DestinationSkin Bewertungen 

452
•
TrustScore 3.5 von 5

3,6

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

! often visit the Muswell Hill branch - lovely, friendly, helpful staff on reception who always go the extra mile to help. Dr Alexa is very skilled at administrating botox and fillers. She's very thor... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 2 von 5 Sternen

Awful company Great staff hence 2 starts Staff are lovely however this company should be ashamed. Complete waste of time with lack of information when making a booking, long wait times to actually... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Recently had Botox at DestinationSkin Birmingham, Marie was amazing. The staff were so friendly and helpful, with SO much knowledge. Really lovely environment and loved the atmosphere. Definitely comi... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

Laser hair removal has been something I have been wanting to do for years. Even after the first session I noticed a significant reduction in hair growth. I was also really grateful that despite hav... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Hautpflegeklinik

Vom Unternehmen geschrieben

We are the UK’s leading laser hair removal and skin specialists. Our practitioners are renowned for their exceptional level of experience at treating a range of common skin concerns including: Excess hair (laser hair removal) Acne Acne Scarring Ageing Skin Age Spots Broken Capillaries Excessive sweating Pigmentation Scars Skin tags Rosacea White spots Veins (facial & body) We are committed to educating and inspiring women and men to adopt advanced skin solutions that work. Thousands of people have already discovered the DestinationSkin difference, see how we can help you become you at your best.


Kontaktinformationen

3,6

Akzeptabel

TrustScore 3.5 von 5

452 Bewertungen

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3,6

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(452)

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Bewertet mit 5 von 5 Sternen

Highly recommended

Recently had a treatment, first since leaving lockdown, the girls were great and felt very safe, treatments are always wonderful!! Thank you, very much needed a boost

6. Oktober 2020
Bewertung ohne vorherige Einladung
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Antwort von DestinationSkin

We're glad to hear you are continuing to enjoy treatments, I'll be sure to pass your thanks on to the clinic.

Lizzy

Bewertet mit 5 von 5 Sternen

Exceptional Individual care & treatment

I'm a regular client & I've never been disappointed - they listen to what you want and give good advise & a realistic idea of outcomes for different treatments - all the staff are friendly & welcoming & put you at ease & all necessary precautions taken for your protection - I give 10/10

5. Oktober 2020
Bewertung ohne vorherige Einladung
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Antwort von DestinationSkin

Thank you for your continued custom and for taking the time to share your experience with us, I'll be sure to share your feedback with the clinic.

Lizzy
Destination Skin

Bewertet mit 5 von 5 Sternen

I go to the Manchester branch and the…

I go to the Manchester branch and the customer service is amazing. The staff are so professional and so friendly, especially Jane! I was nervous about starting my treatment but every time she made me feel comfortable. I have had laser and it has worked so well! I will be coming back here for more treatment.

5. Oktober 2020
Bewertung ohne vorherige Einladung
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Antwort von DestinationSkin

We're pleased to hear your treatment has had such good results and I will be sure to pass your thanks onto Jane for making you feel comfortable, we look forward to welcoming you back for more treatment.

Lizzy
Destination Skin

Bewertet mit 5 von 5 Sternen

Trust reliable honest skin expertsxxx

Trust reliable honest skin expertsxxx

My one stop skin expert clinic place I know every since I came to UK .very happy with treatments and shopping with destination skin . Indeed it’s a destination of all skin minor to major problems to be seen by professionals trained reliable honest team . Blissful experience so far from many years xxx

5. Oktober 2020
Bewertung ohne vorherige Einladung
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Antwort von DestinationSkin

Thank you for leaving such a lovely review and thank you for continuing to trust us with all of your skin needs, I will be sure to share your feedback with the team.

Lizzy
Destination Skin

Bewertet mit 5 von 5 Sternen

DestinationSkin, expert staff, great advice, wonderful treatments all provide at a good price.

For many years the expert staff at DestinationSkin have always provided me with great advice, treatments and products. Had treatments at Liverpool Street, Croydon (which closed a many years back still miss the lovely Ericka) and now I attend Maddox Street.

5. Oktober 2020
Bewertung ohne vorherige Einladung
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Antwort von DestinationSkin

We're delighted to hear you have been so happy with our service over the years and so grateful you have taken the time to share your experience with us, we look forward to welcoming you back again soon.

