Discovery Japan Bewertungen 47

Great communication, and fast processing

I realized that I had made a mistake as soon as I submitted to purchase an item and quickly contacted the seller to cancel the order, they then promptly processed the refund. Amazing seller! I will definitely find something to purchase from them in the near future. Thank you so much.

I reached out to Discovery Japan customer service regarding questions on possible duty changes for international shipping. They provided a timely response with resources to help answer my questions. Thank you Discovery Japan

Really helpful and responsive to enquiries.

Después de haber realizado todo correctamente por mi parte se equivocan en tramitación de entrega teniendo que adelantar dinero de aduana pese a que pague previamente DDP. DAÑOS OCASIÓNADOS Y ESPERANDO HAGA EFECTIVA DEVOLUCIÓN DE ADUANA DE MOMENTO PAGUE DOS VECES ADUANA.NO ME ATREVO A VOLVER A REALIZAR PEDIDO. DI ES CIERTO ACEPTADO DEVOLUCIÓN NO EFECTIVA DE MOMENTO.

Good item and a nice price for a figure I couldn’t find in the states

Great product. Really happy with it. Best prices I’ve seen anywhere, Would highly recommend shopping from there website which is so easy to use . Definitely gets five stars from me
⭐️⭐️⭐️⭐️⭐️

Everything went smoothly until it didn’t. I ordered an item and received it two weeks later, so I assumed the transaction was completed.

However, four months later I received an invoice requesting an additional 50% of the purchase value for import taxes — taxes that were already included in the original price.

What is even more concerning is that they kept my credit card details and charged this amount months later without clear justification.

This feels like an unfair and misleading practice. FedEx appears to be taking advantage of customers, and the website is allowing it.

This is not a scam site. They have very good customer service. I contacted them three times. One thing to note: if an item is over $2,000, you will need to communicate with FedEx and customs. International shipments also require completing a CBP Form 5106.

Première commande chez Discovery Japan de 2 display Tales Of, envoie rapide, bien emballé. A la commande, Discovery calculs automatiquement les frais de douanes et transport, donc uncune surprise la dessus !! Au top du top avec beaucoup de choix. Super site pour les import!

First order from Discovery Japan and all went without any issues.
I placed an order for the wrong Fishing reel ,contacted the team at DJ on the same day and order was cancelled .I now have correct item.Japan to UK faster than many eBay sellers in UK.

I have used Discovery Japan twice and they were amazing.
I bought 2 watches at different times of the year and they delivered quickly and in perfect condition each time.
I have no complaints.

It's vary fascinating to me that Discovery Japan Mall provides the facility to ship directly to india also.

Tenia dudas y me respondieron rapidamente, algo muy valorable. Tienen buenos productos a precios competentes, recomiendo su uso y compra en este portal web. 10/10

Quick and easy to buy, Quality also!

I ordered some painting tools from this website. I paid extra for DHL shipping instead of Fedex. Yet they still shippped via Fedex. Then Fedex asked me to submit a "Toxic Substance Control Act TSCA certification". Waiting for customer service for more than 5 days no response. I think this is a pure website responsibility to clearfy these issues. Till now, it is still not be resloved.

SAV réactif et sympathique. Les prix des montres sont assez compétitifs, cependant il faut savoir que le dédouanement est à considérer : 20% pour la TVA plus des frais d'importation. Je ne connais pas encore le montant total de ces taxes mais je m'attends à environ 25%. Je vais commander ma nouvelle montre prochainement et je suis convaincu que la transaction se passera bien. Je mettrai cette page à jour par la suite.

after a couple days of my order, they cancelled it because the price was wrong...

Had my first order, and the delivery started off on the wrong foot, and it turned out it was EMS Japan ( the local shipping company ) mistake. Once Discovery Japan's support team got involved, it was all sorted out. They recalled the shipment and offered alternative solutions to arrange for the delivery. I am extremely happy with how it turned out, with special thanks to Norio from the support team for their support. Will be ordering again as their selection of fishing products is unmatched anywhere else.

Compré un bolígrafo de plata. El bolígrafo llegó con varias rayaduras, algunas muy visibles. Les escribo un email adjuntando fotos donde se observan claramente las rayaduras. Espero un tiempo y no recibo respuesta. Envío varios emails más en diferentes direcciones.
Han pasado varios meses y no recibo respuesta. La peor experiencia de compra por internet que he tenido.