Order still not delivered, how long will I have to wait?

I have had a ridiculous and frustrating experience trying to obtain EcoFuel Oak logs (Order # 1061600038) from the Liffey Valley store and B&Q's online delivery service.

First, I wasted considerable time driving to the Liffey Valley store twice because B&Q's website incorrectly stated the Oak logs were in stock. On both occasions, only briquettes were available, and staff members were unable to help.

Consequently, I placed an online order for delivery. The first delivery on March 31st was the wrong product (briquettes instead of logs), which I returned. The rescheduled delivery arrived very early in the morning on April 3rd, at 7:20, but it was still the wrong product (briquettes again). Adding insult to injury, the driver did not ring the doorbell and left the products on the doorstep in the rain.

I requested a full refund on April 3rd. On April 6th, I received an apology and was told a return request was raised with the Liffey Valley store, and I could expect contact within 48–72 hours. However, I received no response from the store. As of April 16th—ten days after the promise—I still have no contact and no refund.

I have wasted considerable time and money trying to obtain a product that B&Q claims to stock but has been unable to provide. The lack of resolution or follow-up is unacceptable.

Delivery is shocking bad, will 💯 never order anything for delivery again.. ordered a triple ladder 3 weeks ago and still waiting. And this is a company trying to attract trade customers. They won't be getting me back.

I just press 1 star,because otherwise i couldnt leave my comment.
IT'S AWFUL!DON'T BUY FROM THIS SITE!!!
Story...!we bought outdoor coffee set,it came,but 1 cushion was missing,3 weeks i was trying to sort this issue,but ...no answer!all the time i was texting,no answer,just automatic email!i called them-they said sorry,we will sort that problem and again nothing,no answer!again im writing emails-no answer,just automatic email!
I text them again and said-if you not solving this issue-i will write to consumer law!and after that no even automatic email!
I paid for that 630€
So ...
Dont buy there!!!!!!!!!!!
I want place photos,but again i can't !probably because of all this story,because they see my mesagges and photos!

Good price fast delivery good quality product p

I recently purchased a 3×3 mt Gazebo for my garden - it was delivered exactly on the date agreed 14th April despite the fuel shortage and roads blockages. The two chaps were so friendly. Well done B&Q
I'm very impressed and 💯 happy 😊

Always helpful friendly service

The staff were so helpful with my purchase and offered to put them in the car for me.

Iv ordered worktops over a month ago tried several times to find out when ill have them nobody can give me a answer poorest service iv ever had with any company

Awful store(Mahon, Cork), staff treat customers like dirt, I witnessed a garden centre staff member agressively verbally abuse and talk down to an elderly man today just because he had to go for bar codes for items on the man's trolly. He came back without all the barcodes and had to go off again. The poor man was waiting for about 40 minutes to purchase his items and in the end had to leave without them. Its not that man's fault that B&Q don't have barcodes on their products. The man was parked in a disabled parking space, perhaps he wasn't able to wait due to ill health. The elderly man graciously thanked the girl at the till for her help before he left the store without his purchases. I myself had a similar experience a few weeks ago and I know that other people have also had a poor experience at this store.
I'll personally never shop there again!!

Every single time I order a click and collect item and it tells me its ready, I show up and after 10 - 20 minutes someone shows up with it on a trolley. Once or twice I had to help staff find the item in the store. When I get a message telling me its ready for click and collect that means it is meant to be there. B&Q Liffey Valley is an atrocious store to shop at.

Great value online shopping and hassle free click & collect. Delighted will everything as always.

Bought rat traps to collect from shop really sturdy reliable 3 for the price 2 , highly recommended very study can’t lay position because of pet felt rat would have died instantly not too cruel

B&Q had all I was looking for. Check-out was quick and efficient, with friendly staff. I'll be back!

Did a click & collect order for 2 different products. One was on 3 for 2, the other 4 for 3. Got a confirmation that the order was ready but some items were unavailable. Turned out they only had 2 of the “3 for2” and 2 of the “4 for 3” so ultimately they offers weren’t honoured. Can’t cancel a click & collect order so had to wait 7 days for it to auto cancel

Floor staff are very helpful and I would have given a 5 star rating but for the difficult customer voucher setup. I was given a customer card recently, which resulted in me being credited with 5 euro as a new customer. But no joined up thinking is involved with this process. Instead of having my credits being credited to my loyalty card, I have to get a PC and a printer and print off a paper voucher for all credits awarded, which is a big big waste of paper, ink and time. Also credits aren't cumulative. If you have say 2 credits like one for 5 euro and another for 3 euro as I currently have, I have to get both printed but can only use one voucher per visit. Come on B&Q, I know you can do better than this to streamline you great customer experience.

I'm giving them 3 stars as they are a good store and have everything....if you visit in person.

However, don't order anything online, as this is the second time I did a click and collect and they took my money, then cancelled the order.

Recently decided to update B&Q kitchen at B&Q Waterford (only open about 6 months) with new doors, end panels, plinths, pelmets etc. Multiple mistakes (wrong items sent, items delayed, items sent to wrong address & marked delivered, incorrect or missing delivery information), leading to repeated reorders and substantial delays. Also over-charged on mistaken replaced items despite being assured there was no cost. Refunds to be processed based on previous mistakes still not processed after weeks and repeated calls. Rarely any followup from store without me having to call.

Nothing offered (future credit, discount or refund on any cost) as remediation or apology.

Not an experience to be repeated, would advise others against ordering kitchens from B&Q Waterford.

Ordered few times, EVERY time my order was delivered wrong. I waisted my time and had to spend extra money in order to have the right items on time. Absolutely ridiculous never ordering from this place again.
AVOID.

Have successfully purchased several items online for delivery and using Click and Collect. However recent negative experience, ordered a ladder, waited a week for delivery, and on the day of delivery the order was cancelled and a Partial refund given, without explanation. Infuriating.