Lizzy
Destination Skin

Bewertet mit 5 von 5 Sternen

I had laser hair removal in Birmingham…

I had laser hair removal in Birmingham and my experience was really positive. Sometimes I feel the staff could be more customer focussed, sometimes the atmosphere in the clinic is slightly stale and uncomfortable, but for the most part I have had a good experience and the laser has always worked really well. I also had a hydra facial which was amazing.

5. Oktober 2020
Bewertung ohne vorherige Einladung
DestinationSkin-Logo

Antwort von DestinationSkin

Whilst it's great to hear you are pleased with your experience overall, we certainly take on board your comments in regards customer service, thank you for taking the time to leave a review.

Lizzy
Destination Skin

Bewertet mit 5 von 5 Sternen

I go to Dr Toni at the Weybridge branch…

I go to Dr Toni at the Weybridge branch - she is absolutely superb and a really lovely person. I trust her 100% and am always thrilled with the results. Totally recommend

5. Oktober 2020
Bewertung ohne vorherige Einladung
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Antwort von DestinationSkin

We're glad to hear you are always thrilled with your results and appreciate you recommending us to others, we will be sure to pass your thanks on to Dr Toni.

Lizzy
Destination Skin

Bewertet mit 5 von 5 Sternen

Professional and excellent customer service

I have been visiting the Manchester clinic for a few years. I have had laser appointments and facials here. The Customer service is excellent and the clinic had full covid measures in place. The team are always so welcoming and professional. I would never visit anywhere else.

5. Oktober 2020
Bewertung ohne vorherige Einladung
DestinationSkin-Logo

Antwort von DestinationSkin

Thank you for your continued loyalty to Destination Skin and thank you for taking the time to share your experience with others.

Lizzy
Destination Skin

Bewertet mit 5 von 5 Sternen

I had a skin consultation last week at…

I had a skin consultation last week at the Manchester clinic. The clinic smelt amazing on arrival, had full covid measures in place and the team were so welcoming. I had my consultation with Amy, who was so lovely and talked me through various treatments and products thoroughly! I will definitely be returning for treatments!

5. Oktober 2020
Bewertung ohne vorherige Einladung
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Antwort von DestinationSkin

We're glad to hear you felt so welcomed by the team and informed enough to return for treatment, we look forward to welcoming you back.

Lizzy
Destination Skin

Bewertet mit 5 von 5 Sternen

The team at Destination skin are second…

The team at Destination skin are second to none. Especially Lisa - total wizard with my skin! ✨

5. Oktober 2020
Bewertung ohne vorherige Einladung
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Antwort von DestinationSkin

Thank you for taking the time to review your experience with us, I will be sure to share your feedback with the team.

Lizzy
Destination Skin

Bewertet mit 5 von 5 Sternen

Lovely place

Lovely place, very friendly people and professional. I would recommend the clinic to all family and friends.

28. September 2020
Bewertung ohne vorherige Einladung
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Antwort von DestinationSkin

Hi S Mirinioui,

Thank you for leaving us a lovely 5* review!

Kind regards,

Matt,
Destination Skin

Bewertet mit 5 von 5 Sternen

LOVE THEM!

I feel amazing! When I arrived at the Barnet clinic I felt so safe, I was given a mask straight away and I was instantly put at ease by the staff because they were so friendly. I had Botox and Lip Fillers with the incredible Emeline & was such a great experience, she we spoke through the results I wanted and she achieved them perfectly! I can't wait to go back.

17. September 2020
Bewertung ohne vorherige Einladung
DestinationSkin-Logo

Antwort von DestinationSkin

Hi Jade,

Thank you for your review and your kind words. It's great to see that our Covid precautions are working and putting our clients at ease when they come to visit us. It's even better to see that you're happy with your results and that you've had a positive experience with us. We look forward to seeing you again soon!

