbasementco@gmail.com as all emails are responded to within 24-48 hours.
We appreciate your support and understanding. God bless.
DEMONS BASEMENT GIVE ME MY MONEY BACK…
DEMONS BASEMENT GIVE ME MY MONEY BACK !!!! YALL CANCELED MY ORDER AND SAID I WAS GETTING A REFUND. ITS BEEN A MONTH NOW WHERE MY MF MONEY??
2. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Demonsbasement
Hey Emmanuel,
Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. All emails are responded to within 24-48 hours which is something we take pride in so the email open and being responded to daily. Updates are sent out weekly on our behalf reassuring everyone of everything. I do apologize for the inconvenience with this. Please reach out to our support email about this issue so we can look into it.
As stated in our system your order was cancelled and refunded through our payment provider Shopify Payments. Also, you are subscribed to our email updates as well as we have proof of that and you are receiving all weekly updates and reassurance on your order like all other supporters but if you are having trouble finding these weekly updates please email us and we will be happy to help.
If you have any current questions or need any help please email us at dbasementco@gmail.com as all emails are responded to within 24-48 hours.
We appreciate your support and understanding. God bless.
I wish I could give 0 stars
I wish I could give 0 stars. I made an order in August 2024. All I received in over a year was a USPS code that said the label was created but nothing ever shipped in months. Never received a reply via email from them. I filed a fraud report with the FTC. This is absolutely unacceptable and I wish Instagram would do better to control scams like this.
16. August 2024
Bewertung ohne vorherige Einladung
Antwort von Demonsbasement
Hey Bradley,
Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. All emails are responded to within 24-48 hours which is something we take pride in so the email open and being responded to daily. Updates are sent out weekly on our behalf reassuring everyone of everything. I do apologize for the inconvenience with this. Please reach out to our support email about this issue so we can look into it.
As stated in our system your order was cancelled and refunded through our payment provider Shopify Payments. Also, you are subscribed to our email updates as well as we have proof of that and you are receiving all weekly updates and reassurance on your order like all other supporters but if you are having trouble finding these weekly updates please email us and we will be happy to help.
If you have any current questions or need any help please email us at dbasementco@gmail.com as all emails are responded to within 24-48 hours.
We appreciate your support and understanding. God bless.
Thought because I had one good…
Thought because I had one good experience it would happen again but now I’m disappointed. Ordered 2 mystery boxes in February and they keep sending the same generic email that they have been sending since February about shipping updates. My tracking has not updated AT ALL since purchase and I have attempted to reach out to them numerous times regarding that and have been ignored. Don’t waste your time with them it’s not worth the hassle unfortunately :/
6. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Demonsbasement
Hey Jakob,
Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. All emails are responded to within 24-48 hours which is something we take pride in so the email open and being responded to daily. Updates are sent out weekly on our behalf reassuring everyone of everything. I do apologize for the inconvenience with this. Please reach out to our support email about this issue so we can look into it.
As stated in our system you ordered and your order has shipped which is expected be delivered by July 12th. Also, you are subscribed to our email updates as well as we have proof of that and you are receiving all weekly updates and reassurance on your order like all other supporters but if you are having trouble finding these weekly updates please email us and we will be happy to help.
If you have any current questions or need any help please email us at dbasementco@gmail.com as all emails are responded to within 24-48 hours.
We appreciate your support and understanding. God bless.
Please do not buy clothes from Demons basement
"Delivery issue" for both of my orders from Aug 2024. I'm not surprised because its been almost a year. They will continue to make fake claims of "USPS has lost tons of packages", but it's all to cover them having absolutely no intention of delivering your order. Darius, I hope that court case regarding an ounstanding loan to fund Demons Basement was worth it. You will have this on your record for the rest of you life and it's complete public knowledge that you are a fraud. Anyone that has placed and order within the time period of you being able to file a dispute with whatever bank you placed it with- do it. Look at their Instagram. They haven't posted since 2023 and are deleting people's comments, even restricting them because they are dodging legal action and are never giving you your order. This is a SCAM. FILE A DISPUTE ASAP.
28. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Demonsbasement
Hey Schwum,
Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. All emails are responded to within 24-48 hours which is something we take pride in so the email open and being responded to daily. Updates are sent out weekly on our behalf reassuring everyone of everything. I do apologize for the inconvenience with this. Please reach out to our support email about this issue so we can look into it.
