Divinefurniture Bewertungen 

I purchased from divine my living room furniture the delivery took longer which inconvenience to me and I was very Angry but the moment I got my product I was very grateful that my patience was rewarded and product was amazing 🤩 highly recommended.

I purchased recently a corner sofa from this company and it’s really comfortable for my house. They have wide verity of furniture in their showroom must visit if you are looking for furnitures

1 star. Paid in full, nothing installed, and now they ignore me.

I ordered a custom wall unit from Divine Livings. The start was good: they replied quickly, sent someone to measure, and gave me a quote. I paid in full and was told installation would be done within 10 days.

That was over 3 weeks ago. Nothing has been delivered or installed. Since paying, I've sent many WhatsApp messages and called several times. My messages show as read, but they've stopped responding completely. No update, no new date, no explanation.

I've now had to raise a dispute with my payment provider to try to get my money back.

If you're thinking of ordering, I'd strongly advise against paying the full amount upfront. Get the installation date and refund terms in writing first, and read the other reviews about delivery delays.

Nothing divine here, joining the long list of the victims.

I ordered on August 25th on their website but didn’t receive any confirmation. The day after I received an invoice by whatsapp after being asked if I want warm or cold white. The invoice mention that the item is customised and the refund is not possible. From there, they will refuse any refund request, that’s it.

Delivery was supposed to take 8 days but was constantly postponed every 3 days with various promises each time replaced with various excuses, one of them being that they were out of paint in their factory in Ajman… They never pick up the phone, only answer occasionally on WhatsApp and denied any refund request. I went to the shop, but faced someone telling me that he is working there for one month and cannot help me. Then they shared to me a picture of the items under production, it made me even more concerned as the quality looked awful, the knobs being not even aligned. I asked them to ensure that at least the knobs are aligned and to take pictures showing me that it is corrected, of course they didn’t. Then suddenly (one month after my order) they called me on an evening at 9:30pm to deliver, I was not available, so they threaten me of applying additional fees for new delivery.

They finally delivered two days after, quality is awful (as expected), and dimensions don’t correspond to what is shown on their website. I complained, but of course since then they don’t answer.

You can see the picture on their website and what I received, it is self explanatory.

I never had such an experience in my life.

All agreements were not honored, all custom-made furniture is damaged, and different materials and colors were used than agreed upon! Service is worthless, they never respond, only when they wanted to collect the full amount in advance were they quick and reachable. Stay far away from this company!! You will thank me later 😅🫣

One of the best furniture company i ever deal with . They done delivery on time and product quality is excellent.

I am very disappointed with both the product and the after-sales service.

The sofa I received does not function as expected. It consists of three separate sections that are not connected in any way. The website description and photos did not indicate that the pieces would remain completely separate or that they would slide apart during normal use. As a result, the sofa constantly shifts, making it uncomfortable to sit on.

In addition, the three sections are not the same height. When sitting on the sofa, the uneven levels are clearly noticeable, and there are visible gaps between the sections because they do not fit together properly. In my experience, the sofa looks and functions differently from what I reasonably expected based on the product listing and photos.

My experience with customer service has also been disappointing. I was given dates and time windows for visits, but on more than one occasion no one arrived, and I was not informed in advance. Each time, I had to contact the company myself to find out what was happening.

I reported the issues promptly and requested a refund because I believe the product delivered is not consistent with the product presented on the website and is not fit for its intended use. My refund request has not been accepted.

This review reflects my personal experience with this purchase.

They tell lies, waste your time, give silly excuses and deliver poor product

The sofa we orderd is perfectly deliverd, highly recomended👍

I have asked for a floating dresser and mirror set. I paid in FULL (my mistake) for the furniture and installation from the beginning. I hassled them to deliver it within the time period they promised by messaging regularly and asking for updates. I kept getting texts saying’ they will check’ and then no reply for days. The parts finally get delivered much later than promised but guess what? No installation and not a single screw to help with attachment.

Now im stuck texting every single day asking when the installation will be and it was supposed to be yesterday and ofcourse nobody showed up. Zero professionalism.

It has been 2 months now and I had to hire another company to help install and guess what? The back of the mirror is not even attached to the actual glass! I have to pay more than 1000 aed just to install the unfinished furniture as they stopped replying to my texts. I submitted a complaint to the Dubai Consumer Department and waiting for their help to get my money back.

Dont waste your time, money, or energy. There are lots more furniture stores that are super professional.