Kind regards,

Matt,
Destination Skin

Bewertet mit 1 von 5 Sternen

Poor customer service and false advertisement

I called, emailed, sent a 'contact me' request and messaged on Instagram to try and book an appointment with this clinic. Eventually after several phone attempts I got through to someone at the call center. Firstly - it shouldn't be that hard to get through to someone and make an appointment for Electrolysis. You can't even talk to someone directly at the branch you wish to be treated, you can only speak to the call center who I later found out know nothing about the types of treatments offered at the clinic. After months of waiting for this appointment, I arrived on time to my appointment at Maddox Street, and was left waiting for over 15 minutes to be seen. When I was eventually seen for my electrolysis appointment, the consultant and I discussed what it was I was being treated for, she then informed me that the clinic do not perform electrolysis on other parts of the body, only the face however the company website advertises electrolysis on the body and is priced by time. Why was this not specified at time of booking? I had taken time out of my day to attend this long awaited appointment and spent money getting to and from the appointment only to find out that the treatment doesn't even exist in the clinic. What a waste of time (and money)! I have since tried contacting the clinic to complain and get a refund for my travel costs, as I think it is only fair they reimburse me for a trip that would not have been taken had they have correctly informed me of their treatment areas. There has also been no acknowledgement about the fact they advertise this treatment on their website and allow bookings for it! It has been over two weeks and I have heard nothing. The customer service is so poor, I would not recommend this company. It is a conveyor belt of appointments by the sound of things, you do not get a personable experience from the first stage (booking an appointment) and they do not have any customer care. What a poor experience for a first time customer.

11. September 2020
Bewertung ohne vorherige Einladung
DestinationSkin-Logo

Antwort von DestinationSkin

Hello Lisa,

Thank you for your review and your important feedback. Thank you very much for responding to my request for more information. I have called and left you a voicemail so that we can discuss this further.

I'm very sorry that you've had difficulties getting in tough with us. W e are experiencing far higher call volumes that we normally would but we have taken steps to improve call waiting times.

Our contact centre agents are not medically trained and because of this they are unfortunately not able to offer advice on treatments. The agent you spoke to should of clarified with the clinic that they were able to treat the area that you wanted and I will be listening to this call and providing training to ensure that this doesn't happen again for any our clients.

Kind regards,

Matt,
Destination Skin

Bewertet mit 1 von 5 Sternen

Avoid this company at all costs.

Avoid this company at all costs! They burnt my face on laser hair removal treatment. Cost me thousands of pounds for these treatments. Refused to refund me after for remaining treatments and then used substandard settings to give zero results. They are now making excuses not to give me a copy of my records which I have asked for multiple times. They are complete con artists. Scamming people out of money. Constantly pressuring people into treatments with ‘limited offers’. At one point I was called 10 times over a weekend and put pressure on until I paid upfront for a series of treatments saying ‘offer ends today’ ‘we don’t want you to miss out’. The next day I felt I didn’t want this and they wouldn’t refund me. It is against the aesthetics code of conduct to advertise any time limited offers and put pressure on clients into treatments. See BAAPS (British association of aesthetic plastic surgeons) website for full policy. Laser treatment counts as a aesthetic treatment. They may not be surgeons but they should follow the same rules. Do not trust destination skin with your money.

5. Juni 2020
Bewertung ohne vorherige Einladung
DestinationSkin-Logo

Antwort von DestinationSkin

Hello Rachel,

Thank you for your important feedback and your review.

We do take reactions like this seriously and I would like to offer you a review so that we can see what we can do to help you with this

We never want to pressure anyone into having treatments and we want all of our clients to feel happy with their decisions and comfortable with their treatments. I'm sorry that this hasn't been the case for you,

I'm extremely sorry that this has happened and I would very much like to investigate this for you so that I can try to help here. I will send you a message to request some more details so that I can do this for you.

Kind regards,

Matt
Destination Skin

Bewertet mit 5 von 5 Sternen

Very professional yet personal service…

Very professional yet personal service at the Manchester salon. They've always been really accommodating. I highly recommend Destination Skin.

18. Mai 2020
Bewertung ohne vorherige Einladung
DestinationSkin-Logo

Antwort von DestinationSkin

Hello Sarah,

Thank you for your review and your feedback. I'm so please to see that you've had a wonderful experience with us. Although we offer lots of treatments we do always aim to provide a personalised service for all of our clients and it's great to see that this has happened for you too. I hope you're loving your results and we look forward to seeing you again!

Kind regards,

Matt
Destination Skin

Bewertet mit 5 von 5 Sternen

Service with a smile

Wonderful experience with Tracey and her team as usual. Clean facilities and lots of tender loving care. Leave feeling happy and refreshed everytime. Thank you DS! X

18. März 2020
Bewertung ohne vorherige Einladung
DestinationSkin-Logo

Antwort von DestinationSkin

Hi Christina,

Thank you for writing a lovely review for our clinic! It's great to see that we've been able to provide you with the service that you would expect from us. I hope that you're loving your results and we look forward to your next session.

