DIDWW Bewertungen 104

I give DIDWW a 2/5 review rather than 1/5 because to be fair our company has been a customer for about 13 years and they have managed to at least place the calls to our SIP account.

I would say that they are now substantially more expensive than other providers offering DIDs for the same destinations. You should shop around if you are looking for DID numbers. They are not offering a premium DID service in any sense.

The reason for my 2/5 rating is that the account admin functions simply suck. In 2017 my business partner passed away and the DIDWW account was in his name and with his email.

So 7 years later I still see it is impossible to change the account details. I do not get any email notifications because they insist on sending them to my deceased colleague. I am the only registered user on the account. I have managed to change that previously but that is all. My email is the "contact email." I see from settings that all notifications go to the address of my colleague and there is no way of changing that.

Yesterday and today I have tried to change the log in email and I receive the email to my new account (that is registered as the only user) I verify that email, but nada, it refuses to update.

I did not have enough credit in the account. I did not get the billing email because they send it to the wrong address. The DID was then disabled and they also sent that notice to the wrong address.

Given the frustration with trying to tell DIDWW what the correct email is, then I might as well delete my account now that I no longer have the final number in my account. Obviously the big red "delete" button does not work either. Why would it? It is DIDWW. Admin functions just don't work.

So I sent a message via live chat. They also cannot delete the account, they told me to email customer services.

After 7 years of trying to update account details with this company, I now give up. I have lost the UK DID I had with them. I have established a new UK DID with another supplier. It cost about 20% of the DIDWW price so I had to change the number but I have substantial savings.

I cannot delete the account so I have logged into my colleague's email address and marked all DIDWW messages as spam.

I am at least excited at the prospect of not having to deal with this company again.

Update 23 July 2024.

DIDWW indeed did reach out. They offered to restore my UK DID and offered me 6 months free as a goodwill gesture. As it says in my review, I have already organised an alternative DID with a different supplier. Nowhere in the admin panel did it infer that the UK DID could be restored. As far as I was concerned it had been lost.

I replied to them to tell them to please just delete the account because I already have a new UK DID. So they asked again, and I told them again to please delete the account. 3 days after my review they just confirmed the account is deleted.

01422774354 operated by DDIWW. Relating to a scam number operated in Halifax. Yorkshire England. Time these operators clamped down on these spam merchants ripping decent people off. You should be prosecuted for dealing with scum spanners

Spam calls me from different numbers

DIDWW Ireland Limited
5 May 12.58 02037690802 This number is operated by DIDWW Ireland Limited and is primarily associated with Insulation Scam. While its dialling code associates it with London, England, it utilises VoIP technology. As a result, the actual location of the caller cannot be determined. The overall user rating for this number is Negative . The number 020 3769 0802 has been looked up 162 times, leading to 20 user comments that have helped form a clearer picture of the caller's intent.User comments frequently mention the following keywords: scam energy insulation bank Telephone Preference Service

SCAM NUMBER
01252954137

This number is operated by DIDWW Ireland Limited and is primarily associated with General Scam Call. While its dialling code associates it with Aldershot, England, it utilises VoIP technology. As a result, the actual location of the caller cannot be determined.

The overall user rating for this number is Negative . The number 01252 954 137 has been looked up 519 times, leading to 23 user comments that have helped form a clearer picture of the caller's intent.

Analysis of reports indicates that the most vulnerable regions impacted by calls from this number include South East, London and Yorkshire and The Humber.

I was interested by the comments about this phone number provider and paid for 3 month fee and statrted installation. than saw the number they autamatically gave me that i have not chosen.
ok than installation process and its documentation is so frustrated it took around 6 hours and documentation and dashboard it differs from each other. at the end when i was setting up sms sending here it comes hidden setup fee is monthly USD 25
when it was shown on free installation USD 0.02 for calls and messages i have chosed at list USD 5 so the call and sms will be free. Guys do not get involve with this also their free version calling zephier soft it is kind of from encient like years 2000's.
And now i have sent email to refund my money so i might chose correct one to engage with customers. I really dont recomend this for business even for personal use.

