Direct Sports Bewertungen 1 113

Ordered one size too small, and they exchanged both top and bottom to one size up quickly and easily.

Just wish returns were free like most places!

Everything went well but my racket was received hanging out of the box (handle first) no bubble rap or anything similar to protect it. A bit more tap on the box and the handle wouldn't of come out the corner. That is the only bad thing to say, the postage was on time and the racket is amazing! thank you.

I had to change my shoe size and the return system worked very well.

Very disappointing experience — unexpected customs charges were not clearly communicated, my parcel was returned without delivery, and I was left waiting with no proper resolution.
The same product was previously ordered in a smaller quantity and was delivered without any additional charges. I was also receiving the same product from a different vendor without any extra charges. However, this was my mistake, as they did not have stock available, and I had to rely on Direct Sports this time.

Good quality kit and arrived quickly.

Very good service. Product great just as described.

Total shambles! Initial order arrived quickly but unfortunately shoes were too small so I arranged an exchange immediately and posted back. They took ages to confirm receipt of my return even though I could see from
Royal Mail tracking it had reached them. Then apparently dispatched me a new pair but these never got past the “we’re awaiting your parcel” stage witj Royal Mail suggesting they were never actually sent! Made me wait a full 10 working days before they would do anything about it “in case there was a delay at Royal Mail”. Poor service throughout and a complete waste of time ordering from this company. I finally got a refund on 18/02 for something I ordered on 21/01. Nearly a month and I’ve still now got to go and buy shoes elsewhere!!!

Purchased the Yonex Astrox 99 Play 4u5 - excellent service and speedy delivery. Wasn't fully aware of the tension that would suit my game but found loads of info to inform my choice. Got the frame restrung with the recommended strings and they work a treat. Have used Direct Badminton for a couple years and will continue to do so.

I ordered a pair of Yonex badminton shoes. Unfortunately they were too small. The bigger size was not in stock. I phoned and was able to send the Yonex ones back and exchange for a pair of Babolat shoes. They were also too small, but I was able to exchange for a larger size. There was no extra charge for the postage as it was an exchange each time. New shoes are really good. Always great service from this company.

I bought a pair of Yonex shoes for a present for my brother, when he tried them on he needed a bigger size, the return process was very easy and the new shoes came promptly, I will be using Direct Badminton again

Order 14944201

My parcel was marked as delivered, but the delivery photo shows it left unattended outside in an unsecured location. I did not authorise a safe-place delivery and was at work at the time.

Despite raising this promptly, I have now been waiting over three weeks with no resolution. I have been repeatedly asked to wait for the courier to investigate, with no refund, replacement, or clear timeline provided.

Responsibility has been implied to rest with me for not selecting optional delivery alternatives. These are not mandatory, and under consumer law the seller remains responsible until delivery is completed correctly. I am still out of pocket for an item I did not receive and remain awaiting resolution.

Great website and very quick delivery. I did need to exchange one of the items (badminton shoes) for a larger size, but this was a simple process and did not take too long. The website did advise that I should consider ordering a larger size of shoe, but I ignored the advice and ultimately needed an exchange. This was for the Yonex 65 shoe. I am normally a size UK10, but in needed a UK10.5 and they are still a snug fit.

Easy purchase, lots of choices, quick delivery.

Delivery was great super quick, the Babolat shuttles are excellent value, really good quality, early days but shuttles seem to be lasting well. Thanks very much, well pleased.😁

The rackets were delivered on time, but I specifically requested them to be strung at 28 lbs. Both arrived strung at around 22 lbs, forcing me to pay out of pocket to have them restrung, even though stringing was supposed to be included in the price. To make matters worse, when I contacted customer service, they sent me a photo of the machine set to 28 lbs as “proof”, as if that somehow proves the rackets I received were actually strung at that tension

Had issues with the purchase, which is to be expected occasionally when ordering online. Was very happy with the customer service and ease of resolution. Thank you.

I bought the wrong badminton trainers and had to exchange them for different ones. Rebecca made the process very easy. Thank God you have real people sorting things out. Good customer service is a rarity so thank you. Would definitely recommend you.

Quick delivery and my badminton bag is beautiful and very high quality!
Very please with my purchase!

Website is easy to navigate, prices are good and clearly stated. I ordered yonex mavis 300 shuttles and they arrived promptly and well packaged. Overall a very good experience.