As stated in our system your order was cancelled and refunded through our payment provider Shopify Payments. Orders from that long ago were refunded if it could not be fulfilled and fulfilled if it could by the end of 2023 and we have proof of that! Also, you are subscribed to our email updates as well as we have proof of that and you are receiving all weekly updates and reassurance on your order like all other supporters but if you are having trouble finding these weekly updates please email us and we will be happy to help.
If you have any current questions or need any help please email us at dbasementco@gmail.com as all emails are responded to within 24-48 hours.
We appreciate your support and understanding. God bless.
NOTHING OR LONG ASS WAIT
Ordered a few things from demons basement a few years ago probably when they first started (i could be wrong) it came in about 2 months and it was good quality stuff didn't complain because its like an "Instagram brand". But now its different because I ordered 3 things on black Friday 2024 and its now June 2025 and they haven't come. They either had way to many orders then they expected or they scamming but the pieces I have ordered and received from here are fire and personally some of my favs, but IF YOU ARE GOING TO BUY BE PREPARED FOR NOTHING OR A LONG ASS WAIT!!
28. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Demonsbasement
Hey Ethan,
Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. All emails are responded to within 24-48 hours which is something we take pride in so the email open and being responded to daily. Updates are sent out weekly on our behalf reassuring everyone of everything. I do apologize for the inconvenience with this. Please reach out to our support email about this issue so we can look into it.
As stated in our system your order was cancelled and refunded through our payment provider Shopify Payments. Also, you are subscribed to our email updates as well as we have proof of that and you are receiving all weekly updates and reassurance on your order like all other supporters but if you are having trouble finding these weekly updates please email us and we will be happy to help.
If you have any current questions or need any help please email us at dbasementco@gmail.com as all emails are responded to within 24-48 hours.
We appreciate your support and understanding. God bless.
You will never get your clothes no matter how many times you email them or text them
When I bought my clothes on June 10 I was expecting it to get here in a few days like any other normal shipping process not only is it June 22 when I go to Shopify, it says preparing shipment All they do is send email saying that your order is coming and they use the same images to make it seem like they have a van filled with clothes, even though they’re most likely not even shipping. I honestly feel like this is a scam and sometimes they send out your stuff most of the time they just keep it and keep your money are use the number they provided on here. I emailed them and I got no response and I doubt if I asked for a refund, they would give it to me. People have got their clothes OK but this is unacceptable for a clothing brand to just be taking money and not even caring about shipping out their products. I don’t know how they get away with this taking peoples money and not even shipping them clothes and then they respond to your reviews on here just so they won’t look bad. It’s been 12 days. I want my clothes that’s all I have to say I recommend you don’t buy anything from them because it’s probably gonna take a year or you won’t get it at all. Probably won’t get a refund either and I feel bad for the other people that have been waiting for a year and I feel like the reviews that have five stars are just accounts they made so they won’t look bad but that’s all I have to say
10. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Demonsbasement
Hey Angel,
Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. All emails are responded to within 24-48 hours which is something we take pride in so the email open and being responded to daily. Updates are sent out weekly on our behalf reassuring everyone of everything. I do apologize for the inconvenience with this. Please reach out to our support email about this issue so we can look into it.
All policies are legally stated on our website's footer menu, side menu, at checkout, and on order receipt which is visible for all supporters.
If you have any current questions or need any help please email us at dbasementco@gmail.com as all emails are responded to within 24-48 hours.
We appreciate your support and understanding. God bless.
It's been over a year and I still…
It's been over a year and I still haven't gotten my two shirts. I was giving them time because they send out an email every other day stating they are behind. BUT A WHOLE YEAR?! LOL I know I got scammed and I'm here hoping I save someone else from getting scammed as well.
1. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Demonsbasement
Hey Denise,
Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. All emails are responded to within 24-48 hours which is something we take pride in so the email open and being responded to daily. Updates are sent out weekly on our behalf reassuring everyone of everything. I do apologize for the inconvenience with this. Please reach out to our support email about this issue so we can look into it.
As stated in our system your order was cancelled and refunded through our payment provider Shopify Payments. Also, you are subscribed to our email updates as well as we have proof of that and you are receiving all weekly updates and reassurance on your order like all other supporters but if you are having trouble finding these weekly updates please email us and we will be happy to help.
If you have any current questions or need any help please email us at dbasementco@gmail.com as all emails are responded to within 24-48 hours.
We appreciate your support and understanding. God bless.