25/03/2021 But in 1 day I got my refund I would recomend to this company to make clear all the payments while hiding payment inside the long hour setup. Also I hope their are going to make their own phone app with all sms included

This company are persistant cold callers who hang up as soon as you answer. BLOCKED Their number and they still call weekly. The number calling me is 0161 394 0235

Cold called for "energy advice" by 0121 790 0596.
The website I checked the number on said calls from it had started on 12 March and it had been looked up 422 times. It further stated This phone block 121790 is operated by DIDWW Ireland Limited.

+443300272880 spam calls keeps calling from similar numbers really distressing please stop allowing your service to be used like this breech of TPS.Ongoimg for over a week! Over 55 calls showing as 030027 then similar endings all showing as owned by DIDWW. Called some back dead number or asks me to press 5 clearly scammers really sick of this

020376951912 Yet another spam call via this company even though I have subscribed to the TPS service for many years and only give my number to companies that I can tick to say number will not be passed on to 3rd parties. DIDWW please get this number and company shut down. If I continue to receive spam calls via DIDWW I will refer it to OFCOM and OFTEL as well as my solicitor.

Received a call from 0203 769 4114, which is provided by this company. The caller breached the TPS rules as I have had my number registered with them for many years. This type of call happens far too often.
I phoned this number on my mobile and I got back through and their automated message is odd. DDIW asked me for further information at the time of my review and I sent it. I had checked on one of the internet sites that shows who called and sent a copy of the information. On 28 Feb Trust Pilot asked me for more information and I replied but I already send more direct to DDIW just after my review.

Just received an unsolicited call from someone who uses your services. Number was 01227 943077, a Canterbury code.
No message left etc. Bloody nuisance at best.

Used by scammmers!

I have been get spam calls at least 8 times a day for the last 2 months and every number leads to this service!

Annoying!!

We have used their service for years. Recently we requested a few mobile numbers and the reply was negative because our number had been used for fraud and we had not, according to DIDWW, replied to that case. However, the content of my reply is below.

"Referring to the phone number in question, the single complaint on a random website you have found online predates the allocation of this phone number to my company. Please don't allocate us phone numbers that have been linked to dodgy activity and then accuse us of said activity.'

If they truly considered us a risk why would they continue to allow us to use their services?! What does that say about DIDWW...

Their mentality is wrong, poor attitude, unprofessional. We are taking our (4.6* on trustpilot) business elsewhere.

Message to DIDWW - Why do you only reply to your 4*+ reviews? I urge you to acknowledge all reviews.

In reply, to you - we do not conduct in any such activities as accused, nor have you presented any evidence any kind.

wavecrest have told me that didww.com are responsible for the spam calls from these two numbers 02080895102 and 02038076376 are both directly linked to them they own the numbers there no getting out of it didww.com are scammers and also loads of mobile numbers i have blocked from them too

update:
PF-Complaints complaints@wavecrest
Tue, 21 Nov, 13:29 (3 days ago)
to me

Hi Mark,



Thanks for taking the time to speak to me today, just following up with the email I advised I would send.



The 2 numbers that you reported (02080895102, 02038076376) are both linked to DIDWW Ireland Limited, and not Wavecrest. More information can be found via the following links:



02080895102
02038076376


As discussed, we would encourage you to contact the listed company directly and report these numbers, and also follow up with reporting them to the police.



If you need any further help, please don’t hesitate to contact us.

there is no order number and you wont allow email links so only way of you getting info is an outside email request

Getting a lot of Spam calls from numbers operated by this company. They really need to set better business customer checks and compliance before selling numbers to new businesses that are abusing this service.

I had a wonderful experience with DIDWW company. They were professional, courteous and efficient. They exceeded my expectations. I would highly recommend them to anyone looking for quality service and customer care.

Good network coverage and responsive account team, I would recommend this company for anyone that needs VoIP

My small media production business has been a customer of DIDWW since 2012. I live in US, and utilize numbers in 2 additional European countries to communicate with my customers and have presence of my business there. Love working with DIDWW - simple, clear pricing, transparency - it just works. Customer support is always there when you need them.
Highly Recommended. Dainius