Kind regards,

Destination Skin

Bewertet mit 5 von 5 Sternen

BEYOND HAPPY WITH THE RESULTS!

Recently had Botox at DestinationSkin Birmingham, Marie was amazing. The staff were so friendly and helpful, with SO much knowledge. Really lovely environment and loved the atmosphere. Definitely coming back. The old saying ir right you know.. you get what you pay for. I had lip fillers a few months back at DestinationSkin's flagship clinic in Manchester with Sian who was fantastic also. So happy with the results.

3. März 2020
Bewertung ohne vorherige Einladung
DestinationSkin-Logo

Antwort von DestinationSkin

Hi J.J.V,

Thank you for leaving us a fantastic review! We love to see that we've been able to provide the service that you would expect from us and lets us know that we're doing the right thing for our clients. I'm thrilled that you're loving the results too. We hope to see you again soon.

Kind regards,

Destination Skin

Bewertet mit 1 von 5 Sternen

Disappointing, painful experience... won't be returning

I have been a loyal customer with the Marylebone branch for a couple of years now (back when it was Skin Health Spa and through the ownership changes) and my laser hair removal treatment today has been my worst experience to date. I was planning to book a new set of treatments but I've been put off ever returning.

First off my appointment was 15 mins late as the previous customer's treatment was running late. I was happy to overlook this as I understand it can't be helped.

However when I finally began my treatment, I immediately knew something wasn't right with the laser and cooling hose as my skin had a burning sensation that I've never had before in the years that I've had laser - like my skin was being held against a hot iron. I insisted that I was in a lot of pain but the therapist didn't offer any solutions other than stopping the treatment, without investigating into the issue. Eventually it became so unbearable that the manager came, who finally changed the cooling hose which eased the pain. I was frustrated that the therapist didn't think to check this when I raised the complaint, as I had to go through extreme discomfort and a burning pain during half of my treatment, because my complaints about the machine weren't taken seriously enough. Because I was in so much pain at the time I ignored that she skipped over areas but when I mentioned that it hurt to repeatedly blast the same small area of skin with the laser without taking a break or letting it cool, my complaints were ignored and dismissed again.

The room temperature was also extremely warm too which didn't help my discomfort, but the therapist dismissed my complaint eben when I pointed out that one of the fans was blowing out warm air.

Finally my session was due to finish at 7pm and I didn't even up leaving until 7.50pm. I planned to mention my poor experience to the manager in person when I left but there was no one at reception and the front door was locked, so I had to go back to the treatment room to be let out. I won't be recommending this branch in future and will continue my treatments elsewhere.

17. Februar 2020
Bewertung ohne vorherige Einladung
DestinationSkin-Logo

Antwort von DestinationSkin

Hello Mani,

Thank you for your review and your important feedback. I'm extremely sorry that this is the service you received when you've visited our clinic. This isn't what we would expect for any of our clients and I would like to investigate this for you so I can see what we can do to resolve this for you and offer any help that we can. I have contact the Clinic Manager now to gain more information about this. There is obviously an issue here that we need to investigate and will do so to ensure that this doesn't happen again for any one that visits us. Please accept my most sincere apology, as soon as I get a response and information from the clinic I will contact you to discuss this further.

Kindest regards,

Destination Skin

Bewertet mit 2 von 5 Sternen

Expensive and poor service

I have been to the Destination Skin in Weybridge at least three times, only once of the three times have I left satisfied with the service. On the most recent occasion, I was booked in for a certain time, arrived early for the appointment in anticipation I would need to fill in some forms. I booked a time on the phone but my appointment was bumped by 15 minutes so they could squeeze someone in. The treatment I booked was advertised as 1 hour in length. I stepped into the treatment room and 40 minutes later I was leaving. The session was so very rushed and my skin concern ignored. There are multiple other providers of similar treatments locally and as such I will not be going back.

9. Februar 2020
Bewertung ohne vorherige Einladung
DestinationSkin-Logo

Antwort von DestinationSkin

Hi April,

Thank you for your review and your feedback. I'm very sorry that the service that you've received hasn't been as positive as you would of expected from our clinic. I would like to investigate this further on your behalf so we can improve the services we offer you. Please could you email me your name and date of appointment to info@destinationskin.com

Kind regards,

Matt
Destination Skin

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