I love your coconut barfi and have been…
I love your coconut barfi and have been buying it for a while now for myself and gifting it to friends and family. However today while having a pc I nearly cracked my tooth. Inside one barfi there were 2 pcs of the date seed. Very disappointing and would really make me think before buying them again. Shame as they are so tasty
Antwort von Desilicious
Hi Raakhee,
Thank you so much for your support and for being a regular customer - it really means a lot to us.
I’m so sorry to hear about your experience with the coconut barfi. That’s definitely not the experience we want anyone to have, and I completely understand how disappointing that must have been.
Because we sweeten our barfis with real dates rather than refined sugar, they naturally contain seeds that are removed during production. We have processes in place to prevent any fragments making their way through - and so when something like this does happen, we take it extremely seriously.
We’d love the opportunity to make this right for you. We will drop you an email and will happily arrange a replacement for you (and include a few extra treats as an apology) - or a full refund, whatever your preference may be.
Thank you again for bringing this to our attention - we truly appreciate it and will endeavour to ensure this never happens again.
Team Desilicious