SCAMMERS!!!! DO NOT BUY FROM DEMONS BASEMENT
This company is a scam! I ordered three varsity jackets back in January 2024 and have not received my orders.They won't even update me about receiving the items I purchased. They are using fake tracking numbers with these orders including mine. All they send is generic emails that orders are being shipped but that's a lie. They do not answer emails within 24-48hrs. Terrible customer service and terrible handling of this fake store. Don't not buy from them.
Refund me my money!
19. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Demonsbasement
Hey Bri,
Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. All emails are responded to within 24-48 hours which is something we take pride in so the email open and being responded to daily. Updates are sent out weekly on our behalf reassuring everyone of everything. I do apologize for the inconvenience with this. Please reach out to our support email about this issue so we can look into it.
As stated in our system your order was cancelled and refunded through our payment provider Shopify Payments. Orders from that long ago were refunded if it could not be fulfilled and fulfilled if it could by the end of 2024 and we have proof of that! Also, you are subscribed to our email updates as well as we have proof of that and you are receiving all weekly updates and reassurance on your order like all other supporters but if you are having trouble finding these weekly updates please email us and we will be happy to help.
If you have any current questions or need any help please email us at dbasementco@gmail.com as all emails are responded to within 24-48 hours.
We appreciate your support and understanding. God bless.
Nothing came
I ordered in April it is now June and nothing has showed up i tried to ask them what happened and i got no response
17. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Demonsbasement
Hey Cesar,
Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. All emails are responded to within 24-48 hours which is something we take pride in so the email open and being responded to daily. Updates are sent out weekly on our behalf reassuring everyone of everything. I do apologize for the inconvenience with this. Please reach out to our support email about this issue so we can look into it.
As stated in our system you ordered and your order has shipped which is expected be delivered by July 12th. Also, you are subscribed to our email updates as well as we have proof of that and you are receiving all weekly updates and reassurance on your order like all other supporters but if you are having trouble finding these weekly updates please email us and we will be happy to help.
If you have any current questions or need any help please email us at dbasementco@gmail.com as all emails are responded to within 24-48 hours.
We appreciate your support and understanding. God bless.
ordered 10 weeks ago and never received…
ordered 10 weeks ago and never received my order :( looks like a scam.
15. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Demonsbasement
Hey Alyssa,
Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. All emails are responded to within 24-48 hours which is something we take pride in so the email open and being responded to daily. Updates are sent out weekly on our behalf reassuring everyone of everything. I do apologize for the inconvenience with this. Please reach out to our support email about this issue so we can look into it.
As stated in our system you ordered and your order has shipped which is expected be delivered by July 12th. Also, you are subscribed to our email updates as well as we have proof of that and you are receiving all weekly updates and reassurance on your order like all other supporters but if you are having trouble finding these weekly updates please email us and we will be happy to help.
If you have any current questions or need any help please email us at dbasementco@gmail.com as all emails are responded to within 24-48 hours.
We appreciate your support and understanding. God bless.
Never received order, impossible to get help
Ordered from Demon’s Basement in February. Received an email with a fake tracking number that never updated. They kept sending “group emails” saying “we have thousands of orders be patient.” If you try to email their support it comes back saying the email is fake. They do not answer Instagram messages. After months of waiting I filed a chargeback. Do not buy from them!!
8. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Demonsbasement
Hey Liz,
Thank you for your support. We do apologize for the experience you may have received and are looking to be better daily and improve as a small business. All emails are responded to within 24-48 hours which is something we take pride in so the email open and being responded to daily. Updates are sent out weekly on our behalf reassuring everyone of everything. I do apologize for the inconvenience with this. Please reach out to our support email about this issue so we can look into it.
As stated in our system you ordered and your order was delivered on July 1st. Also, you are subscribed to our email updates as well as we have proof of that and you are receiving all weekly updates and reassurance on your order like all other supporters but if you are having trouble finding these weekly updates please email us and we will be happy to help.
If you have any current questions or need any help please email us at dbasementco@gmail.com as all emails are responded to within 24-48 hours.
We appreciate your support and understanding. God bless.
had a great experience and loved my…
had a great experience and loved my purchases. all products hold up well and I never had an issue ever with quality or needing help.💕
1. März 2025
Bewertung ohne vorherige Einladung
Antwort von Demonsbasement
Hey Dwayne,
Thank you for your support within our comapany. We hope to continue to have you part of the DB Family.
If you have any current questions or need any help please email us at dbasementco@gmail.com as all emails are responded to within 24-48 hours.
We appreciate your support and understanding. God bless.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.