Simply fraud - I wasn’t allowed to give them less than one star - a fake local Facebook advert with a photo of a sofa in use in a home a few miles away. Offered to deliver for free as a favour - all of this conducted through the messenger of Facebook with a young woman who was selling her house off to move abroad! Delivery agreed and payment made - suddenly it’s a delivery company calling me, they’re five hours late, they’re stuck in Birmingham - when it arrives the guys refuse to let me unwrap it or even look before they are gone. It’s a new cheap shoddy sofa - the cushions are thin, the material is scratchy, the unit doesn’t hold together, the base is so flimsy it pull out of sockets. I call at once; I text; I write; I email - on them all I get blocked. But before they block me they send me a message “Good luck getting a refund you stupid ….”- do not use. Have more fun burning your cash. Massive lesson learnt on my part

DO NOT ORDER ANYTHING HERE!! They took 3000 AED from us for a fireplace 1 month back and said they will deliver in 2 weeks. Now they stopped replying and keep saying they can't deliver and are not even refunding me. We got scammed!!! Will have to ask bank for the refund now!!!

If I could give them less than one star I would - I ordered a vanity back in December - they took a month to deliver the product even though the website said 8-10 days. They delivered a product which looked completely different to the website. After arguing back and forth with me they agreed to make a new one and deliver that. We are now at the end of February and we are still going back and forth and they aren’t delivering my product. I paid over 3000 dirhams for this dresser and they won’t give me a refund either. Awful communication, highly unprofessional

paid 70% up front yet weeks later fireplace still not delivered - ignoring my messages; essentially scammed for 2700 aed.

We ordered a chest of drawers for 1,949 AED and are absolutely shocked by what was delivered.

The quality is unacceptable:
poor and uneven painting, visible cracks, chips, scratches, broken screw holes, badly finished edges, and extremely cheap-looking materials. This does not resemble a premium product in any way. It honestly looks like defective or second-grade stock, not something that should be sold at this price.

On top of that, the chest of drawers emits an extremely strong chemical paint smell, making it unsafe and unhealthy, especially for a household expecting a baby. This alone makes the product completely unacceptable.

The overall experience was just as bad:
• Delivery appointments were repeatedly postponed without notice
• No proactive communication at all
• The delivery was done by only a driver, not store staff
• After reporting the issues, we received no response whatsoever
• Calls and WhatsApp messages are simply being ignored

We explicitly rejected the item and requested a refund, but have since been met with complete silence.

For 1,949 AED, one expects quality, professionalism, and basic customer service.
What we received was the exact opposite.

👉 Do not order from this company.
Terrible quality, terrible service, and a complete waste of time.

Absolutely horrendous! They made us pay up front and delivered our sofa and chair without any cushions. The quality is so poor and the stitching is really bad on the sofa and chairs. The items also arrived with black marks all over. Please do your research. They won’t give us our money back and we are currently having to go through consumer rights to rectify this… absolutely shocking

I found Divine Furniture online yet unfortunately I did not checked reviews and I ended up in a true nightmare! I went to their office in Arjan and order several items, they said they could customize them so I chose materials and fabrics. They promised that upfront payment would guarantee an express delivery in one week- 10 days. My order was done on 16th August so delivery would be expected even before the end of the month. They kept postponing from week to week with excuses and started to ignore my messages and repeated calls. I went back to their office several times only to receive reassurances that they would deliver within the few next days and they would offer some items for free as compensation for the long waiting; they never complied with their word. The worst thing is that every time I would go, they would schedule delivery; this happened 6 times and each time, they left me waiting for hours and hours without even bothering to take my calls and explain why they would not come. Moreover, once that they eventually replied to my Whatsap, in order to prove me that my items were to be delivered soon, they send pictures of the nightstands and they were completely different in shape and color and looked very cheap material.
After almost 2 months of wasted time, that caused me an immense stress, I ended up buying the furniture from other shops; that obviously resulted in a significant loss of money. I have filed a complaint against them in Dubai Consumers Rights.
It seems that we all went through the same experience so this way of dealing with customers is apparently their usual behavior. They should not be allowed to have a trade license and forced to close their business

Zero isn’t an option. This company is fraudulent. Avoid at all costs they lie, they steal and then they lie about stealing

An absolute nightmare of a company to deal with.
They never deliver on time, and if you file a complaint with the DET, they’ll likely win, their invoices are worded for you to not get your refund. They will waste your time endlessly, and when they finally attempt delivery, it’s at unreasonable hours,I’m talking 11 PM and later.

This has been the worst experience I’ve had in the UAE. I ended up accepting the delivery, and the quality was even worse than their customer service, completely disappointing & sickening.

No need to explain, this company is scammers and should be arrested